Business Profile
Home Electronics
Westinghouse Electronics, LLCFind BBB Accredited Businesses in Home Electronics.
Complaints
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Complaint Details
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Initial Complaint
05/16/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I purchased our 70 westinghouse TV from target in Nov of 2023, in Feb of 2024, just a week after the return window closed, i noticed a dead pixel line in my tv. the tv was rarely being used, so it shouldnt have came up at all. i filed a complaint shortly after. i have received atleast *********************************************************************************************************************************************** 45 business days itll be shipped to me were now near the end of May and i still havent received anything. i reached out a week ago and have still yet to hear back.Initial Complaint
05/14/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I bought a Westinghouse TV and a couple of months later it started having colored lines. Went through the warranty process with them, and at the beginning of January 2024 was approved for a refund for the tv - case #*******. Their email said it would be resolved within 45 business days which is an insane amount of time to wait for them to cut a check, but I went with it. On March 16th I received an email that the check was cut for the purchase price and I should receive it within 7-14 days. It is now May 14th and I have still not received it. Tried calling them and got a complete run around from the person on the phone. Asked for a supervisor and was refused access - was told to call back in 2-3 hours. This has been a complete nightmare and I will NEVER buy another Westinghouse product again.Initial Complaint
05/10/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I filed a refund request march 21st,they keep assuming me that I would receive my refund with in 45 days,it is well over 45 days and still no checkInitial Complaint
04/27/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Purchased TV in Nov., '23 it died in Feb., '24. Submitted documentation to Westinghouse **************** and was told I would receive a refund within 45 days. Beginning 2/10/24 all I get is emails as shown every week.CASE #******* Greetings!We thank you for your patience for waiting on your refund.We assure you that your refund application has been processed and we are sincerely sorry for the delay.Once your refund check has been issued, you will receive an email from us containing your Check Number and Check Date.An email will also be sent to you upon mailing out your refund check to the shipping address you have provided.We thank you for choosing Westinghouse and we do apologize for any inconvenience this process must have brought you.In case of any questions or in case you need any clarifications, you may reply to this email or you may call us at+1 (800) 701-0680at your most convenient time so you can talk to one of our Customer Support Representatives and be assisted real-time.We are open 24/7. If you reach us via email, please allow us 24 to 48 hours to respond to you.below:I'm told their accounting office is slow and behind in processing. I requested to speak to a Supervisor and someone left me a voicemail with basically the same excuse and thank you for your patience spiel. I am beginning to think its all a scam and will never see a refund for their faulty product.Initial Complaint
04/17/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
In January 2024 I put in a TV warranty claim for my TV that stopped working. The refund was approved, however, it is April 2024, and I still do not have a working TV and have not received any refund. I requested for a supervisor to call me several times and have received nothing but excuses and lies.Business response
04/24/2024
Hello,
We are pleased to inform you that Case ******* has been successfully finalized. Our team has completed the *** request on your behalf of this Customer, dated 4/22/24. As per their instructions, the deposit will be made to the account provided.
Westinghouse Electronics Support
Customer response
04/25/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********. Its unfortunate that it took me filing a Better Business Bureau complaint to get resolution, but thank you for your assistance.Initial Complaint
03/12/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Purchased Westinghouse ********************* 70 11/18/23.On 2/29/24 the base of the television disintegrated - manufacturer defect and the screen fell and hit the coffee table in front of it.I contacted customer service and they repeatedly say it is physical damage and refuse to do anything. I spoke with numerous representatives and a supervisor. I was told to the store (Target customer service and they said send us pictures pop receipt and we will file a claim. The claim was filed and they decided physical damage and to contact the manufacturer.Again I called Westinghouse and was told they cant do anything. Then they said we are investigating your situation but it has now been 10 days when they said ***** hours. I have had daily contact or at least sending emails and they say be patient be patient!I have no more patience since they are just spinning their wheels and not doing anything.I advised that after 10days of no help and no resolution at all that I am filing a formal complaint.Initial Complaint
03/12/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I have the needed information on the attached document.Initial Complaint
03/09/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchased a Westinghouse 55 inch tv in November 2022. In November 2023 it broke down on me and was not repairable. I initiated a warranty claim that was accepted. I filled out all necessary paperwork and sent the necessary photos showing me disposing of the tv. I have a case number #*******. I am receiving emails saying the refund application was received and approved December 27, 2024 and I should receive my check within 45 business days which would fall on February 29, 2024. I have not received an updated date, just automated emails every Saturday saying the same thing. They indicate 45 days they should hold true to that. It has also been close to four months since I started the warranty processInitial Complaint
03/05/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
On Nov. 21st, 2023 I put in a TV warranty claim to Westinghouse ************ because my TV lost its sound. I emailed to them all the corresponding documents. Around beginning Dec, 2023 I received an email that the refund was approved and should receive the check within 45 business days. Case#*******. Fast forward I have received over 10 emails from customer service warranty ***** stating sorry for the delay. I did reach out via email and still received the same messages. Till now there has been to refund. I am trying to upload the documents to your site, but are not able to. If you give me another email address I can share about 6 proof emails.Initial Complaint
02/29/2024
- Complaint Type:
- Product Issues
- Status:
- Unresolved
I purchased Westinghouse - 55" 4K UHD ************* with HDR from Best Buy on Jan 08 2023 and pick it up on Jan 22 2023. I enjoyed watching the ** for about a year then on Feb 27 2024.. The ** went completedly out and wont turn back on.. I waited for a few hours.. then tried to turn it back on with only black and gray lines on the screen. The ** was non functionable. I am very disappoint with this product. If I knew this brand new ** was only going to last for one year. I wont even purchase it. I contacted Best Buy about warranty. But they advised me that I didnt renew there membership of 212 then the wararnty has lasped. So you know I was very disappointed with that feedback.Business response
03/12/2024
Dear ***************************,CASE #*******Thank you for reaching Westinghouse Customer Support.
It is important to let you know in advance that for the product you have purchased, we offer a one-year limited warranty, covering warranty when the ** has a manufacturer induce defect.
( SERVICE Warranty Refund: Yesv Repair/ Replacement: No )
For us to properly assist you, kindly provide the following:
-For detailed information, see attachment-- A photo of the front of the unit, turned on, showing the full screen and defect including the power indicator light. EDGE TO EDGE (For Black screen/ audio issue, we also need a video showing the issue. )
- A photo of a full view of the back of unit. EDGE TO EDGE
- A photo of the back of the unit showing the serial number and model number Label. Make sure both the model number and serial number are Readable and Clear.
- ** Receipt containing the following:
- Store Name- Date of Purchase- Model/Item Number of the **- Amount of the ** ( including tax, fees, and discounts...)Hope it doesn't bother you too much.Warm regards,Westinghouse Electronics Customer SupportCustomer response
03/12/2024
I am rejecting this response because: I puchase the ** from Best Buy and I attached a picture of the ** and documents from Bestbuy regarding the purchase. I beleive I should get an refund because the ** only was functional for one year exact.
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