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Business Profile

Retail Shoes

ShoeDazzle.com
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 90 total complaints in the last 3 years.
  • 35 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/09/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a shoe in February last year. I didn't know they were taking money out till this year. It says I was enrolled In a monthly subscription but I did not know. I never got a message or email saying money was being taken out from them either. I know they took out two payments of $39.95. It also says pending $39.95 for this month too. I don't have more money in my account right now to even take that out. I want to cancel my subscription and get a refund. I did not know I was in a monthly subscription.

    Business Response

    Date: 06/16/2022

    Business Response /* (1000, 5, 2022/05/16) */ Hello ********, Thank you for reaching out through the BBB. We are sorry to hear you disliked our VIP Membership. I can confirm that your ShoeDazzle membership was canceled as per your request on 5/9/2022 by a member of member service. Your cancellation number is *********. I also see that member service issued you 6 courtesy refunds of $39.95 each on 5/9/2022 respectively. Please allow 5-7 business days for this refund to appear, depending on your financial institution. You have now been refunded in full for all membership fees billed to you. Unfortunately, we do not reimburse members for non-company charges (such as bank fees, phone bills, etc.). Just to clarify, the charges you saw were a result of our VIP membership. Your VIP membership was activated on 2/6/2021 during your first purchase. During checkout, we offer two checkout options: regular and VIP. Checking out as a VIP gets you a discount off your first order, as well as special pricing, free shipping, and other perks on future orders. However, it does activate a monthly membership, as explained during checkout. Our membership charges $39.95 a month, which turns into $39.95 of store credit to be used on future purchases. Again, your account has been canceled and you will not be billed for future months. If you have any further questions or concerns, please reply to this message and I will assist you further. Thank you, *****

ShoeDazzle.com is BBB Accredited.

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