Complaints

This profile includes complaints for Meaningful Beauty's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Meaningful Beauty

  100 N Pacific Coast Hwy #1600 El Segundo, CA 90245-5654

  
• 

  Meaningful Beauty

  6 Commerce Way Arden, NC 28704

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  Meaningful Beauty

  6 Commerce Way Arden, NC 28704

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  Meaningful Beauty

  6 Commerce Way Arden, NC 28704

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/29/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a introductory trial of beauty products. At no time did I sign up or agree to sign up to a monthly subscription. I didnt even realize I was entered into a monthly subscription until they charged my card. I called to cancel but they said it was too late it had shipped. So I paid for that 2nd shipment and asked them to cancel. They did not cancel it and continue to me. This is the 2nd time they did this to me.

  Business Response

  Date: 07/19/2022

  Business Response /* (1000, 5, 2022/07/13) */ ****************** ***************************************** Date: 07/13/22 ********************************************************************* Dear **. *****, Thank you for contacting us through the Better Business Bureau. We received your inquiry and sincerely apologize for any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience. Our records reflect that you re-enrolled online for automatic shipments of Meaningful Beauty(r) on March 22, 2022. As part of their initial purchase, customers enrolling in the Meaningful Beauty(r) member program are informed they will receive automatic shipments until they contact customer service to cancel or make changes to their membership. The information regarding the terms of the online offer and the continuity program are provided in the shopping cart prior to any personal information being entered; these terms are bold print and in the same size font as the rest of the page. Before customers may finalize their purchase, they must check a box that states they agree to the terms of the purchase. The products are also shipped with information reiterating the terms and benefits of membership. More specifically, the offer you selected states that: "One month after your first order is shipped, and then every three months thereafter, you will be sent a new full-size supply of Meaningful Beauty(r). Each shipment will be charged to the card you provide today, in three monthly payments at the low price of $69.95 plus $4.99 for shipping and handling per month, unless you call to cancel. There is no commitment and no minimum to buy. All orders are subject to applicable sales tax." We regret if you found the offer unclear in any way. On March 23, 2022, your initial order (a 30-day supply) was sent for a total of $59.32 (including $3.36 PA Sales Tax) and billed in full to the PayPal account provided. On April 21, 2022, per the terms of the agreement, your 2nd shipment (a 90-day supply) was sent for a total of $238.31 (including $14.97 s&h and $13.49 PA Sales Tax) to be billed in 3 installments over 31-day billing cycles. Your 1st installment of $80.03 was charged to the PayPal account on file when the shipment was sent, leaving a balance of $158.28. Also on April 21, 2022, per your phone request, your account was cancelled. Please be advised that while cancelling an account cancels all future shipments, it does not cancel the balance for orders which have already been shipped. Accordingly, information was provided at this time about your 2nd shipment already in transit and the remaining balance for it, as well as the satisfaction guarantee available; orders that have already been shipped at the time of cancelation will continue to bill as scheduled until either paid in full or returned for credit within the 60-Day Money-Back Guarantee. On May 23, 2022, the 2nd installment of $79.13 for your 2nd shipment was charged to the PayPal account on file, leaving a remaining balance of $79.15. Also on May 23, 2022, per your phone inquiry, the remaining balance and cancelation were confirmed, and return instructions were provided. Additionally on May 23, 2022, PayPal reversed the 2nd payment of $79.13 for your 2nd shipment. While this chargeback created a credit in your favor with your financial institution, it restored the amount of $158.28 as due and payable to Meaningful Beauty(r). This activated the past-due billing process which sends monthly balance reminders. While our records do not reflect that your 2nd shipment has been received as a return to present date, as a gesture of goodwill in effort to resolve this matter, the remaining balance of $158.28 has been cleared. Please consider any notices received after the date of this correspondence to have crossed in the mail. Your Meaningful Beauty(r) account remains closed, with nothing further to be shipped or billed. Sincerely, ********* Senior Manager Contact Center Operations

• Initial Complaint

  Date:06/23/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order date 04/05/2022/ Order # ********. Customer # *******, amount paid $75.22. After initial order and merchandise arrived, I was not pleased with the feel of the product on my skin and requested a cancelation. After some back and forth of offers that I declined, I was told that my account was closed with a zero balance per confirmation # ********. On or about 05/03/2022, a pending charge of 95.03 posted. charge disputed through my bank. they issued me a replacement card with new #. On 06/06 the charge of 95.03 was charged and reversed on my bank card. I am now getting emails from meaningful beauty demanding payment of $190.08. I want my cancelation confirmation to be honored and I do not want to be billed or harrassed by this company.

  Business Response

  Date: 07/12/2022

  Consumer Response /* (-5, 5, 2022/07/05) */ On June 23rd I spoke to cs rep ****, who confirmed cancelation request. He confirmed that I would be at zero balance # ******** and to disregard bill. 2 days later, I received an invoice in mail for $190.08. Lastly, I received outcome of my bank dispute and my account is being billed for $95.03. I am asking for the $95.03 to be returned and for any additional charges or billing by meaningful beauty to cease. Business Response /* (1000, 6, 2022/07/08) */ Ms.************ *********************************************** Date: 07/07/22 Complaint ID: ******** Account Number: ******* File Number: ********** Dear Ms. *****, Thank you for contacting us through the Better Business Bureau. We received your inquiry and sincerely apologize for any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience. Our records reflect that you enrolled online for automatic shipments of Meaningful Beauty(r) on April 5, 2022. On April 6, 2022, your initial order (a 30-day supply) was sent for a total of $75.22 (including $4.26 ID Sales Tax) which was billed in full to the credit card provided. On April 17, 2022, we received your Live Chat request to cancel your account. We regret to learn that that your request to cancel was not correctly processed at this time, and we apologize for any frustration you've experienced as a result. Please rest assured, your customer service experience has now been fully reviewed and will be used to improve our services moving forward. Per the cancellation error noted, on May 6, 2022, your 2nd shipment (a 90-day supply) was sent for a total of $285.11 (including $14.97 s&h and $15.29 ID Sales Tax) to be billed in 3 installments over 31-day billing cycles. The 1st installment of $95.03 was billed at the time of shipping, leaving a remaining balance of $190.08. On June 6, 2022, we attempted to process your 2nd installment of $95.03 as scheduled, but the request for payment was declined by your financial institution. This left the remaining balance of $190.08 due, and activated the past-due billing process which sends monthly balance reminders. On June 10, 2022, we received a request from your financial institution to reverse the payment for the first installment of $95.03 on your 2nd shipment; your account was cancelled at this time due to the payment dispute. On June 23, 2022, we received your phone inquiry regarding the invoice you received. Although no returns have been received, the remaining balance of $190.08 due for your 2nd shipment was cleared as a courtesy at this time. On July 3, 2022, the payment dispute was decided in the merchant's (our) favor. In an effort to fully resolve this matter, a full refund of $95.03 for your 2nd shipment has been issued: as this refund was not accepted by the payment card on file due to the prior payment dispute, it will be sent by check. Please allow 4-6 weeks for processing and delivery via USPS to your billing address. You are welcome to keep the 2nd shipment free of charge, as a token of our apology for the error regarding your original request to cancel. We strive to provide only the highest quality products and service, and regret to learn that your experience with us did not meet that expectation. Your Meaningful Beauty(r) account remains closed, and nothing further will be shipped or billed. Sincerely, ********. Senior Manager Contact Center Operations Consumer Response /* (2000, 8, 2022/07/08) */ (The consumer indicated he/she ACCEPTED the response from the business.) I appreciate the response and accept the offer for the refund offer to bring received by check and for my meaningful beauty account to be closed at a zero balance.

• Initial Complaint

  Date:06/16/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I canceled my subscription 3 months ago and I got a bill from my credit card company for the product but not the product and the customer service refused to let me speak to a supervisor in US. This is fraud to bill someone who did not order it! They need to bring customer service back in the USA.

  Business Response

  Date: 07/11/2022

  Business Response /* (1000, 5, 2022/06/30) */ *********************************************************** Date: 06/30/22 Complaint ID: ******* Account Number: ******* File Number: ********** Dear ***********, Thank you for contacting us through the Better Business Bureau. We received your inquiry and sincerely apologize for any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience. Our records reflect that you re-enrolled online for automatic shipments of Meaningful Beauty(r) on May 4, 2021. On May 5, 2021, your initial order (a 30-day introductory supply) was sent for a total of $55.96, which was charged in full to the provided credit card at the time of shipping. Per the terms of the offer, on June 5, 2021, your 2nd shipment (a full-sized 90-day supply) was sent for a total of $224.82 (including $14.97 s&h) to be billed in 3 installments over 31-day billing cycles. The 1st payment of $74.93 was charged to the credit card on file at this time; the 2nd and 3rd installments of $74.93 and $74.96 each were charged on July 6, 2021, and August 6, 2021, respectively. On September 8, 2021, your 3rd shipment (a full-sized 90-day supply) was sent for a total of $224.82 (including $14.97 s&h) to be billed in 3 installments over 31-day billing cycles. The 1st payment of $74.93 was charged at when it shipped; the 2nd and 3rd installments of $74.93 and $74.96 each were charged on October 9, 2021, and November 9, 2021, respectively. On December 7, 2021, your 4th shipment (a full-sized 90-day supply) was sent for a total of $224.82 (including $14.97 s&h) to be billed in 3 installments over 31-day billing cycles. The 1st payment of $74.93 was charged at this time; the 2nd installment of $74.93 was charged on January 7, 2022, leaving a remaining balance of $74.96. On January 31, 2022, our records indicate that we received your phone request to cancel your Meaningful Beauty(r) account, but you instead accepted an offer to postpone your next shipment and reduce the frequency of future shipments. The account was placed on hold until June 8, 2022, at which point regular shipments would resume. On February 2, 2022, the 3rd payment of $79.96 for your 4th shipment was charged to the credit card on file, as scheduled. On June 8, 2022, your 5th shipment (a full-sized 90-day supply) was sent as scheduled for a total of $224.82 (including $14.97 s&h) to be billed in 3 installments over 31-day billing cycles. The 1st payment of $74.93 was charged at this time, leaving a remaining balance of $149.89. On June 16, 2022, per your phone request, your account was cancelled. Information regarding the remaining balance for your 5th shipment and return instructions were provided. As no supervisors were available to take your transfer as you requested at that time, a request was submitted for a supervisor to call you back. We regret to note on reviewing your experience however, that this request was incorrectly closed without returning your call: we apologize for any frustration you've experienced as a result. Please rest assured that your experience will be used to improve our services moving forward. Per **** tracking ***********************, your 5th shipment was delivered on June 17, 2022, and Returned to Sender on June 25, 2022. Please be advised that returning a product via "Return to Sender" can result in a package never being received back to our facility in order to process the return credit. Although our records do not indicate that your return has yet been received to present date, as a gesture of goodwill and in an effort to fully resolve this matter, a refund of $59.96 has been issued and the remaining balance of $149.89 has been cleared. The s&h charge of $14.97 was not refunded, per the terms of our 60-day Money Back Guarantee. Please allow 3-5 business days for these credits to post. Your Meaningful Beauty(r) account remains closed, with nothing further to be shipped or billed. Sincerely, ********* Senior Manager Contact Center Operations Consumer Response /* (3000, 7, 2022/06/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) I called in March of 2022 and canceled my order completely for good. Then 3 months later your company charged my credit card without my permission. I had problems understanding your operators and asked to speak to a supervisor and they said no supervisors around. No one ever called me back. You have no good customer service. Your company should not have sent more product after I canceled it. Business Response /* (4000, 9, 2022/07/11) */ *********************************************************** Date: 07/04/22 Complaint ID: ******* Account Number: ******* File Number: ********** Dear ************ Thank you for the opportunity to respond. As stated in our previous response, on January 31, 2022, we received your initial phone request to cancel your Meaningful Beauty(r) account, but you instead accepted an offer to postpone your next shipment and reduce the frequency of future shipments. The account was placed on hold until June 8, 2022, at which point regular shipments resumed. Please be advised that our records do not reflect any calls received from the phone number provided with your order (and this complaint), nor any other contact via chat or email received in reference to your account between January 31, 2022 and June 16, 2022. On June 16, 2022, per your phone request, your account was cancelled. As stated previously, we regret that the request for a supervisor to call you back, submitted on this date, was incorrectly closed without returning your call. As we strive to provide only the highest quality products and service, we regret that your experience with us did not meet that expectation, and we do apologize for any frustration you've experienced as a result. As noted in our prior response, on June 29, 2022, a refund of $59.96 was issued and the remaining balance of $149.89 was cleared for your shipment sent on June 8, as a gesture of goodwill in effort to resolve the matter. Additionally, per your phone call on June 30, 2022, a refund for the shipping and handling charge of $14.97 for your June shipment was also issued, as a courtesy in exception to our 60-day Money Back Guarantee, which specifies s&h costs as a nonrefundable item. To confirm once more, your Meaningful Beauty(r) account remains closed, and nothing further will be shipped or billed. Sincerely, ********* Senior Manager Contact Center Operations

• Initial Complaint

  Date:05/30/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Returned products via guarantee and company chat did not receive refund for ******** nor did I receive the products back. I complained via customer service chat and was told customer service would reach out after looking into it. They never did ******** Is the order number

  Business Response

  Date: 06/10/2022

  Business Response /* (1000, 5, 2022/06/09) */ *************************************************************** Date: 06/09/22 Complaint ID: ******* Account Number: ******* File Number: ********** Dear Ms. ********, Thank you for contacting us through the **********************. We received your inquiry and sincerely apologize for any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience. Our records reflect that you enrolled online for automatic shipments of Meaningful Beauty(r) on January 1, 2022. Following a brief inventory delay, on January 13, 2022, your first shipment (a 30-day introductory supply) was sent for a total cost of $71.51 (including $4.05 ** Sales Tax) which was charged in full at the time of shipping to the provided******* account. Per the terms of the offer, on February 25, 2022, your 2nd shipment (a 90-day supply) was sent for a total of $****** (including $14.97 s&h plus $16.19 ** Sales Tax) to be billed in 3 installments over 31-day billing cycles. The first payment of $95.93 was charged to the******* account on file at the time of shipping, leaving a balance of $******. Also on February 25, 2022, per your **** Chat request, your account was cancelled. Information was provided regarding your 2nd shipment's remaining billing, and you were offered a discount on that package already in transit since orders that have already processed or already been shipped at the time of cancelation will continue to bill as scheduled, until either paid in full or returned for credit within the 60-Day Money-Back Guarantee. As this discount offer was declined, it was confirmed that your 2nd shipment could be returned for refund (less s&h) instead. We regret if there was any misunderstanding regarding your inquiry about the expiry date for the guarantee period on your 1st shipment: our records reflect that it was confirmed that the Money-Back Guarantee was available for your 1st order until March 14, 2022. Per your***** Chat message on March 11, 2022, informing us you had returned both of your shipments, your account was noted to expect these returns, as you requested. As no tracking information was provided at this time to confirm the return shipments, the refund process could not be initiated ahead of their receipt. On March 18, 2022, your 2nd shipment was processed as returned at our facility, within the 60-Day Money Back Guarantee, at which time a refund in the amount of $80.06 was issued, and the balance of $****** was cleared. Per the terms of our 60-Day Money-Back Guarantee, the $15.87 s&h (plus applicable tax on that) was not refunded. Please be advised that our records reflect that only your 2nd shipment was received as a return at this time. We would like to note that returning a product via "Return to Sender", without verifiable proof of mailing, can result in a package never being received back to our facility to process a return credit or to clear any balance owed; and that if shipments which were sent separately are returned within the same package and/or do not include the original packing slip(s), this also can result in only one of the multiple shipments being processed as returned. On March 19, 2022, per your **** Chat inquiry on refund for your 1st shipment, it was confirmed that this shipment was no longer within the Money Back Guarantee period. However, as your account notes indicate you'd previously stated that both shipments were being returned, you were informed that your refund request would be submitted for further review. As a courtesy, in exception to our guarantee policy which specifies s&h costs as a non-refundable item, a refund of the $15.87 s&h on your 2nd shipment was also issued at this time. We regret to note on reviewing your experience however, that your request was not processed correctly to escalate your concern to the appropriate team, and would like to apologize for any inconvenience which resulted. Please rest assured that your experience has been reviewed and will be used to improve our services moving forward. As a goodwill gesture and in an effort to fully resolve this matter, a refund for the full purchase price of $71.51 has been issued for your 1st shipment. As procedures can vary amongst financial institutions, we recommend that you contact******* for any inquiries on the timeframe to see this credit reflected to your statement. Your Meaningful Beauty(r) account remains closed, with nothing further to be shipped or billed. Sincerely, ********* Senior Manager Contact Center Operations Consumer Response /* (2000, 7, 2022/06/09) */ (The consumer indicated he/she ACCEPTED the response from the business.)

• Initial Complaint

  Date:05/25/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a subscription with Meaningful Beauty. An order was place November 4, 2021 for $242.81. I returned the unopened package within the 60 day return policy on 12/28/21, delivered on 12/30/21 by certified mail. I have since contacted this company 3 times via the chat and communicated with the customer service reps regarding the return because I have not received my money. Each time I've waited the 6-8 weeks to give time for the money to be returned. To this date it has not been returned and every time I've tried to end my membership, the chat will disconnect. I would like my refund as "guaranteed" by the company.

  Business Response

  Date: 06/22/2022

  Business Response /* (1000, 5, 2022/06/07) */ ****************** *************************** ********************* Date: 06/07/22 Complaint ID: ******* Account Number: ******* File Number: ********** Dear ***********, Thank you for contacting us through the Better Business Bureau. We received your inquiry and sincerely apologize for any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience. Our records reflect that you enrolled online for automatic shipments of Meaningful Beauty(r) on April 3, 2021. On April 5, 2021, your initial shipment (a 30-day introductory supply) was sent and was charged in full at that time to the provided ApplePay account. Per the terms of the offer, on May 6, 2021, your 2nd shipment (a full-sized 90-day supply) was sent as scheduled, with the total cost billed in 3 installments over 31-day billing cycles to the ApplePay account on file. Our records reflect that 2 additional full-sized kits were sent as scheduled on August 6 and November 4, with the total cost of each kit billed in 3 installments. Our records indicate that on December 27, 2021, we received your request via Live Chat to cancel your Meaningful Beauty(r) account, but you instead accepted an offer to reduce your delivery frequency and customize the contents of your future kits, along with postponing the next scheduled shipment (with an email reminder to be sent beforehand.) The account was placed on hold until May 30, 2022, at which point regular shipments would resume. On January 13, 2022, your 3rd shipment - which had been sent 160 days prior, on August 6th - was processed as returned at our facility, after the 60-Day Money Back Guarantee had expired, thus no refund was issued. On January 31, 2022, per your Live Chat message providing USPS tracking #********************** (confirming a delivery on 12/30/21 to our return processing facilities) you were informed that although all of your shipments were outside the 60-day Money Back Guarantee period by that time, a request to process refund as a courtesy in exception to the guarantee would be submitted. On March 30, 2022, per your Live Chat inquiry regarding your refund status, it was once more confirmed that although all your shipments were outside the Guarantee period, that your request for exception to allow a refund would be submitted once more. We regret to note on reviewing your account however, that both of these requests for consideration of exception to our Guarantee timeframe were not correctly processed. We would like to apologize for any frustration you've experienced as a result. Please rest assured that your experience has been fully reviewed, and will be used to improve our service moving forward. On March 25, 2022, per your phone request, your account was cancelled. Although our records do not indicate that your 4th shipment (sent on November 4, 2022) has been received as a return to present date, as a goodwill gesture in an effort to fully resolve this matter, a refund of the shipment's purchase price totaling $226.64 has been issued. Per the terms of our 60-Day Money-Back Guarantee, the $16.17 (s&h) was not refunded. Please allow 3-5 business days for these credits to post. Your Meaningful Beauty(r) account remains closed, with nothing further to be shipped or billed. Sincerely, Morgan M. Senior Manager Contact Center Operations