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Resources for Businesses

My Home Location

Columbus, OH, USA

My BBB

BBB of Central Ohio
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Business Profile

Loans

Credit Cube

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Loans.

Complaints

Customer Complaints Summary

  • 66 total complaints in the last 3 years.
  • 22 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/17/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I took out a loan with CreditCube because I had an emergency expense that I needed money for. After taking out the loan and paying back what I owed they still continued to take money out of my bank account until I called my bank to stop payment. They have now been sending me weekly emails stating that I owe over $3200 and if I don't pay they will report it to my credit, etc. I do not think this is fair by any means as I have paid what I owe. What they are doing is harassment. This company is a fraud and is only out to take money from people who don't have it.

    Business Response

    Date: 04/23/2025

    Dear Better Bussiness Bureau,


    We have tried to reach the ******* ********** directly via email on 4/18/2025 and 4/22/2025 to resolve this matter, but unfortunately, we have not received a response.
    Please find our detailed response attached for your review.

    We have asked the client to contact us directly at ************, ************************************** or ********************************** to confirm or negotiate a resolution.
    Thank you for your attention to this matter.


    Best regards,

    Credit Cube

  • Initial Complaint

    Date:04/07/2025

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I took out an emergency loan for $500 on 1/21/2025...did not realize the interest rate astronomical ridiculous. I paid $595 and the company is saying I still owe 11 payments totaling $1309. I did not realize they had me down for 16 payments every two weeks. I have given 5 payments of $119..I though it was paid off or close to it when I phoned them they said I have 11 payments left of $119. each. This is unethical and completely loan sharking out of the worse.

    Business Response

    Date: 04/14/2025

    Dear Better Business Bureau,

    We are writing to let you know that we have been actively communicating with a ****** Mckenzie to fully address her concerns and resolve this matter to their satisfaction. 
    We believe that we are close to reaching a final resolution and hope that the customer will be notifying the ******************** that this matter has been properly addressed and resolved, and we thank her for the same. 
    We appreciate the BBB for helping facilitate a successful resolution. 

    Respectfully, 
    Credit Cube

    Customer Answer

    Date: 04/15/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** ********

  • Initial Complaint

    Date:04/03/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I've had a loan with Credit Cube and have been making all of my payments on time with no issue. I recently postponed a payment and removed the automatic electronic authorization so I could continue making the payments directly myself.The next day, my account was I collections and I had no choice but to create a new payment plan to even make a payment. Again, I have NEVER missed a payment and haven't had any other issues with Credit Cube. My account is still listed as in collections and I want this removed from my account.

    Business Response

    Date: 04/07/2025

    Dear Better Business Bureau,

    We are writing to let you know that we have been actively communicating with Taiasious Martin to fully address their concerns and resolve this matter to their satisfaction. 
    We believe that we are close to reaching a final resolution and hope that the customer will be notifying the ******************** that this matter has been properly addressed and resolved, and we thank her for the same. 


    We appreciate the BBB for helping facilitate a successful resolution. 

    Respectfully, 
    CreditCube

    Customer Answer

    Date: 04/07/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    Taiasious ******

  • Initial Complaint

    Date:03/27/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am filing a complaint against Credit Cube Collections and their predatory loan practices. I had taken out a loan for $750. I was paying on the loan, however I did fall on hard times and had to stop with my payment plan. Now they have added exhorbant APR and finance charges. They stated that I know owe $4522.78. They are trying to get me to settle for a one time payment of $1026.80. I feel this is ridiculous and do not have that kind of money. Is there something we can do to stop companies like Credit Cube from harrasing hard working individuals

    Business Response

    Date: 04/03/2025

    Dear Better Bussiness Bureau,


    We have tried to reach  ******* Blue directly via email to resolve this matter, but unfortunately, we have not received a response.
    Please find our detailed response attached for your review. We have asked the client to contact us directly at ************, ************************************** or ********************************** to confirm or negotiate a resolution.
    Thank you for your attention to this matter.


    Best regards,

    Credit Cube

  • Initial Complaint

    Date:03/21/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Well loan started at ***** now it's at ********* I've tried to pay off thru debt collection but not seen buy any company so they can't help pay. Or resolve .says it's in collection so not understanding why credit agencies cants see loan. They want a ridiculous down payment and to pay this much but loan started at 1500 dollars.this is a ridiculous company.

    Business Response

    Date: 03/27/2025

    Dear Better Bussiness Bureau, 


    We have tried to reach the ****** Gibeault directly via email to resolve this matter, but unfortunately, we have not received a response.

    Please find our detailed response attached for your review.


    We have asked the client to contact us directly at ************ or ************************************** to confirm or negotiate a resolution.
    Thank you for your attention to this matter.


    Best regards,

    Credit Cube

  • Initial Complaint

    Date:03/16/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Was on a payment plan and could no longer afford anymore payments. After payment plan was canceled they increased the amount owed.

    Business Response

    Date: 03/17/2025

    Dear Better Business Bureau,

    We are writing to let you know that we have been actively communicating with a customer to fully address her concerns and resolve this matter to their satisfaction. 
    We believe that we are close to reaching a final resolution and hope that the customer will be notifying the ******************** that this matter has been properly addressed and resolved, and we thank her for the same. 
    We appreciate the BBB for helping facilitate a successful resolution. 


    Respectfully, 
    CreditCube

  • Initial Complaint

    Date:01/29/2025

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I applied for and was approved for a $500 loan. I have paid Credit Cube a total of $571.93. I am in a tight financial bind and cannot pay anything additional. I would like for my loan to be considered paid in full and the account closed.

    Business Response

    Date: 01/31/2025

    Dear Better Business Bureau,

    We are writing to let you know that we have been actively communicating with a customer to fully address her concerns and resolve this matter to their satisfaction. 
    We believe that we are close to reaching a final resolution and hope that the customer will be notifying the ******************** that this matter has been properly addressed and resolved, and we thank them for the same. 
    We appreciate the BBB for helping facilitate a successful resolution. 


    Respectfully, 
    CreditCube

    Customer Answer

    Date: 02/01/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******** *****

  • Initial Complaint

    Date:01/28/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company is a scam and takes advantage of those in need of money. Not only do they have interest rates up in the *******s, they are not helpful and take forever to respond. They are a tribal lender, and I have done my research and know that they are frauds.

    Business Response

    Date: 01/30/2025

    Dear Better Business Bureau,

    We are writing to let you know that we have been actively communicating with a customer to fully address their concerns and resolve this matter to their satisfaction. 

    We believe that we are close to reaching a final resolution and hope that the customer will be notifying the ******************** that this matter has been properly addressed and resolved, and we thank her for the same. 

    We appreciate the BBB for helping facilitate a successful resolution. 

     

    Respectfully, 

    CreditCube

    Customer Answer

    Date: 01/30/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    **** ******

  • Initial Complaint

    Date:01/23/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am on a do not call registry, I am being solicited through numerous phone numbers so blocking just one and sending the stop to recieve further text messages had no success.

    Business Response

    Date: 01/28/2025

    Dear Better Business Bureau,

    Thank you for forwarding this matter to our attention.
    We sincerely apologize for any inconvenience caused by this situation.
    Upon reviewing the customer's concern, we can confirm that all contact methods associated with their information have been fully disabled in our system. This includes both phone calls and text messages.
    As per customer's desired resolution, no further communications will be made to ensure their preferences are respected.

    Sincerely,
    CreditCube

  • Initial Complaint

    Date:01/19/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Last year 2024 I took a loan for $1500.00 and then received an email regarding an application for another loan on top of the loan that I already had. First of all the interest rates are way too high because I feel like I am paying 4 times the amount that I borrowed. This is so unfair to consumers like myself and others out here, yes I shouldn't have borrowed the money but I did, I want to settle this loan. I see why there is a lawsuit due to high interest rate and paying more than borrowed. SO ****** never again will I take a loan out with this company.

    Business Response

    Date: 01/27/2025

    Dear Better Business Bureau,

    We are writing to let you know that we have been actively communicating with ******* ******** to fully address her concerns and resolve this matter to their satisfaction. We believe that we are close to reaching a final resolution and will certainly notify BBB when that occurs.  Thank you for helping us facilitate a successful resolution.

    Respectfully,
    CreditCube

    Customer Answer

    Date: 01/27/2025

    I responded to Credit Cube and they sent over a more reasonable settlement

    Business Response

    Date: 01/28/2025

    Dear Better Business Bureau,

    We are writing to inform you, that case has been resolved to customer's satisfaction.  

    Accordingly, we are expecting ******* ******** to notify the BBB that this matter has been properly addressed and resolved.

    We appreciate the BBB for helping facilitate a successful resolution.

     

    Respectfully, 

    CreditCube

    Customer Answer

    Date: 01/28/2025

    Regarding #******** you can close and settle my complaint with Credit Cube.

    Customer Answer

    Date: 03/13/2025

    I truly regret taking out a loan with this high interest company and after seeing that people have filed lawsuits on top of lawsuits with Credit Cube. I feel ripped off by paying back more than I have borrowed. I barely can't afford to pay my other bills. I desire a Settlement or some help this is very depressing.

    Business Response

    Date: 03/14/2025

    Dear Better Business Bureau,

    We are writing to inform you, that case has been resolved with a discounted payment plan in accordance with client's desired settlement on 1/28/2025.

    Accordingly, we are expecting ******* ******** to notify the BBB that this matter has been properly addressed and resolved.

    We appreciate the BBB for helping facilitate a successful resolution.



    Respectfully,

    CreditCube

    Customer Answer

    Date: 03/21/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******* ********

Credit Cube is NOT a BBB Accredited Business.

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