Business Profile

Retail Sportswear

Fabletics

Headquarters

Complaints

This profile includes complaints for Fabletics's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

518 total complaints in the last 3 years.
190 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/16/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was informed by an Fabletics staff member at their ****, ** location that items returned after 90 days of purchase could be returned in store for store credit. I confirmed this again with a staff member at the ****, ** location. On 3/15/25, I visited the ****, ** location to return an item (The One Short Lined 7 inch, in Obsidian Fractical Ink, Size L; LPN0414324783) which I had originally purchased online (Order #**********) on 10/23/24 for $30.94 ($27.48 item sales price + $1.71 Tariff + $1.75 Sales Tax). The staff member used the *** found on the packaging of the pair of shorts in question which I had received, in order to look up the item from my order in order to issue the correct amount for store credit. Upon receiving my receipt (see attached PDF file scan) from the staff member, I noticed that the store credit was assigned to a totally different member and order number. Therefore, I did not receive store credit. When I pointed this out to the staff member and requested that they correct the problem, I was told to address the matter with customer service, as the store couldn't do anything about it and said they process returns by the ***. On 4/16/25, I spoke to ***** at the Fabletics customer service call center and she could not assist me unless I sent in a copy of the receipt. Furthermore, she asked me to call the store again. I told her that the store wanted me to call customer service. I'm getting the run around and this is not acceptable! I no longer have the item, so I'm out of the money I spent. And I do not know who this other person is who's listed as the member on my receipt. That customer received a refund, but I did not. I'd like a refund without any further delay or hassle. Thank you.
Business Response
Date: 04/23/2025
Hello *****,
Thank you for reaching out to us through the Better Business Bureau. We're sorry to hear about the issue you experienced.

A store credit refund has been successfully issued and is now available on your account.

If there's anything else we can assist you with, please dont hesitate to contact us.
Best,
*******
Customer Answer
Date: 04/24/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** *****
Initial Complaint
Date:04/15/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I made an order on 4/1. I was told shipping could take up to 10 business days.Then, 2 weeks went by (10 business days) and the order still said "pending" online.I made a complaint and asked repeatedly they split the shipment into two parts: (1) whatever is ready, and (2) whatever is late. I know they can do this since that is what happened to my partner's order - it came in two parts.I'm extremely upset. First, I never asked the agent I was talking to to cancel my order. And yet they cancelled it!!Second, they said they would offer me a $20 discount on my order and free expedited shipping and reorder.They never did that! And secondly I did not get a full refund from my previous order! This is ridiculous!Then my agent disconnected. So I tried to talk to another agent and they did not address my concerns and again disconnected the chat!And now when I look at my cart to checkout, the expedited shipping option is not available.I am requesting (1) a full refund for my canceled order, (2) a partial refund for my second order, (3) expedited shipping on my items, (4) for my next month's VIP membership to be free (since the shipping will take so ridiculously long it will auto-charge me), and (5) for my items to be delivered as they are ready.This is extremely horrible customer service and business practices.
Business Response
Date: 04/22/2025
Hello *****,
Thank you for reaching out to us through the BBB. Were sorry to hear about your experience and appreciate the opportunity to address your concerns.

Our records show that your membership was successfully canceled on April 20, 2025, and no further charges will be applied. Regarding the canceled order, since it had not yet shipped, the charge remained in a pending state. Once the order was canceled, that pending charge was automatically reversed, which our records confirm has been completed.

Additionally, **** issued a refund for the rush shipping fees on both orders. Please allow 5 to 7 business days for the refund to reflect in your account.

If theres anything else we can assist you with, please dont hesitate to let us know.
Best,
*******
Customer Answer
Date: 04/22/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** ****
Initial Complaint
Date:04/15/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Basically I just want to cancel my membership with this company. I have been trying for over six months. When I call the company they put me on hold and say my place in the queue" is 457 or more! They never pick up the phone!, I've tried to cancel online but they insist you call customer service!!the charge is $ ***** per month. It's just too much & I'm no longer interested in their products
Business Response
Date: 04/22/2025
Hello ********,
Thank you for reaching out to us through the BBB.

According to our records, your membership was canceled on March 31, 2025. At the time, there were five credits on the account. Weve successfully refunded three of themplease allow 5 to 7 business days for the funds to reflect in your account.

Regarding the remaining two credits, Afterpay allows only a limited window for electronic refunds, and unfortunately, these fall outside of that timeframe. However, wed be happy to issue a refund via check instead. Kindly confirm if youd like to proceed, and provide the name and mailing address where the check should be sent.

Please feel free to reach out if you have any questions or need further assistance.
Best,
*******
Initial Complaint
Date:04/14/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Fabletics forces all users to sign up to a membership to make a purchase. I signed up for this due to the way they directly market this membership as being able to 'cancel anytime'. After willfully signing up for a membership and making a purchase I looked to cancel the membership and found it extremely difficult. I attempted to cancel online, but they hide the cancel under multiple pop-**** layered sections, and tricks. I followed two online guides and was still unable to cancel via this method. As a result, I submitted an email support ticket to the line they list to reach out to. I sent multiple follow-ups but still never received a response, meanwhile I was being charged monthly for the membership that I was unable to cancel. In total the membership costs were far greater than the cost of the order I made in total. I was finally able to cancel my account online after watching a video step by step, but these shady business practices are unacceptable. You cannot have users sign up for a membership under the pretense of being able to cancel and then not allow them to cancel the membership either on your website or via online support while still charging them ever month
Business Response
Date: 04/22/2025
Hello ****,
Thank you for reaching out to us through the BBB.

Please note that our membership is entirely optional. At checkout, all customers have the choice to proceed as a guest or enroll in the VIP Membership. If you choose to check out as a guest, you will receive guest pricing.

Important details about how our VIP Membership works are clearly outlined in your shopping cart prior to checkout. To proceed, customers must agree to the Terms and Conditions of the VIP Membership as well as our site policies.

VIP Members have the flexibility to cancel at any time through the online portal, accessible under the Account section. Additionally, our customer service team is available 24/7 via phone, chat, and social media for your convenience.

Weve refunded the two credits on your account. Please allow 5 to 7 business days for the refund to reflect.

If theres anything more we can assist you with, please dont hesitate to reach out.
Best,
*******
Initial Complaint
Date:04/11/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to formally report and request resolution for two unauthorized charges made to my credit card by *********************** December 2024, I made a purchase at the Fabletics store located in ******************* in ********. In January 2025, I completed an exchange and new purchase at the ************* location in ********. At no point during either visit did I sign up for a Fabletics membership, nor was any membership agreement presented to me.Despite this, my credit card was charged twice$59.95 each timefor a Fabletics membership I never enrolled in. Upon noticing the charges, I immediately contacted my credit card company to block further deductions. I also contacted both store locations to investigate the matter. I was informed by staff that no account exists under my name and that I should not have been charged these fees.I was provided with a customer service number to request a refund, but despite multiple attempts, I have been unable to reach a representative. The hold times are excessive and seem intentionally discouraging.These charges are unauthorized and, therefore, fraudulent. I am requesting a full refund of the two $59.95 charges. Furthermore, I am deeply concerned to see that this appears to be a recurring issue reported by many other customers.Please address this matter promptly. I expect a resolution and refund without further delay.
Business Response
Date: 04/17/2025
Hello *****,
Thank you for reaching out to us through the BBB. Were sorry to hear about your experience and appreciate the opportunity to assist you.

At this time, were unable to locate an account using the information provided. To help us find your account, please share any additional email addresses or names it might be under. If available, a receipt number or transaction ID (typically 1620 digits long and obtainable from your bank) would also be very helpful.

Our goal is to resolve this promptly by processing a refund and ensuring that no further charges occur.

Please dont hesitate to reach out if you have any questions or need further assistance.
Best,
*******
Customer Answer
Date: 04/17/2025

Complaint: 23191215

I am rejecting this response because:

I have provided the screenshot of the credit card charges. My email address is ********************* and phone number is ************.
I have already contacted the stores and was told there is no account under my name/email address/phone number. But you can see that my credit card was charged. Cant you just look up the charges by the last 4 digits of my credit card and refund it?

Sincerely,

***** ******
Business Response
Date: 04/23/2025
Hello *****,
Thank you for your response. Unfortunately, were unable to locate the transaction with the information provided. To assist you further, well need the transaction ID, which is typically 16 to 20 digits long. This allows us to search for the transaction on our backend, especially when it's not showing up on the front end.

We can also try locating it using the first 6 and last 4 digits of the card that was charged.

Please rest assured that our top priority is to ensure you receive your refund and that any further charges are stopped.
Best,
*******
Customer Answer
Date: 04/23/2025

Complaint: 23191215

I am rejecting this response because:
The business has screen shots of the transaction, the last four digits of my credit card, the date and amount of the transactions? Why does it need any more additional numbers of my credit card? I will not provide that unless they can provide a satisfactory answer as to why that extra info is needed.

Sincerely,

***** ******
Initial Complaint
Date:04/10/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am amazed that the Better Business Bureau has given them a favorable rating. As you will see by simply searching on the terms "Fabletics" and "scam", this company runs a predatory business model that signs people up for subscriptions without adequate notification when any purchase is made. If it were not for THOUSANDS of comments to this effect, you could possibly write-it off as a case of buyer-beware, but the sheer number of people who have unknowingly signed up for a subscription, then complained about how difficult it is to cancel said subscription should have alerted you to this scam. The BBB is doing a disservice to the public by continuing to provide this rating. That calls into question the credibility of your own organization. I hope you will reconsider.
Business Response
Date: 04/16/2025
Hello Lucie,
Thank you for reaching out to us through the Better Business Bureau. Were sorry to hear that youre dissatisfied with your membership experience.

To clarify, your enrollment began on 11/14/22 after redeeming our 2 for $24 bottoms and 70% off everything else VIP promotion. Key details about how the VIP Membership works are clearly summarized in your shopping cart before checkout. To complete the purchase, customers must agree to the VIP Membership Terms & Conditions and our Site Terms, which can be reviewed here: ********************************************.

Upon review, we found two memberships associated with your information. Both accounts have been cancelled and will no longer incur charges. Each account had 11 membership credits; 10 credits from each have already been refunded. Please allow 57 business days for these refunds to reflect on your original payment method.

As for the remaining credits, due to the time that has passed since the original billing, were unable to process those electronically. However, we can issue refunds for the remaining credits by check. If you would like to proceed with this option, please confirm your full name and the preferred mailing address for the check. The check should arrive within 46 weeks.

Should you have any further questions or concerns, feel free to reach out. We're happy to help.
Best,
*******
Initial Complaint
Date:04/07/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This is my 2nd complaint. I wasn't aware they responded to my previous complaint. It closed so I'm refiling. Fabletics is refusing to reinstate expired member credits or offer a refund/gift certificate. I've called repeatedly. A member credit is NOT a reward. It's money taken directly from my bank account via a MANDATED bank draft (also illegal) & credited to me via "Member Credit." It's essentially a pre-purchase gift card/gift certificate for future shopping. Fabletics supposedly emails saying credits will expire & then PURPOSEFULLY spams you so much you're forced to unsubscribe from emails or move them to spam. If you change emails or don't have access to the original, you won't be notified. Purchasing is MANIPULATIVE. There's a sale most days of up to 60+% deeming it virtually impossible to use a credit (was $59.95; now $69.95). You can only use a FULL credit! NO partial credit allowed! Few items are priced at/above a member credit. Discounted prices are essentially de-facto prices. I'd waste a credit on an $80 item marked down 50% that's now only $40. That's a net loss of $19.95/$29.95 for me that isn't refunded OR credited back to me in a gift card for future purchase! It's illegal for gift cards/certificates to expire. Fabletics just changed the name to "Member Credit" purposefully to circumvent California law. Headquartered in **********, **, they're in clear & direct violation of California law. Membership is FREE per the website. CREDITS are CHARGED monthly (if you FORGET to skip the month). You can literally skip every month, not pay anything, & continue membership w/all the perks, discounts, & other benefits as if you were still paying. The monthly charge is nothing but a pre-purchase gift card that sits in your account until you spend it. When you are not given a product after you've paid, that's THEFT! Fabletics kept my pre-paid money, gained interest on it money, & then said my MONEY expired! NO! I WILL take legal action if I'm not refunded/credited.
Business Response
Date: 04/15/2025
Hello *******-
Thank you for reaching out through the BBB. To clarify, youve had four credits expire:

One expired on May 1, 2023, was reinstated on May 30, 2023, and then expired again one year later.

Another expired on May 30, 2024 (the previous reinstated one), and a second on August 1, 2024. Both were reinstated on August 5, 2024, and will remain active for 12 months from that date.

Your most recent expired credit was on February 1, 2025, and we have reinstated it as of today. You now have 12 months from today to use this credit before it expires.

Please let us know if you have any further questions
Best,
*******
Initial Complaint
Date:04/07/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello, I have been a customer of ******************** since 2019 and spent $600 with them through their monthly membership. I made a few purchases with the credits accrued, which accounted for $139 of this spend. I still had credits for the remaining $461 to spend, but they removed these credits from my account. They say that the credits expire after 12 months and that they will remind you beforehand, but I did not receive any reminders. I also don't think that policy is a fair business practice because I did not receive any goods or services in exchange for the money I spent. I reached out to customer support and they returned the credits to me as a one-time courtesy, but they expired again and I wasn't given any notice. Please help!
Business Response
Date: 04/10/2025
Hello ********,
Thank you for reaching out to us through the BBB.

As outlined in our terms and conditions, which were agreed upon on April 4, 2021, VIP member credits expire 12 months after the billing date. These credits were previously reinstated as a one-time courtesy, and as such, we are unable to offer an additional reinstatement.

We appreciate your understanding and are here if you have any further questions or concerns.
Best,
*******
Initial Complaint
Date:04/02/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
2 years ago I purchased 2 pairs of shorts online from Fabletics. I did not enroll in their VIP subscription program. Since them I have been charged montly from $59.95 to $64.95/month.these were apparently charges that could be used for purchase of items. they tell me these "credits" are now expired, so im out that money and no merchandise. Attempts were made to cancel subsription 7 months ago, but charges keep coming. Highly unethical!
Business Response
Date: 04/09/2025
Hello *******,
Thank you for reaching out through the BBB.

To clarify, you were enrolled in our VIP Membership on April 29, 2023, after redeeming our 2-for-$24 new VIP offer. Before completing your purchase, important information about how the VIP Membership works was clearly summarized in your shopping cart. Proceeding to checkout required agreement to both our VIP Membership Terms and Conditions as well as our Site Terms.

As outlined in our Terms of Service, member credits expire 12 months after the billing date. Unfortunately, we are unable to refund any expired credits. Our records do not indicate an attempt to cancel the membership prior to December 23, 2024, which is the date it was officially canceled.

We also show that a chargeback was filed for one of the credits, which was resolved in our favor. The unexpired credits were refunded, and one remaining creditaffected by the chargebackcan only be refunded via check, as our system is blocked from issuing refunds to the card on file.

If you would like to proceed with a refund by check, please confirm your full name and current shipping address.
Best,
*******
Initial Complaint
Date:03/31/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Soneone from fabletics support told me when I asked if i could refund my order so i could use my 20$ guest credit, a customer support agent said he will refund 20$ on my credit card. Then this never happened so I never got to use the 20$, they basically took 20$ from me.
Business Response
Date: 04/08/2025
Hello ******,
Thank you for reaching out to us through the BBB.

To clarify, a $20 store credit was added to your account on December 14, 2024, as an incentive to maintain your membership. This credit was set to expire 90 days after issuance, on March 15, 2025. Please note that store credit is non-refundable and holds no cash value.

On March 18, 2025, one of our representatives reissued the $20 store credit to your account, and it is currently available for use.

If you have any further questions, please dont hesitate to reach out.
Best,
*******

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