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Business Profile

Loans

BriteCap Financial LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for BriteCap Financial LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 15 total complaints in the last 3 years.
    • 8 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/10/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ForwardLine sent me an unsolicited credit card in the mail. This is illegal.

      Business Response

      Date: 06/28/2022

      Business Response /* (1000, 5, 2022/06/14) */ We apologize to Mr. ******* for any confusion and concern caused by his receipt of a Platinum Business Account offer from ForwardLine Financial, LLC ("ForwardLine"). The offer Mr. ******* received in the mail from *********** was an offer of business financing. This offer was sent based upon information *********** received from the credit bureau Experian Information Solutions, Inc. *************** ******** provided *********** with the names and contact information of businesses that, based upon specific requirements provided by ************ prequalify for one of ************** financing products. In order to take advantage of the offer received, the recipient must complete an application for financing and independently verify certain information. Mr. ******* should be assured that no credit has been opened on behalf of his business. Pursuant to Mr. ********** request, *********** has opted him and his business out of any further marketing solicitations from ************ In conclusion, *********** prides itself on excellent customer service and regret that Mr. ******* was concerned by our direct mail marketing piece.

    • Initial Complaint

      Date:04/16/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received an *unsolicited* offer with physical card for a Platinum Business account from ForwardLine for me in relation to a LLC business. This card could have been stolen from my mailbox and activated damaging my credit and the business. I currently have and have previously opted out of ALL firm offers of credit with all credit bureaus. I would like to know why I received this offer, why the credit agency shared my information if they did so, and ensure they are held accountable for breaches in law for allowing offers when I have opted out.

      Business Response

      Date: 07/07/2022

      Business Response /* (1000, 5, 2022/04/20) */ We apologize to **. ******* for any confusion and concern caused by his receipt of a Platinum Business Account offer from *********** ********** *** ****************** The offer **. ******* received in the mail from ForwardLine was an offer of business financing. This offer was sent based upon information *********** received from the credit bureau ******** Information ********** Inc. *************** ******** provided *********** with the names and contact information of businesses that, based upon specific requirements provided by ************ prequalify for one of ************** financing products. In order to take advantage of the offer received, the recipient must complete an application for financing and independently verify certain information. It is NOT a firm offer of credit, nor have we run any credit check on **. ******* without his consent. **. ******* should be assured that no credit has been opened on behalf of his business. Pursuant to **. *******'s request, *********** has opted him and his business out of any further marketing solicitations from ************ In conclusion, *********** prides itself on excellent customer service and regret that **. ******* was concerned by our direct mail marketing piece.

    • Initial Complaint

      Date:04/13/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received an actual, physical credit card from ForwardLine in the mail today. It has my company name on it and an unknown name on it as executive...I did not order this credit card!!!! If someone had stolen this from my mailbox they could have activated it and racked-up a lot of debt in my name. This practice is without conscience. This company needs to be stopped from doing this.

      Business Response

      Date: 07/07/2022

      Business Response /* (1000, 5, 2022/04/13) */ We apologize to **. / **. ******* for any confusion and concern caused by his / her receipt of a Platinum Business Account offer from ForwardLine Financial, LLC ("ForwardLine"). The offer **. / **. ******* received in the mail from ForwardLine was an offer of business financing. This offer was sent based upon information ForwardLine received from the credit bureau Experian Information Solutions, Inc. ("Experian"). Experian provided ForwardLine with the names and contact information of businesses that, based upon specific requirements provided by ForwardLine, prequalify for one of ForwardLine's financing products. In order to take advantage of the offer received, the recipient must complete an application for financing and independently verify certain information. **. / **. ******* should be assured that no credit has been opened on behalf of his / her business. Pursuant to **. / **. *******'s request, ForwardLine has opted him / her and his / her business out of any further marketing solicitations from ForwardLine. In conclusion, ForwardLine prides itself on excellent customer service and regret that **. / **. ******* was concerned by our direct mail marketing piece.

    BriteCap Financial LLC is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

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