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Business Profile

Internet Marketing Services

Quinstreet, Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Marketing Services.

Important information

Complaints

This profile includes complaints for Quinstreet, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Quinstreet, Inc. has 13 locations, listed below.

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    Customer Complaints Summary

    • 156 total complaints in the last 3 years.
    • 17 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/18/2025

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to formally voice my complaint against Quinstreet regarding the unjust and troubling withholding of funds owed to me as an affiliate. Throughout my time partnered with them, I have diligently adhered to their guidelines and successfully generated revenue. However, I was taken aback when they recently asserted that I failed to meet their requirements. Alarmingly, Ive noticed a pattern where my accountalong with those of other Jewish affiliateshas been closed without any prior notice, while non-Jewish affiliates seemingly continue to operate without issue. This troubling trend raises serious concerns about possible discriminatory practices at Quinstreet, hinting at an unsettling bias against Jewish affiliates.I am increasingly alarmed by the possibility that Quinstreet's refusal to release my rightful earnings may be influenced by underlying antisemitic sentiments. Therefore, I respectfully demand the immediate release of my full commissions owed, along with any necessary adjustments to address this serious issue. I believe in open, constructive dialogue and am fully prepared to discuss any concerns Quinstreet may have in hopes of arriving at a fair and just resolution. Thank you for your attention to this pressing matter.

    • Initial Complaint

      Date:01/10/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The website insurance.com appears to be a scam. When I googled car insurance, the top result was a company called insurance.com. The text in the search result says "Compare Tennessee Rates - 10 ****************** Quotes". However, when I entered my personal information, I received a phone call from an agent who wanted to connect me to ********************** When I asked about quotes from multiple sources they hung up. Furthermore, when I called the number on the insurance.com website, it connected me directly to Progressive. The website does not provide quotes from multiple companies - it appears to be a front for ***********.

    • Initial Complaint

      Date:01/07/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to formally file a complaint against Quinstreet regarding their unjust withholding of funds owed to me as an affiliate. Despite my strict adherence to their guidelines and my success in generating revenue, they falsely claim that I have not complied with their requirements.First, I have requested specific proof of any alleged violations, but they have failed to provide any. Additionally, according to our original contract, they are obligated to issue a warning before withholding funds for any alleged violation. While they did send a warning email, I have not engaged in any marketing or advertising since that warning, contrary to their claims. It is evident that their actions appear to be an attempt to unjustly retain my money.Furthermore, I believe they are demonstrating discriminatory behavior, as other affiliates from this specific minority group have faced similar treatment. Therefore, I request the immediate release of my full commissions owed, along with any necessary adjustments.I will not take NO as an answer.

    • Initial Complaint

      Date:01/06/2025

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      our payment from August, without any prior warning or opportunity for discussion, has been extremely distressing and seems unfair. We are open to discussing any concerns you may have and would appreciate the opportunity to explore whether there is a way to negotiate this situation. We hope, as fellow human beings and with respect to the efforts we have made to drive sales for all parties involved, that we can find a fair resolution.

    • Initial Complaint

      Date:01/03/2025

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a phone call claiming to be insurance.com and they brokered insurance for last year for my father who has been in a state run nursing home and has had dementia for multiple years. They are either scamming people for money or someone is using my fathers identity. The phone call occurred 1/3/2025 at 4:49pm.

    • Initial Complaint

      Date:11/25/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dear Better Business Bureau,I am writing to formally file a complaint against Quinstreet regarding the withholding of funds that they *** me as an affiliate. Despite my adherence to their guidelines and successfully generating revenue, they claim that I did not comply with their requirements. I have reached out to them multiple times to resolve this matter, but I have yet to receive a response. I am increasingly concerned that their refusal to release my funds may involve elements of antisemitism.I respectfully request your assistance in addressing this issue and ensuring that Quinstreet is held accountable for their actions. Thank you for your attention to this matter.

    • Initial Complaint

      Date:11/22/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This year I have been getting spam text from auto insurance sites, all of the websites have the phone number for insure.com. Insure.com is owned by QuinStreet. All 40 spam text messages directed to multiple websites and every site has the number to insure.com. They claim they don't own these websites but the toll free numbers all dial to insure.com, owned by QuinStreet.The TCPA protects consumers on the Nation DO NOT CALL list.Quinstreet is liable for any leads that they pay for even if it's affiliate marketing. The text message continue to get sent to my cell phone regardless of being on the *** List both the *** list and Floridas list. I verified the violations were from the large network of sites they have. Next step is litigation.

    • Initial Complaint

      Date:11/19/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am trying to get a hold of someone at QUINSTREET I've received several credit inquiries on 11-04-24 11-05-24 and checking my credit report QUINSTREET popped up as one of the places the thief applied to for a loan using my name and information. I am simply trying to get this fraud situation stopped.

    • Initial Complaint

      Date:11/12/2024

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This is a formal complaint against ************************, and their contractor lead gen ********* Modernize. We are attempting to cancel our account because the leads they deliver are total junk. We have received zero response from the company despite nearly a dozen attempts to contact through various means over the last month.The contact form in our client portal gets not response. Nobody answers the phone number listed on their website. The contact form on the website does not submit. We're not asking for a refund. Just cancel our account.

    • Initial Complaint

      Date:10/03/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Im writing to file a complaint regarding a misleading ad from Insure.com that I came across on social media. The ad claims that insurance agents are "legally robbing" people when they pay for car insurance, which is simply false and damaging.The reality is that insurance agents only receive a small commission from the policy premium, and they are certainly not "robbing" anyone. The suggestion that agents are somehow pocketing a significant portion of what customers pay for insurance is misleading and paints an unfair picture of how the industry works. This kind of false advertising is not only dishonest but could easily mislead consumers into making bad financial decisions.I believe this ad crosses the line and should be addressed. I would appreciate it if the Better Business Bureau could look into this matter and take action to ensure that Insure.com corrects this false information.Thank you for your time and attention to this issue.

      Business Response

      Date: 10/18/2024

      Thank you for bringing this matter to our attention. We take customer concerns and industry integrity very seriously. We value the trust consumers place in us and are committed to providing accurate, transparent information in all our communications.Upon review, we understand how the language used in the advertisement could have been interpreted negatively.

      We have removed the content in question from all platforms to avoid any further misunderstanding. Our intention was not to mislead or disparage professionals in the insurance industry but rather to highlight areas of consumer awareness.We appreciate your feedback and will continue to ensure that our messaging reflects our commitment to transparency and respect for all stakeholders.

      Thank you for your time and understanding.

    Quinstreet, Inc. is NOT a BBB Accredited Business.

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