Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/27/2026

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The business breaks standard consumer expectations intentionally to entrap users into a 12 month contractual agrement rather than a monthly subscription that requires yearly renewal, as is the industry standard for software licensing and cloud services. They upsell additions to their software at strategic times to create opportunities to renew the term. They do this because their software underperforms and they must resort to contractual obligations as rational customers understand that their services are severely overstated.

• Initial Complaint

  Date:07/30/2026

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Alldata has considerably lowered their technician labor rates to almost an insignificant amount from what it used to be without any apparent reason aside from trying to cut technicians pay and they have been perpetually doing this over and over from month to month making it worse and worse. They do not listen to any labor suggestions or questions about the lowering of labor rates as they do not seem to care.

• Initial Complaint

  Date:07/23/2026

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered the diagnostic hardware as the last step before opening my mobile mechanic service. Was assured by the salesman it had everything that I needed which was everything a diagnostic scanner can do. I ordered the package feeling confident in my purchase because it was well sold I give them that however it was nothing as it was made to believe. My company name WAS... REMOVEDMechanic, had mobile right there in the title. Every job I went on whenever I logged in my account got locked. I then had to call and leave messages, get called back after hours and sometimes days. I then had to wait for someone to get to the office to reset my account and when on Fridayd I had to wait till the coming Monday! I lost almost 100% of my jobs the first month and I threw in the towel with them, gave up, every car these days require the scan tool and they failed ne miserably. They told me it was because the tablet wasnt at the shop afdress on the account even tho i told them at the sales pitch i was mobile and would be using that in the field. Nothing ever happen nothing ever changed. They simply did not care. After about a year I talk to a lawyer and get ready to sue for breach of contract. REMOVED, vice president of customer support REMOVED, made an attempt to contact me to work thngs out. Despite the fact they literally just caused me to lose almost everything, definitely killed my business and blew a whole in my reputation, i accept his offer. Which was to give them another chance, a full year membership on the house and my initial investment returned. After i finally accepted I haven't heard anything from them again. REMOVEDis never available and will not respond to my messages and i never got my reimbursement either. I will now once again start a pursuit in taking them to court, have the vice presidents promise recorded, the 2nd promise broken by ALLDATA, the people dont matter REMOVEDto them. I can prove all that I'm claiming here! STAY AWAY FROM ALLDATA

• Initial Complaint

  Date:07/13/2026

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Alldata advertises itself as a monthly service. Making you think cancellation at any time or dissatisfaction with the service is an option. However they will say that you are under contract for twelve months and have no choice but to pay them although you are dissatisfied with their service and contacted them within a few business days of signing up for their service.

• Initial Complaint

  Date:07/01/2026

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ALLDATA SHOP MANAGER PRO did not meet the needs of my business and significantly impacted our daily operations.REMOVEDrelies on a high-volume workflow, ALLDATA was unable to keep up with the demands of our business model. Performance issues were frequent and disrupted our ability to serve customers efficiently.Whenever we experienced problems, technical support was difficult to reach by phone. Even when we were able to speak with a representative, the issues were often not resolved. We contacted support on multiple occasions seeking assistance with system crashes, performance problems, and other technical issues, but the recurring problems continued.The software regularly froze during use, making it difficult to communicate with customers and complete over-the-phone estimates efficiently. These interruptions resulted in lost productivity and created unnecessary delays in our daily operations. During these same periods, all of our other business websites and online services functioned normally, indicating that the issues were specific to SHOP MANAGER PROs platform.Additionally, the system was not as user-friendly as represented and did not fully integrate with all of our parts sourcing vendors. This lack of integration required additional manual work, reducing efficiency and limiting the value of the service we were paying for.Because of these ongoing issues, we were unable to use the software as intended despite making repeated attempts to work with ALLDATA SHOP MANAGER PROs support team. We believe the service did not perform as reasonably expected and failed to meet the operational needs that were represented when we purchased it.Desired Resolution:I am requesting that ALLDATA acknowledge these ongoing service deficiencies and provide an appropriate resolution, including the cancellation of any remaining contractual obligations and/or a refund or credit for the period during which the software failed to perform as expected.

• Initial Complaint

  Date:06/25/2026

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 5, 2026, I paid $19.99 for one month of access to ALLDATA DIY's manufacturer repair and diagnostic information for my 2015 Chevrolet Colorado. Initially, I experienced login issues that the company was eventually able to resolve.On June 19, 2026, I attempted to renew my subscription during a promotional event (40% off of a 3 year subscription) but was locked out of my account and unable to complete the purchase. I promptly contacted support and, after several unsuccessful attempts at resolving the issue, was informed that a technical problem on ALLDATA's end was preventing me from using my existing account and that I would need to create a new account. By the time I received that information, the promotion had ended.When I asked whether the promotional pricing would be honored because I was unable to purchase due to a technical issue with my account, I was offered a discount that matched the promotion already being advertised on the website or told to wait for a future promotion. I then requested to speak with a supervisor, but instead received what appeared to be a standard response indicating that my feedback had been forwarded internally, without addressing my request or the substance of the issue.

• Initial Complaint

  Date:02/10/2026

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 14 I unwrapped the box that the component came in, plugged it into the network and immediately realized that I did not purchase the correct part. So within the hour, I called their customer service number to ask for a return. After nearly 3 months and several email exchanges, I still have not received RMA information. Of course now it will be too late to return the product. This is for a church. Our income is strictly donations from parishioners. The wasted money makes me sick to my stomach.

• Initial Complaint

  Date:12/15/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have purchased yearly plans for multiple vehicles under AlldataDIY. I constantly have issues logging into the service. Particularly during the weekend. Alldata doesn't provide customer support on the weekends. REMOVEDalso only offers email support to AlldataDIY customers. When I am repairing vehicles, I need the information available right then and there, that is what I paid for. I want them to cancel my subscriptions and refund my money since they can't provide the service I am paying for. I also have emails that admit they have a problem with their login system.

• Initial Complaint

  Date:10/27/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Signed up in June, immediately canceled it, it was a joke, went to mitchel1 and am still with REMOVEDthey charged my cars 283 10 Their authorization to run my PERSONAL card WAS REVOKED.Period.They tried to make me jump through hoops several transfers when canceling. This needs to be IMMEDIATELY refunded.

• Initial Complaint

  Date:09/20/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have repeatedly received unwanted e-mails from AllDataDIY for the past several months. Each time, I requested to opt out of their mailing list via the "Unsubscribe" link on the e-mails, which indicates that my opt-out was successful. Despite this, I have continued to receive e-mails to my e-mail address REMOVEDAfter multiple failed "Unsubscribe" attempts, I sent a letter to AllDataDIY on June 29, 2025 to request 1.) that I be opted out of these unwanted e-mails, and 2.) that they fix their "unsubscribe" system to ensure that it works, in compliance with federal law. AllDataDIY failed to respond, and I have continued to receive unwanted e-mails, such as the enclosed. I ask that this be addressed immediately.