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Complaint Details
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Initial Complaint
10/29/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I Contacted the company with in 10 minutes of placing my order after realizing how much i was actually paying for 4 pairs of shoes. I requested my order to be cancelled and refunded this was expressed to 2 agents . I contacted the company about 7 days later wondering where my refund was at they stated to me they had delivered the package i look around and i never received it ! 1st of all my order was suposed to be cancelled and they did not cancel now i have the issue of now having the shoes to return! i contacted them again took them for ever to find my account with my e-mail they said it did not exist. they did indeed find my account with my e-mail using my order #. Then they said it would escalate my case . Attempt #3 there was no record of my escalation they once again confirmed it would be escalated to wait 24-36 hrs. i contact them again for the 4th time they said they will not be refunding me since the package was delivered ! i made it clear right away that i wanted to cancel my order ! This is Shoe Dazzles fault i shouldn't have to go through all this hassle when they dropped the ball by not cancelling my request!Business response
02/18/2022
Business Response /* (1000, 5, 2021/11/09) */ Hello ********, Thank you for reaching out through the BBB. My deepest apologies for your overall experience you have encountered. Thank you for bringing this to our attention! We always want to know when something goes wrong. I will share this feedback with the appropriate teams. After reviewing the order in reference, the tracking indicates it was successfully delivered to the address we have on file on 10/12/2021. Just for your reference, your tracking number is ************. We would be happy to assist as a one-time courtesy in reshipping your purchase. Before we can process this request, please reach out to me directly at**********@shoedazzle.com to verify the full shipping address. Thank you, *****Initial Complaint
10/28/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I was supposed to get my money back which is $279.65 about two -three weeks ago I've called several times and the same story is they have send the money but there's something wrong with my bank account I called my bank and I knew they haven't received or seen anything about Shoedazzle returning my money and I've called today and they just hung up on me .Business response
02/18/2022
Business Response /* (1000, 5, 2021/11/09) */ Hello ******, Thank you for reaching out through the BBB. We are sorry to hear you disliked our VIP Membership. I can confirm that your ShoeDazzle membership was canceled as per your request on 10/8/2021 by a member of member service. Your cancellation number is *********. I also see that member service issued you 7 courtesy refunds of $39.95 each on 3/10/2014 and 10/8/2021 respectively. Please allow 5-7 business days for this refund to appear, depending on your financial institution. You have now been refunded in full for all membership fees billed to you. Unfortunately, we do not reimburse members for non-company charges (such as bank fees, phone bills, etc.). Just to clarify, the charges you saw were a result of our VIP membership. Your VIP membership was activated on 10/16/2020 during your purchase of the Deneisha Block Heel Combat Boot and Shandee Lace-Up Bootie. During checkout, we offer two checkout options: regular and VIP. Checking out as a VIP gets you a discount off your first order, as well as special pricing, free shipping, and other perks on future orders. However, it does activate a monthly membership, as explained during checkout. Our membership charges $39.95 a month, which turns into $39.95 of store credit to be used on future purchases. Again, your account has been canceled and you will not be billed for future months. If you have any further questions or concerns, please reply to this message and I will assist you further. Thank you, *****Initial Complaint
10/27/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I made a purchase with this company and have not reviewed the items or a refund from them every time I call they say that they are escalating the situation that I was told was being escalated the last time I called they hang up on me and they won't return monies that I spent or refund me my order number is #********** I cant get any resolve please helpBusiness response
02/18/2022
Business Response /* (1000, 5, 2021/11/09) */ Hello ******, Thank you for reaching out through the BBB. Our deepest apologies for your overall experience you have encountered with ShoeDazzle. Thank you for bringing this to our attention! We always want to know when something goes wrong. After reviewing your order in reference, the tracking indicates no further tracking after 10/15/2021. Just for your reference, your tracking number is ***************. I do see member services assisted in issuing a full refund of $161.67 on 11/8/2021. Please allow 5-7 business days for this refund to appear, depending on your financial institution. If you have any further questions or concerns, please reply to this message and I will assist you further. Thank you, *****Initial Complaint
10/26/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
SHOESDAZZEL WAS TAKING MONEY FROM MY BANK ACCOUT WITH OUT MY PROMISSION SINCE 2018, i RECENTLY FOUND OUT DURING MY BANK ACCOUNT AUDIT, THE AMOUNT OF WAS $******* WAS WITHDRAW FROM MY ACCOUNT. i CALL THEM IN JULY 2021 AND THEY STATED THAT THEY WILL REFUND ME WITHIN 6WEEK FROM THE DAY I CALLED. TODAY IS OCTOBER 26,2021 I STILL HAVEN'T RECEIVED MY FULL REFUND . THEY DEPOSITED $559.25 INTO MY ACCOUNT AND BALANCE OWED FROM THEM IS $918.85 WHICH I SHOULD HAVE HAD WITHIN SIX WEEKS. EVERYTIME I CALL THEY SAY MY REFUND IS BEING ESCALATED. I ASKED FOR THEIR SUPERVISOR OR HEAD OFFICE NUMBER WHICH THEY REFUSED TO LET ME HAVE . MY CASE NUMBER #******** MY NAME IS ************* EMAIL *****************. THANKSBusiness response
02/18/2022
Business Response /* (1000, 5, 2021/11/10) */ Hello ****, Thank you for reaching out through the BBB. Our deepest apologies for your overall experience you have encountered with ShoeDazzle and for the inconvenience this may have caused. Thank you for bringing this to our attention! We always want to know when something goes wrong. I will share this feedback with the appropriate teams. After reviewing your account, I do see a check has been created, however, the shipping address is not valid through USPS. To better assist you, please reach out to me directly at *********@shoedazzle.com to verify your full shipping address and I will ship this out to you right away. Thank you, *****Initial Complaint
10/23/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
I ordered a pair of boots from shoedazzle. I chose the vip option at checkout and it clearly said if I did not pause or cancel my account I would be billed on the 6th of every month. I was paying a bill and my card was declined due to them pulling the ****** out today Oct 22/2021. That is no way even close to being the 6th. I wouldn't of had an issue paying the monthly fee had they not been fraudulent and pulled it out sooner than was stated. I want a full refund and to cancel my subscription, I will not do business with a company who blatantly lies and treats customers in such a way. I tried calling the toll free number it had listed for cancelations but no one answers after playing the round about game with the automated system.Business response
12/09/2021
Business Response /* (1000, 5, 2021/11/08) */ Hello *********, Thank you for reaching out through the BBB. We are sorry to hear you disliked our VIP Membership. After reviewing your account, I do see your ShoeDazzle VIP Membership is still active. Can you please confirm if you wish to keep your account active or do you wish to cancel your VIP Membership? Simply reply to this message and I would be happy to further assist you. I do see we attempted to charge you for no skip action for November 2021, however, it was not successfully taken out. I have cancelled the reoccurring charge to avoid it being captured at a later time. Just to clarify, the charges you saw were a result of our VIP membership. Your VIP membership was activated on 10/22/2021 during your purchase of the Abrianna Block Heel Bootie. During checkout, we offer two checkout options: regular and VIP. Checking out as a VIP gets you a discount off your first order, as well as special pricing, free shipping, and other perks on future orders. However, it does activate a monthly membership, as explained during checkout. Our membership charges $39.95 a month, which turns into $39.95 of store credit to be used on future purchases. If you have any further questions or concerns, please reply to this message and I will assist you further. Thank you, SamarInitial Complaint
10/21/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I placed an order ********** on October 12th for approximately 12 items. I didn't receive my order. The carrier had no clue where my order was and I checked with my neighbors to make sure it wasn't delivered there in error. I did however receive items from order **********. I have contacted Shoe Dazzle to advise and I was told they cannot assist me with a refund or reship because I've had a "courtesy reship in the past" . Unfortunately things do happen with shipments and they get lost or stolen all the time that is not my problem and I shouldn't be penalized for this . I did not want a reship because the items were for a wedding and I wouldn't be able to wait . I had to go to a local store and spend even more money to get items. All i want is my refund or I will have to get my lawyer involved because this is ridiculousBusiness response
11/17/2021
Business Response /* (1000, 5, 2021/11/09) */ Hello ********, Thank you for reaching out through the BBB. Our deepest apologies for your overall experience you have encountered with ShoeDazzle and for the inconvenience this may have caused. Thank you for bringing this to our attention! We always want to know when something goes wrong. I will share this feedback with the appropriate teams. After reviewing your order in reference, I do see this large order was split into three separate shipments due to availability of product at our warehouse locations. Your first split shipment from order # **********, the tracking indicated it was delivered on 10/15/2021. Just for reference, the tracking number for the first split shipment is ************. Your second split shipment indicated it was delivered also on 10/15/2021. Just for your reference, your tracking number for your second shipment is ************. Your third split shipment indicated it was delivered also on 10/15/2021. Just for your reference, your third split shipment tracking number is ***************. I would be happy to assist you in issuing a store credit refund or a full refund back to its original payment method. Please let me know by replying to this message and I will take care of it right away. Thank you, Samar Consumer Response /* (2000, 7, 2021/11/15) */ (The consumer indicated he/she ACCEPTED the response from the business.) Thank you I'd like a refund to the method in which I paid since I've repurchased items elsewhere . Thank you for taking time out to resolve my issues . I'll remain a loyal customer since you resolved my issueInitial Complaint
10/21/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
I purchased a pair of shoes from ShoeDazzle on 10/5/2021. I kept up with the tracking and for a week it was labeled delayed. Finally received an email stating the shoes were delivered. Was home during time of delivery, checked my front and back door and neighbors, NO PACKAGE. Called ShoeDazzle and was advised to wait 3 days just in case delivery was still delayed, 3 days later, NO PACKAGE. Called after the 3 days spoke with *******, was offered a re-shipment, which I denied, then store credit, which I also denied, I simply asked for a refund. ****** advised it will take 3 days to receive my refund and after 3 days NO REFUND. Called once more and was advised my refund request was denied, I asked why and was told I have to accept either a re-shipment or store credit, no other options. I feel that is a very bad business practice to take money from the customer, not deliver the product and reject my refund request for not delivering a product I ordered from them. Buyer beware. SD IS A SCAMBusiness response
11/10/2021
Business Response /* (1000, 5, 2021/10/27) */ Hello *******, Thank you for reaching out through the BBB. Our deepest apologies for your overall experience you have encountered with ShoeDazzle and for the inconvenience this may have caused. Thank you for sharing your feedback! We always want to know when something goes wrong. After reviewing your order in reference, the tracking indicated it was delivered on 10/14/2021. Just for your reference, your tracking number is ***************. I do see a charge-back dispute has been filed with your financial institution for this purchase. Please contact your bank, as those funds now lies with your bank. Thank you, SamarInitial Complaint
10/03/2021
- Complaint Type:
- Delivery Issues
- Status:
- Answered
1. SEP 3. 2021 19.89 SUPPOSE TO SEND SHOES - COMPLAINT IS FOR REFUND, BAD CUSTOMER SERVICE AND NO SHIPMENT/ THEY HAVE NOT TRIED TO RESOLVE THE ORDER NUMBER IS OR TRACKING NUMBER IS *************** 2. SEP 15.2021 29.00 SUPPOSE TO SEND SHOES- COMPLAINT IS FOR REFUND, BAD CUSTOMER SERVICE AND NO SHIPPMENT/ THEY HAVE NOT TRIED TO RESOLVE THE ORDER OR TRACKING NUMBER IS *************** TOLD NO REFUND CAUSE OF 2 ACCOUNTS, TOLD THAT I WAS TO SEND THE SHOES BACK. I KEEP TELLING THEM I DID NOT GET THEM I WAS TOLD I WAS A LIAR, NOW WAS TOLD TWICE THAT I WILL GET THE REFUND, BUT THAT WAS A LIE. THEN I CALL NOT FOR THE LAST THREE WEEKS AND WAS HUNG UPON. ONTRAC SAID THAT ALL THEY NEED TO DO IS CALL AND THEY WILL LET THEM KNOW THAT I DIDN'T GET THE SHOE AND TO REFUND MONEY THE GUY THAT SHIPS THE PACKAGES HAS HAD SEVERAL COMPLIANT HE HAS NOT BEEN SENT ANY OF THE CUSTOMERS PACKAGES. I NEVER HAD ANY PROBLEM WITH ONLINE SHOPPING TILL NOW.Business response
10/29/2021
Business Response /* (1000, 5, 2021/10/05) */ Hello *****, Thank you for taking the time to reach out through the BBB. I apologize for any inconvenience you experienced. I do not see a JustFab account you were referring to. Can you please provide a proper email address or member ID or an order number to locate the correct account? Simply reply to this message and I'd be happy to further assist you. Thank you for your patience! Samar Consumer Response /* (3000, 7, 2021/10/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) I might need to just call you guys or look it up again with the address it is ShoeDazzle that is where I'm making a complaint to is ShoeDazzle but when I typed it in you guys the system it came up as something Fab I can go ahead and do the complaint over again or I can look up the address or whatever and go from there but again the company name is ShoeDazzle Business Response /* (1000, 11, 2021/10/14) */ Hello *****, Thank you for reaching back out to us so quickly! I would be happy to assist you with resolving this right away. Please reach out to me directly at [email protected] and I would be happy to help you. Thank you, SamarInitial Complaint
09/24/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
When attempting to cancel a membership and and receive a refund of credits that I have interest in using, I was denied. This is un acceptable, and in effect holds my money for ransom to single company that I need during a pandemic that they have no right to. This is an unfair business practice. It is my hard earned money and this company has no right to hold it. My money belongs to me, not you.Business response
10/29/2021
Business Response /* (1000, 5, 2021/10/12) */ Hello *******, Thank you for reaching out through the BBB. We are sorry to hear you disliked our VIP Membership. I can confirm that your ShoeDazzle membership was canceled as per your request on 9/24/2021 by a member of member service. Your cancellation number is *********. I have issued you 3 courtesy refunds of $39.95 each today, 10/12/2021. Please allow 5-7 business days for this refund to appear, depending on your financial institution. You have now been refunded in full for all membership fees billed to you. Unfortunately, we do not reimburse members for non-company charges (such as bank fees, phone bills, etc.). Just to clarify, the charges you saw were a result of our VIP membership. Your VIP membership was activated on 10/25/2020 during your purchase of the Janet Wedge bootie and I see you clear jeweled heeled sandal. During checkout, we offer two checkout options: regular and VIP. Checking out as a VIP gets you a discount off your first order, as well as special pricing, free shipping, and other perks on future orders. However, it does activate a monthly membership, as explained during checkout. Our membership charges $39.95 a month, which turns into $39.95 of store credit to be used on future purchases. Again, your account has been canceled and you will not be billed for future months. If you have any further questions or concerns, please reply to this message and I will assist you further. Thank you, SamarInitial Complaint
08/22/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Shoe dazzle.com Took money off my debit card fraudulently for 39.95 stating I signed up for their membership. I didn't sign up for any membership and I want my money back. It freaking ridiculous that this company is getting away with taking money out of people accounts unauthorized.Business response
10/18/2021
Business Response /* (1000, 5, 2021/09/14) */ Hello *****, Thank you for reaching out through the BBB. We are sorry to hear you disliked our VIP Membership. After reviewing your ShoeDazzle account, I do see your VIP Membership is still active. Can you please confirm if you wish to keep your VIP Membership active or do you wish to cancel your VIP Membership? Simply reply to this message and I would be happy to further assist you. I also see that member service issued you a courtesy refund of $39.95 on 8/21/2021 respectively. Please allow 5-7 business days for this refund to appear, depending on your financial institution. Due to no action taken on your boutique for September, we attempted to capture the payment, however, was not successful. You have now been refunded in full for all membership fees billed to you. Unfortunately, we do not reimburse members for non-company charges (such as bank fees, phone bills, etc.). Just to clarify, the charges you saw were a result of our VIP membership. Your VIP membership was activated on 4/20/2021 during your purchase of the Nikolina Espadrille Wedge. During checkout, we offer two checkout options: regular and VIP. Checking out as a VIP gets you a discount off your first order, as well as special pricing, free shipping, and other perks on future orders. However, it does activate a monthly membership, as explained during checkout. Our membership charges $39.95 a month, which turns into $39.95 of store credit to be used on future purchases. Again, your account has been canceled and you will not be billed for future months. If you have any further questions or concerns, please reply to this message and I will assist you further. Thank you, Samar Consumer Response /* (3000, 7, 2021/09/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) I never asked for a membership and on top of that I told them not hit my card again and they did it the next month. They force people to take the membership fraudulently. So , no they are a fraudulent company period. Business Response /* (4000, 9, 2021/09/27) */ Hello *****, Thank you for reaching back out to us so quickly! Again, our apologies for the inconvenience this may have caused. You have now been refunded in full for all membership fees billed to you. Again, your account has been canceled and you will not be billed for future months. If you have any further questions or concerns, please reply to this message and I will assist you further. Thank you, Samar
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Customer Complaints Summary
95 total complaints in the last 3 years.
16 complaints closed in the last 12 months.