Business ProfileforNational Tax Advisory Services

Services were paid to this company on 9/9/2021 to help relieve tax debt from 2020. Initially $3456 was collected. They helped me get a loan to make this initial payment. From September 2021 - February 2022 I was making status calls re: my case and was being told that the *** is slow, etc. February 2022, I make my status call and am on hold for a while, passed around from department to department and finally end up in their "legal" ***** where I spoke with someone who tells me that they need to file a Penalty Abatement form which they can do for me but I need to give them authority to do so and that comes along with a $1500 cost. I was assured that they would reduce by debt by at least half, but the goal is for me to walk away with no liability. Since then, I have spoken to numerous reps, all telling me that they've basically done their part and wait a few weeks and callback for a resolution. The last person that I spoke with on October 12, 2023 mentioned something about identity theft on my social, which I am not aware of, and requested the last 2 years of taxes, to get this resolved. I sent that information over on 10/22/23 and have not received a response or any follow up. After a phone call to the office today, 1/25/24, she relayed a message to me through the receptionist, stating that she received my files and it is in review with the legal team...again. Reps that I have spoken with are: ********************* who filed the Penalty Abatement in 2022; **** on 2/10/22 who told me that they are awaiting a payoff letter in a couple of days; ***** on 12/15/22 who's call was disconnected. 12/15/22 I spoke with ********************* in resolution **** who tells me that they sent a form to the *** to remove the penalty and interest and that I should call back in 4-6 weeks. Called ********************* back at ************ on 2/18/22 with no answer. Called again 2/22/22 - No answer.************************* on 6/16/23 and most recently, ********************************* mentioned above