Complaints

• Initial Complaint

  06/25/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  They promoted my business and had critical details like my phone number incorrect so basically I was ripped off for a few months, as Im trying to gather receipts for taxes the number they have listed just hangs up on you. I cannot gather the details. I need to file a complaint because they dont answer their phone.

  

  Business response

  07/03/2024

  Dear ****,
  Thank you for taking the time to speak with us on July 2nd and for agreeing to update or remove your BBB review.  We would like to clarify that the phone number listed on your campaigns was indeed the dedicated Call Tracking Number we provided to you. This number, which we introduced on May 1st and discussed with you on May 2nd, is designed to forward all calls directly to you. This ensures that you receive every customer inquiry seamlessly. Additionally, we set up a professional greeting for this number to enhance your business's presentation.
  We understand the initial confusion this may have caused and apologize for any inconvenience. We appreciate your understanding and cooperation in resolving this matter.  Thank you again for giving us the opportunity to address your concerns. We look forward to continuing our successful partnership.

  The Local Splash Team.

• Initial Complaint

  05/10/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Paid them for several advertising services that they have not provided my ads were wrong I called several times to fix on my ads i even gave them key words and what to put on the ads they didnt fix it my ads didn't even have my company name on them

  

  Business response

  05/16/2024

  *****,
  Thank you for providing me with the opportunity to resolve the issue over the phone, it was great talking to you and discussing positive feedback. I appreciate the chance to discuss the matter directly and find a satisfactory resolution. Local Splash appreciates your business and looking forward to a long lasting relation with you. 

  Thanks **********;

• Initial Complaint

  03/04/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  They are showing invalid information using ******* Landscaping's name, image, and information they are taking all the credit for all the photos that they have of ******* Landscaping and the good jobs they do.

  

  Business response

  03/05/2024

  Dear ******,
  Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused by the unauthorized use of ******* Landscaping's name, images, and information. Please rest assured that we take this issue very seriously, and we are committed to rectifying the mistake promptly.  Can you please call our costumer service number ************** and we will make sure your request will be taken care as soon as possible.  We appreciate the time and your business. Looking forward to hearing from you and to work along side to see your business grow. 

  Sincerely, Local Splash Team. 

• Initial Complaint

  12/05/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I CANNOT explain enough to stay away from this company and should be looked at as a scam. I paid thousands when they said they could put me at the top of a ****** search list and have no issue doing so if they could deliver results. I had a well established ****** page with a ton of 5 star reviews. I had an established website that was *********** and worked great. I decided to hire the said SEO company to run a part of my business that I already had established to let me focus on things like sales. After a couple of month without showing results actually 0% result they reassured me that they would get those results and gave me a free month. After that month I decided to look up my ****** page myself and to my surprise it was completely gone. My hard work of 8 years worth of reviews gone in a couple of months. ****** removed my page after info was edited that didnt reach their guidelines. My address had been changed to just a city which ****** doesnt allow a business to operate without an operating address. I was baffled; I mean I worked for 8 years to do people right and post pictures all for a company to have that taken away. The only thing local splash did was create a website that was from a template. The template was basic and nothing like my original site. They ruined a business within just a few months.

  

  Business response

  12/12/2023

  Hello ******,
  We appreciate you taking the time to share some feedback on your experience with us and we deeply regret that you feel we werent able to meet your expectations as a Local Splash client. We know as much as anyone how important and valuable it is to a business to remain relevant on ******. 
  Upon review of your account, from the start when you wanted to make changes, we advised that this level of changes (such as Business Name, Address, Phone number etc) could cause
  potential issues with your ****** Business Profile. Upon your acknowledgement and approval of this risk, we proceeded with changing your business name from Bulldog Maintenance to *************************** Construction.
  Further review showed us that in late November/early December, your address status was changed on ****** from Hidden to Storefront (visible home street address). As familiar as we are with ****** Guidelines, we know that showing a home address on ****** is likely to lead to a ****** Suspension or Reverification. Hence we did not make this change on your ****** Business Profile. Regardless, we quickly noticed the Suspension on December 1st due to the change in address status, and took immediate action to get your listing back in good standing as of December 6th. Keep in mind that after getting reinstated, ****** policy states that it can take up to 2-3 weeks for the previous rankings to be restored. 
  In closing, we regret that you did not have an ideal experience but we tried to reach out to you many times to explain the situation and unfortunately we were unsuccessful in getting in touch with you. We urge you to contact us so we can reach a resolution that would best benefit *************************** Construction.
  Your satisfaction is of the utmost importance to us, and we're committed to working diligently to making things right.
  
  

• Initial Complaint

  05/08/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  DO NOT USE THIS COMPANY. Recently, I had an unfortunate experience working with Local Splash for my business's digital marketing needs. Despite their claims of being affiliated with ******* my interactions with multiple pushy salesmen left me feeling misled and scammed. Their low-quality graphics and poorly chosen keywords paled in comparison to the high-pressure sales tactics employed. Upon attempting to exit the contract, I faced numerous roadblocks and was ultimately unsuccessful. ** addition to the issues mentioned the company also neglected to file my ****** Business account for ten days and failed to provide updates. As a result, I had to wait three weeks (and counting) to get my business listed on ****** Maps - something I could have done myself for free. This experience has left me feeling frustrated and taken advantage of. Not only did I waste money on their low-quality services, but now they have access to all my information and are essentially holding my account hostage. I strongly advise anyone considering this business to avoid them at all costs.

  

  Business response

  05/18/2023

  Dear *******************************,

  Thank you for bringing your concerns to our attention regarding your recent experience with Local Splash for your business's digital marketing needs. We understand the frustrations you expressed in your review, and we appreciate the opportunity to address them.Upon receiving your feedback, we promptly investigated the matter and identified the issues you mentioned. We reached out to you directly to address your concerns, and we are pleased to inform you that we were able to find a resolution that met your expectations. We are happy to have resolved the issues you encountered and appreciate your willingness to engage in a constructive dialogue.We are aware that you've made attempts to remove your review from various platforms, and we genuinely appreciate your efforts. However, we understand that you've encountered difficulties in removing it from the BBB's platform. Please be assured that we share your concern and have also made efforts to contact the BBB regarding the removal of your review. Regrettably, we have not received a response from them at this time. We will continue to pursue this matter and do our utmost to ensure that your review is removed from their platform as well.At Local Splash, we strive to provide the highest quality of service to our clients, and your feedback is invaluable in helping ** improve our processes. We genuinely value your business and are committed to refining our services based on your input.Once again, we would like to express our appreciation for bringing these matters to our attention. If there's anything else we can do to assist you, please don't hesitate to reach out to our customer support team.

  Best ******************************

• Initial Complaint

  02/08/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  This company calls me daily or weekly after being told numerous *********** my business on the do not call list. Today I was laughed at when told to place ** on the do not call list. If this happens again I'll be contacting my attorney for harassment and charging for my employees and my time answering the phone. Please stop calling my business Air Avenue LLC. Again I will take legal action if needed.

  

  Business response

  02/17/2023

  *****, thank you again for bringing this to our attention. As we discussed on the phone, we both acknowledge and agree this was an honest mistake and your goal in writing this review was to inform us of what happened. Since then, actions have been taken to ensure this does not happen again. We appreciate your time and feedback. 

  The Local Splash Team!

• Initial Complaint

  11/04/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I payed local splash to establish advertising for my business. They took my card number and charged me $599.00 @ 11/3/22 1:32pm (********** time). They then said someone will be getting in contact with me the next morning 11/4/22.. When the lady called on the morning of 11/4/22 @7:30am (********** time) I advised her I did NOT want to move forward with there services. She said they will get in contact with me soon, its 1:30pm (********** time) and they have yet to contact me and return my money.. It took them 5 minutes to get money off my card, but for some reason its taken more than half a day and still no refund. I DID NOT receive or use any services from this company. I have tried to call and check the status on the money return, with no success on reaching anyone. I hope this message helps someone and can be resolved.

  

  Business response

  11/17/2022

  Hello *************************, 

  Thank you for taking the time to reach out to us via BBB,  we do regret not being able to work with you on your marketing.   As you suggested, yes we did not ended up working together,  but the refund was issued as soon as we discontinued  the account we started.  The refund's timeframe is based on your banks and/or Credit card institution.   It may take a few days for your financial institution to reflect it back to your account.  We can assure you that is is not in our interest to take a payment unless is it certain that you will work with us.  Again we do apologize for the delay, we hope we can work with you on the near future.  

  The Local Splash Team!! 

• Initial Complaint

  10/14/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I paid 400$ two weeks ago to pay for start up services and ****** optimization up until the following month. I have been unhappy with my services and have complained. They pushed out my first monthly payment until six weeks to try and get me to stay. I decided to cancel my service at two weeks into the services essentially eating the 400$ I spent. They are refusing to cancel my month to month agreement unless I pay an early termination fee. Literally extorting me for money by threatening to not cancel my services and continue to charge me if I don't give them money to stop my services. Complete scam and if they don't cancel my services I will be taking legal action.

  

  Business response

  11/23/2022

  Hello *******,

  Thank you for taking the time to give us some feedback.  We are truly sorry we could not work together,  here at Local Splash strive to give all our clients the best online marketing solutions to grow your business.  In an effort to do so we offer different solutions for your business, including a Custom Website.  In our Terms and Conditions we state the Early Termination Fee.  I believe ******* got the Terms and signed them as shown here.  *************************/27/2022  IP Address 174.231.144.165.  We are truly sorry we could not engage and develop the business relationship we were hoping for.  As per your request we will go ahead and waive the Early termination fee and discontinue your account here at Local Splash,  we do wish to maybe have the opportunity to work together in the near future.  Good luck ******* in your future marketing journey!!! 

  The Local Splash Team.  

   

• Initial Complaint

  08/05/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have been getting numerous calls from this company on some days 3 or 4 times a day. I have asked them to stop contacting me on more than one occasion. I have tried calling in the last few days to get them to stop but keep getting a message that they are unavailable. I would like them to seice contact with me.

  

  Business response

  08/26/2022

  Hello ******, 

  We have taken the necessary actions to take the prospect ******* O'dell off our call lists,  Local Splash sincerely apologizes and will make sure to take the matter to train our staff not to conduct in this manner.  Thanks ************* 

  
  

• Initial Complaint

  03/22/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I first got a call from this company over a year ago and they have called me many times per month. Every single time I have been called I told them to never call again, they continue to harass my business for advertising. They use a fake phone number every single time that has the same area code as my personal phone number. I am so fed up with this I would love to pursue against this company as they are total frauds that want money for zero return to the customer. Largest scam on the market at the moment.

  

  Business response

  04/08/2022

  Hi Ben,

  
  Thank you for bringing this to our attention. At Local Splash, we strive to provide outstanding customer service and honor requests of those who do not wish to be contacted.  We take this incident very seriously and have performed a detailed call quality review and we suspect there may be multiple numbers for your business.  Nevertheless our records indicate we have successfully removed you from our contact list and we apologize for any confusion.  We have reviewed this incident with our team to prevent it from happening in the future.

  Local Splash 
  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩