Business Profile

Retail Sportswear

Fabletics

Headquarters

Complaints

This profile includes complaints for Fabletics's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

520 total complaints in the last 3 years.
189 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:02/05/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello,I have been a member of Fabletics since September 2022. I joined because of *****; I loved the size inclusivity and the apparel. At first, I did not get what I wanted because many of the sizes I wanted were out of stock, so I had to wait. But I was happy to wait because I knew I had time to use my credits. Over time, I found fewer and fewer items interesting, and I was still struggling with my size running out. But I stuck around because I was waiting for my size to become available. I know I have access to new items on sale as a member, but I do not have the time to watch the website and app for new things and when sizes become available. I also get bombarded with ***** and Fabletics emails, and I do not have the capacity to read and review each one. And now I lost 3 credits and can't use them on the new items that dropped or those that now have my size.I would like to continue with *****/Fabletics, but I keep getting pushed away by the lack of restocked sizing and the fact that credits expire. I originally felt like this company saw me, but I feel bamboozled. I talked to customer support, who offered me a $10 courtesy credit for each expired credit. I do not find this equal to each $59.95 member credit I paid for.
Business Response
Date: 02/12/2025
Hello *******,
Thank you for reaching out to us through the BBB. Member credits expire 12 months after issuance, and we send an email reminder before they expire.

As a one-time courtesy, we have reinstated your expired credits. You will have 12 months to use them.

Please let us know if theres anything else we can assist you with.
Best,
*******
Initial Complaint
Date:02/05/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My order was shipped to the wrong address with no refund or resolution offered other than I have to wait until it is returned by sender. Not sure how they expect that to happen when they are sending it to someone else's address. This product was something I needed for a trip and I have no remorse nor course of action to solve the issue. Immoral, unjust and the sad state of American corporations.
Business Response
Date: 02/12/2025
Hello ****,
Thank you for reaching out to us through the BBB. Were sorry to hear about your experience.

Your order has been fully refundedthe credit used has been returned to your account, and the remaining amount has been issued back to your original payment method.

Please let us know if theres anything else we can assist you with.
Best,
*******
Initial Complaint
Date:02/04/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered almost $400 of clothes in November. I returned the items that didn't fit in December. It took Fabletics an entire month to even acknowledge receiving the return, and that was only after I called to ask for an *** on my refund. They refunded a portion to my credit card, then gave me store credit for the remaining $*****, despite the fact that asked for full refund to my credit card (which was allowed per their return policy). After wasting an hour on the phone, they zeroed out the store credit and refunded several small portions to my credit card, but not the entire *****. I believe this was done in attempt to confuse me. They didn't know they were dealing with an accountant with a spreadsheet on the original order. They still owed me $12.53. So I called back a couple weeks later. After wasting too much time, they refunded another $8.99. While the amount they still owe me today is minimal, it's unethical to steal minimal amounts from every customer who returns items. The return policy allows for a FULL refund if items are returned new and within a certain time frame. It should not be this hard to get a company to honor their own policy. The amount owed now is only $3.54. I don't need the money, BUT the company is being unethical by not issuing a FULL refund. I believe the company should also pay a punitive penalty for the time I wasted and the run around I was given seeking what is rightfully mine, not to mention the interest I could have earned had the money (over $200) been refunded in a timely manner.
Business Response
Date: 02/11/2025
Hello ******,
Thank you for reaching out through the BBB. Were sorry to hear about your experience.

Our records indicate that the remaining amount was manually refunded to your original payment method on February 1, 2025. Please let us know if you encounter any issues or need further assistance.
Best,
*******
Customer Answer
Date: 02/12/2025

Complaint: 22897960

I am rejecting this response because:
Despite several attempts, the FULL amount owed to me was not refunded. The company issued refunds in pieces and parts, but failed to issue the entire amount owed to me. I am a ***. This company is either shady, or has incompetent accountants.

Sincerely,

****** Vice
Business Response
Date: 02/12/2025
Hello ******,
Thank you for your response. Our records show a total refund of $199.51 for this order, issued as follows:

$166.91 on 01/09/2025
$8.99 on 01/11/2025
$13.00 on 01/11/2025
$1.62 on 01/11/2025
$8.99 on 02/01/2025
After reviewing, we found that the agent assisting you on 01/11/2025 encountered system issues, which led to a manual refund error. The tax on the items was mistakenly omitted. To correct this, a refund of $3.54 has now been issued.

We apologize for the oversight and any inconvenience this may have caused. If you notice any discrepancies, please let us knowwe're happy to assist further.
Best,
*******
Customer Answer
Date: 02/13/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** Vice
Initial Complaint
Date:01/30/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I checked my credit card. I have been charged 50 to 60 a month every month I unsubscribed after my first shipment it am still being billed . I have 5 kids to feed. I will be contacting Nassau county consumer affairs. I would like all my months refunded and not to be contacted by this scam company ever again
Business Response
Date: 02/05/2025
Hello *******,
Thank you for reaching out through the BBB.

Our records show that only one member credit charge was applied to this account on 1/11. While the account was paused for November and December, the membership was not canceled.

We have now successfully canceled the VIP membership and issued a refund for the member credit. Please allow 5 to 7 business days for the refund to process and reflect in your account.
Best,
*******
Customer Answer
Date: 02/05/2025

Complaint: 22879028

I am rejecting this response because: I was also charged in October 2024 and it was not authorized Please refund or I will do a chargeback and write ******* ***** New York attorney general office

Sincerely,

******* ********
Business Response
Date: 02/12/2025
Hello *******,
Thank you for your response. The charge from October corresponds to your initial order, which was delivered on November 4, 2024. Since a chargeback has been filed for this order and it is beyond our return period, we are unable to provide further assistance.

Please let us know if you have any other questions.
Best,
*******
Initial Complaint
Date:01/23/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Fabletics started charging me ***** for a membership they said I signed up for. I did not sign up for this charge and it seems like a scam. You get nothing for this membership. People need to know that this is a way to scam money from the consumer. Also it was difficult to cancel. I tried calling the phone number I found to cancel the membership and it was not in service. I finally chatted with them but even then they gave me a whole push back trying to get me to skip a month. This is a terrible way to do business.
Business Response
Date: 01/30/2025
Hello *****,
Thank you for reaching out through the BBB. Were sorry to hear that you are dissatisfied with your membership. You were enrolled on 10/20/24 after redeeming multiple VIP offers. Important disclosures regarding the VIP Membership were summarized in your shopping cart before checkout. To proceed with checkout, you were required to agree to the VIP Membership terms and conditions as well as our site policies.

As a VIP member, you enjoy up to 50% savings, personalized outfit recommendations, free shipping on orders over $49.95, easy returns and exchanges, exclusive collection access, points for every purchase, and the flexibility to skip a month or cancel anytime.

Our records show that your membership was canceled on 01/23/2025. We have processed refunds for 2 of the 3 credits on your account. Please allow 5 to 7 business days for the refund to reflect in your account. However, we are unable to refund the remaining credit, as a chargeback was filed for it. Since the chargeback is under review, you may choose to either withdraw the dispute or wait for your banks settlement decision.

Let us know if you need any further assistance.
Best,
*******
Customer Answer
Date: 02/06/2025

Complaint: 22849220

I am rejecting this response because: i withdrew the dispute on the last charge and i believe this should be credited back to me by fabletics.

Sincerely,

***** ******
Business Response
Date: 02/12/2025
Hello *****,
Thank you for your response. We have not yet received any notification from your card issuer regarding the status of the chargeback. Please note that even after a withdrawal, processing can take time, or the case may still be under review if the investigation was already well underway.

At this time, we are unable to process a refund.

We appreciate your understanding and are happy to assist with any further questions.
Best,
*******
Initial Complaint
Date:01/23/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order with Fabletics and was later issued a refund because I requested to cancel my membership. However, I was never informed that cancelling my membership would result in the cancellation of my order. This lack of communication is deeply frustrating, as I still wanted to receive the products I ordered.Had I been told that cancelling my membership would cancel my order, I would have reconsidered my decision or sought alternative solutions. Instead, the order was canceled without my consent or prior notice, leaving me feeling misled and disappointed.I am seeking a resolution that includes:A review of their communication process to ensure transparency with customers.Reinstatement of my order at the original price or compensation for the inconvenience caused.Thank you for addressing this matter. I hope that Fabletics can improve its communication practices to avoid similar issues for future customers.
Business Response
Date: 01/30/2025
Hello *******,
Thank you for reaching out and sharing your feedback. As stated in our Terms of Service, which are agreed to upon signing up for a membership, Fabletics reserves the right to cancel orders.

Since your membership was canceled before your first order was shipped, the order was automatically canceled as it was tied to the activation of your VIP membership.

You're welcome to sign up again at any time if youd like. We appreciate your understanding and are happy to assist with any further questions.
Best,
*******
Customer Answer
Date: 01/30/2025

Complaint: 22845984

I am rejecting this response because: who actually reads the T&C...be so for real. Its shady business. You shouldn't say 'cancel anytime' if anytime comes with contingencies. I understand it says you can cancel anytime but its still pretty ****** up.

Sincerely,

******* ****
Business Response
Date: 02/05/2025
Hello *******,
Thank you for your response. Since you activated the VIP membership under the new VIP deals and canceled before the order shipped, the order was automatically canceled as per the membership agreement.

We appreciate your understanding.
Best,
*******
Initial Complaint
Date:01/21/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I opted into a membership with Fabletics in May 2019. The price increased from ***** to ***** in September 2024. I was charged for the membership in September, October and December of 2024. However, their own website as of 1/21/25 states their membership is only *****. On 1/21/25 I contacted customer service to be reimbursed thinking I was being overcharged since their own website included the ***** and was looking for a ***** reimbursement since it is part of the *** Act that there should not be price discrepancies. They offered to reimburse me once I returned my items that I have already worn and then would have to wait for the reimbursement and then would not be able to get those same items I had ordered back. I asked for an easier option and then to follow the right thing to do and refund me what I was overcharged per their website via check. I have since canceled my membership after they have also started having their membership credits expire (which also should be illegal like gift cards expiring). I have included the chat via customer service. My name on the account was ***** *******
Business Response
Date: 01/28/2025
Hello *****,
Weve made significant enhancements to our membership, focusing on improved quality and service. While there has been a price adjustment, you still have the flexibility to skip a month to avoid any charges. Your satisfaction and convenience remain our top priorities.

An email was sent to notify you about these updates.

At this time, were unable to reimburse the difference, but we truly value your time and feedback. Thank you for understanding.
Best,
*******

Customer Answer
Date: 01/29/2025

Complaint: 22839385

I am rejecting this response because:
As a consumer, you have a legal obligation to have a listed price that matches what you charge. This price stayed incorrect for 5 months since changing it in September 2024. Consumers should be able to trust your integrity on your own website and prices as factual and up to date. That is not unreasonable. I will keep this as a rejected response, hopefully helping other consumers and alert them to your predatory tendencies. I have filed a complaint with the *** as well. I do not need any further response from you. I understand where your company standards are now and it is unfortunate.

Sincerely,

***** *******
Business Response
Date: 02/05/2025
Hello *****,
Thank you for your response. We stay up to date with all policies and prioritize effective communication. Your time and feedback are greatly appreciated, and we will ensure it is shared with the appropriate team.
Best,
*******
Initial Complaint
Date:01/21/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I made a one time clothing purchase with Fabletics back in 2022 and recently realized that they have been charging me $60 a month for a subscription that I never agreed to or signed up for. Over 16 months, they have collected $1089 from me. I don't have a problem with their product, but I am very upset over their deceptive practices. I do not recall reading anything that indicated I would be required to cancel "my subscription" by the 5th of each month to avoid a $60 charge.After researching online, I found this company has been investigated for deceptive practices and some states have class action lawsuits pending. I would like to know if ********* has such a suit pending and if so, can I join the suit? I am asking that my $1089.00 be reimbursed and if you have any suggestions for the best route to take in getting my money back. Thank you, *** *****
Business Response
Date: 01/28/2025
Hello ********,
Thank you for reaching out to us via the BBB. Were sorry to hear about your dissatisfaction with our membership program.

Our records indicate that your VIP Membership began on October 19, 2020, after redeeming several of our new VIP offers. Key details about how the VIP Membership operates were provided in your shopping cart before checkout. To proceed with checkout, members must agree to the terms and conditions of the VIP Membership and our website.

As part of the VIP Membership, customized merchandise selections are made available to you on the 1st day of each month. To avoid the monthly membership charge, you must log into your account and select the ***** the Month" option between the 1st and the 5th of the month. If the ***** the Month" option is not selected during this period, your credit card or payment method will be charged a monthly fee of $69.95 on the 6th, which includes enhanced membership benefits such as a promotional member credit.

Weve successfully canceled your membership, and no further charges will be applied. Regarding your billing history, you were charged for 50 credits in total. We have processed an electronic refund for 12 credits ($849), which should appear in your account within 57 business days.

For the remaining 36 credits, due to the time elapsed since the charges were made, we are unable to process the refund electronically. However, we can issue a refund via check, which will be delivered within 46 weeks. Please confirm the name and shipping address for the check so we can proceed with issuing it promptly.

Thank you for your understanding, and we appreciate your prompt response to help us finalize this matter.
Best,
*******
Initial Complaint
Date:01/17/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was charged $69.95 for membership when everything online lists $59.95 for membership. When I reached out to Fabletics about this, the help chat crashed.
Business Response
Date: 01/23/2025
Hello ******,
Thank you for reaching out to us through the BBB.

Weve made significant enhancements to our membership, focusing on improved quality and service. While this has resulted in a price adjustment, we sent an email notification regarding the change to keep you informed. Please note that you always have the option to skip a month to avoid charges, as your satisfaction and flexibility remain our top priorities.
Best,
*******
Initial Complaint
Date:01/16/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been charged a recurring subscription for over a year for an account that does not belong to me and when I tried to call to get it cancelled, they said they were unable to remove the MY card in MY NAME because the account does not belong to me. The account belongs to a friend (******), and I used my card once to pay for a pair of pants or shorts he wanted because he left his wallet at home and he venmo'd me back. Didn't think anything of it, and I saw a charge on 1/13/26 and started to look and its been charging my card since that date (~January 24). Just because someone used their card at a retail location does NOT authorize it to be charged for a monthly subscription, especially when the name on the card does not match the name on the account.
Business Response
Date: 01/23/2025
Hello ****,
Thank you for reaching out to us through the BBB.

As outlined in our Terms of Service, payment methods are stored on the account. Since your name is not listed on the card associated with the account, the account holder will need to contact us directly to verify the information for security purposes.

If you have any questions or need further assistance, please dont hesitate to let us know.
Best,
*******
Customer Answer
Date: 02/05/2025

Complaint: 22819324

I am rejecting this response because: My name is on the card that is being charged for someone else's account. I did NOT agree to your Terms of Service, as I do not have an account with you nor have I ever had an account with you, which means I did not agree for my card to be stored.
And when I called the number I was given by the employee at the store itself, they said they were unable to remove my card information from the account since I was not him. I do not have contact with the account holder anymore, as he has moved away.

That is my issue.

Sincerely,

**** ******
Business Response
Date: 02/12/2025
Hello ****,
Thank you for your response. The card was linked to an account that accepted the terms and conditions and was stored in the wallet accordingly. All credits associated with that account have been refunded.

For further investigation, please confirm the last four digits of the card.
Best,
*******
Customer Answer
Date: 02/12/2025

Complaint: 22819324

I am rejecting this response because: You've been charging my card for someone else's account for 12 months, yet credited a single month's charge. I've already contact my credit card company and had them dispute the last 4 months of charges and got that refunded, so that still leaves 7 months of unauthorized charges.

Sincerely,

**** ******

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