Complaints

This profile includes complaints for Fabletics's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Fabletics

  800 Apollo St El Segundo, CA 90245-4701

  
• 

  Fabletics

  2126 Abbott Martin Rd STE 211 Nashville, TN 37215

• 

  Fabletics

  1155 Saint Louis Galleria Ste 2412 Saint Louis, MO 63117

• 

  Fabletics

  1155 Saint Louis Galleria Ste 2412 Saint Louis, MO 63117

• 

  Fabletics

  142 South Street Bloomington, MN 55425

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When signing up for a subscription service to this business, I was falsely presented with being able to unsubscribe at any time. Not only is this not true on their website (there is no way to unsubscribe online, or at least no accessible way), but even when calling to explicitly cancel this service, they only "skipped a month" (and lied to me about my subscription being cancelled - I only found out through an email about an upcoming payment to them). I have been extremely clear about not wanting their subscription service, but they refuse to remove it. I have since continued to "skip the months" and am in the process of having my debit card cancelled simply so they cannot continue to charge me for something I do not want. Their business model is deceptive and a scam.

  Business Response

  Date: 08/10/2023

  Hello *****,

  Thank you for contacting through the BBB. We are sorry to hear you dislike our membership. Important disclosures regarding how our VIP Membership works is summarized in your shopping cart before checkout . When you continue to checkout, you must agree to the terms and conditions of the  VIP Membership and our Site.

  Our members are able to cancel whenever they please. To cancel online, simply go to the membership section under your account. You may also contact us via phone, chat, or social media for assistance with cancellation as well.

  Our records show you were refunded the member credit for the month of June on 06-16-2023. I have successfully cancelled the membership, you will no longer need to skip the month or be billed. Please let me know if there's anything else I can assist you with.

  Best,

  *******

  Customer Answer

  Date: 08/13/2023

   
  Complaint: 20414731
  
  I am rejecting this response because:

  The company needs to change the formatting for cancellation. They can tell me I can just call or go online to cancel until they're blue in the face, but that doesn't address my statement of cancelling online being unaccessible or at LEAST not obvious and my experience in calling for cancellation also not being an accessible way to cancel. I TRIED to cancel online, I searched every little obvious tab of their website, and was only ever able to find the "skip the month" option. I TRIED to call and cancel, and I explicitly stated that I wanted to cancel my membership several times, and even when told my membership was cancelled, they only continued to "skip the month." They lied to my face!

  Until this business makes cancellation of their subscription service accessible and easy to find on their website, I will not be satisfied with their actions and I will continue to call them a scam that hides the ability to cancel their membership. It is not enough that they rectify my personal desire to have my account cancelled; if I could have simply cancelled it myself I wouldn't have had to take this formal route. Other consumers need to know that as of the time of this complaint, cancellation is not guaranteed when they sign up even when taking every action they claim will allow you to cancel.

  So far, the only accessible way I've found to get my membership cancelled has been a combination of getting an entirely new debit card and making a formal complaint to the BBB. Any reasonable person would find this unacceptable.

  
  Sincerely,
  
  *********************

  Business Response

  Date: 08/17/2023

  Hello *****,

  As stated, there are multiple ways to easily cancel. Members can go to their account section where online cancellation is an option under My VIP. We also provide 24/7 voice and social media assistance as well as chat 9am EST- 9pm EST. 

  Best,

  *******

  Customer Answer

  Date: 08/17/2023

   
  Complaint: 20414731
  
  I am rejecting this response because:
  
  

  As stated, you can say you can easily cancel online or over the phone until you're blue in the face, but that does not make it true. I will not accept any response that does not include a real change in cancellation accessibility.

  Sincerely,
  
  *********************

• Initial Complaint

  Date:07/28/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a one time purchase, and was automatcally enrolled in a monthly membership without my knowledge. I was billed twice before I noticed the charges on my credit card, on June 10, 2023, and again a month later. These deceptive business practices are unethical and I hope others might gain some knowledge of the company before making a purchase.

  Business Response

  Date: 07/31/2023

  Hello *****,

  Thank you for reaching out through the BBB. We are sorry to hear you disliked our *** Membership program. You were enrolled on 4/22/23 after redeeming our 50% off New *** intro deal. Important disclosures regarding how our *** Membership works is summarized in your shopping cart before checkout . When you continue to checkout, you must agree to the terms and conditions of the  *** Membership and our Site.

  Upon enrollment in the *** Membership Program, we ask our members to log into their account and select the '**** the Month' option between the 1st and the 5th of each month. If members do not select the **** the Month between the 1st and the 5th of the month, members credit card or payment method will be charged an automatic monthly membership fee on the 6th (until you cancel) for enhanced monthly benefits, including a promotional member credit.

  Each Fabletics promotional member credit will be applied to your Account and can be redeemed for any individual item or two-piece outfits up to $100. You may **** as many months as you like, there is no obligation to buy. Even if you decide to **** any month, you may return to your Account at any time to make a purchase.

  Our records show your membership was successfully cancelled on 07-28-2023. I have refunded the three member credits on the account, kindly allow 5 to 7 business days for the refund to appear. Please let me know if there anything else I can assist you with.

  Best,

  *******

• Initial Complaint

  Date:07/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Fabletics choose to cancel my ability to have a VIP membership account or order anything through the site after I won a dispute with my bank. I contacted the company before filing the dispute to try and seek resolution but was told there werent any options for me. Quite an interesting customer experience considering Ive purchase 20x the amount from the company and only disputed a single order after contacting them about in incorrect shipping address that Fabletics and their shipping partner could not address.

  Business Response

  Date: 07/27/2023

  Hello ****,

  Thank you for reaching out to us via the BBB. According to our records, your Fabletics account is currently active, and on 7-23-23, you successfully placed an order. Regarding the "Placement Failed" orders, these are member credits that couldn't be processed through your chosen payment method.

  Rest assured, your account remains fully functional, and you will continue to enjoy all the *** member benefits. If there's anything else I can be of assistance with, please do not hesitate to let me know.

  Best,

  *******

• Initial Complaint

  Date:07/20/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I spent over an HOUR on the chat trying to get out of some "VIP" membership i unknowingly signed up for apparently because of the deals on the scrub set. The chat was EXTREMELY hard to get ahold of. I made a purchase, requested to cancle the **** in which i was ONLY told to "skip the month." Then very quickly the chat CANCELED my order, which they NEVER said they would do in the entire HOUR i spent there and quickly ended the chat. So I call instead, think a real person could help me. The person goes on to talk about the benefits of membership when I stated I NEEDED the scrubs, I am a nurse practitioner and I NEED new scrubs for a hospital I am temporarily working at. Then says theres nothing he can do about the WRONGFULLY cancelled order. This brand is sneakily trying to get people entrapped in this "VIP" membership and its disgusting. I now have to go through ANOTHER company and pay expedited shipping for a set of scrubs that I already thought were coming. The scrub set line will not get very far if you continue to do this. I will proudly state to ANYONE who expresses their interest in these scrubs that it is a waste of time.

  Business Response

  Date: 07/25/2023

  Hello ********,

  Thank you for contacting through the BBB. We are sorry about your experience with Fabletics. Important disclosures regarding how our VIP Membership works is summarized in your shopping cart before checkout . When you continue to checkout, you must agree to the terms and conditions of the  VIP Membership and our Site. Please note if you cancel your membership before your first order ships, the order will be cancelled along with the membership. This should have been explained with our representative. We will be auditing your chat to ensure proper procedure and coach where needed.

  Best,

  *******

  Customer Answer

  Date: 07/25/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  I want them to know that the chat person NEVER said they would cancel the order and QUICKLY left the chat once they did.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:07/20/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Fabaletics .com charged my Credit Card a re-occurring charge of $59.95/montth that I did not authorize.

  Business Response

  Date: 07/20/2023

  Hello *****,

  Thank you for reaching out through the BBB. These charges are a result of our VIP membership that you were enrolled to on 3/12/23 after redeeming one of our new VIP intro offers. 

  Our records show you were able to cancel your membership and receive a refund on 07-19-2023. Please let me know if there's anything else I can assist you with.

  Best,

  *******

• Initial Complaint

  Date:07/17/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Placed an order (#**********), did not received it and the company refuses to provide a refund because it was marked delivered by **** (they also say the items are not available and therefore cant process a replacement).Just like a lot of people have stated here and in other sites, this company is justvout for your $, beware of the scam.

  Business Response

  Date: 07/20/2023

  Hello ******,

  Thank you for contacting through the BBB. A refund for $56.31 has been processed for the order. Kindly allow 5 to 7 business days for the refund to appear. Please let me know if there's anything else I can assist you with.

  Best,

  ************;

• Initial Complaint

  Date:07/17/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have 21 recurring membership charges over the last 21 months after I had cancelled this online membership.

  Business Response

  Date: 07/20/2023

  Hello ******,

  Thank you for contacting through the BBB. Our records show that we were contacted on 12-29-2021 for cancellation of the account, however an endowment of $10 was offered and an agreement of keeping the membership was confirmed. There was no other contact after this date. 

  I have successfully cancelled the membership, you will no longer be billed. I have also refunded the 13 member credits on the account totaling $749.35, kindly allow 5 to 7 business days for the refund to appear. For the remaining credits, all promotional member credits will expire 12 months after the date of issuance. Per the new terms and conditions that were opted in on 10/20/2021 on the account , the reinstatement of those credits is no longer possible due to the age of the initial transactions. For your reference, you can learn more about our terms: ********************************************

  Best,

  *******

• Initial Complaint

  Date:07/17/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi, I purchased 4 pairs of shorts from Fabletics on 8/8/2022 assuming it was a one time purchase and thought that was the end of my business with them. Just tonight I noticed they'd been charging my credit card $59.95/month for the last 7 months and $54.95 for 4 months before that. $639.45 I need refunded. Member ID: *********. I never would have agreed to an almost $60 monthly fee if I'd known because I was only ever interested in workout shorts which range from around $12-$40. I can't believe how predatory this is. Who would pay a monthly fee for the OPPORTUNITY to shop at a clothing store?! It's so unheard of, it never occurred to me that a business would do this. The company also essentially spams emails. 315 emails in 11 months, literally multiple a day sometimes which creates white noise so that you'd never notice if there was an email reminding you to skip a month or let you know you're being charged $60. But that doesn't even matter because as far as I can tell, none of the emails even mention the "member credits" except for the small, "legal notice" looking print at the bottom. It's pretty shameless. I haven't even visited the website since that first purchase before tonight. And again, even if I was interested in something beyond workout shorts, the majority of the products seem to be under or well under that $59.95 monthly fee. Feels extremely predatory.

  Business Response

  Date: 07/19/2023

  Hello ***,

  Thank you for reaching out through the BBB. We are sorry to hear you disliked our *** Membership program. You were enrolled 8/08/22 after redeeming the 2 for $24 and 70% new *** Member promotion. Important disclosures regarding how our *** Membership works is summarized in your shopping cart before checkout . When you continue to checkout, you must agree to the terms and conditions of the  *** Membership and our Site.

  Upon enrollment in the *** Membership Program, we ask our members to log into their account and select the '**** the Month' option between the 1st and the 5th of each month. If members do not select the **** the Month between the 1st and the 5th of the month, members credit card or payment method will be charged an automatic monthly membership fee on the 6th (until you cancel) for enhanced monthly benefits, including a promotional member credit.

  Each Fabletics promotional member credit will be applied to your Account and can be redeemed for any individual item or two-piece outfits up to $100. You may **** as many months as you like, there is no obligation to buy. Even if you decide to **** any month, you may return to your Account at any time to make a purchase.

  I have cancelled your membership and refunded all credits. Kindly allow 5 to 7 business days for the refund to appear. Please let me know if there's anything else I can assist you with.

  Thank you,

  *******

  Customer Answer

  Date: 07/25/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Thank you,
  
  *********************

• Initial Complaint

  Date:07/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a one time purchase at fabletics at **************. I specifically signified that I did not want the monthly membership. They waited 2 months and successfully used *********** as a cohort to sneak the membership onto my card. I've canceled all my *********** cards and I'll never let the fiance purchase your predatory c*** ever again. I hope you enjoyed the 60 dollar scam you pulled on me... the fiance spends about **** a month on clothes but none of it will go to your scam operation.

  Business Response

  Date: 07/18/2023

  Hello *****,

  Thank you for reaching out through the BBB. We are sorry to hear about your experience with Fabletics. I will be happy toi help you with your account, however I am unable to find it with the information provided here. Kindly reply with the email address on file or customer ID, and I will further assist.

  Best,

  ************;

• Initial Complaint

  Date:07/14/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an outfit in May. Then someone created a "membership" account with my daughter's last name and date of birth stating military discount (husband was in military). I did not notice bank charges of ***** for the month of June and July. I went online and found the fake account. I called and they stated I had clicked a "promotion". That is completely false and the membership account is fraudulent. I ended having to press a customer service support person who canceled my account and stated they would issue a refund and provided a transaction number. I see from other responses this is a scam with the website.

  Business Response

  Date: 07/18/2023

  Hello ********,

  Thank you for reaching out through the BBB. We are sorry to hear you disliked our *** Membership program. The account was enrolled on 5/07/23 after redeeming the 80% off new *** membership promotion. Important disclosures regarding how our *** Membership works is summarized in your shopping cart before checkout . When you continue to checkout, you must agree to the terms and conditions of the  *** Membership and our Site.

  Upon enrollment in the *** Membership Program, we ask our members to log into their account and select the '**** the Month' option between the 1st and the 5th of each month. If members do not select the **** the Month between the 1st and the 5th of the month, members credit card or payment method will be charged an automatic monthly membership fee on the 6th (until you cancel) for enhanced monthly benefits, including a promotional member credit.

  Each Fabletics promotional member credit will be applied to your Account and can be redeemed for any individual item or two-piece outfits up to $100. You may **** as many months as you like, there is no obligation to buy. Even if you decide to **** any month, you may return to your Account at any time to make a purchase.

  Our records show the membership was cancelled and refunded of all credits on 07-13-2023. Please let me know if there's anything else I can assist you with.

  Best,

  *******

  Customer Answer

  Date: 07/18/2023

   
  Complaint: 20315579
  
  I am rejecting this response because:

   

  i did not click on anything in regard to a membership.  Someone created a fake membership account with my daughters last name and date of birth. That membership account is fraudulent and different from the account i placed an order with. *********************** is the order account. *************************** is the fraud account.

  
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 07/19/2023

  Hello ********,

  I am only able to find the account that matches the description and has the same info as you provided, which is the one stated. There was a purchase for an outfit in May and the only way to check out with the 80% off is to agree with the membership terms and conditions. There has been a flag put on the account to ensure there is no fraudulent activity and complies with our terms of service. 

  Best,

  *******