ComplaintsforShoeDazzle.com

• Initial Complaint

  02/05/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I cancelled my vip Shoedazzle account September 2021. My credit card was charged 39.95 Jan 2022. I called Shoedazzle Feb 4 2022 and told them I cancelled my account and ask them to refund the 39.95. they assured me they would refund it. Gave me Confirmation# ********. Feb 4th Shoedazzle charged my credit card 39.95 four more times

  Business response

  03/18/2022

  Business Response /* (1000, 5, 2022/03/01) */ Hello ******, Thank you for reaching out through the BBB. We are sorry to hear you disliked our VIP Membership. I can confirm that your ShoeDazzle membership was canceled as per your request on 2/3/2022 by a member of member service. Can you please confirm if this is the only account created with ShoeDazzle? Simply reach out to us directly at ************************ and I would be happy to further assist you. At this time, there are no pending VIP Membership credits available in your account. Just to clarify, the charges you saw were a result of our VIP membership. Your VIP membership was activated on 7/4/2016 during your purchase of the Pompom Tassel Pleasant Tank and Crochet Bell Sleeve Blouse. During checkout, we offer two checkout options: regular and VIP. Checking out as a VIP gets you a discount off your first order, as well as special pricing, free shipping, and other perks on future orders. However, it does activate a monthly membership, as explained during checkout. Our membership charges $39.95 a month, which turns into $39.95 of store credit to be used on future purchases. Again, your account has been canceled and you will not be billed for future months. If you have any further questions or concerns, please reply to this message and I will assist you further. Thank you, Samar

• Initial Complaint

  01/15/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I called to cancel my membership with this company and get refund back my $439.45 that this company has credited on my account but they only refunded me back one of the 11 payment I made and gave me the run around after saying that my card all of a sudden is declining the transaction. When one rep just refund me one of my payments. I've had two reps hang up in my face. All I want is my money back that is it. But they are making it hard for me to do that.

  Business response

  03/03/2022

  Business Response /* (1000, 5, 2022/02/07) */ Hello ********, Thank you for reaching out through the BBB. We are sorry to hear you disliked our VIP Membership. I can confirm that your ShoeDazzle membership was canceled as per your request on 1/15/2022 by a member of member service. Your cancellation number is *********. I do see a check refund for $399.50 has been submitted on 1/20/2022. Please allow 4-6 business weeks for this process. Just to clarify, the charges you saw were a result of our VIP membership. Your VIP membership was activated on 12/3/2019 during your purchase of the Lace Up Mini Bodycon, Max Block Heel Hiker Bootie and Viv Lace Up Boot. During checkout, we offer two checkout options: regular and VIP. Checking out as a VIP gets you a discount off your first order, as well as special pricing, free shipping, and other perks on future orders. However, it does activate a monthly membership, as explained during checkout. Our membership charges $39.95 a month, which turns into $39.95 of store credit to be used on future purchases. Again, your account has been canceled and you will not be billed for future months. If you have any further questions or concerns, please reply to this message and I will assist you further. Thank you, *****

• Initial Complaint

  01/12/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Damaged product that I have tried unsucessfully to have replaced. 1st attempt company stated that had no order. Now they state since year has passed they can not exchange or refund

  Business response

  02/15/2022

  Business Response /* (1000, 5, 2022/01/31) */ Hello *****, Thank you for reaching out through the BBB. Our deepest apologies for any inconvenience this may have caused. If you are unhappy with your order for any reason, you may send it back. All items must be returned within 30 days from shipment in new, unused condition, with no signs of use or wear. All returns must include the item(s), return label, and packing slip. If any of these items are missing, the processing time will be severely delayed. After reviewing your account, I do see the order you wish to return or exchange is from 11/19/2020. I do see a pre-paid return label was created for the Lornah Stretch Over The Knee Boot to be returned for a refund back to its original payment method used for this order. Once you order has been processed with our warehouse, a store credit refund of $23.47 will be issued. Thank you, Samar

• Initial Complaint

  01/03/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Poor poor customer service never received my package just hang up by customer service and no refund. Who owns this company? Shame on them.

  Business response

  02/16/2022

  Business Response /* (1000, 5, 2022/01/12) */ Hello ***, Thank you for taking the time to reach out through the BBB. I apologize for any inconvenience you experienced. I do not see a ShoeDazzle account you were referring to. Can you please provide a proper email address or member ID or an order number to locate the correct account? Simply reply to this message and I'd be happy to further assist you. Thank you for your patience! Samar Consumer Response /* (3000, 7, 2022/01/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) No resolution at all I have called still and there still clueless like they have a job but no one knows what they are doing in those Philippines call centers it's such a shame. Business Response /* (4000, 9, 2022/01/24) */ Hello ***, Thank you for reaching back out to us so quickly. Again, we apologize for any inconvenience you have experienced. We would be happy to assist in having this resolved, I do not see a ShoeDazzle account you were referring to. Can you please provide a proper email address or member ID or an order number to locate the correct account? Simply reply to this message and I'd be happy to further assist you. Thank you for your patience! Samar

• Initial Complaint

  01/02/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I place d an order November 10, 2021 and was emailed that my order had arrived November 16,2021. There was nothing delivered to my address or my leasing office. I was advised when I called to check on my order to give it 2 days pas t delivery. It has now been over a month with no resolution and I keep being told to call back in 24-48hrs. I attempted to file a dispute with my bank but the dispute wasn't on my favor. I have no product and no refund. I keep getting the run around when I call the company. I just want my refund at this point. I don't want to do any other business with this company or their affiliates.

  Business response

  04/14/2022

  Business Response /* (1000, 5, 2022/01/12) */ Hello ********, Thank you for reaching out through the BBB. Our deepest apologies for your overall experience you have encountered with ShoeDazzle and for the inconvenience this may have caused. Thank you for bringing this to our attention! We always want to know when something goes wrong. I will share this feedback with the appropriate teams. After reviewing the order in reference, the tracking indicated it was successfully delivered on 12/16/2021 to the address provided. Just for your reference, the tracking number is ***************. I do see a charge-back dispute was filed with your financial institution on 12/10/2021. Please contact your bank, as those funds now lies with your bank. Thank you, Samar Consumer Response /* (3000, 7, 2022/01/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) I am aware of the status of the supposed successful delivery, but again I never received the package. Also in my many communications with the company they expressed each time that they were waiting on a response from my bank in regard to the dispute. I communicated to them that the dispute was resolved in their favor and there were never any funds returned to me or my institution on 12/20/21. Attached is a copy of the notice received from my bank regarding the dispute along with my December bank statement showing no credits from the merchant. Business Response /* (4000, 9, 2022/01/24) */ Hello ********, Thank you for reaching back out to us so quickly! We did receive confirmation from your bank indicated the charge-back dispute has now settled with ShoeDazzle. We would be happy to assist you in issuing a check refund. Before we can submit this request, please reach out to me directly at ************************ to verify the full name and shipping address this check should be addressed to. Thank you, Samar Consumer Response /* (4200, 11, 2022/02/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) I emailed the email address on the complaint Thursday 02/03/22 with no response. Also if I didn't receive a response or my package why am I to believe I am going to receive a check. I would like the funds sent back to my form of payment please. Business Response /* (4000, 13, 2022/04/04) */ Hello ********, Thank you for reaching back out to us so quickly! Unfortunately, we never received an email verifying your full shipping address. Unfortunately once a dispute has been disputed with your financial institution, we are unable to refund the original payment method. Once the information has been verified, I would be happy to expedite the check refund request. Thank you, Samar Consumer Response /* (2000, 15, 2022/04/13) */ (The consumer indicated he/she ACCEPTED the response from the business.) At this point I have no choice and I want my funds refunded. I have moved since the start of this process. My new address is *******************************************. My previous address was ***********************************************. If you have any questions regarding this update feel free to contact me at (*************.

• Initial Complaint

  12/31/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I ORDERED TWO DIFFERENT PAIRS OF BLACK BOOTS FOR CHRISTMAS AND PAYED AN EXTRA $16 FOR RUSHED SHIPPING. I RECIEVED TWO PAIRS OF THE SAME EXACT BOOTS EXCEPT ONE PAIR WAS RED AND THE OTHER BLACK. THEY ARRIVED LATE ON THE EXACT DAY MY FLIGHT WAS DEPARTING AND CUSTOMER SERVICE COULDNT DO ANYTHING T RESOLVE THE SITUATION. i REQUESTED A REFUND ON SHIPPING SINCE I CAN ONLY EXCHANGE THE WRONG ITEMS WHEN I GET BACK HOME BUT THEY SAID I ASKED TOO LATE? HOW?

  Business response

  02/16/2022

  Business Response /* (1000, 5, 2022/01/12) */ Hello ********, Thank you for reaching out through the BBB! Our deepest apologies for your overall experience you have encountered with ShoeDazzle and for the inconvenience this may have caused. Thank you for bringing this to our attention! We always want to know when something goes wrong. I will share this feedback with the appropriate teams. After reviewing your order, I do see a pre-paid Return Label has been created for the Lezzly High Block boot to be exchange for the correct color. Please print out the label, attach it the item you are exchanging and drop it off at your nearest post office. I do see member services has assisted in issuing a refund of $14.95 on 1/8/2022. Please allow 5-7 business days for this refund to appear, depending on your financial institution. If you have any further questions or concerns, please reply to this message and I will assist you further. Thank you, ***** Consumer Response /* (3000, 7, 2022/01/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) The service agent gave me labels to return the incorrect item but he said that he could not issue a refund on the extra that I paid for rushed shipping. Two different agents actually told me this therefore I was not looking for any refund to arrive in my bank account? So what refund are you claiming I was issued? I never claimed that I had an issue with a service agent helping me return the shoes. It's the rushed shipping that I specifically paid for nothing because my order was incorrect and it was too late to correct it. Business Response /* (4000, 9, 2022/01/31) */ Hello ********, Thank you for reaching back out to us so quickly! You have been refunded $14.95 for the rush shipping paid for the order in reference. Please let me know if you need any further assistance, you can reach out to me directly at ************************ and I would be happy to help. Thank you, *****

• Initial Complaint

  12/24/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  ********** has been taking money out of my account every month with no warnings or reminders. Their selection is very limited for my size and most items are never in stock, but highly advertised anyways. When I tried to stop my membership and get my "credits refunded" as there is not much I can buy, they stopped my membership, but refused my refund request. I was going to just buy whatever I already had in my cart, but the price skyrocketed from my cancellation. My customer service was fully aware I wanted to both cancel my membership and get a refund, but waited to tell me I couldn't be refunded until after he cancelled my account.

  Business response

  01/31/2022

  Business Response /* (1000, 5, 2022/01/12) */ Hello *******, Thank you for reaching out through the BBB. We are sorry to hear you disliked our VIP Membership. I can confirm that your ********** membership was canceled as per your request on 1/2/2022 by a member of member service. Your cancellation number is**********. I also see that member service issued you a courtesy refund of $39.95 on 12/24/2020 respectively. Please allow 5-7 business days for this refund to appear, depending on your financial institution. In addition, I do see two VIP Membership credits of $39.95 each has been redeemed on your recent purchase placed on 12/31/2020 for the Sebbe Lug-Sole Bootie and Charone Pointed-Toe Bootie. Unfortunately, we do not reimburse members for non-company charges (such as bank fees, phone bills, etc.). Just to clarify, the charges you saw were a result of our VIP membership. Your VIP membership was activated on 8/22/2020 during your purchase of the Remi Over The Knee Boot and Cashana Slip On Pump. During checkout, we offer two checkout options: regular and VIP. Checking out as a VIP gets you a discount off your first order, as well as special pricing, free shipping, and other perks on future orders. However, it does activate a monthly membership, as explained during checkout. Our membership charges $39.95 a month, which turns into $39.95 of store credit to be used on future purchases. Again, your account has been canceled and you will not be billed for future months. If you have any further questions or concerns, please reply to this message and I will assist you further. Thank you, *****

• Initial Complaint

  12/22/2021

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I have ordered items that have not been received. i have called customer service numerous times and each time I am being told that the items have shipped. the shipment has not left Kentucky since the day I ordered it. there was also one item missing from one of my shipments that did arrive. everytime I call to customer service I am told I would receive the items within a few days. I check the website and the items still have not moved. I am being told that I can only get a store credit. I do not want a store credit, I want a full refund and to cancel my subscription. I can be contacted at the phone number attached to this complaint to resolve the issue.

  Business response

  03/21/2022

  Business Response /* (1000, 5, 2022/01/12) */ Hello ******** Thank you for reaching out through the BBB. Our deepest apologies for your overall experience you have encountered and for the inconvenience this may have caused. Thank you for bringing this to our attention! We always want to know when something goes wrong. I will share this feedback with the appropriate teams. To better assist you,, can you please confirm the order number you did not receive? Simply reply to this message and I would be happy to investigate further. Thank you, ***** Consumer Response /* (3000, 7, 2022/01/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) My order was split into 4 shipments and I will include the photos of the items that never came and that I was given 95 dollars back for and was told that I could receive nothing or than 2 credits worth that are not showing on your site. That is 80 dollars more that was stolen from me. I told them k never wanted to shop here again and the manager basically called me a liar on the items that never came. There were a total of ten items. Now when I look at the order ot says all delivered but I never got the items that was stuck in Kentucky after their Tornado that I told your representatives about time and time again. They made me wait 16 days to still not help me. The order I placed on Dec 2nd, 1107577578 that was slipt into four with tracking ******************* out of Kentucky. I called multiple times and when I asked for a corporate number I was told there was not one. When I was asked to have the ten items shipped out to me again I was told it has to be returned. So please explain to me how all items were delivered per you order sheet now. Please review the calls so you can see how many times I called, asked for a reship and when that was denied I asked for a full refund of the shipment and was denied that too. Business Response /* (4000, 10, 2022/01/24) */ Hello ******** Thank you! To better assist you, please reach out to me directly at ************************ to verify all items not received. I would be happy to further assist you investigate this order. Thank you, ***** Consumer Response /* (4200, 12, 2022/02/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) I would like to stay on this platform as I have invested to much time and money into this issue. I have sent you pictures of the order and provided you a lengthy description of what was missing and the order number. Again, to say you would like to verify and foe me to remove our conversation from this platform would be detrimental to my obtaining my items never received or my money. I would like a full refund for thr items never recieved. And the two credits that are no longer showing on your website that was stolen from me amounting to 80.00 must be returned to me. I no longer want the product I want my money that was stolen from me to be returned. I have attached the photos again, you have the recorded phonecards, and you have the order information on how it was split and all the items that I never received from Kentucky. Please return my money. I am begging you to please stop putting me through this and return my money.

• Initial Complaint

  12/16/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Continuously cancelling order for no reason, when payment method is fine, proven by the fact that they took the funds from my account. However, they're not returning the funds, even though they cancelled the order.

  Business response

  01/07/2022

  Business Response /* (1000, 5, 2021/12/21) */ Hello *******, Thank you for taking the time to reach out through the BBB. I apologize for any inconvenience you experienced. I do not see a ShoeDazzle account you were referring to. Can you please provide a proper email address or member ID or an order number to locate the correct account? Simply reply to this message and I'd be happy to further assist you. Thank you for your patience! *****

• Initial Complaint

  12/15/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I had canceled my vip account with shoe dazzle in November after receiving a pair of boots of poor quality. Today 12/14/21 I was charged for this account. It's not the 6th of the month so huge red flag since it's 12 days after the date . Knowing I spoke with a customer service rep to get this canceled and still getting charged the next month is the next big red flag. Do not buy is a money digging business

  Business response

  01/11/2022

  Business Response /* (1000, 5, 2021/12/21) */ Hello *******, Thank you for reaching out through the BBB. We are sorry to hear you disliked our VIP Membership. I can confirm that your ShoeDazzle membership was canceled. After reviewing your account, I do see a charge-back dispute was filed with your financial institution. Please contact your bank, as those funds now lies with them. You have now been refunded in full for all membership fees billed to you. Unfortunately, we do not reimburse members for non-company charges (such as bank fees, phone bills, etc.). Just to clarify, the charges you saw were a result of our VIP membership. Your VIP membership was activated on 10/31/2021 during your purchase of the Pegah Block Heel Bootie. During checkout, we offer two checkout options: regular and VIP. Checking out as a VIP gets you a discount off your first order, as well as special pricing, free shipping, and other perks on future orders. However, it does activate a monthly membership, as explained during checkout. Our membership charges $39.95 a month, which turns into $39.95 of store credit to be used on future purchases. Again, your account has been canceled and you will not be billed for future months. If you have any further questions or concerns, please reply to this message and I will assist you further. Thank you, Samar

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩