ComplaintsforShoeDazzle.com

• Initial Complaint

  12/14/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Made an order on Nov 27...package showed 5days later then it told me it would just to find out that they sent me 2 kids legging instead of the adult over the knee boots...called them and they acted like i was lying about the wrong package..told me I had to wait 3-5days for then to send me a return label and once they received the legging then they will release my boots I've already bought and paid for..well 5days goes by no return slip..then they tell me we'll usually they we ask u to send us a pic of wrong package,which he never mentioned...so I did and as they could see I wasn't lying..so after speaking to supervisors they finally agreed to ship my boots..well here we r 2 days after they are suppose to be here,still no shoes...call them again they hang up on me 3xs.. lady tells me that I have to wait,they have up to 14days for shoes to come.. Acting as if I just ordered the stuff on the 9th when no I ordered it on the 27th,the 9th is just the day u reshipped my product...they refuse to give me any corporate level info numbers or emails..and only said that a supervisor will call me back..

  Business response

  01/11/2022

  Business Response /* (1000, 5, 2021/12/21) */ Hello ******, Thank you for reaching out through the BBB. Our deepest apologies for your overall experience you have encountered with ShoeDazzle and for the inconvenience this may have caused. Thank you for bringing this to our attention! We always want to know when something goes wrong. I will share this feedback with the appropriate teams right away. I do see member services assisted in exchanging the order for the correct item. The exchange order tracking indicates it was delivered on 12/19/2021. Just for your reference, your tracking number is ***************. Can you please confirm if you have received the correct item in this order? Simply reply to this message and I would be happy to further assist you. Thank you, Samar

• Initial Complaint

  12/09/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I bought a pair of shoes from shoedazzle in March 2021, at that time they offered free VIP membership but never mentioned that I will be charged $39.99 every month for that. I was enrolled into VIP membership without my knowledge. And when I realized this, I had already lost about $240 which is a huge sum for me. I was shocked and tried to cancel so called VIP membership, but they also do not have direct one click or some easy option to discontinue it. So after long chat with customer service agent I was able cancel it but unfortunately I was told that I can not get my money back (eventhough they took it without my knowledge) but I can utilise my credits to buy stuff before March 2022. I do not want to buy the stuff that I really can't afford, I am really disappointed with this. I would really appreciate if I get my money back. Kindly look into this and please process rhe redund. P.S: The shoes I bought, its sole came off within a week of using it. The same shoes due to which I lost about $240.

  Business response

  01/07/2022

  Business Response /* (1000, 5, 2021/12/21) */ Hello ****, Thank you for reaching out through the BBB. We are sorry to hear you disliked our VIP Membership. I can confirm that your ShoeDazzle membership was canceled as per your request on 10/16/2021 by a member of member service. Your cancellation number is *********. I have issued you 7 courtesy refunds of $39.95 each today, 12/21/2021. Please allow 5-7 business days for this refund to appear, depending on your financial institution. You have now been refunded in full for all membership fees billed to you. Unfortunately, we do not reimburse members for non-company charges (such as bank fees, phone bills, etc.). Just to clarify, the charges you saw were a result of our VIP membership. Your VIP membership was activated on 3/20/2021 during your purchase of the Isabella Knit Mesh Shoes. During checkout, we offer two checkout options: regular and VIP. Checking out as a VIP gets you a discount off your first order, as well as special pricing, free shipping, and other perks on future orders. However, it does activate a monthly membership, as explained during checkout. Our membership charges $39.95 a month, which turns into $39.95 of store credit to be used on future purchases. Again, your account has been canceled and you will not be billed for future months. If you have any further questions or concerns, please reply to this message and I will assist you further. Thank you, *****

• Initial Complaint

  12/08/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Hi, I bought a shoe from ShoeDazzle a couple of weeks ago, and today I got a charge on my credit card and an email saying a got a credit of $39.95 for my subscription. However, I have never agreed to it. I am trying to call ShoeDazzle's customer service but when I start to explain what happens I get cut off. I want to cancel this subscription and return my money to my credit card, please.

  Business response

  01/12/2022

  Business Response /* (1000, 5, 2021/12/20) */ Hello ********, Thank you for reaching out through the BBB. We are sorry to hear you disliked our VIP Membership. I can confirm that your ShoeDazzle membership was canceled as per your request on 12/9/2021 by a member of member service. Your cancellation number is *********. I also see that member service issued you a courtesy refund of $39.95 on 12/9/2021 respectively. Please allow 5-7 business days for this refund to appear, depending on your financial institution. You have now been refunded in full for all membership fees billed to you. Unfortunately, we do not reimburse members for non-company charges (such as bank fees, phone bills, etc.). Just to clarify, the charges you saw were a result of our VIP membership. Your VIP membership was activated on 11/11/2021 during your purchase of the Hannah Over The Knee Boot. During checkout, we offer two checkout options: regular and VIP. Checking out as a VIP gets you a discount off your first order, as well as special pricing, free shipping, and other perks on future orders. However, it does activate a monthly membership, as explained during checkout. Our membership charges $39.95 a month, which turns into $39.95 of store credit to be used on future purchases. Again, your account has been canceled and you will not be billed for future months. If you have any further questions or concerns, please reply to this message and I will assist you further. Thank you, Samar

• Initial Complaint

  11/27/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I bought a product from Shoedazzle on March 8th, 2021. Since then they have charged my every month $39.95. I somehow did not notice this was happening. In an attempt to get a refund they ignored me and hung up on me. They are impossible to get in touch with. The automated recording said that this month has been refunded but I want them all returned to me. This is a scam. No one willing gives money to a shoe company every month. They refuse to talk to me about any of it. If there is any more information you need please don't hesitate to contact me. Thank you.

  Business response

  01/13/2022

  Business Response /* (1000, 5, 2021/12/16) */ Hello *****, Thank you for reaching out through the BBB. We are sorry to hear you disliked our VIP Membership. I can confirm that your ShoeDazzle membership was canceled as per your request on 11/30/2021 by a member of member service. Your cancellation number is *********. I also see that member service issued you 7 courtesy refunds of $39.95 each on 11/30/2021 respectively. Please allow 5-7 business days for this refund to appear, depending on your financial institution. You have now been refunded in full for all membership fees billed to you. Unfortunately, we do not reimburse members for non-company charges (such as bank fees, phone bills, etc.). Just to clarify, the charges you saw were a result of our VIP membership. Your VIP membership was activated on 3/5/2021 during your purchase of the Ayah Lace Up Boot. During checkout, we offer two checkout options: regular and VIP. Checking out as a VIP gets you a discount off your first order, as well as special pricing, free shipping, and other perks on future orders. However, it does activate a monthly membership, as explained during checkout. Our membership charges $39.95 a month, which turns into $39.95 of store credit to be used on future purchases. Again, your account has been canceled and you will not be billed for future months. If you have any further questions or concerns, please reply to this message and I will assist you further. Thank you, *****

• Initial Complaint

  11/22/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  My fiance uploaded his card information to my shoe dazzle account in order to make a purchase on my behalf. After seeing that we were required to pay $39.95 in order to access one of their membership offers and complete the purchase, we decided we were no longer interested in completing the purchase. However, when the time came to remove his card information, we were unable to do so, as there were no options on the website to do so. We even googled "how to remove card from shoes dazzle" and the results we received were reveiws of customers who said they had the same issue and called shoe dazzle's client support line which they have listed on the website as **************. When we tried calling this number, it never did ring and we were never successfully able to get through to an agent. We would greatly appreciate some assistance with the removal of his card information from this site.

  Business response

  01/13/2022

  Business Response /* (1000, 5, 2021/12/16) */ Hello ********, Thank you for taking the time to reach out through the BBB. I apologize for any inconvenience you experienced. I do not see a ShoeDazzle account you were referring to. Can you please provide a proper email address or member ID or an order number to locate the correct account? Simply reply to this message and I'd be happy to further assist you. Thank you for your patience! *****

• Initial Complaint

  11/15/2021

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I have not been provided shipping information on my order and it has been over six business days when I plug the FedEx number into an actual FedEx website it says that the number no longer exists. I called into customer service and got an associate that informed me I could have a refund of my shipping because it was no longer going to be delivered on the 16th and I had no updated information. As that associate went to go process the transaction I got disconnected from the line. I called in again and received somebody who told me that that was wrong and that I could not get a refund for my shipping I asked for a supervisor he tried very hard not to transfer me finally put me on hold and then the call got disconnected again. I had to call back in a third time and I asked for a supervisor straight away explaining my situation over four different times while he jumped back and forth on hold trying to solve the situation without sending me to the supervisor which I had to ask for three separate times. The supervisor informed me that they would not be refunding the shipping because of their business day 6-14 which was not clear on the website when I had purchased the actual order they said that they would not refund me unless the items did not show up within that business timeframe. I have had a completely unprofessional experience followed by misinformation and a complete lack of empathy and quality customer service.

  Business response

  01/12/2022

  Business Response /* (1000, 5, 2021/12/09) */ Hello *******, Thank you for reaching out through the BBB. Our deepest apologies for your overall experience you have encountered with ShoeDazzle and for the inconvenience this may have caused. Thank you for bringing this to our attention! We always want to know when something goes wrong. I will share this feedback with the appropriate teams. After reviewing your order in reference for the Jamee Strappy Espadrille Wedge and Piper Thigh High Combat Boot, the tracking indicates no tracking information. Just for your reference, your tracking number is **********************. I would be happy to assist you in reshipping the available item and refunding the item that is out of stock. Or, if you prefer, I would be happy to assist you in refunding you in full. Simply reply to this message and I will take care of it right away. Thank you, Samar

• Initial Complaint

  11/14/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Placed order on my account on 11/13/2021. Received Confirmation, confirming order. Received an email at 2:06 am 11/14/2021 that my account was canceled per my request. I called company 7:00am to ask why was my account canceled. I asked to speak with a supervisor. The supervisor advised that my account was canceled by shoedazzle system due to 2019 issue. Which was in my favor, due to my bank detecting fraudulent activity on my bank card, my bank blocked all transactions on my card and automatically sends a new card for my protection. I have no control of the hackers, security breaches, and fraudulent activities. The bank has its policies in place to protect its customers. If the bank is detecting fraud or suspects fraud, the company (shoedazzle) policies should align accordingly. Most merchants understand this and does not in return cancel your account without explanation and most merchants will call/notify you of an issue, if there is an issue with your payment form to confirm if there is an issue and how to correct the issue. Shoedazzle does not. They create things on the fly and the reps have no clue of how to handle things. They have no universal policies in place and every year during holiday time, the company pulls the same type of stunt due to their incorrectly policies and procedures that they try to implement. I have made numerous purchases prior to today and has had no issues. But we get at the holiday and all of sudden we have issues, based upon as I was told their system canceled my oder. If a company does not have merchandise, they should be honest and not take orders and charge your account and tie up your funds and then say also we canceled your account with no explanation. Also by the way we will not return your points, no apology, no let's try and fix the issue and by the way no empathy.

  Business response

  01/13/2022

  Business Response /* (1000, 5, 2021/12/12) */ Hello *******, Thank you for reaching out through the BBB. Our deepest apologies for your overall experience you have encountered with ShoeDazzle. Thank you for bringing this to our attention! We always want to know when something goes wrong. I will share this feedback with the appropriate teams. Please allow 1-3 business days for your account to be reinstated to its original status. Once this has been completed, I would be happy to follow up with a direct email to the email we have one file. Thank you, *****

• Initial Complaint

  11/11/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I have never ordered from shoe dazzle someone opened up an account in my name and bought something possibly with my identity or credit. I have never bought anything from shoedazzle. The order ID number **********

  Business response

  01/27/2022

  Business Response /* (1000, 5, 2021/12/06) */ Hello ****, Thank you for reaching out through the BBB. Our deepest apologies for your overall experience you have encountered with ShoeDazzle and for the inconvenience this may have caused. If you believe you are a victim of fraud, we recommend that you contact your bank to investigate. Thank you, *****

• Initial Complaint

  11/05/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Every month you must go online by the 5th and cancel the monthly fee or you'll be charged. I did this (like I did every month). However, they still took out $39.95 from my account AFTER this. The charge was taken out of my account 6/14/21, I called Shoedazzle 6/15/2021 to get my money back and canceled my membership completely. I cancelled ontime online, I called them directly on the phone, and they still charged me $39.95/ I just want my money back that is all. They told me thru live chat today 11/5/2021 that I should have received an email stating I cancelled my membershp and I didn't. I did it over the phone directly and did not receive an email. Please help me get my $39.95 back. It may not seem like alot, but it is to me. *****

  Business response

  02/18/2022

  Business Response /* (1000, 5, 2021/11/09) */ Hello *****, Thank you for reaching out through the BBB. We are sorry to hear you disliked our VIP Membership. I can confirm that your ShoeDazzle membership was canceled as per your request on by a member of member service. Y After reviewing your account, I do see a charge-back dispute was filed with your financial institution. The dispute has settled with ShoeDazzle. We would be happy to assist you in a check refund for $39.95. Before we can submit this request, please reach out to me directly at *********@shoedazzle.com to verify the full name and shipping address this check should be addressed to. You have now been refunded in full for all membership fees billed to you. Unfortunately, we do not reimburse members for non-company charges (such as bank fees, phone bills, etc.). Just to clarify, the charges you saw were a result of our VIP membership. Your VIP membership was activated on 2/21/2020 during your purchase of the Old Piper Thigh High Combat Boot. During checkout, we offer two checkout options: regular and VIP. Checking out as a VIP gets you a discount off your first order, as well as special pricing, free shipping, and other perks on future orders. However, it does activate a monthly membership, as explained during checkout. Our membership charges $39.95 a month, which turns into $39.95 of store credit to be used on future purchases. Again, your account has been canceled and you will not be billed for future months. If you have any further questions or concerns, please reply to this message and I will assist you further. Thank you, *****

• Initial Complaint

  11/02/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I purchased 3 pair of boots, one for myself and my 2 daughters. One pair fit tight, one pair fit too big but we did not like the quality overall. I went online to start a return. I received a label and returned all 3 pair of shoes but have only received a refund for one pair. I have contacted Shoedazzle several times and told to call back in 24-48 hours each time, that there was an error processing the return and I have also been told it has been escalated but I haven't had any resolution. I would like a full refund since the full purchase was returned.

  Business response

  02/18/2022

  Business Response /* (1000, 5, 2021/11/15) */ Hello ********, Thank you for reaching out through the BBB. Our deepest apologies for your overall experience you have encountered with ShoeDazzle and for the inconvenience this may have caused. Thank you for bringing this to our attention! We always want to know when something goes wrong. I will share this feedback with the appropriate teams. After reviewing your account, I do see a refund of $110.40 has been issued on 11/8/2021. Please allow 5-7 business days for this refund to appear, depending on your financial institution. If you have any further questions or concerns, please reply to this message and I will assist you further. Thank you, ***** Consumer Response /* (2000, 7, 2021/11/22) */ (The consumer indicated he/she ACCEPTED the response from the business.) Funds were finally refunded.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩