Reviews

Review Details

• Review fromCourtney K

  Date: 04/21/2023

  1 star

  Courtney K

  Date: 04/21/2023

  Deceptive! Purchased the 60-second eye effect. Loved it. Received a discount offer so I purchased it again. That second purchase subscribed me to an automatic monthly renewal without informing me. I called the number in the unexpected order confirmation email I received in the middle of the night a month later. I got someone who clearly handles these angry calls all day. All her replies were scripted and she tried to resolve the issue by suspending my subscription rather than cancelling it. I insisted she cancel it permanently. Time will tell. In the meantime I'm going to block payment from them. Based on these other complaints here I would not be surprised if they tried to charge me again. I would have continued as their customer had this deception not occurred because the product really worked for me. But now I do not trust this company.

  Westmore Beauty

  Date: 05/05/2023

  Dear ********, Thank you for your review. We appreciate the time you have taken to let us know about your experience. Our records reflect that you placed your initial order for a one-time purchase, at retail price, for our Westmore Beauty 60 Seconds Eye Effects on 2/2. With your next order on 3/22, the option to Subscribe and Save was selected: this option includes a 20% discount off retail pricing, free s&h, and an agreement to receive automatic shipments on the schedule you select until you cancel or make changes to your membership. We do make every effort to be forthcoming regarding our promotions and offers. Information regarding the terms of the online offer and the continuity program is provided in the shopping cart, prior to any personal information being entered; before customers may finalize their membership purchase, they must check a box that states they agree to the provided terms of the purchase. By checking that box you agreed to the terms of the offer. With the additional promotional discount used, your 2nd shipment's cost was 50% off retail price. On 4/21, your account was cancelled as you requested. Your Westmore Beauty account remains closed, and nothing further will be shipped or billed. **************************************** Operations Director

• Review fromJanet b

  Date: 04/13/2023

  1 star

  Janet b

  Date: 04/13/2023

  Stay away from this company. Impossible to cancel this product. I do not want it every month and they keep sending saying I ordered. I didnt. Bad bad people

  Westmore Beauty

  Date: 04/20/2023

  Dear *****, Thank you for your review. We appreciate the time you have taken to let us know about your experience. Our records reflect that you enrolled online for automatic shipments of Westmore Beauty on 12/14/22. As part of their initial purchase, customers who choose to enroll in Westmore Beauty subscription receive discounted pricing along with other perks like free gift(s) and/or free s&h, and members can also choose how often they would like to receive their shipments (every 30, 45, or 60 days). We do also offer the option to place one-time orders, at retail price. When enrolling for membership, customers are informed that they will receive automatic shipments until they cancel or make changes to their membership: this information is provided in bold print in the online shopping cart, prior to any personal information being entered. We regret if it was not your intent to select this offer.Your initial order was sent on 12/16/22, and your replenishment shipments were sent as scheduled every 30 days. On 4/14, your subscription was cancelled per your chat request. Please be advised that our records do not reflect any contact was received in reference to your account before this date. We do offer a 60-day Money Back Guarantee on every shipment as well. If for any reason you're not completely satisfied, you may always simply return the product(s) - even if empty - within 60 days of receipt, for a refund of your full purchase price.Your Westmore Beauty account remains closed: nothing further will be shipped or billed unless you choose to place a new order in the future. **************************************** Operations Director

• Review fromSharon

  Date: 03/13/2023

  1 star

  Sharon

  Date: 03/13/2023

  Order and had a subscription. Cancelled the subscription and they went ahead and sent 2 more to me and now I cannot get back on their site to return. I had told them when I cancelled that it didn't work for me and they were glad to cancel my subscription, but went ahead and sent me 2 more when I was only getting 1 on the subscription. I talked to an online chat person named *****. Apparently he didn't understand the fact that I no longer wanted the product. And my email is no longer on their site. BEWARE OF THIS COMPANY!

  Westmore Beauty

  Date: 04/06/2023

  Dear ******, 
  
  Thank you for your review. We appreciate the time you have taken to let us know about your experience. 
  
  Our records reflect that you enrolled online for automatic deliveries of Westmore Beauty on 12/7/22. At the time of your initial order, the option to Subscribe and Save was selected: this option includes a 15% discount off our retail pricing, free s&h, and agreement to receive automatic shipments until the subscription is cancelled or changed.
  
  Your shipments were sent on 12/9/22, 1/10/23, 2/8/23, and 3/8/23, with each shipment including the same item and charged at the same price to the provided payment card.
  
  Our records indicate that on 3/7/23, your account was cancelled as you requested. Please be advised that as your 4th shipment was already in processing for delivery, it could no longer be prevented from shipping by this time.
  
  We regret to learn you experienced any difficulty in registering and/or accessing your account for self-service membership management. As a goodwill gesture to assist with your return at no additional cost to you, a postage-prepaid return label has been sent to the email address on file. Please follow the directions included; once returns are received within our 60-day Money Back Guarantee, the appropriate refund(s) will be issued. 
  
  Your Westmore Beauty account remains closed, and nothing further will be shipped or billed. 
  
  Sincerely,
  
  ****************
  Contact Center Operations Director

• Review fromWendy Gallaway

  Date: 03/12/2023

  1 star

  Wendy Gallaway

  Date: 03/12/2023

  If I could do no stars, I would. Purchased a tube of their 60 Second Eye cream in January. Did not sign up for a subscription, but two months later, I get an email from PayPal informing me that a transaction is pending for another tube. Westmore purposely makes it impossible to get through to their customer service, whether its by live chat or email. Filed a fraudulent claim with PayPal, so well see what happens.

  Westmore Beauty

  Date: 04/06/2023

  Dear *****,
  
  Thank you for your review. We appreciate the time you have taken to let us know about your experience. 
  
  Our records reflect that you enrolled online for automatic shipments of Westmore Beauty on 1/12/23. With your initial order, the "Subscribe and Save" option was selected. This option includes a 15% discount off our retail pricing for the item you purchased, free s&h, and agreement to receive automatic shipments until the subscription is cancelled or changed: this information is clearly stated on the order page of our website.
  
  Your 2nd shipment was sent on 3/14, as scheduled. 
  
  Please be advised that we do also offer the ability to purchase Westmore Beauty products without a replenishment account. However, customers who choose to place one-time orders are only offered our retail prices, whereas replenishment customers are offered many great benefits including discounted prices, free gifts, the ability to customize future shipments, and the ability to customize shipping frequency.  
  
  Our website offers online self-service account management, as well as multiple options to contact customer service via phone, chat, or email.  We regret to learn that you encountered any difficulty contacting us on any of these channels, as they have been regularly tested without issue. 
  
  If you would like to take advantage of the 60-Day Money-Back Guarantee available, you may simply return the containers within 60 days of receipt to receive a refund of the purchase price, even if they are empty.  As a gesture of goodwill, a pre-paid return label has been emailed to assist with returning at no additional cost to you.
  
  Your Westmore Beauty account is closed, effective 3/24: nothing further will be shipped or billed unless you choose to place a new order in the future. 
  
  Sincerely,
  
  ****************
  Contact Center Operations Director

  Wendy Gallaway

  Date: 04/06/2023

  Received the same canned response theyve given everyone else who complains about being put on the auto replenish, when they never signed up for it! Your site is not user friendly by any means. Every time I tried to perform an action to stop the shipments, I received a message that there was an issue. You have a noreply email address!!! So the only option is to call. Oddly enough, after I posted this complaint and one on Instagram, I received a prepaid return label in my email. While Im glad I did, its just damage control.

• Review fromSusie D

  Date: 11/11/2022

  1 star

  Susie D

  Date: 11/11/2022

  I received an email between apparently around midnight thanking me for my order. I didn't place the order. I placed ONE order a few weeks ago, somehow received a second bottle of the same product, and now I'm being charged for a third. This unexpected charge was premature and well before my month was up. I rarely trust forced subscription services because of things like this. There is no customer service email and I'm not interested in chatting with a bot online or going through an automated phone system in my effort to unsubscribe. It's too bad. It's a product I would use but I only want to order it when I need it instead of having to order a subscription.

  Westmore Beauty

  Date: 11/16/2022

  Dear Susie,
  
  Thank you for your review. We appreciate the time you have taken to let us know about your experience.
  
  Our records reflect that you enrolled online twice for automatic shipments of Westmore Beauty�®. The 1st enrollment was on 10/5, for a 3.5oz Body Coverage Perfector, with the option selected to receive a replenishment shipment of this product every 60 days. Your 2nd enrollment was on 10/12, for a 2.5oz Body Coverage Perfector, with the option selected for this product to be replenished every 30 days. We do make every effort to be forthcoming regarding our promotions and offers for Westmore Beauty�®; information regarding the terms of the online offer and our subscription program is provided on the product page in our online shop as well as in the shopping cart at checkout, prior to any personal information being entered.
  
  We would like to clarify that we do also offer the ability to purchase Westmore Beauty�® products without a replenishment account: customers are provided the option to order a one-time purchase (at retail pricing), or to Subscribe & Save (at a discounted member price.) At the time of your initial purchases, the option to Subscribe & Save was selected. We regret if it was not your intent to select this option, or if you found the offer unclear in any way.
  
  Per the terms of the online offer, your 1st replenishment shipment of the 2.5oz order was sent as scheduled on 11/11. Per receipt of your Live Chat request on 11/14, your subscriptions have been cancelled.
  
  Your Westmore Beauty�® account remains closed, and nothing further will be shipped or billed unless you choose to place a new order in the future.
  
  Sincerely,
  
  ****** M.
  Senior Manager Contact Center Operations

• Review fromNanci K

  Date: 11/01/2022

  1 star

  Nanci K

  Date: 11/01/2022

  I have received one shipment and my autoship is still on the way. However, I need to cancel my subscription and there is ABSOLUTELY no way to get in touch with them. Site keeps telling me my email/password ** incorrect and they post they will email me a link to sign in or reset password *** no email is ever received...WHAT A SURPRISE!
  
  STAY FAR FAR AWAY FROM THIS COMPANY! I only wish I could give it 0 stars!

  Westmore Beauty

  Date: 11/03/2022

  Dear Nancy,
  
  Thank you for your review. We appreciate the time you have taken to let us know about your experience.
  
  Our records reflect that you enrolled online for automatic shipments of Westmore Beauty�® products to be sent every 60 days, on 8/21/22. Your 2nd shipment was sent as scheduled on 10/20/22; USPS tracking #XXXXXXXXXXXXXXXXXXXXXX indicates this shipment was delivered on 10/31/22.
  
  Your subscription was cancelled per your phone request on 11/1/22. As our website offers multiple options to contact us - via email, phone, or chat - we regret if you experienced any difficulty in reaching us, as these channels have been regularly tested without issue.
  
  Your Westmore Beauty�® account remains closed, and nothing further will be shipped or billed.
  
  Sincerely,
  
  ****** M.
  Senior Manager Contact Center Operations

• Review fromPJ C

  Date: 10/13/2022

  1 star
  Horrible! I never received my order. I called and was told my bank refused the charge. I called the bank and they stated the company never submitted the order. I called back and asked to speak with someone in ****** and I was denied. I asked for a supervisor and I was denied. After reading the reviews, I guess I should count my blessings I didn't get caught ** in the scam. It's really too bad cause I love the products but I will NEVER waste my money on them again!

• Review fromMichele G

  Date: 09/28/2022

  1 star

  Michele G

  Date: 09/28/2022

  Intentional deception. When you go to their website and get a list of body products, you can click on the color if offered and click "Add to Bag." By doing this, they automatically sign you up for their subscription service where they will send it to you every 30 days and charge your credit card. You have to click on the product where it opens up to another page that allows you a one time purchase. When you try to cancel the subscription on their website, it never works. Called them and got a return address but they are making me pay for the shipping! I received an email that cancelled my subscription after claiming to report them to the BBB. Not happy about the deception. If I get charged again, I will call the credit card for fraud.

  Westmore Beauty

  Date: 09/30/2022

  Dear Michele,
  
  Thank you for your review. We appreciate the time you have taken to let us know about your experience.
  
  Our records reflect that you enrolled online for automatic shipments of Westmore Beauty�® on 8/21/22, with your purchase of 3 Body Coverage Perfectors (with the option to Subscribe & Save selected.)
  
  We do make every effort to be forthcoming regarding our promotions and offers for Westmore Beauty�®. As part of their initial purchase, customers can choose to enroll in Westmore Beauty�® subscription to receive discounted pricing and free gift(s), as well as choosing the frequency with which they would like to receive shipments (every 30, 45, or 60 days); one-time purchases are priced higher and do not include any free gift(s). When enrolling for membership, customers are informed that they will receive automatic shipments until they contact customer service to cancel or make changes to their membership: this information is provided in the online shopping cart prior to any personal information being entered.
  
  More specifically, the offers you purchased state that: "30 days after your first order is shipped, and then every 30 days thereafter, you will be sent a new Westmore Beauty�® Body Coverage Perfector. Each shipment will be charged to the payment method you provide today for $31.20 with free shipping, unless you cancel online. There is no commitment and no minimum to buy. All orders are subject to applicable sales tax." Before finalizing a subscription purchase, customers must also check a box that states "By checking this box, you are electronically signing your order, agreeing to the terms above and to our general Terms & Conditions, including our no-commitment auto-replenishment program, and authorizing us to charge payments to the credit card you provide." We regret if you found the offer unclear in any way.
  
  Per the terms of the offer, your 2nd shipment was sent as scheduled on 9/20. Your subscription was cancelled per your request on 9/28.
  
  As a goodwill gesture, a postage pre-paid return label has been issued to assist with the return of your 2nd shipment at no additional cost to you. Once your return is received, a full refund of the purchase price will be issued.
  
  Your Westmore Beauty�® account remains closed, and nothing further will be shipped or billed unless you choose to place a future order.
  
  Sincerely,
  
  ****** M.
  Senior Manager Contact Center Operations

• Review fromKathleen M

  Date: 08/03/2022

  1 star

  Kathleen M

  Date: 08/03/2022

  Horrible service. Customer service does not exist. On June 20, 2022 I ordered the Body Coverage Perfector makeup online through their website. Upon completing the order I noticed that the shade was not what I thought I had ordered. I tried to contact customer service ASAP so the shade could be corrected. The LIVE Chat was a virtual assistant who was not able to help me. Calling their customer service number wasn't any help either; they said they couldn't help me because I had placed the order on line. Finally after 2 days of trying I was able to get a human being through the Live Chat who assured me that the order had not shipped and that he was able to make the correction for me. A few days later my order arrived and it was NOT the corrected shade. I returned the order to the address provided to me through Chat. Through tracking I was able to see that it arrived July 1st. Now, a month later, I still have no refund. I tried customer service through Chat several times but had trouble getting the link to Chat to actually work. Finally I was able to get through, however after waiting for a Live representative for more than 30 minutes I finally gave up.

  Westmore Beauty

  Date: 08/11/2022

  Dear Kathleen,
  
  Thank you for your review. We appreciate the time you have taken to let us know about your experience.
  
  As we strive to provide only the highest quality products and service, we regret to learn your experience with us did not meet that expectation, and we would like to apologize for any frustration you've experienced as a result.
  
  While our systems do not reflect your return had yet been processed, a full refund has now been issued for your order. Please allow up to 3-5 business days for this credit to post.
  
  We are grateful for your feedback; please rest assured that your customer service experience has been reviewed and will be used to improve our services moving forward.
  
  Sincerely,
  
  ****** M.
  Senior Manager Contact Center Operations

• Review fromDesiree F

  Date: 07/21/2022

  1 star

  Desiree F

  Date: 07/21/2022

  Deceptive. Scam. Beware. I just wanted to try this product and was then enrolled automatically in a monthly subscription. To my surprise, the amount of subscription for the same item is triple the amount of my order. I was told that the subscription comes out in a different size, so I wanted to cancel it right away. So to cut it short, when I see another charge on my card, take note, that the agent said that the amount of the product was divided into 3 payments, so that product would cost me more or less 150 bucks! Insane! I canceled it and I asked for a return label, I waited and didn't receive one. So when I called again to follow up, the agent I spoke to mentioned that it was beyond 90 days and that they cannot accept the returns and that this matter is already in the collection agency. Again, insane and unacceptable and a scam! I insisted that I do not want the product, and I canceled it beforehand, to which they know, it's been ready to ship it back to them. I was charged for the shipping of this item so I needed to ask them for the return label. The agent wasn't able to help me, said she spoke to her supervisor. I don't know if the supervisor will give me a call to resolve this. But at this time, I was told that this matter is already for collection. Unbelievable!

  Westmore Beauty

  Date: 07/26/2022

  Dear Desiree,
  
  Thank you for your review. We appreciate the time you have taken to let us know about your experience.
  
  Our records indicate you enrolled online for automatic shipments of Westmore Beauty�® on 2/21/22. We do make every effort to be forthcoming regarding our promotions and offers for Westmore Beauty�®: as part of their initial purchase, customers enrolling in our member program are informed they will receive automatic shipments until they contact customer service to cancel or make changes to their membership. This information has not been made difficult to locate or read, and is provided in the online shopping cart prior to any personal information being entered. Before customers may finalize their purchase, they must check a box that states they agree to the provided terms of the purchase. Each shipment also includes information reiterating the terms and benefits of membership, including the next shipment date and billing schedule. We regret if you found the offer unclear in any way.
  
  Your 2nd shipment (a 90-day supply, with total cost split into 3 monthly installments) was sent as scheduled on 3/25.
  
  On 4/25, your account was cancelled per your phone request, and information was provided about the remaining balance as well as our 60-Day Money Back Guarantee which specifies s&h cost as a nonrefundable item; orders shipped prior to cancellation will continue to bill as scheduled until paid in full or returned for credit (less s&h) within the guarantee period. As a courtesy, a prepaid return label was mailed the following day to assist with the return at no additional cost to you.
  
  On 6/12, your financial institution reversed 2 out of the 3 payments for your 2nd shipment. While these chargebacks created a credit in your favor with your financial institution, it restored this balance due to Westmore Beauty�® and activated the past-due billing process which sends monthly balance reminders. Per your phone call on 7/21, it was confirmed that your shipment was no longer within the Money-Back Guarantee period.
  
  Although our records do not reflect any returns have been received to present date, as a goodwill gesture the balance created by the payment reversals has been cleared. Please consider any invoices received after this correspondence to have crossed in the mail.
  
  Your Westmore Beauty account remains closed, and nothing further will be shipped or billed.
  
  Sincerely,
  
  ****** M.
  Senior Manager Contact Center Operations