Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/20/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contracted and paid this business ******** to settle my IRS tax problems. They were suppose to act on this topic in May of 2024. They will not return my calls or answer emails and have done nothing with the ***.

  Business Response

  Date: 03/24/2025

  Please be advised that we have received the complaint submitted by ********, and we regret that she has experienced difficulties in reaching us. We have proactively contacted her directly to address her concerns and work toward a resolution. We look forward to discussing the matter with ******** and ensuring it is resolved promptly. Thank you for your attention to this matter
  

• Initial Complaint

  Date:02/13/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/17/22, I made an agreement with the National Tax Advisory to get my taxes squared away (I was behind a few years and then was incarcerated for a couple of years). My initial payment was on 11/17/22 for $1,500 . I then made another payment of $3,500 on 12/6/22. I received a receipt for both payments. I completed their forms and returned. I have spoken to them numerous times over the past couple years. I was told they had settled with the *** and paid another $4,305. I was told they would be doing my returns (federal and state) for the next 5 years as part of the agreement with the *** . . . that was why I had to send more money. I have called numerous times in the last few years, one time they requested my 2023 tax info, which I supplied. Out of the dozens of calls I have made, I have spoken to different people who end up finding my info, tell me they need more info and put me on hold. I have requested hard copies of what they have done, anything to confirm our agreement and what the status actually is to no avail. I was just talking to one of their service **** today, again requesting support. I was told they had done my 2023 taxes but needed to finish up the 2022 taxes. I was placed on hold for about 25 minutes before the connection was cut. I have been very patient but am beyond frustrated with the lack of communication. I am trying to get my affairs in order and have provided everything they have requested, paid the fees. I feel like I am getting jerked around before having my head slammed against to wall. I have a case number, and a fax number I sent the paperwork to and the phone number. Any assistance you can provide would be greatly appreciated.

  Business Response

  Date: 02/18/2025

  We would like to inform you that we have contacted Mr. ********* directly. Please accept our sincere apologies for any frustration you have experienced. We fully understand the importance of managing your tax matters in a timely and transparent manner, and we are committed to resolving this matter as promptly as possible.
  We have already initiated a thorough review of your file to ensure that all necessary actions have been taken, including the resolution of your 2022 taxes, the settlement with the **** and your 2023 filing. We recognize that communication has been a concern, and we want to reassure you that your case is being treated as a top priority.
  Should you have any further questions or concerns, please do not hesitate to contact our *************************** directly at **************. We look forward to assisting you and ensuring this issue is resolved.
  

• Initial Complaint

  Date:01/06/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We hired this business to resolve a tax problem. They have given us several excuses but as of this date 12/14/2025 we are still getting bills from the ***. This business is notoriously bad to contact. They have asked us several times to provide signatures to tax papers. We have done so. This has been going on for 3 years with no resolution. We paid them approximately ****** to settle this. Every time we call we get another excuse or another paper they need. We just want this resolved as they said they would do.

  Business Response

  Date: 01/07/2025

  We acknowledge receipt of the complaint submitted ***** and have already reached out to her directly to address any concerns ***** may have. We understand that there have been recent communications regarding the tax returns we prepared and filed on her behalf. Please be assured that we are fully committed to assisting ***** and have been actively working on the case.
  We sincerely apologize if ***** feels that communication has been insufficient. Providing excellent customer service is a top priority for us, and we are dedicated to resolving this matter to her satisfaction. We look forward to working closely with ***** to ensure her concerns are addressed promptly.
  Thank you for bringing this matter to our attention.
  

• Initial Complaint

  Date:11/26/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I secured a loan from ************************* Services to pay $5881 for Tax Advisory Services on August 19, 2024. After numerous communication with this company attempting to cancel, I was assured they would work to settle my *** debt. On November 12, 2024 I received a letter from the *** that my account was in collections. I spoke with an agent who informed me this company had done NOTHING with my account since the original conversation in which I granted them power of attorney. I took care of getting my account out of collections and faxed the *** revoking their power of attorney. I've emailed the company requesting cancellation of their services and a refund request for repayment of the loan. I don't understand how this fraudulent company could still be getting away with this scam.

  Business Response

  Date: 12/02/2024

  Please be advised that we have already contacted ******* directly to address this matter, as we believe there may be a misunderstanding. ******* engaged our services in August 2024, at which time the Power of Attorney was filed, and initial communications were initiated accordingly. We were not made aware of any concerns until recently, when ******* filed a complaint with the Better Business Bureau.
  We would welcome the opportunity to speak with *******, clarify the *** process, and resolve any misunderstandings. Thank you for your attention to this matter. We look forward to working with ******* to bring this issue to a satisfactory resolution.
  

• Initial Complaint

  Date:10/24/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a customer of ********************** since May 2023 and paid $3000 to get the process started. I just signed a new agreement to pay them another $7886 on 5/7/24. I have since talked with the *** and discovered National Tax has not contacted the *** on my behalf since I started working with them more than a year ago. I would like to cancel both of my contracts. If I can't cancel, please provide documentation to show the work you have done on my behalf and provide a copy of the promised services for both contracts since it was not provided to be me at of service.

  Business Response

  Date: 10/25/2024

  We wish to inform you that we have made several attempts to contact ***** regarding his case and related concerns, but unfortunately, we have not received a response.
  We kindly request that ***** return our call or email at his earliest convenience, as we would like to discuss his concerns and work towards a resolution.
  Thank you for your attention to this matter. We look forward to hearing from ***** soon and to a swift resolution.- Honest Tax  Phone: (800) ********

• Initial Complaint

  Date:09/25/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Nov 23 I started pay National Tax Advisors to do my taxes and stop the *** from collections. On the 1st attempt they made a 70k error. My accountant made the corrections. That was March 24 whan I signed the corrected copy and they still have not been filed. neither have years 21 or 22.

  Business Response

  Date: 09/27/2024

  We regret to learn of ******** concerns and note that we were not informed prior to receiving this complaint. We have been in direct communication with him and are committed to addressing his issues promptly. We look forward to resolving this matter swiftly. Best Regards

  Customer Answer

  Date: 10/16/2024

   
  Complaint: 22340053
  
  I am rejecting this response because:
  National Tax Advisory had not been in contact with me for months before I notified them that my check was being garnished. They recently contacted me after I filed this complaint and told me that they would put in a request to cancel my account and refund my money but again I haven't heard anything back from them. They have not filled years 21 or 22 because they never sent me signature pages. This has been over 7 months. Just cancel my account and refund my money. 
  Sincerely,
  
  ****** *****

  Business Response

  Date: 10/18/2024

  As previously mentioned, we have been in direct communication with ***** and have initiated the cancellation process. We believe further correspondence on this matter is unnecessary, as we are actively working to resolve it for him. We will continue to follow up with ***** and look forward to a prompt resolution.

  Customer Answer

  Date: 10/22/2024

   
  Complaint: 22340053
  
  I am rejecting this response because: This was weeks ago and I'm still paying every month. I've been waiting months before I filed the 1st complaint. Now they want me to shut up and continue to wait. If you want no future communication refund my money and cancel this account 

  
  
  Sincerely,
  
  ****** *****

  Business Response

  Date: 10/28/2024

  We would like to formally confirm that we have requested the cancellation of the loan, as previously discussed. Please note that it may take some time for the loan company to provide written confirmation of this cancellation to the client. If ****** has not yet received this confirmation, he should expect to do so shortly. We want to reassure you that the loan has been successfully cancelled. Thank you for your attention to this matter. We look forward to resolving it promptly.

• Initial Complaint

  Date:08/12/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  National Tax Advisory Services has failed to fulfill their contractual obligations. They have not provided the assistance with my tax arrears that they promised. Despite multiple attempts to contact them by email at ***************************** and by phone at ************ and ************, I have received no response.I paid them approximately $3,500 upfront based on their verbal and written assurances that they would resolve my tax issues with the **** If they continue to ignore my communications, I plan to file a formal complaint with the ************************ (FTC) at FTC.gov and demand a full refund.

  Business Response

  Date: 08/22/2024

  Please be informed that we have received ****************** complaint and have already initiated direct communication with him. We have identified a misunderstanding and are actively addressing his case. We are committed to resolving ****************** case promptly, thank you.

• Initial Complaint

  Date:08/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello I am ***************** a newly past customer that I hired a tax company for a service which was not fulfilled at all. I am filling a complaint with the BBB on the names NTAS ( National Tax Advisory Services ) address *********************************************** or *************************************************. The company practice unscrupulous services also lies about what they will do for you as you being the customer. The company of NTAS ( ********************** ) are a scam fraudulent company .They claim all of their phone calls are recorded but only when it suits them ************* The initial phone conversation I had between NTAS and I was to take care plus help me with my back taxes to New York State taxation department plus the *************** I paid them for a service that started on 5/25/23 that they did not fulfill or satisfy. What little work that was done was unsatisfactory plus poor services.They said that there fee for the services was a total of $8,026.20 which an agreement was written up for that..Then I was told by NTAS ( National Tax Advisory Services ) to solidify the offering compermise that I would have to put down $40,000. which will be held for my back taxes also including to solidify the agreement. The experience with NTAS ( National Tax Advisory Services ) has been a scam , fraudulent, lies and deceptive practices. This company is about false advertisement and stealing peoples money !

  Business Response

  Date: 08/15/2024

  Hello,

  Please be advised we are in receipt of ************** complaint. We have been in direct contact with ************** and will be working with him directly to resolve this matter.

  Thank you for your time.

• Initial Complaint

  Date:08/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hired this company to handle my situation. Payed ***** dollars for them to start their services. I didn't bother them, I let them do their job. As time went by I received a few calls from them about my case. They wanted to do something else but I requested they work on the one they were hired for. Never received a call anytime after that, and to find out they never registered to be the power of attorney over my case. Letters that should be going to them are coming to me. The things they were suppose to stop never happened. Basically they just took my money, delayed the process an never reached out again. I've called and no one has any answers to my questions.

  Business Response

  Date: 08/15/2024

  We have received ********* complaint and have reviewed the case accordingly. Upon examination, we found no records of communication from ********, although we have made multiple attempts to contact him regarding his case. An email was sent outlining the necessary actions, specifically addressing the non-compliance issue concerning his 2021 tax return with the **** We requested that ******** provide us with a copy of the return and any related *** notices.As of now, we have not received the requested documents.

  Please be advised that we are unable to prevent the *** from issuing notices as this is a standard part of the process. We are eager to resolve this matter and address any concerns ******** may have.

  We kindly request that he return our call at ************** at his earliest convenience.Thank you for your attention to this matter. We look forward to resolving this issue with ********.

  
  

• Initial Complaint

  Date:07/23/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  National Tax Advisory was contacted in March 2024, for help with ***. I was told they would help me resolve my issue, that they would handle everything for me and that they would try to get us to pay the least amount of money to maybe nothing. At the beginning they would call everyday getting as much information they could for the the help I need. They said that they needed to get my transcripts from the *** to go forward with the case. 1 month passed by and didn't hear from them. I called about 1 month and a half from when we started the process and was told they didn't have the paper work. But I found out that *** send the transcripts and only takes about 15 days to receive. I called back in late May 2024 or early June 2024,, and was upset because by this time we had not received any call, text, or email from them. I let them know that very upset the issue of no communication and was told that why would they call me if the case was going very slow and there was nothing new happening in the case. I still told them that the right thing would be to let me know at least not to worry that they were still working on the case but no nothing. They have been charging me every month $171 since April 2024. But have not received any calls from them at all. These people are not professional. I keep calling and they don't answer the phone. Irs keeps sending letters.

  Business Response

  Date: 08/02/2024

  We have received ************************ complaint and have thoroughly reviewed his case. We have been in contact with *********************** and have attempted to reach ********************** directly to address his concerns.

  It appears there may be a misunderstanding regarding the resolution process. We would appreciate the opportunity to speak with ********************** directly to clarify this process. Please have him return our call at *****************************.

  Should ********************** remain unsatisfied after this clarification, we will proceed with canceling his case upon his request.Ensuring our clients satisfaction is our top priority, and we are committed to resolving this matter to ************************ satisfaction.

  Thank you for your attention to this matter.

  Customer Service