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Business Profile

Sporting Goods Retail

Big Country Sporting Goods

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Sporting Goods Retail.

Complaints

Customer Complaints Summary

  • 25 total complaints in the last 3 years.
  • 6 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/05/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My husband purchased this item from Big Country Sport Goods online. They charged him $43.76 for a arrow kwiver which he never received however the amount was debited on September 19, 2023. I tried to call the company at ************** which is the only number I could find for them by googling online. It went straight to voicemail with no company name on the recording. I have attached a copy of the supposed receipt from the purchase that they sent my husband to his email address *****************,com and a copy of my online bank account showing debited amount.

    Business Response

    Date: 10/05/2023

    Hello,

    Sorry this did not work out.  We emailed your husband at ********************** letting him know that your quiver was on backorder, as stated on the website as well.  Your order has been cancelled and refunded. It sometimes takes a few days to show up on your online banking statement.  That is not our phone number.  All you needed to do was respond to any of the emails we sent.

    Thank you.

  • Initial Complaint

    Date:07/25/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    on 7/3/23 i ordered a fmk 9mm magazine, i was emailed next day they were out of stock, for about 2 weeks, i still havent received them magazine and am not able to get a hold of them.

    Business Response

    Date: 07/26/2023

    Order has been cancelled and refunded.

     

    Thank you,

     

    ****

  • Initial Complaint

    Date:06/08/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 4/4/23 I ordered a magazine clip for a rifle. Paid $35.74 plus $6.95 shipping for total of $42.31.I have email form them confirming receipt of the order and then another saying on back order. Same date at order..on 4/4/23. I have emailed them twice to cancel my order and to no avail. No more communications from them. With no phone contact make this really hard. Last email said if no response I would contact the BBB for a resolution.Hope you can get my money back

    Business Response

    Date: 06/16/2023

    Hello,

    I apologize, but there are no such emails from you.  Nor are there any messages in our order message system.  I have cancelled your order.

    Thank you.

    Customer Answer

    Date: 06/17/2023


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    ***********************

     

  • Initial Complaint

    Date:03/11/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 03-08-23 Ii placed two orders with the business for fishing equipment. Orders, $17.15 and $26.50, totaled $43.65. I was notified the lures were on back order and not available. My credit Card, Mastercard, was then billed for the order. I did not receive the merchandise. I have made many attempts to contact the business, Big Country Sports, at the supplied number ************** for clarification, although the store advertises "open 24 Hours", I have only reached an answering machine. The messages left for return calls have been ignored.

    Business Response

    Date: 03/12/2023

    Hello,

    That number is not affiliated with us.  We do not have a customer service phone number and we are not open 24 hours a day.  All correspondence is over email and all emails are always returned in 24 hours or less.  Please respond to the emails that you received if you have any questions or would like the orders cancelled.  ********************************

     Thank you.

  • Initial Complaint

    Date:02/17/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered some spin fish plugs , called were on back order! Was moving and gave new address. Called no answer. Ordered on Aug. 2,2022 . Was for ***** and have had my money since, thank you

    Business Response

    Date: 02/18/2023

    Hello,

     

    We emailed back and forth with you a few times.  That is the fastest way for us to make any cancellations.  We do not have any customer service phone number.  Your order has now been cancelled.

     

    Thank you.

  • Initial Complaint

    Date:01/24/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ******************** This is the tracking number for the item that was charged and never delivered. It was the motor for a feeder made by American hunter, I assumed it was back ordered and they would deliver when it came in. No product, no correspondence.

    Business Response

    Date: 01/24/2023

    Hello,

     

    That number you supplied is actually your phone number twice.  We do not have an order for you for any kind of feeder kit.  I do see you have an order for a ramrod for a gun.  I have cancelled that order.  There seems to be some confusion.

     

    Thank you.

  • Initial Complaint

    Date:11/10/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order #****** for total of $25.80.2 packs of **0 piece Remington #** primer caps for black powder.FYI a complaint I just read from a few days ago about the same product and the business replied with a bunch of lies saying that they don't carry primer caps. I also saw options for Venmo and Paypal.I was charged immediately and decided to check my order status only to see "waiting for fulfillment" meaning that it was not in stock which is the opposite of what website said when I ordered. I noticed no contact info except ********** address that was not a link at bottom of the page so I copied the address and sent an email asking for a cancellation of order and full refund. I researched a phone number but it is not active. This is a scam company and is lying to the BBB in response to complaints filed .

    Business Response

    Date: 11/10/2022

    This order was cancelled 1 hour after you emailed us. All correspondence is done via email.  We do not have a listed phone number for this website.

     

    Thank you

     

    Transaction fn1yqmtj 
    Merchant Information
    Merchant
    Big Country Sporting Goods
    Transaction Information
    Type
    Credit
    Refund
    yes
    Amount
     $25.80 USD
    Transaction Date
    Nov 10 2022, 04:48 PM EST
    Tax Amount
     $0.00 USD
    Purchase Order Number
    432778
    Order ID
    ******
    Approval Code
    005297
    Status
    Settling
    Refunded Transaction


    Payment Information
    Payment Type
    Credit Card
    Transaction Origin
    E-Commerce
    Card Type
    Visa
    Cardholder Name
    *************************
    Credit Card Number
    ************1189
    Customer Information
    Name
    ***********************
    Email
    *******************
    Phone
    **********
    Billing Address
    ***********************
    109 **********
    *******, ** 32666
    ************************
    Shipping Address
    ***********************
    109 **********
    *******, ** 32666
    ************************

  • Initial Complaint

    Date:11/05/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On May 26, 2022 I placed an order for 3 pistol magazines at a cost of $19.67 each. With tax and shipping my order totaled $66.29. . I got a single email from the company saying the items were backordered for a few weeks. Five months later, I have still not received my order and have received no further information from the company, even though I was charged the full amount immediately after placing the order. I would now just like the order cancelled and my credit card refunded $66.29.

    Business Response

    Date: 11/06/2022

    Hello,

     

    All emails are being sent to **********************.  We have not had any correspondence back from you.  Sorry this didn't work out.  Your order has been cancelled and refunded. It sometimes takes a few days to show up on your online banking statement.

     

    Thank you.

  • Initial Complaint

    Date:10/28/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I figured this on line store was a scam.when you ship primers(for reloading ammo) you are suppose to send it hazmat,its the federal law.I put some primers in the cart and went to check out and they were just going to send it usps.(no hazmat) hazmat is required by law for shipping.CROOKS.also if they only let you pay with Venmo,PayPal,or something else other than your banks debit card its a scam. these crooks know how rare it is to be able to even find primers online that theyre acting like theyre selling them and stealing peoples money.these crooks will burn in eternal h***

    Business Response

    Date: 10/28/2022

    Hello,

     

    BBB, please read this.  There is no order by this name or email address that is in our system .  We do not sell primers, we do not accept Paypal or Venmo.  Only credit and debit cards.  Everything stated here is fictitious.  Please address this accordingly.

     

    Thank you.

  • Initial Complaint

    Date:10/04/2022

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order in March 1, 2022 for 2 rod and reel combos. I paid $289.93 total for this order. I was initially told that the order would be fulfilled in a few weeks. After a month I had to check in with the company about the status of my order. They said it would be a few more weeks. I waited a few more weeks and had to ask again. I never received any order updates in regards to this purchase. I gave them the benefit of the doubt with all of the supply chain issues but now I am seeing that this company is just a scam company that takes order and money for products they do not have and will not have. I hate it had to come to this, but I need my money returned to me in full withing 7 days of this complaint being posted. I have been very patient with this company, but I will not wait 7 months for a refund. Make this right Big Country Sporting Goods. It is the least you could do.

    Business Response

    Date: 10/04/2022

    Hello,

     

    I'm sorry that this combo is still not available from the manufacturer.  Your order was cancelled 4 hours after you asked to cancel the order.

     

    Thank you.

     

Big Country Sporting Goods is NOT a BBB Accredited Business.

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