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Outlet Stores
Grocery Outlet Inc. ( Corporate Office )This business is NOT BBB Accredited.
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Reviews
Customer Review Ratings
1.21/5 stars
Average of 14 Customer Reviews
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Review fromKylie S
Date: 07/22/2024
1 starKylie S
Date: 07/22/2024
I bought my mom a ****** Villains blanket - they are rolled up inside of cardboard tubes and sealed with plastic - for Mother's Day. When she opened it, it was not a ****** Villains blanket. It was some cartoon design that neither of us recognized and even ****** Lens could not identify! I didn't have the reciept because why on Earth would I keep it when I only bought a handful of expired food items and a brand new and sealed little throw blanket for my mother. I was told they could look it up with my card. Thank goodness. They'll right this wrong. I have the card I paid with and my I.D. with my at all times, perfect. I waited in line and then was guided to a different checkstand that was empty to await a manager. The manager - I have his name - finally came up and I showed him the absolute scam and pointed to the "****** Villains" blankets they still had on their shelves, explaining to him that this is legitimately fraud and false advertising and showed him that this cartoon is not even a ****** villain and how embarrassed I was when my mother opened it. He would not do the return, even when I asked for just store credit. They would not look up my transaction, they would not use my I.D. , they would not do anything for me. I was in tears; I was so angry and now even further embrassed. I am on a fixed income as I battle stage 4 breast cancer and they spat on my situation and could not care less about what they did or hold any accountability for the items they sell. I have never left a review on BBB but I've also never been scammed by a legitimate company either!Grocery Outlet Inc. ( Corporate Office )
Date: 07/30/2024
Hello,We are sorry to hear about your recent experience at one of our Grocery Outlet stores. Each Grocery Outlet store is independently owned and operated and we would like to forward your comments to the owners of the store where you shopped, so they can work to resolve this issue. Please let us know which store you shopped and we will forward your comments.Thank you.Grocery Outlet ****Review fromDenise P
Date: 07/17/2024
1 starDenise P
Date: 07/17/2024
I live in *****, and I shop at the outlets in *****, **********, ******* and ********. I have to say the Ukiah Grocery Outlet is a TERRIBLE store. It is not run well and all the produce always looks horrible. Whoever manages that store needs to GO!!! It has always been the worst Grocery Outlet I have ever gone to. Please do something about this store!!!Grocery Outlet Inc. ( Corporate Office )
Date: 08/01/2024
Hello,We are sorry to hear about your recent shopping experience. We have recently hired three new associates for our ****************** and our Store Manager, ***, who has been with us for 28 years, will be working with them daily until they are trained. We will be covering Produce routines closely to ensure proper stocking and rotating during this training process.We appreciate your feedback and look forward to seeing you soon.Thank ********* ********************** Grocery OutletReview fromChris C
Date: 07/05/2024
1 starChris C
Date: 07/05/2024
I really hate that. I have to do this review, but some of the employees are decent. Some are just awful like. ***** at store number 1103 in ************, *********, *********.. every time I come in he purposely tosses my groceries like its trash hes tossing last week Ive overheard him having a racist conversation with another customer out in the open, not even caring about his surroundings this medicine awful representation of the company if he keeps up his act, Im gonna let everybody know in town not to shop at this particular groceryGrocery Outlet Inc. ( Corporate Office )
Date: 07/09/2024
Hello, my name is *****************************, I am the District Manager of the ************ store. I received an email today from you with an issue regarding one of our cashiers. I would like you to know that I will be actively looking into this matter. I will be in the store this week and will follow up with the employees and investigate the issue with customer service. Please accept my apologies for how you were treated. Please be assured we will take measures to work on our customer service throughout the store. This should never have happened as we pride ourselves on exceptional customer service that we provide to our customers.Thank you.Review fromJosephine M
Date: 06/28/2024
1 starBad experiences not once but twice, first this young ***** guy was the cashier very rude and wants me to put the groceries in the bag, mind you I am 70 years old, so I told him NO THAT IS YOUR JOB, then I said I need one case of bottled water and it was not too from him, but he didnt get it so I forced myself to do it.and I paid I paid almost $200 but these people they way they treated their customers seems like we got it for free Second, this ***** lady, when she do the bagging she put the eggs sideways then put the milk on top, then I said can you please put the eggs flat and dont put the milk on top then she gave me the bag and said how do you like it and I said I just told to put it in a flat position then she grabbed the bag took out everything inside the bag and said next time you do the bagging, I was shocked THESE PEOPLE DOESNT HAVE ANY TRAINING? They have no customer service skills. By the way I am *****a as well nothing to do with the race its the attitude. The store that I went to is in ****************** and these things happened recently. But will never go back and I told all my friends and families.Review fromDavid M
Date: 03/07/2024
3 starsI buy wine regularly from the local G.O. But I am offended by the "Elsewhere" prices! They border on fraud. And then they are reflected in the "what you saved" total on your receipt. Puhleez...Don't get me wrong. Total Wine has their own scams going (one guy rating the wines way too high). And I will still look for bargains at G.O. But I urge Grocery Outlet to stop insulting our intelligence.Review fromRose R
Date: 02/19/2024
1 starGrocery outlet is an really good store to work for until the new owner at grocery outlet in ********* started getting rid of employees that were not druggers the ***** sell out of his store his employee gab sad ***** could not get an real due to his bad past of drugs and drinking ********************* to employees and if there not into drugs than the employee does not keep there jobs he lets his employees smoke week right in cars come back to work not knowing where they r than the good employees that dont do the drugs he fired one of his employees ******* is the worst drugger he allows her to have her joints on cashier and allows her to be rude to customers as I told him an customer told me she ringed up her boyfriend they came to her line and she walked away so he fired me for that because I dont buy drugs from him the store full of bugs all fruits vegetables stored in dirty room please do something not an place were kids should beReview fromFerdie O
Date: 01/15/2024
1 starFerdie O
Date: 01/15/2024
I'm a regular customer at the *********** store (I shop about once a week). In the beginning, everything was nice, the store was neat and employees were nice and professional. Lately, the aisles are little messy and employees are not very friendly. My last 4 visits were disappointing to say the least. I was in line at the register where the customer in front of me was given a paper bag by the cashier and didn't charge the customer for the bag. When it's my turn, the cashier asked me if I wanted a bag and I said yes and I told her I want the plastic and she said it's 15 cents and I said fine. However, she gave me the thin/flimsy bag that are given free by other grocery stores. I checked my receipt and she did charged me 15 cents for the bag. The next week, I went there again and the same thing happened again. The cashier charged me 15 cents for a thin/flimsy bag. She gave the next two customers the thick/reusable bag. The following week, again the same thing happened. The customers in front of me were given the thick/reusable bag but I was given a thin/flimsy bag. This time I asked the cashier why she gave me a thin bag and she said they ran out of the thick ones. I let it pass again. The next week, I went there again and again the cashier gave me a thin/flimsy bag when the customers before me got those thick/reusable bags. Again I asked the cashier if they have the better, thicker/reusable bag and she said no. I went outside the store but this time I waited outside for the next customers to see what bag they will get and sure enough, they got the better, thicker/reusable bags. I even asked the customer if he heard me asking for the thicker bag and he said yes and he also wondered why the cashier said they didn't have the thicker/reusable bag. I didn't want to make a scene and have a verbal fight with the cashier so I just let it go and decided to leave a review/comment here instead. I will also be leaving the same comment in YELP.Grocery Outlet Inc. ( Corporate Office )
Date: 01/16/2024
1/16/2024 Well hello everyone , Im ****** embarrassed with this situation, we sincerely apologize. We didnt know that one of our employees was charging for the bags, that should have been a courtesy from us due to not having any reusable bags. That being said we invite you to come to our store and we appreciate you shopping with ** and deserve an apology from ** in person, we are at fault for this inconvenience.Sincerely ******* and **************************** Grocery OutletReview fromJane L
Date: 01/04/2024
1 starJane L
Date: 01/04/2024
I have bought a grocery outlet for ever. Ive never brought anything back today. I brought back a phone holder from my iPhone. Never mind you I dont keep your receipts cause Ive never brought anything back!Today they told me no receipt no money back no nothing in the store.So goodbye grocery outlet ridiculous policy they know its theirs!Beware they dont know their own s***Grocery Outlet Inc. ( Corporate Office )
Date: 01/05/2024
Hello,Please provide the Grocery Outlet store where you shopped so we can forward your comments to the independent owners, where they will have a chance to respond.Thank you.Grocery Outlet, ****Review fromChris T
Date: 01/03/2024
1 starChris T
Date: 01/03/2024
My complaint is with Grocery Outlet location in ***** ******* (Dale County.) The caucasian cashier employee's are so racist toward African Americans. Every time when an African American cashier was hired, the white casier women run them away! I limit going to Grocery Outlet in ***** ******* to grocery shop, because the Caucasian white women cashier's are so racist until they stink! Another thing, other Grocery Outlet locations doesn't charge a surcharge on some food items, but ***** ******* Grocery Outlet location is a ripoff!Grocery Outlet Inc. ( Corporate Office )
Date: 01/04/2024
Hello,Please note we are Grocery Outlet ********************* with stores in CA, OR, WA, ID, **, PA, MD and **. We are not affiliated with any Grocery Outlet stores in the *******, Dale County area.Thank you.Grocery Outlet ****Review fromIlleen S
Date: 11/10/2023
1 starVery rude associate, including manager at the one I was at in ******** off of ******************. He was very unpleasant to me and my kids and he waited until I was outside to accuse my *********** of stealing products from the store and he raised his voice at me in front of my kids And he was a manager
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