Complaints

This profile includes complaints for FPI Management's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

FPI Management has 17 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  FPI Management

  800 Iron Point Road Folsom, CA 95630-9004

• 

  Berwick Grove

  3240 Tradan Dr Columbus, OH 43232

• 

  FPI Management, Inc.

  3187 Red Hill Ave Suite 220 Costa Mesa, CA 92626-3499

• 

  Township Eastside

  5805 Jean Rd Lake Oswego, OR 97035-5384

• 

  FPI Management, Inc.

  3187 Red Hill Ave Suite 220 Costa Mesa, CA 92626-3499

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/04/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My daughter moved into The Palms located at ***************** **********, ** ***** 4 days ago.I am a guarantor on the lease. The apartment is infested with cockroaches. When asked for a different unit while the situation was addressed, the apartment manager refused.

  Business Response

  Date: 04/08/2025

  This email is in response to the complaint filed by Ms. ********** ******* regarding her experience at Unit 328. We want to assure you that we have taken Ms. ********* concerns seriously and have addressed all issues raised in her complaint.
  Please find attached supporting documentation, including email correspondence between Ms. ******** our ******************* Director (ACD) ******** and Leasing Manager ******* which details the communication and actions taken.
  Here is a summary of the steps we have taken to resolve the issues:
  Roaches: Upon receiving Ms. ********* report of cockroaches in her unit, we promptly scheduled professional pest control treatment for her unit during last week's service. We also provided Ms. ******* with the necessary preparation instructions prior to the treatment. (Refer to attached email communication.)
  Dirty Filter: While the unit's filter was replaced as part of our standard turnover process, subsequent testing of the **** system prior to cleaning **** in additional hair. To rectify this, we replaced the filter a second time the day after Ms. ********* move-in and treated the area with a preventative spray.
  Washer and Dryer: Due to an unforeseen delay in receiving the originally ordered appliances from *********** we proactively replaced the existing washer and dryer in Unit 328 with brand-new units prior to Ms. ******* fully settling in.
  Garbage Disposal: We have also replaced the garbage disposal in Ms. ********* unit to ensure it is in proper working order.
  We have made every effort to address each of Ms. ********* concerns in a timely and comprehensive manner and believe that all reported issues have now been fully resolved.
  For additional context, our Leasing Manager, ******* conducted a thorough walk-through of Unit 328 with Ms. ******* on her move-in day. At no point during this walk-through did Ms. ******* express any concerns regarding the cleanliness of the unit. It was not until several days after she had fully moved into the unit that we received pictures alleging cleanliness issues. We have requested photographic evidence from our cleaning service and will provide this to you as soon as it is received.
  We are committed to providing a positive living experience for all of our residents and believe the actions taken demonstrate our dedication to addressing Ms. ********* concerns effectively.

  Customer Answer

  Date: 04/08/2025

  The pictures that we provided to the apartment complex were taken within 24 hours of moving in and were time and date stamped. 
  

  While the apartment did address some of the concerns they sent pest service out, replaced the washer and dryer, disposal, and the filter, they have not provided proof of cleaning or cleaning of the carpets.

  We contracted a cleaning service at our own expense of $225 and the cleaner found cat hair in the cabinets, above the cabinets, behind the refrigerator, in the refrigerator, dirt and hair in the washer, behind the washer and dryer and the apartment was just filthy.

  We believe that the apartment complex should reimburse us for the cleaning and provide proof that the carpets were cleaned. Additionally, they should provide a reasonable expectation that the unit shall be free of pests. 
  

  Most important I wouldve appreciated having my concerns addressed immediately without so much pushback. A clean, habitable unit should be the minimum. 

  Business Response

  Date: 04/11/2025

  Dear Better Business Bureau,
  This response is regarding the complaint filed against FPI Management concerning resident ********** ******* and Unit 328.
  On 4/9/2025, we met with Ms. ******* in our office and addressed her concerns thoroughly. We want to assure you that we are taking all necessary steps to resolve the issues pertaining to Unit 328 and ensure that our grounds are properly maintained.
  To demonstrate our commitment to resolving these issues, we want to provide an update on the work completed and the remaining scheduled items:
  Please find the email below detailing the pest control work that was completed in Ms. ********* unit this morning, April 10, 2025.
  The only remaining items are the courtesy unit re-cleaning and the weather stripping installation, which are scheduled for tomorrow, April 11, 2025. We will send Ms. ******* a confirmation email once these tasks are completed.
  We have also requested work completion notes from Highlander (pest control) stating what was done last week and during this week's visit.
  Unit 328 is equipped with a new range and washer/dryer and will soon have a new refrigerator installed as well.
  Ms. ******* has requested all brand-new appliances for her unit, and we are fulfilling this request to ensure her satisfaction.
  We are committed to resolving these issues promptly and effectively and believe the actions we are taking, and have taken, will provide a satisfactory resolution for Ms. ****************

  Customer Answer

  Date: 04/14/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
  
  

• Initial Complaint

  Date:04/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went over my charges for moving out and was charged double for utilities, and cleaning fee Ive only lived there 12 months a 150$ carpet cleaning fee is way too much for a 8x8 carpet! Did you guys have to replace it? Looked brand new to me. Videos/photos available upon request. Next step, civil court.

  Business Response

  Date: 04/07/2025

  Please provide the name and address for the community this is regarding. Thank you. 

• Initial Complaint

  Date:03/26/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied for the apartment. i was declined but decided i didnt want the place once the manager called my ex landlord and made her feel uncomfotable asking her questions about her and her husband owning and selling the property . i was just a tenat i dont *** their personal business. nevertheless as of today 3/26/2025 i still havent received my refund.

  Business Response

  Date: 03/28/2025

  Hello, 

  Can you please provide the name and address of the community this complaint is regarding? Thank you. 

• Initial Complaint

  Date:03/24/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  About May 2024 Coronado on the Bay changed computerized portal systems for residents to receive rent and utility bills. Neither I nor anyone on the office staff could enter the portal for my apartment to be able to access my account and give me the information on how much the utilities were. This lasted for months. At the same time my SSA Direct Deposit was stolen from my bank account. I took out $1,700 from my consolidation fund to catch up with my accounts, and paid that months rent and utilities, which were almost $800. That same night, $1,100 was stolen from my bank account. The Assistant Manager and I made an agreement that she would give me the accounting for the utilities, and we would make a payment plan. When they started mailing out my bills, and I paid them each month on time from then on as usual. Then the person who was supposed to be the Manager returned but she waited until January 29, 2025, and presented me with a list of every transaction since I had moved in 4 years before, including even the Section 8 amount. This was in very small print and unreadable. There was no way I could decipher out what the rent or utilities that I owed. I kept asking for a bill with the breakdown of rent versus utilities, so that I could apply for assistance because I have extremely **********. I might add here that not only I am receiving Section 8 assistance, but I am almost 81, totally disabled from an injury in the property parking lot, had failed back surgery which collapsed my organs, and have cancer. I thought I could get assistance if I could get the appropriate bills for the utilities. I tried to pay my rent for February and March 2025, but she would not accept them. Then March 2 I received a 30 Day Eviction Notice, and finally the utilities bill. No luck in getting assistance. If they were to honor the previous managers agreement to refund my original Security Deposit, of almost $3,000, I could pay the rent and utilities the Eviction Notice says is due.

  Business Response

  Date: 03/28/2025

  his letter is in response to the complaint filed by Ms. ***** concerning her residency at ******* at ********. We respectfully disagree with the resident's claims and wish to provide clarification regarding the situation.
  
  Ms. ***** is a housing tenant at our property and currently has an outstanding balance for unpaid utilities and her portion of the rent. This balance has accrued since early 2024.
  
  We have provided Ms. ***** with ample opportunity to bring her account current. In compliance with the CARES Act, a 30-day notice was served to the resident. Following this notice, access to the resident portal was restricted. The 30-day period outlined in the notice expires on April 18, 2025. Ms. ***** still has the opportunity to remit full payment and resolve the outstanding balance before this date.
  
  Should full payment not be received by April 18, 2025, we will be compelled to forward the file to our legal department to initiate eviction proceedings.
  
  We have personally met with Ms. ***** on multiple occasions to review the account ledger in detail and address any concerns she raised. Despite these meetings and the clarification provided, the resident continues to dispute the outstanding balance.
  
  We are committed to resolving this matter amicably and in accordance with all applicable laws and regulations. Please do not hesitate to contact me if any further clarification or documentation is required.
  

• Initial Complaint

  Date:03/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I leased an apartment on January 23, 2025 with a move in date of March 8th 2025. The apartment was going to be all new and renovated. On February 28th, ******* the leasing manager did not contact me to let me know the renovation never started. In fact nobody told me there was no way the place could be renovated because it was absolutely destroyed and it was not just changing appliances and the floor as I was told. On March 7th ******* apparently called the renovation guys and I have never met *******. She knew I was moving in on March 8th from ********** to the Bay Area for work, and for my daughter. I had communicated that in emails with ******** *******. On March 8th I packed my entire home in a U-Haul for a couple hours and after 11am I was packed. At 11:09 ******* called me and told me the place wasn't ready. BBB must see the photos of my leased apartment which I was allowed to enter with the Dublin police on March 11th. The photos tell the story. They had known and took thousands of dollars from me that there was no way the place would be ready. It was destroyed for 4 months and never touched to fix. I was never told it was destroyed. I lost so much money with U-Haul, gas, rental SUV to bring all my things back to ********** and nearly ended up homeless. I took a client who needed me in the ******** for work. My daughter needed to go their for her health and help with her disabilities.

  Business Response

  Date: 03/27/2025

  FPI Management acknowledges the concerns raised in your complaint regarding the issues surrounding your scheduled move-in on March 8, 2025, at ******************************************************
  
  To provide context, on March 8, 2025, you were expected to move into unit ********. However, the unit was not ready for occupancy. We contacted you on that Saturday, March 8th, to inform you of the situation. We sincerely apologized for the inconvenience and offered you unit ******** as a temporary solution, with your original unit expected to be ready by April 1, 2025.
  
  We acknowledge our oversight in not contacting you prior to your move-in date, which was due to a heavy workload and being short-staffed. After reviewing your income, we determined that you qualified for the 80% tier, and we corrected the previous assignment to the 100% tier, which had been made by ********. This correction resulted in a lower rent amount for you. Upon your agreement to take unit ********, we sent you a new lease agreement and canceled the previous one. We also provided you with LATCH access to your new unit, using the email address ********************* We notified maintenance and Kenyu of the situation and the agreed-upon solution.
  
  On Saturday, March 8th, an issue arose that led to your visit to my office on Tuesday, March 11, 2025. During this meeting, you expressed your understandable frustration. We listened to your concerns and again admitted our mistake in not providing you with earlier notification, potentially as far back as February 28th, when we became aware that the original unit would not be ready. We offered you a concession for the inconvenience and the correction to your income tier, which reduced your new rent to $2287 under the 80% tier.
  
  Despite our attempts to communicate and resolve the situation, you continued to express your dissatisfaction. We understand your anger regarding the lack of timely notification and your frustration with the move-in process. Regarding your access to the unit, we had provided LATCH access, and when prompted, you confirmed you had used LATCH at a previous property.
  
  During our conversation, you demanded an email acknowledging responsibility for all your financial damages, claiming that we had caused you significant hardship. While we acknowledged the inconvenience, we explained that we are not an attorney and could not provide legal documentation.
  
  The situation escalated, and we regret to report that your behavior became increasingly disruptive and disrespectful. You raised your voice, made accusatory statements, and used insulting language towards us and FPI Attorneys. At this point, another resident intervened, objecting to your behavior and language. You and your companion responded with further insults and derogatory comments towards the resident, including a racially charged statement and threats. This incident was recorded, and the police were contacted.
  
  FPI Management is committed to resolving resident concerns fairly and professionally. While we acknowledge our initial error in communication, we believe we took appropriate steps to address the situation by offering significant concessions and working to find a suitable housing solution. We regret that the interaction became contentious and resulted in the involvement of law enforcement.
  
  We remain open to further communication in a professional manner to resolve any outstanding issues. You may contact us at the ************** to discuss this matter further.
  
  
  

• Initial Complaint

  Date:03/13/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My two year ******* live in a *** managed property, I reported the active growth of mold to my leasing manager in November of 2024. Since then I have been given the run around and ghosting on a unit transfer to a unit with no mold growth. I have been very patient & complying to them these past few months in regards to this situation. At this time I am at my wits end with both the property director ***** ****** and the portfolio manager of the property ********* ***********. The resolution that I am asking for at this time is to be transferred to a new unit that is free of mold where my child and I can safely live.

  Business Response

  Date: 03/21/2025

  FPI Management acknowledges the concerns raised in your complaint. We understand the inconvenience and frustration caused by the reported issue.

  Upon receiving your report, we acted swiftly to address the situation. We immediately offered you the opportunity to transfer to a different unit, specifically unit *****. We are pleased to confirm that you have successfully relocated to this unit.

  As a gesture of goodwill, and to minimize disruption during your transition, we provided you with one week to transfer your belongings. Please note that our standard practice typically allows for only two days for such transfers.

  We are committed to providing a positive living experience for our residents, and we believe this resolution has satisfactorily addressed your concerns. We appreciate your understanding and cooperation throughout this process.

  Should you have any further questions or require additional assistance, please do not hesitate to contact our leasing office.

  
  

• Initial Complaint

  Date:03/13/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Follow up to Jan ********************************************* a timely fashion after applying a second $45 rent increase this month. Hot water was supposed to be repaired with a part and I had hot water a couple of times but it is right back to not being fixed and I get to suffer barely warm water. There are other requests that I made many months back that still haven't been attended to. I also have just revived another falsified eviction notice. I have proof showing it has been paid in advance, yet they keep on coming up with a $666 amount owed because their system is broken. This needs to stop. I was also told the last time I was owed money, $242.94. so how am I owing when I'm paid in advance and owed money?

  Business Response

  Date: 03/19/2025

  FPI Management acknowledges the complaint regarding the non-payment of rent notice received by Mr. **************** understand that Mr. ***** is receiving rental assistance. Unfortunately, the rental assistance payment was not received by our office prior to the standard processing date for non-payment notices.
  
  We are pleased to confirm that the rental assistance payment has since been received. Therefore, the matter will not proceed to court or be forwarded to our attorneys.
  
  We have communicated with Mr. ***** to clarify our policy regarding rental assistance payments. We have informed them that in order to avoid future notices, rental assistance payments must be received by the 10th of each month.
  
  We regret any inconvenience or distress this matter may have caused. We are committed to working with our residents and ensuring clear communication.

• Initial Complaint

  Date:03/09/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We moved out of ******* at ********, Apartment F207 on February 14, 2025. The deposits paid were security deposit $3041 on June 15, 2021, and an additional $500 pet deposit in July ******* has been 23 days since we moved out, and have not had the deposits totaling $3,541 returned.Several calls to the leasing office with messages left have not been returned.Please expedite the return of the deposits.

  Business Response

  Date: 03/11/2025

  Thank you for contacting us regarding the return of your security deposit for apartment F207 at ******* at ********. We understand that receiving your deposit refund in a timely manner is important, and we apologize for the delay and lack of communication.

  We have investigated this matter and confirmed that check #**** was issued on March 7, 2025, in the amount of $2,999.40 and mailed to your forwarding address of ****************************************** 
  If you do not receive the check by Friday, March 14, 2025, please do not hesitate to contact us again, and we will gladly investigate further.

  We apologize again for any inconvenience this may have caused. We value your residency at ******* at ******** and appreciate your understanding.

  Customer Answer

  Date: 03/11/2025

  I am rejecting this response because:

  My original complaint was failure to receive $3,541 security and pet deposit refunds.

  This afternoon I received the check mentioned in the amount of $2,999.40. This is not acceptable.

  With reference to the attached Disposition of Security Deposit, "OVERPAID RENT", I paid $1,814.04 for 14 days rent as was reported due for February on Conservice. It should have been $1,523. So, the overpaid rent of $291.04 is correct.

  If you subtract $291.04 overpaid rent from utility bills of $624.64, the result is $351.60. I downloaded the Final Bill from Conservice, and the amount due as of February 14, 2025 was $351.60, which I paid by Bill *** check to Bayside at ********. The final bill and check image is attached.

  As it turns out, overpaid rent of $291.04 was the utilities for January 2025 on the Conservice bill, which I paid. The utility bills of $624.64 is for January 2025 through the 14th of February 2025, which I paid again, so I'm increasing the requested refund amount to $3,892.60, which is an additional $893.20.

  Regarding the Disposition of Security Deposit "Apartment Cleaning Charges" of $190, we complied with the lease agreement paragraph 20., quoted below. 

  "20. CLEANING. Residents are required to return the Leased Premises to the same level of cleanliness it was in at the
  inception of the tenancy which will generally require Residents to clean all areas of the Leased Premises, including but
  not limited to, living and dining rooms, kitchens, hallways, bedrooms, closets, bathrooms, floors, outdoor walkways,
  patios, balconies, and any leased or assigned parking or storage areas. Residents must also comply with move out and
  cleaning instructions provided by Owner. If Residents fail to adequately clean the Leased Premises, Owner reserves the
  right to hire a professional cleaning service and Residents will be liable for reasonable cleaning expenses."

  I received an Apartment Cleaning Price List for CCS ProClean in the envelope with the check today, not a dated invoice. 

  It seems as though there was remodeling construction, according to our friends and former neighbors, after our vacating the premises which included replacement of the floor. ******** prevails that a professional cleaning would be accomplished after the remodeling construction. Any cleaning required is not as a result of non-compliance with the lease agreement paragraph 20. I'm requesting the $190 cleaning charge be removed.

  Original request $3,541.

  Additional refund request $351.60.

  Total paid from request so far, and under contention, $2,999.40.

  Still to be refunded $893.20.

  Business Response

  Date: 03/21/2025

  FPI Management acknowledges the complaint regarding alleged overpayment of rent and utilities.

  Regarding the rent, the tenants provided their 30-day notice on January 14, 2025. In accordance with the lease agreement, they were responsible for rent through February 14, 2025. Therefore, there was no overpayment of rent.

  Regarding the utility charges, the resident mailed a check for $351.60. Our records indicated this represented an overpayment. However, we have since processed the check. Accounting has a revised disposition and will be mailing out the balance. To rectify the overpayment, a separate check for the correct amount will be issued to ***** ****** from our corporate office and mailed to their forwarding address on file.
  

  We maintain that our accounting records are accurate. Should the former tenant wish to discuss this matter further and receive clarification, they are welcome to contact the Leasing Office.

  Customer Answer

  Date: 03/24/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
  
  

• Initial Complaint

  Date:02/28/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 9, 2024, I signed a Notice of Intention to Vacate with Fusion 355, expecting to pay $3,489.00 under the "Rent Until Re-Rent" option, as previously communicated by ****** ******** on November 15, 2024. This option meant I would only be responsible for rent until the unit was re-rented, which occurred on February 1, 2025.However, ******** ********, the Community Director, intentionally concealed this option and attempted to overcharge me by $10,721.41, demanding rent through April 14, 2025, despite the unit being occupied by a new tenant on February 1, 2025. His actions violate:Theft by Deception (Colo. Rev. ***** 18-4-401)Colorado Consumer Protection Act (Colo. Rev. ***** 6-1-105)Additionally, on January 29, 2025, Fusion 355 illegally disclosed my personal financial information to Ms. ****** *******, violating the Colorado Privacy Act (Colo. Rev. ***** 6-1-1301).Despite my attempts to resolve this matter professionally, ******** ******** refused to escalate the issue to his supervisor, leaving me with no option but to seek externalintervention.I have made multiple requests to ******** ******** to correct the overcharges, honor the original lease terms, and address the privacy breach, all of which have been ignored or denied.Desired Resolution:Full waiver of all outstanding charges, including fraudulent fees and rent beyond January 31, 2025.Refund of my paid amount Written acknowledgment of wrongdoing, outlining steps to prevent future violations.

  Business Response

  Date: 03/07/2025

  Hello ****** ****,

  I represent FPI Management, Fusion 355, and their staff members in relation to the lease you formally had for the
  apartment at Fusion 355 in **********. I have reviewed the tenant file and the communications amongst the parties,
  including in-person communications that have taken place subsequent to the move-out.

  Your emails do not lead us to the conclusion that FPI or Fusion owe you anything. We reject any further assertions you
  may make in that regard and we are prepared to defend any claims you bring. We caution you against bringing claims
  that may ultimately be found to be frivolous, vexatious or harassment. I'm also advising the on-site staff to telephone the
  police if you are found on the property in the future.

  You may direct your future communications to me, in writing.
  
  ***** P. *****
  ********* ******, ****** P.C.
  **************************** 
  ************
  3600 South ***************
  Suite 828
  ******, ******** 80237

  Customer Answer

  Date: 03/13/2025

  Please see attached 

  Business Response

  Date: 03/19/2025

  FPI Management acknowledges and has carefully reviewed the concerns raised in the complaint submitted by Mr. **** regarding their deposit and lease information.
  
  We would like to assure you that the tenant's initial deposit accounting was thoroughly reviewed and subsequently adjusted to accurately reflect the move-in date of the new unit. This adjustment was made to ensure fairness and accuracy in accordance with our established procedures.
  
  Furthermore, in adherence to privacy and security protocols, lease information was provided exclusively to those individuals officially listed as leaseholders on the signed lease agreement. This practice is in place to protect the integrity of tenant information and to comply with relevant legal requirements.
  
  To facilitate a comprehensive resolution and address any remaining questions or concerns, our legal team has directly contacted Mr. ***** We are committed to working diligently towards a mutually satisfactory outcome.

  Customer Answer

  Date: 03/27/2025

  I am rejecting this response because: See attached.
  

• Initial Complaint

  Date:02/26/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Terre at creek- Verbally told us that the apartment was good and that we were good to go, nothing about paint was discussed, nothing was signed or has been signed that involved paying for a whole entire paint job, if anything it mightve been little things like a touch up but the repainted to whole apartment plus cabinets which were definitely not needing a repaint. Than slapped us with a bill for the repaint many weeks later without making any point of contact to discuss this issue, or sign for it. We were told that it was good to go on the day of the walk out and key hand in, therefore we shouldnt have to pay for the painting bill that they decided to do and not discuss with us for weeks, especially since this was a decision they made after we no longer leased anything and had nothing to do with the decisions they made and paid for after our lease was broken and told we were good and everything was normal wear and tear. Not only did we have to deal with all of that, they did a very shady move and sent everything to debt collection just to spite us one last time. We got in contact with a lawyer around December and have been having issues with them ignoring the forms that our lawyer sent one of them involving returning our deposit back due to them taking it for no reason. This business also charges in secret extra stuff wherever they can, and up charge things like the water bill by hundreds of dollars, and theres nothing you can do, they just are scamming people out of there money.

  Business Response

  Date: 03/05/2025

  Thank you for contacting us regarding your concerns about the charges applied to your security deposit. We understand your frustration and want to clarify the situation.
  
  As you mentioned, you were present at the pre-inspection, where we discussed potential charges for damages, including painting, flooring, cleaning, and maintenance. You had approximately 28 days between the pre-inspection and the final inspection to address these items.
  
  During the final inspection, we documented the condition of the unit and took photos, some of which I have attached for your review. Based on the inspection, we initially charged for painting, as the walls required more than just cleaning.
  
  We understand you disagree with the paint charges. After our conversation and receiving your attorney's letter, we revised the disposition and removed those charges. However, we received a second letter requesting a full refund of the deposit.
  
  Our policy allows for a refund of damages, but utility charges and late fees are still applied to the deposit. We are currently adjusting the disposition to reflect this and refund the appropriate amount.
  
  We apologize for any confusion or inconvenience this may have caused. We value open communication and encourage you to contact our ************** if you have any further questions or concerns.