Complaints

This profile includes complaints for Meaningful Beauty's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Meaningful Beauty

  100 N Pacific Coast Hwy #1600 El Segundo, CA 90245-5654

  
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  Meaningful Beauty

  6 Commerce Way Arden, NC 28704

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/26/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Meaningful Beauty's member login has been down for over 2 months, with no indication of when it will be back up. This prohibits users from knowing when their next shipment is being sent - without actively reaching out to customer service (which is not a quick experience). I was only notified of a recent shipment from my bank, because of the charge. I immediately contacted MB inquiring about what the shipment contained, why I wasn't sent an email about the upcoming shipment and requested it be cancelled. After a very long chat, did I finally get information about what the shipment contained and was told it could not be cancelled. I confirmed with the gentleman I was chatting with, explicitly that the S&H charges would be refunded because of the many issues (no email reminder, inability to check status on site) and was told yes they were. I confirmed this multiple times with him, knowing that the typical 60-day return policy does not refund these and even mentioned that. He again stated that I would receive a FULL refund, which I didn't. It's convenient that MB didn't provide an email reminder that allowed me to cancel the upcoming order, I wasn't able to review the order online in advance, and when I returned what I received I was still charged $16+. I don't believe these errors should result in it costing me money, I expected a full refund.And, again, after the site has been down for nearly 1/4 of the year it is very challenging to know what you want and when - without actively engaging with customer service. It is challenging to know what products I want when I can't look them over on member site. I reached out again to delete my account - on my 1st attempt (via chat), the chat immediately ended. On my 2nd attempt, via phone, I was immediately hung up on by ****** before I could even state my name. On my 3rd attempt, which seems like it was successful, it took the account *** over 20 minutes to process my request.

  Business Response

  Date: 05/06/2025

  ***** *******
  *******************
  ********, MA 02191
  
  Date: 5/6/25
  
  Complaint ID: ********
  ******************
  Dear Ms.*******,
  
  Thank you for contacting us through the Better Business Bureau. We received your inquiry and sincerely apologize for any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.
  
  We regret any inconvenience you have experienced because the sign-in option for active Meaningful Beauty members is currently unavailable on the website.  We are upgrading not only the member account access options but also our main customer service system.  The process is being completed in stages as we move our existing customers to the new system.  We want to ensure that there are no interruptions to expected shipping schedules and minimal impact to the customer service our team can provide.  We hope to have the new site upgrades completed soon. 
  
  Our records reflect that you re-enrolled for automatic shipments of Meaningful Beauty on December 18, 2024, with the purchase of a 5-piece 30-day entry kit as well as one-time purchases of seven full-size individual items.  This order was shipped that day for a total cost of $556.95 which was billed in full at the time of shipping to the ****** account provided.
  
  On January 3, 2025, your next shipment, a 90-day replenishment kit, scheduled for January 18th was customized to 6 items and postponed until March 28, 2025, per your phone request.
  
  On March 28, 2025, your 2nd shipment, the 90-day customized replenishment kit, was sent as scheduled for a total of $195.21 to be billed in 3 installments over 31-day billing cycles. The first payment of $65.07 was charged at the time of shipping leaving a balance of $130.14.
  
  Also on March 28th,we received your call and Live Chat inquiring about the charge.  Information was provided regarding your 2nd shipment, remaining balance and available 60-day money back guarantee.  Your next shipment was postponed until September 24, 2025.
  
  On April 15, 2025, your 2nd shipment was processed as returned at our facility,within the 60-Day Money Back Guarantee, at which time a refund in the amount of $50.10 was issued and the balance of $130.14 was cleared. Per the terms of our 60-Day Money-Back Guarantee, the $14.97 (s&h) was not refunded.
  
  On April 26, 2025, your account was cancelled per your request.  We regret that your initial attempts to reach customer service were not successful due to connectivity issues.
  
  As a token of our apology for any miscommunication regarding our return policy, the s&h charge of $14.97 for your 2nd shipment has now been refunded.  Please allow 3 5 business days for the funds to post.
  
  Your Meaningful Beauty account remains closed, with nothing further to be shipped or billed.
  
  Sincerely,
  
  ****** *.
  Contact Center Operations Director
  

  Customer Answer

  Date: 05/06/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:04/23/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  BBB took a complaint over the phone. Below is the voice to text voicemail description

  
  Yes, my name is ***** ******* Watt. My phone number is ************. My complaint ID number is *********. This is regarding a complaint that I did not subscribe to Meaningful Beauty. I ordered the product to test it out. the product did not agree with my skin. I talked to Joy and let her know that the product did not, she was a supervisor, that the product didn't work for my skin. So then about two weeks, three, two weeks later, money was taken out of my account without my consent. And I spoke with Joy again. She says she will refund me the $64.98, also the $92.06. I only received one credit adjustment, which was $64.98, from Meaningful Beauty on March 29. I did not receive the $92.06 refund. All I want is my refund. The subscription that they said I subscribed to has been cancelled. So they will not take no more money out of my account. All I want is my $92.06 to refine as soon as possible. Thank you and have a wonderful day.

  Business Response

  Date: 04/25/2025

  ***** *******
  ***********************************************************************************
  
  Date: 4/24/25
  Complaint ID: ********
  ******************
  
  Dear Ms. ********************* you for contacting us through the Better Business Bureau. We received your inquiry and sincerely apologize for any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.
  
  Our records reflect that you enrolled online for automatic shipments of Meaningful Beauty February 23, 2025, with the purchase of a promotionally discounted 7-piece 30-day introductory kit.    Customers that choose to purchase any of our introductory kit offers are informed they will receive automatic shipments until they contact customer service to cancel or make changes to their membership.
  
  Your order was sent February 25th,for a total cost of $64.98, which was billed in full at that time to the credit card provided.
  
  On March 27, 2025, per the terms of your purchase, your 2nd shipment, a 90-day replenishment kt, began processing for delivery for a total of $276.18 to be billed in 3 installments over 31-day billing cycles.  The shipment was sent March 28th and the 1st installment of $92.06 was charged at that time leaving a remaining balance of $184.12.
  Also on March 28, 2025, your account was cancelled per your request.  You were informed of the order that had just shipped.  As a courtesy and exception to our return policy, due to the potential reaction you discussed with our support team, refunds were issued for both orders; $64.98 for your initial shipment, $92.06 for the second.  The remaining balance of $184.12 was cleared.  Please be advised it can take 3 5 business days for a refund to post to your credit card after it is issued.
  
  Also, since the $92.06 refund was issued on the same day the charge was finalized it was processed as a charge/payment reversal rather than separate refund.  ************** institutions process or finalize transactions in batches every 24 hours. Depending on your credit cards policies, you may not see either the $92.06 charge or refund/reversal on your final statement.  Or the refund may be noted as a payment reversal or miscellaneous credit.  Please check with your credit cards issuing bank account to confirm all transactions from Meaningful Beauty.  Our records reflect that all charges have been refunded or reversed.
  
  Your Meaningful Beauty account remains closed, with nothing further to be shipped or billed.
  
  Sincerely,
  
  ****** *.
  Contact Center Operations Director

• Initial Complaint

  Date:04/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I canceled and was charged $105 again. I called three times and was told they would refund and never got anything

  Business Response

  Date: 04/25/2025

  ******** ******
  **********************************************************************************************
  
  Date: 4/24/25
  
  Complaint ID: ********
  ******************
  
  Dear **********
  
  Thank you for contacting us through the Better Business Bureau. We received your inquiry and sincerely apologize for any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.
  
  Our records reflect that you enrolled online for automatic shipments of Meaningful Beauty March ******, with the purchase of a promotionally discounted 8-piece 30-day introductory kit.    Customers that choose to purchase any of our introductory kit offers are informed they will receive automatic shipments until they contact customer service to cancel or make changes to their membership.
  
  Your order was sent March 9th for a total cost of $79.20 which was billed in full at this time to the credit card provided.
  
  On April 8, 2025, per the terms of your purchase, your 2nd shipment, a 90-day replenishment kt, began processing for delivery for a total of $316.56 to be billed in 3 installments over 31-day billing cycles.  We received an approved payment authorization from your credit card for the 1st installment of $105.52 at this time.
  
  On April 9, 2025, your account was cancelled per your request.  You were informed of the order in progress that could not be stopped.  As a courtesy and exception to our return policy, a request was submitted to our support team to issue a refund before the shipment was returned.
  
  We regret that due to a delay processing support team requests the refund was not issued until April 16th when you spoke with customer service.  At that time the full $105.52 was refunded and the remaining balance of $211.04 cleared.  We apologize for any frustration this may have caused.
  
  Your Meaningful Beauty account remains closed, with nothing further to be shipped or billed.
  
  Sincerely,
  
  ****** *.
  Contact Center Operations Director

• Initial Complaint

  Date:04/15/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have only EVER ordered from this company 2xs Last time was dec? and was a trial.. Today i was charged.. $316 I have NO active subscriptions etc The guy "irish" on chat said I have had a subscription since 2021.. LIES He would not issue me a refund etc The website has been down for MONTHS so, you cant view anything.. I tried calling #, they were closed

  Business Response

  Date: 04/22/2025

  Robynlynn Held
  **************************************************************
  
  Date: 4/22/25
  
  Complaint ID: ********
  Account: *******
  
  Dear Ms. ****************** you for contacting us through the Better Business Bureau. We received your inquiry and sincerely apologize for any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.
  
  Our records reflect that your re-enrolled online for automatic shipments of Meaningful Beauty January ******, with the purchase of a special discounted offer for an 8-piece 30-day introductory kit. You had previously purchased an introductory kit in March 2021.  The subscription associated with that purchase was cancelled April 16, 2021, per your request.
  
  We do make every effort to make the offers for Meaningful Beauty as clear as possible on our websites.  One-time purchases are available without automatic replenishment, but the one-time offers are only for individual items (not kits) and are only offered at retail pricing.
  
  Customers that choose to purchase any of our introductory kit offers are informed that they will receive automatic shipments until they contact customer service to cancel or make changes to their membership.  The information is provided in several places on the website; before an offer is selected and prior to any personal information is entered.  Your authorization of future automatic shipments and associated charges by finalizing your order and submitting your payment.  We regret if you found the offer unclear in any way.
  
  On January 21, 2025, your initial order, a 30-day introductory kit, was sent for a total of $80.58 which was billed in full at this time to the credit card provided.
  
  On February 20, 2025, your 2nd shipment, a full size 90-day replenishment kit, began processing for shipment as scheduled for a total cost of $316.44.  But when we requested an initial payment preauthorization from your financial institution the request was declined.  The shipment was placed on hold and a notice was email to you.  Due to the type of decline the request for payment was submitted again periodically until it was approved on April 15th at which time the replenishment shipment was processed for delivery.  We regret any confusion or inconvenience this may have caused.
  
  Also, on April 15, 2025, your subscription was cancelled per your ******** request.  Information was provided regarding the shipment in progress that could not be stopped. The shipment was sent and the authorized payment of $316.44 was finalized as a charge.
  
  On April 16, 2025, we received your call regarding the charge for your replenishment shipment. The charge was explained,and you were informed of the available 60-day money back guarantee.  As an exception to our return policy a request was submitted to the support team to issue a refund prior to any return being received.  A refund of $316.44 was issued.  Please allow 3- 5 days from the issue date for the credit to post.
  
  Your Meaningful Beauty account remains closed, with nothing further to be shipped or billed.
  
  Sincerely,
  
  ****** *.
  Contact Center Operations Director
  

• Initial Complaint

  Date:04/15/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is a fraudulent attempt to force an unwanted and unauthorized sale to bill my credit card. In November 2024 I placed an order with Meaningful Beauty for a Christmas gift. The order was shipped and received. I was billed in three installments. On April 1, 2025 I called Meaningful Beauty to cancel my account and all future orders. On April 1, 2025 I also received an email confirming my cancellation. On April 9, 2025 I received email notification that another additional unwanted and unauthorized order was shipping and billing to my **************** Card. On April 15, 2025 the product was delivered by ****, and was refused upon delivery and returned to Meaningful Beauty via ****. All future billing to **************** by Meaningful Beauty has been blocked as I have cancelled my account as was confirmed on April 1, 2025. Again, this is a fraudulent attempt to force an unwanted and unauthorized sale to bill my credit card. Cancelled, confirmed and then future unwanted and unauthorized billing in an effort to collect future monies. This is continued product cramming and billing under the guise of a "subscription service". Unethical at the very least. If not illegal it should be.

  Business Response

  Date: 04/22/2025

  **** *******
  *************************************************************
  
  Date: 4/22/25
  
  Complaint ***********
  ******************
  
  Dear Mr.*******,
  
  Thank you for contacting us through the Better Business Bureau. We received your inquiry and sincerely apologize for any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.
  
  Our records reflect you enrolled online for automatic shipments of Meaningful Beauty November 27, 2024, with the purchase of an 8-piece 30-day introductory kit. The order was sent December 1, 2024,for a total cost of $81.90 which was billed in full at that time to the credit card provided.
  
  On December *******, your 2nd shipment, a full-size 90-day replenishment kit, was sent for a toral of $ ****** to be billed in 3 installments over a 31-day billing cycle.  The 1st installment of $109.30 was billed at the time of shipping.   The 2nd and 3rd installments of $109.30 and $109.32 were billed as scheduled on January 26th and February 26, 2025, respectively.
  
  On March *******, your 3rd shipment, another replenishment kit, began processing for delivery as scheduled.  We received a payment authorization from **************** at this time for the 1st installment of $109.30.  Shipping was delayed due to a temporary inventory shortage impacting some items.
  
  On April ******, your subscription was cancelled per your request but at that time the 3rd shipment had begun processing for delivery again and could not be cancelled.  You were informed of this shipment, the remaining balance and available 60-day money back guarantee.  We apologize for any inconvenience that may have resulted.
  
  Your 3rd shipment was sent; the preauthorized payment of $109.30 was finalized as a charge on April 9th leaving a balance of $218.62.
  
  Although your return has not yet reach us as a gesture of goodwill a full refund of $109.30 has been issued and the remaining balance of $218.62 has been cleared.
  
  Your Meaningful Beauty account remains closed, with nothing further to be shipped or billed.
  
  Sincerely,
  
  ****** *.
  Contact Center Operations Director

  Customer Answer

  Date: 04/22/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me, however, the fact that there are so many similar complaints is indicative that this is a pattern of behavior and not a sigular event.
  
  Sincerely,
  
  **** *******

• Initial Complaint

  Date:04/10/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order and sent an e-mail to them with Ming 10 minutes to cancel after reading on their website you have 24 hours to cancel. I then sent like 10 more emails saying please cancel per your timeframe period. Nothing. Then I get a response saying I would get an email when it was cancelled out but they never sent one.

  Business Response

  Date: 04/17/2025

  ***** ******
  Greenacres, WA 99016
  
  Date: 4/15/25
  
  Complaint ID: ********
  Account: NA
  
  Dear Ms. ******************** you for contacting us through the Better Business Bureau.
  
  Unfortunately, we are unable to locate a Meaningful Beauty account in your name with the information you provided.
  
  The emails attached to your complaint indicate that your purchase, order # *****, was from Milow Beauty.  We are not affiliated with that company or products in any way so regrettably we are unable to assist you.
  
  Sincerely,
  
  ****** *.
  Contact Center Operations Director

  Customer Answer

  Date: 04/17/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:04/02/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted Meaningful Beautys customer service department by phone to request a cancellation of my subscription. The representative I spoke to had a thick accent that made communication difficult, but I was assured that my subscription had been successfully canceled.Despite this confirmation, I soon received another shipment from Meaningful Beauty. I immediately took action by paying for the return shipment, including the invoice, and clearly stating that I had already canceled my subscription. Nevertheless, I continued to receive notices by mail, warning me that immediate action was required on my account.I find it completely unacceptable that this company makes it nearly impossible for customers to cancel their subscriptions while continuing to send products and issue payment demands. In addition, after canceling my credit card on file to prevent further charges, I have still received notices both by email (on 03/25/25 and 04/01/25) and by mail, stating that action is needed regarding my account.Upon further investigation, I discovered numerous complaints from other customers on Yelp and the ********************** website, all describing similar experiences with Meaningful Beautys unethical practices. It is clear that this company is intentionally making the cancellation process difficult in order to continue charging unsuspecting consumers. This deceptive practice not only breaches consumer trust but also constitutes fraud.Meaningful Beautys continued harassment and deceptive practices demonstrate a clear pattern of unethical behavior. This company is knowingly exploiting its customers, making false assurances of subscription cancellations while persisting in sending products and demanding payment. It is disgraceful and predatory behavior, and I feel it is my duty to bring this matter to the publics attention. I hope to see appropriate action taken against Meaningful Beauty to protect others from experiencing similar deceitful practices.

  Business Response

  Date: 04/11/2025

  ***** ******
  ***********************************************************************************
  
  Date: 4/8/25
  
  Complaint ***********
  Account **************
  
  Dear Ms.******,
  
  Thank you for contacting us through the Better Business Bureau. We received your inquiry and sincerely apologize for any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.
  
  Our records reflect that you re-enrolled for automatic shipments of Meaningful Beauty May 8, 2023, with the purchase of a promotionally discounted 8-piece 30-Day introductory kit and have been receiving 90-day replenishment kits approximately every three months since.
  
  On July 30, 2024, your 6th shipment (a full-size 90-day replenishment kit) was sent for a total of $330.86 to be billed in 3 installments over 31-day billing cycles.  The 1st installment of $110.28 was charged at this time leaving a balance of $220.58.
  
  On August 30, 2024, we received your request to cancel your Meaningful Beauty account.  Information was provided regarding the remaining balance for the July shipment.  As a courtesy an offer to apply an additional 20% discount to the cost of the shipment was accepted rather than returning it.   This reduced the remaining balance for your 6th shipment to $172.61.  The remaining two installments of $86.30 and $86.31 were charged as scheduled on August 31st and October 1, 2024, respectively.
  
  Upon reviewing your account, we regret to learn that your cancellation request was incorrectly processed and would like to apologize that the account was not cancelled at this time.  This resulted in the unexpected 7th shipment being sent October 30, 2024, for a total of $330.86.  The 1st installment of $110.28 was charged at shipping; the 2nd (also $110.28) was charged on November 30, 2024, leaving a balance of $110.30.
  
  On December 19, 2024, your 7th shipment was processed as returned at our facility,within the 60-Day Money Back Guarantee, at which time a refund in the amount of $204.04 was issued and the balance of $110.30 was cleared. Per the terms of our 60-Day Money-Back Guarantee, the $16.52 (s&h) was not refunded.
  
  
  As we strive to provide only the highest quality products and service, we regret to learn your experience with us did not meet that expectation: we would like to apologize for the error regarding your cancellation request and for any frustration you've experienced as a result.  Please rest assured, your customer service experience has been reviewed and will be used to improve our service going forward.
  
  The $16.52 s&h charge for the returned shipment has now been refunded and your Meaningful Beauty account has been cancelled.  Nothing further will be shipped or billed.  We appreciate your feedback.
  
  Sincerely,
  
  ****** *.
  Contact Center Operations Director
  

  Customer Answer

  Date: 04/11/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:03/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Meaningful beauty website has been done for a few months and I was unable to log in and make selections for my products or change shipment. Yet I received 2 packages from them without my authorization . The company refuse to take responsibilities and ask me to return the package back at my own cost. Their customer service team was defensive and provided no help. I am requesting a refund on my credit card and the company to provide mailing label for me to return the unwanted product. I have cancelled the accounts with them already. Horrible operation.

  Business Response

  Date: 04/01/2025

  ****** *******
  *********************************************************************************
  
  Date: 3/31/25
  
  Complaint ID: ********
  Account **************/ *********
  
  Dear Ms.*******,
  
  Thank you for contacting us through the Better Business Bureau. We received your inquiry and sincerely apologize for any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.
  
  Our records reflect that you have been ordering Meaningful Beauty products since 2018 and have been receiving full-size custom replenishment kits approximately every three months since. 
  
  On November ******, our records reflect that you placed an order online for a promotionally discounted 7-piece 30-day introductory kit which shipped on November 11th and was billed in full $65.66 at that time.  Since this was an introductory kit it created a 2nd subscription in addition to the one already active. 
  
  Per our records, on December 9, 2024, the first scheduled replenishment kit tied to this new subscription was postponed until March 10, 2025, as well as your 3-piece custom kit tied to your original subscription; both postponements were processed via your online self-management account access.   
  
  On March ******, your 3-piece custom kit was sent for a total of $120.04 to be billed in 3 installments over a 31-day billing cycle.  The 1st installment of $40.02 was billed at this time leaving a balance of $80.02.
  
  On March *******, the 7-piece replenishment kit was sent for a total of $285.66 to be billed in 3 installments over a 31-day billing cycle.  The 1st installment of $95.24 was billed at this time leaving a balance of $190.42.
  
  Also on March 10, 2025, we received your live chat request to cancel but our records reflect that you accepted a 20% discount off all future shipments instead of cancelation.  We regret to learn that information regarding the balance due for only one of the shipments was provided before the chat connection was ended and any additional information was given.
  
  On March *******, both subscriptions were cancelled per your request, information was provided regarding the last two shipments, remaining balances and the 60-day Money Back Guarantee.  Per your request the call was transferred to a supervisor and your complaint that the online account access for members was currently inactive for noted.  When you requested to speak with a US based supervisor a callback ticket was submitted, and you were asked to allow ***** business hours to receive the call.
  
  As reflected on the screen shot that you included with your complaint, the notice regarding the member website contains a link to our live chat and the customer service number so we can assist you with any questions or changes regarding your subscription.  We understand how inconvenient it can be at times to contact customer service when you need information about your account or want to make changes, especially when you prefer to use the 24/7 online account self-management option.  We apologize for any frustration this may have caused. 
  
  As you were informed when you call us on March 28th our return policy states that the customer is responsible for returning a shipment if they would like to take advantage of the 60-day MBG.  As an exception and a gesture of goodwill,postage-paid return labels for your last two shipments have been emailed to the email address on file.  Please include a copy of your invoice in the package, or if not available include your name and address and the order numbers for each return (order SPMB55616, 3-piece kit and SPMB59499, 7-piece kit). We suggest that you obtain a Certificate of Mailing from your post office and keep it for your records until your refund appears in your account. Once the returned products have been received in our system, we will credit your account for the price of the items returned less initial s&h. Refunds will be issued in the manner in which you originally paid, and any remaining balance will be cleared. Once received, please allow seven business days for us to process your refund. We will always do our best to process your return and issue your refund as quickly as possible.
  
  Your Meaningful Beauty account remains closed with nothing further to be shipped.  Once your returns are received refunds will be issued and the remaining balances cleared.
  
  
  Sincerely,
  
  ****** *.
  Contact Center Operations Director
  

• Initial Complaint

  Date:03/27/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This companys customer service (I use the term loosely) is shady trickery. By subtle manipulation, I was led to believe I should keep the products I received, my account would be canceled and charges would be cleared. I specifically asked, "Please confirm: I will never receive another shipment or charge if I agree to you clearing the remaining balance on the current shipment and I do not return it." **** replied, "Yes," and later in the chat stated, "Please be advised that you will not receive any further shipments, you have no active membership and you have no remaining balance on the account." In follow-up to the chat, I received a confirmation e-mail and see there is an ACCOUNT BALANCE of $182.64.

  Business Response

  Date: 04/01/2025

  ***** ******
  *****************************************************************************
  
  Date: 3/31/25
  Complaint ID: ********
  Account Number: *********
  
  Dear Ms. *******
  
  Thank for contacting us through the Better Business Bureau. We received your inquiry and sincerely apologize for any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.
  
  Our records reflect that you enrolled online for automatic shipments of Meaningful Beauty February ******** with the purchase of a 7-piece 30-day introductory kit.  Customers that choose to purchase any of our introductory kit offers are informed that they will receive automatic shipments until they contact customer service to cancel or make changes to their membership. 
  
  On February 12, 2025, your initial order (a 30-day introductory supply) was sent for a total of $64.46 which was charged in full at the time of shipping to the credit card provided.  
  
  On March 16, 2025, per the terms of your purchase, your 2nd shipment (a full-size 90-day replenishment kit) was sent as scheduled for a total of $273.96 to be billed in 3 installments over 31-day billing cycles.  The1st installment of $91.32 was charged at this time of shipping leaving a balance of $182.64.
  
  On March 26, 2025, your account was cancelled per your request.  Information was provided regarding the 2nd shipment, the remaining balance and available 60-day Money Back Guarantee since although cancelling an account stops all future shipments, it does not cancel the balance due for orders already shipped prior to cancellation.  They will continue to bill until paid in full or are returned for credit within the 60-Day Money-Back Guarantee.  As an exception and gesture of goodwill, the remaining balance was cleared and your were advised to keep the shipment. 
  
  When you reached out to us again on March 27th about the balance, you were informed correctly that there was no balance remaining on your account.
  
  The cancellation confirmation email is an automated system action which is activated immediately upon the cancellation of a subscription and reflects the account details at that time.  Since **** did not offer to clear the remaining balance until after she had already cancelled your account the email you received reflected the balance of $182.64 which was still due at the time the cancellation was processed.  As stated in the chat that balance was cleared in full.   We apologize for any confusion caused by the email cancelation confirmation your received. 
  
  Rest assured Your Meaningful Beauty account remains closed, with nothing further to be shipped or billed.
  
  Sincerely,
  
  ****** *.
  Contact Center Operations Director
  
  
  
  

  Customer Answer

  Date: 04/02/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:03/26/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The amount I paid on 3/11/2025 was the last payment I owed them. I paid it in full from my SSCU account (a screenshot from my bank is attached). They gave me a confirmation number # ******. They are now telling me it was not paid. This was a subscription that I canceled back in December.

  Business Response

  Date: 04/01/2025

  ***** *******
  ***********************************
  ******************
  
  Date: 3/31/25
  
  Complaint ID: ********
  Account Number: *******
  
  Dear Ms. ********
  
  Thank you for contacting us through the Better Business Bureau. We received your inquiry and sincerely apologize for any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.
  
  Our records reflect that you enrolled for automatic shipments Meaningful Beauty products June 6, 2024, with the purchase of a 7-piece 30-day introductory kit and have been receiving full-size custom replenishment kits approximately every three months until December 2024.
  
  On December 11, 2024, your last shipment (a 3-piece 90-day custom kit) was sent for a total of $139.07 to be billed in 3 installments over a 31-day billing cycle.  The 1st installment of $46.35 was charged at this time leaving a balance of $92.72. 
  
  On December 17, 2024, we received your request to cancel your Meaningful Beauty account, but our records reflect that instead you accepted an offer to postpone further shipments until May 30, 2025.  Information was provided regarding the remaining balance for the shipment delivered on December 14th.  Please be advised that while cancelling an account stops all future shipments, it does not cancel the balance due for orders already shipped prior to cancellation: they will continue to bill until paid in full or are returned for credit within the 60-Day Money-Back Guarantee.
  
  On January 11th and February 11, 2025, the 2nd and 3rd installments of $46.35 and $46.37 respectively, were charged as scheduled.  With the February payment your account balance was paid in full.
  
  
  On March 12, 2025, your financial institution reversed the 3rd installment of $46.37 for your 2nd shipment. While this chargeback created a credit in your favor with your financial institution, it restored the amount of $46.37 as due and payable.  At this time the auto past due billing process was activated to send monthly notices advising of the balance.  Your account was cancelled due to the chargeback.
  
  Although our records do not indicate that any returns have been received to present date, as a gesture of goodwill the remaining balance of $46.37 has been cleared.
  
  Your Meaningful Beauty account remains closed with nothing further to be shipped or billed.
  
  Sincerely,
  
  ****** *.
  Contact Center Operations Director