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Complaint Details
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Initial Complaint
11/15/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I had my truck towed to ****'s transmissions to have the transmission replaced with a provided transmission which was shipped there. I received a telephone call from **** which he informed me that removing the initial transmission would pose a challenge, in addition to describing replacement may not be necessary as my transmission may require repair. I understood this and asked him to proceed with the replacement. The next communication was a phone call from **** informing in Wich he told me the he test drove it and it was ready for me to pick up. I arrived and in the process of paying for his services I'm informed and shown pictures of damage to my engine in Wich I was not updated on before the replacement continued. My complaint is that a transmission was installed on a damaged engine unbeknownst to me. Because the nature of this situation I am reluctant to communicate directly to avoid any possible escalation. I drove just under 200 miles and my truck stops running on the side of the road.I had it towed home where it sits now inoperable.Business response
02/05/2024
Response taken by dictation by BBB rep. *************************************** reached out to ****** of ********** Repair (BAR), and BAR contacted Mark's Transmission Service, advising that BAR will be mediating the complaint.
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Contact Information
37560 Mission Blvd
Fremont, CA 94536-1716
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.