ComplaintsforCredit Cube

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Initial Complaint
06/26/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Someone else applied for a loan in my name. When I asked Credit Cube to delete the application they refused unless I gave them my social security number.I dont want to give out information when Ive already been compromised. They refused to transfer me to a supervisor or help in any way.
Business response
07/05/2024
We are sorry to hear about the client's experience and appreciate them bringing this to our attention. We take such concerns seriously and would like to address and resolve this issue promptly.
According to our system records, the client's application was denied on 07/01/2024 which satisfies client's request partially.
Unfortunately, as companys policy were unable to erase customer data completely, their personal accounts are suspended until later use, if any.
Meanwhile, their personal data is being protected by our Privacy Policies, which they can read about on our website www.creditcube.com
Additionally, we have applied all the necessary actions to prevent from applying for any further application with Credit Cube under client's credentials and unsubscribed then from any form of future communications.
Should the client have more questions or concerns regarding that matter, we kindly ask them to contact us directly at our toll-free number, ************ and our representatives will gladly assist the client.
Initial Complaint
05/28/2024
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
On 11/20/23 I took a loan for $300.00. I made 3 payments of $95.81. Then on 1/18/24 Intook an additional loan for $200.00. I made 3 payments of $123.13 for a total of $656.82 which is more than the original $500.00 loan. This company keeps harassing me by text, email and phone calls that my loan interest is still accruing even though I've contacted them letting them know I can't afford the payments. My now loan balance is $834.14 and that's after the $656.82 I've paid for a $500.00 loan. They want me to make one payment of $441.79 to pay the loan off in full or 18 payments at $92.35 for a total of $1.662.30 or 27 payments at $61.56 for a total of $1,662.12. This is outrageous. All for a $500 loan that has technically already been paid back in full, plus some. I will contact a lawyer if I need to.
Business response
06/03/2024
We have reviewed the case and carefully investigated the issue brought up.
The client has recently taken a loan of $503.35 with 3 payments made towards it out of 16 in total.
The terms and rates of this loan have been properly disclosed, communicated, and agreed on verbally as well as in writing by the customer.
The client was informed, that this is an expensive form of borrowing.
At the time of the complaint being filed, the client requested to disable automated debits on their account, to which we have immediately complied to.
Despite this, there were no attempts or correspondences at settling or consolidating the amount owed from the client's side, whereas our attempts to reach them were unsuccessful or ignored.
We've also checked our phone/email records and found no signs of harassment as the customer was contacted only during permitted time and contact methods with all the due diligence of the matter.
According to our system, our manager provided a discounted settlement offer to the client with no response from them.
Should the client wish to reach a settlement, they may do so via our toll-free number ************.
Customer response
06/03/2024
Complaint: 21768619

I am rejecting this response because: I originally took out this loan on 11/20/2023 in the amount of $300.00. I made 3 payments of $95.81. Then on 1/18/2024 I applied for additional funds of $200.00 increasing my payment to $123.13 making 3 payments in that amount. So when you add 3 payments of $95.81 and 3 payments of $123.13 you get the total of $656.82 which exceeds the original principal balance. I have also attempted many times on the online portal to settle my balance but the settlement amount is not anything I could afford. The two payment plans offered are to pay off the full balance. Not interested in accepting an offer for the full amount.

Sincerely,

*******************************
Business response
06/04/2024
As we can see from the system, the client has received a settlement offer to close their loan with an optional choice: To pay off the loan in full with a one-time payment of $133.97 or three bi-weekly payments of $44.70 each.
Since the affordable settlement offer was provided to the client, we consider the rejection as baseless.
Should the client wish to accept the offer, they need to contact us at ************ at their earliest convenience.
Our working hours are Monday - Friday between 8:00 AM - 6:00 PM EST.
Customer response
06/04/2024

Complaint: 21768619

I am rejecting this response because: there is no settlement offer. I have attached the three offers on my online portal under my account and the one included in your message is not listed. Your message/response is "baseless"

Sincerely,

*******************************
Business response
06/07/2024
As we can see from the system, our in-house Collections Team prepared and sent a settlement offer via e-mail at clients e-mail address ************************* on 06/03/2024.
The most common reason for a breakdown in communication might be not delivering e-mails to the recipient due to getting into a spam box, hence we would highly recommend to the client to check the spam mailbox.
We have relayed the clients concerns regarding that matter to our in-house Collections Team one more time. Upon clients rejection response, we prepared the settlement offer and resent it once again to the e-mail address stated above.
Should the client wish to settle their loan they need to accept the settlement offer by replying to the e-mail.
If the client experiencing difficulties with receiving or accepting the settlement offer, they may contact us at ************************************** or our toll-free number ************ and our agents will gladly assist them.
Our working hours are Monday - Friday between 8:00 AM - 6:00 PM EST.
Initial Complaint
05/03/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
On November 7th I entered a payment plan of $40.00 weekly. I believe it was 24 weekly payments every Friday. I have 5 payments remaining I called to have my payment moved to the end of the loan term. I have expenses that have increased and Im on a fixed income barely making it. I have been a credit cube customer since ************************************************* track with my payments. I would like to consider the payments I have made on this plan closed and settled. A payment was taken out $40.00 I sent a complaint on 4/28/2024 I received a email from the Better Business Bureau on 4/29/2024 letting me know that my complaint has been sent to the business. I have not received a response and I would like to have this loan settled and closed and I would like to have the payments I have made towards this loan settled and closed. I am on a fixed income and Im barely getting by.
Business response
05/06/2024
Credit Cube considers the client's complaint as baseless, since the response for a complaint #******** filled on 04/28/2024 have been provided by the Company on 05/0/2024.
We are attaching to this letter the original document of Credit Cube's response to the complaint #********.
Initial Complaint
04/28/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
On November 7th I entered a payment plan of $40.00 weekly. I believe it was 24 weekly payments every Friday. I have 5 payments remaining I called to have my payment moved to the end of the loan term. I have expenses that have increased and Im on a fixed income barely making it. I have been a credit cube customer since ************************************************* track with my payments. I would like to consider the payments I have made on this plan closed and settled.
Business response
05/03/2024
According to the attached customer's original loan agreement, which the client signed and verbally agreed to, they accepted that their payment schedule will consist of 32 weekly payments of $76.91.
At the time of the complaint filed, the client has made 14 payments of $76.91, 13 payments of $40.00 and 1 payment of $65.00.
As per clients requests, the payment plan adjustments and maximum discount were already provided.
Considering the already provided maximum benefits with a reduced payment plan and numerously postponed payments, we are unable to reconsider customers payment plan.
Once the client makes 4 remaining payments of $40.00, their loan with us will be closed as per the clients desired settlement.
Should the client have more questions or concerns regarding their loan account, we would highly recommend contacting us directly at ************ in order to comply with their requests promptly.
Customer response
05/03/2024

Complaint: 21638007

I am rejecting this response because: This does not resolve my problem and the company is not willing to settle for what I have paid in total

Sincerely,

***************************
Business response
05/06/2024
Upon reviewing the client's loan account, we found that a resolution was applied prior to their account already, as stated in the previous response.
Regrettably, we are unable to offer additional discounts or adjustments to the client's loan account anymore.
We remain committed to providing exceptional service and support to all our clients. Should they have any further questions or require assistance, we encourage them to contact us directly at ************* or via our e-mail ************************************
Initial Complaint
04/17/2024
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
In 2018, I took out a $300 loan from this company, and now they're claiming I owe them $5,817.43. This amount is unreasonable for the loan I received. I would like the loan to be canceled and to cut all ties with this company. They are being dishonest. There is ABSOLUTELY no way $300 should add up to $5,817.43.
Business response
04/18/2024
We have reviewed the client's complaint and concluded the following.
The terms and rates of this loan have been properly disclosed, communicated, and agreed on verbally as well as in writing by the client.
The client was informed and accepted that this is expensive form of borrowing, which is also stated in the attached loan agreement signed electronically by the client.
At the time the complaint is filed, the client has an active loan with CreditCube with an outstanding balance of $5,820.52 and 5 successful payments out of 14 in total, as per their loan agreement - to be paid until 10/25/2019.
Important to note that as of today 4/18/2024 the clients account is in a past due of 1749 days, which led to accumulation of late fees of $5,407.07.
Our collections representatives tried to contact the client numerous times with a discounted settlement offers to resolve their loan account. The client had never responded to settlement offers nor contacted us to discuss other options.
Considering the facts mentioned above, were unable to satisfy the clients demand to cancel the loan.
However, we are diligent to resolve the case promptly with an offer of one-time payment of $173.31 until 04/30/2024.
Should the client decide to accept the settlement offer, they may do so by replying to the e-mail with an offer stated above or via giving us a call at our toll-free number ************.
Our office hours are Monday through Friday 7:00 AM - 6:00 PM EST.
Initial Complaint
03/24/2024
Complaint Type:
Billing Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
The loan was 2000 dollars.I did get into financial issues during that year so interest had accrued which is understanding. Credit cube offered plans to settle the loan.I emailed them.July 20th ************************************************************************ this email,paying in 8 monthly installments of 382.73.By sending this email I agree to verify my payment information with the agent in case it's needed.I sent an email to collection department. I decided to call and a guy answer the phone.This guy said his name was **** but I can tell from the call it was either someone from *********** or *****.The guy said he did not get email and he kept going back and forth with me so then we came to an conclusion to pay ****** for 8 months.Oct 1st,2023 at 3:07pm I emailed them because I went on website it did not show the payments that I had made, it just showed interest accruing. I emailed them and advise them to send me the overview of payments I have made.I also sent my Id because I am a Georgia resident.I got an email Oct 2,2023. I paid 8/24/2023 ****** and 9/22/2023 ****** and that the next payment 10/24/2023.During those 8 months ****** was taken out of my bank account.It was only one month that the payment did not go through. That was November 2023.I called to make double payments in December 2023.I also change my bank account information with them.During the call with customer service woman which was recorded.I ask the lady,would my last payment be 3/22/2024.The customer service lady confirmed that the loan would be completed and I would not owe anything.I emailed the collection **** Dec 26 and I advise them I need an overview of payments I have made.They did not respond so I sent an email again Jan 2,2024 at with a screen shot of email I sent Dec 26.The overview in email showed I made 5 payments of ******.My last payment was ****** 3/22/2024.They sent me an email 3/24/24 saying my payment of $6,288.76 did not go through Without Authorization or confirmation
Business response
03/26/2024
As we can see from the system, the last payment as per agreed settlement was debited on 3/22/2024 via ACH transaction, which requires 3 business days for clearing.
Once the last payment is cleared, we will be able to consider the loan as paid in full and close the clients loan account. The remaining balance of $6,369.55 will be waved off once the last payment clears.
Important to note, that there were no debit attempts from Credit Cube without client's authorization, which can be checked by them in their bank account. The system e-mail, client received on 3/24/2024 contain the clients default remaining balance of $6,288.7 with no sight of unauthorized debiting.
As per client's desired settlement, all the contact methods were opted out.
Should the client have more questions or concerns regarding that matter, they may contact us at ********************************** or ************.
Customer response
03/26/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

**************************
Initial Complaint
01/24/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am on a payment plan with credit cube the payments are weekly on Fridays $40 the last payment I made was on 12th of january I reached out on 17 January about moving my payment from the 19th through the 26th this past weekend. I had to cover an expense which required me to replace my air-conditioning unit. I reached out today January 24 to move the payment on the 26th to the 2nd of Feburary. The agent I spoke to. I explained the situation and he told me that there is a fee to move the payment a $25 fee. This is something new to me because I have previously moved my payments and I have never been charged a fee and this is how a company takes advantage of people that are struggling in my opinion. I dont think that is fair that I should be charged a fee just to move a payment is this something for all customers or is it just me being singled out? And I keep getting charged interest daily this is predatory lending making it hard to pay back even when I get back on track
Business response
02/01/2024
We have reviewed the case and carefully investigated the issue brought up.
The fee of $25 was accumulated due to multiple postponed payments.
Starting the loan approval till the time the complaint was filed, the client requested to move their payments 8 times, which we complied with accordingly.
We kindly wish to emphasize, that our representatives are devoted to assisting our clients on their financial hardship, therefore, the client was placed on a reduced payment plan with a minimum payment amount as they requested on 11/13/2023.
Considering the already provided benefits with a reduced payment plan and numerously postponed payments we are able to claim, that clients account is being treated equally fair as other clients accounts.
Should the client have more questions or concerns regarding that matter, we encourage them to contact us directly for timely compliance with their requests.
Initial Complaint
12/01/2023
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
My account is in collections, however I am unsure who currently holding the account. Has it gone to the collections department under this business or is now through a third-party? Im which case, who should I contact if it has gone to third-party collections? Contact through email is preferred.
Business response
12/05/2023
We have reviewed the case and carefully investigated the issue brought up.
As per the clients willingness to settle the loan on 07/20/2023, we have revoked the clients loan application from the third-party collection agency.
However, due to not meeting the mutually agreed settlement conditions by the client, the clients account was sent to a third-party collection agency again.
The agency can be reached by phone call at ********** or by e-mail at **************************************.
We kindly emphasize that the most common reason for a communication breakdown might be not delivering e-mails to the recipient due to getting into a spam box, hence we would highly recommend to the client to check the spam mailbox.
Initial Complaint
11/29/2023
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am asking for assistance with moving a payment and they absolutely refuse! Horrible customer service horrible account reps. **** talk down to you. Will not let you speak. FORWARDING TO A 3RD PARTY COLLECTION EVEN THOUGH I WILL HAVE WHAT WAS ASK FOR NOVEMBER PAID WITHIN 2 WEEKS
Business response
11/30/2023
According to our system, the client was approved for a loan with us on 02/02/2023 for $400 and the funds reached their bank account *** **** on the next business day 02/03/2023.
The terms, rates, and conditions of this loan have been properly disclosed, communicated, and agreed on verbally as well as in writing by the customer.
The client was aware, that their payment schedule will consist of 15 weekly payments of $67.18 that were supposed to be paid off by 05/26/2023, which can be seen in the clients loan agreement attached.
On 02/21/2023 the client requested to disable automated debits, to which we have immediately complied to.
At the time the complaint was filed, the client had made 2 payments of $35.00 on 04/07 and 08/11, 1 payment of $50 on 09/29, and 1 payment of $150 on 11/02/2023.
Under said conditions, the client's account kept accumulating interest and late fees, which we are unable to adjust until a settlement offer provided by our ********************** is reached.
Regrettably, were also unable to comply with a recent clients request due to multiple account adjustments and deferments provided already as per the previous clients requests.
However, should the client decide to make a payment of a minimum amount of $100.00 towards their loan until 12/01/2023 (including), their loan account will be held from transferring to 3rd party collections.
To set up the payment, were kindly asking them to give us a call at our toll-free number ************, or contact us at **********************************.
Our business hours are Monday to Friday from 7:00 AM - 6:00 PM EST.
Initial Complaint
11/29/2023
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unresolved issues with payment.
Business response
11/30/2023
According to our system, on 11/29/2023 the client requested to change their payment period from the 12th and 26th to every 15 hours and 30th of each month.
The payment schedule was adjusted as the client requested, which can be seen in the clients loan agreement attached.
Important to note, that payments that fall on holidays, weekends, and non-banking days were moved to the next business day automatically.
Should the client have any other questions or concerns regarding their loan account, they can direct them to our customer support e-mail address ********************************** or contact us at ************

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