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Business Profile

Sporting Goods Retail

Big Country Sporting Goods

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Sporting Goods Retail.

Complaints

Customer Complaints Summary

  • 25 total complaints in the last 3 years.
  • 6 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/24/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    March ******* $ ***** Charged on my credit card. did not receive any products, email or tracking info

    Business Response

    Date: 03/24/2025

    Hello,

    This item takes 5-7 business days to ship out as specified in the product description and has been shipped out.  Your emails are all going to email address used on the order.  *****************************.  

    Thank you.

  • Initial Complaint

    Date:03/14/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I never received my order and want my refund.Transaction:POS Withdrawal (FIS) BT *BIG COU 629 ****** ** #*** x0600 CA(0951)Date:01/28/2025 Amount:-$70.78 Transaction Details Close Type POS Withdrawal Description POS Withdrawal (FIS) BT *BIG COU 629 ****** ** #*** x0600 CA(0951)Transaction Date 01/28/2025 Posted Date 01/28/2025 Card #x0951 Transaction Inquiry

    Business Response

    Date: 03/15/2025

    Hello,


    Customer asked on 3-14-25 at ****** to cancel their order.  Order was cancelled at 7:56pm and customer was notified.

    Thank you.

  • Initial Complaint

    Date:11/25/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered an item online on 11/12/24 I received an email confirmation but not tracking as of yet. I have attempted to email the company several times with no response for an order status . I saw other people who had the same problem when I further researched the company. No phone number.

    Business Response

    Date: 11/25/2024

    Hello,

    Yes, we have responded to your email 3 hours after you sent it.  Looks like you sent this to the BBB 2 hours after you emailed.  Please respond letting us know how to proceed.  All emails are answered within hours. 

    Thank you.

  • Initial Complaint

    Date:10/25/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    No contact with information or tracking number or order number

    Business Response

    Date: 10/25/2024

    Hello,

    It appears that you are not receiving any of the emails sent to you from our system or us pertaining to your order.  You might need to check your spam or junk folders. Sorry this did not work out.  Your order has been cancelled and refunded. It sometimes takes a few days to show up on your online banking statement.

    Thank you.

  • Initial Complaint

    Date:06/26/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed order for two blades that appeared to be in stock on 5-29-2024. Was recently alerted to multiple scam practices where ****** accepts orders and charges for them immediately even when not in stock and unknown if and when order will ship. I e-mailed company and they didn't answer about items ever being in stock but that it would be at least several weeks before items shipped and even that was not guaranteed.I both want and need an immediate refund for this sleazy business practice that has me scrambling to find replacements and financing for what was to be an imminent gift. Thank you...

    Business Response

    Date: 06/26/2024

    Hello,

    You asked to cancel your order on 6-1-24 and was refunded on 6-2-24.  Please contact your bank and they can explain to you.  Please see receipt below.

     

    Transaction 8r10jxxf 
    Merchant Information
    Merchant
    Big Country Sporting Goods
    Transaction Information
    Type
    Credit
    Refund
    yes
    Amount
     $81.65 USD
    Transaction Date
    Jun 02 2024, 01:47 PM EDT
    Tax Amount
     $0.00 USD
    Purchase Order Number
    455352
    Order ID
    ******
    Approval Code
    00217R
    Status
    Settled
    Refunded Transaction
    g988pcjz
    Payment Information
    Payment Type
    Credit Card
    Transaction Origin
    E-Commerce
    Card Type
    Discover
    Cardholder Name
    ***********************************
    Credit Card Number
    ************9877
    Customer Information
    Name
    *********************************
    Email
    *******************
    Phone
    **********
    Billing Address
    *********************************
    V.O.S.
    *******************************
    **********, ** 47633
    ************************
    Shipping Address
    *********************************
    V.O.S.
    *******************************
    **********, ** 47633
    ************************

  • Initial Complaint

    Date:05/23/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    order#****** on my refund the card that I ordered this on was cancelled because my account was hacked. How can we make this possible. My cell number is **********. I would have to give you my new account number somehow . I can not get any help from anyone. My order is for December 2023. Thanks for any assistance you can provide me. ************************* ************

    Business Response

    Date: 05/23/2024

    Hello,

    All emails were responded to within an hour or two and this has already been cancelled and resolved with the customer.

    Thank you.

    Customer Answer

    Date: 05/23/2024


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    *************************

     

  • Initial Complaint

    Date:03/10/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered this item Nov/dec 23. Was told it was on back order. Decided to give it some time. I can no longer communicate with business and would like refund and order cancelled.

    Business Response

    Date: 03/10/2024

    Hello,

    This order has been cancelled already.

    Thank you.

  • Initial Complaint

    Date:01/11/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered from big country 2 months ago. They haven't filled my order or returned my money. I have emailed them twice with no reply.

    Business Response

    Date: 01/11/2024

    Hello,

    Please read the email we sent you 1.5 hours after you asked to cancel your order.  We replied to you and cancelled your order.  

    Thank you.

  • Initial Complaint

    Date:01/05/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered T-shirt online. My account was charged, I was told the shirt was on back order. T-shirt never received

    Business Response

    Date: 01/08/2024

    Hello,

    Sorry this did not work out.  Your order has been cancelled.

    Thank you for your patience.

  • Initial Complaint

    Date:11/17/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    4/4/23 - purchased item for amount ***** - shipping included April - july: Email correspondence several times with the answer that it was still on back order. I said I would wait. Sent a new email 11/16/23 asking if this part was instock and was told yes.Responded today, 11/17/23 with my order number and attached email reciept, and asked if they would fulfill my order now that it is in stock.Was emailed back immediately stating the order was canceled and should get refund within a few days. The order was canceled AFTER I responded with my order information. I did not ask to cancel the order at any point in our correspondence.

    Business Response

    Date: 11/18/2023

    Hello,

    I apologize for the confusion.  We did send you a follow up email explaining that we no longer were able to get the part you ordered from that distributor and that order was cancelled.  We did offer to get you the item from a different distributor at our cost if you would like.  Please email us back if you have any further questions.

    Thank you.

    Customer Answer

    Date: 11/18/2023

    I dont feel obliged to eat the cost of the items inflated price when I was not notified that there was a problem with that distributor, until after the order was canceled. There was a 7 month gap between purchase and cancelation, and no point during that time did they identify any problems other than it was on backorder. I also made every initial conversation via email to determine whether the item was back in stock.   Business transactions requires communication  and best efforts.  I would appreciate the business honoring the original agreement of sales price,  as any reputable business would not put the burden of additional cost on their customer.

    Business Response

    Date: 11/19/2023

    Hello,

    I apologize that we can no longer get that older part from our old distributor. 

    Thank you.

Big Country Sporting Goods is NOT a BBB Accredited Business.

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