ComplaintsforOrange Door Storage Insurance
Property Insurance
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Complaint Details
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Initial Complaint
08/05/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
*** called and left emails about my claim and nobody has reached back out to meBusiness response
08/07/2024
Thank you for the opportunity to respond to the complaint filed by ***************************. We have requested the claims examiner reach out to *************************;immediately to address all questions and concerns regarding their claim.Initial Complaint
07/29/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I had $10,000 worth of items stolen from my storage unit.The thieves cut the wire on top on my unit went inside broke the lock from the inside and took everything.The manager said there was nothing he could do about it.Because there are no cameras inside the hallways.He said if he had any extra time he would look through the video to see if they had taken anything out the front door. I called the police and filed a report.The police explained they have had similar robberies at this facility. I have sent 15 emails to the company with photos of the cut wire, a police report and a full list of all the stolen goods.The police have retrieved some of my belongings but I have yet to receive any payment from the insurance I paid for.I know we are only covered to $5,000 minus the $100 deductible.Please have someone from this company contact me...Business response
07/30/2024
Thank you for the opportunity to respond to the complaint filed by *******************. We have requested the claims examiner reach out to *******************;immediately to address all questions and concerns regarding their claim.Initial Complaint
07/19/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I received a call 2/8/23 of a rodent infestation at public storage in ************ and once able to walk took pictures and discarded everything I had in there . Received a call 7/15/24 re: inventory list and was asked of belongings on storage I mistakenly said can goods which according to public storage and my list there was no food at all in my storage only household goods. Clothing bedding coats beds tus laptop printer etc 7/18/24 ****** from orange door insurance denied my claim because of food items which there was none in my storage. She called while I was cooking and had my list in draft in my email after disconnected I checked my email with no food listedBusiness response
07/19/2024
Thank you for the opportunity to respond to the complaint filed by *******************************. We have requested the claims examiner reach out to ******************************;immediately to address all questions and concerns regarding their claim.Initial Complaint
07/08/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On 5/19 we made a claim with them because we discovered after having our unit for a month that mold grew everywhere you can see the bugs and everything coming in . We made our claim and was told to take pictures and then get rid of everything . We took pictures and the storage place helped discard our items full of mold everywhere . We have yet to get a clear answer on whats going on with the claim . Our storage place did a walk through and deemed it there fault of water leak but we have yet to hear from insurance . We lost everything .Business response
07/10/2024
Thank you for the opportunity to respond to the complaint filed by ***********************. We have requested the claims examiner reach out to ***********************;immediately to address all questions and concerns regarding their claim.Initial Complaint
06/14/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
This insurance owes me, *************************** compensation for stolen items that totaled up to ******* that were in my storage unit. My daughter, *************************** and my name is on the storage unit. My daughter explained to them that the things in the storage unit mainly belonged to me not her. The lock was cut off of the unit and it shows that in the picture I am about to provide you with. I filed the claim with Orange Door as directed in March and gave them all the proof and evidence they needed along with my police report they had me dealing with a representative name ******* who by the way was no help and just called me on today 06-12-2024 stating that they are denying my insurance claim because I couldn't show forceful entry when I had already provided them with the picture showing they cut my lock off of my unit and provided a police report so how is that not proof. It's funny how now they are all responding after I reached out to you all about their storage unit business as well. Please help me deal with this unprofessional insurance company that charges a fee but, doesn't stand behind the customer if they have their items stolen or damaged, if they are going to deny every claim then they shouldn't charge and Public Storage should find a better insurance claim Company. I have always kept my insurance paid so I don't understand what the problem is with compensation.Business response
06/18/2024
Thank you for the opportunity to respond to the complaint filed by ***************************. We have requested the claims examiner reach out to **************************;immediately to address all questions and concerns regarding their claim.Initial Complaint
06/05/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
claim # 4A2403MZ54D-0001.Submitted on March 20, 2024. The storage was infested with vermin. Items were thrown out due to bad vermin odor. Orange Door rejected our claim and is asking us to submit the pictures of the damage caused by odor. It is impossible to capture the odor in a picture. Insurance settlement should be made.Business response
06/10/2024
Thank you for the opportunity to respond to the complaint filed by ***********************. We have requested the claims examiner reach out to *********************;immediately to address all questions and concerns regarding their claim.Initial Complaint
04/19/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
My storage unit was broken into I filled a claim on 02/10/2024 and today is 04/172024 and I still havent received any payment and my unit was broken into by the public storage staff . Everything I own and worked hard for is gone..Business response
04/22/2024
Thank you for the opportunity to respond to the complaint filed by *************************. We have requested the claims examiner reach out to ************************;immediately to address all questions and concerns regarding their claim.Initial Complaint
02/22/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On 1/24/24 I filed a claim because my storage lock was cut, and someone stole some items. I provided pictures of missing items. Their saying a cut lock doesnt count for theft but my items were missing, police report was filed, pics were taken and it just seems their not trying to pay me for my itemsBusiness response
02/23/2024
Thank you for the opportunity to respond to the complaint filed by ***********;********. We have requested the claims examiner reach out to ***********;*************;immediately to address all questions and concerns regarding their claim.Initial Complaint
01/05/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I was notified of my storage unit being unlocked and a mess by a vm from the manager of the storage facility. I immediately went to the facility and noticed that my unit was locked. I opened the unit and saw everything tossed and turned and stolen within the unit. The manager just so happened to walk past me and I asked if my unit had been broken into. He said that it had and handed me a paper to write down the items that were missing. He said that the police had already caught the guys and I needed to mail the paper back to the police documenting what had been stolen. I mailed it back, submitted all the necessary documents and I receive a letter saying that they are still missing pictures of my lock showing that it was damaged and broken into. As if the police report isnt enough! How tf am I supposed to show a damaged lock when the lock wasnt damaged when I got there. The pictures clearly show my unit in disarray. Whats the point of paying for insurance if they really dont want to compensate you for something that you had no control over. Im pretty sure the manager has already fixed the lock so that someone else couldnt get into it. They stole my ******** Switch and my ***** belt and Im livid! This makes entirely no sense at all and I will be getting a lawyer.Business response
01/08/2024
Thank you for the opportunity to respond to the complaint filed by ************************ We have requested the claims examiner reach out to ***********************;immediately to address all questions and concerns regarding their claim.Initial Complaint
01/03/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I filed a claim through this insurance company due to one of my personal items being damaged while at the public storage. I filed this claim on 12/3 regarding my broken picture. The adjuster contacted me once and left a voicemail late in the evening. Each time I call her back, which I have called every business day of the week and only get her voicemail. You contact the public number listed for orange door customer support and only receive a voicemail but never a returned call. This frame was purchased for $400 and it was broken possibly when public storage threw my lock into storage unit when they cut my lock. This property was insured and there is no active communication from the insurance company.Business response
01/04/2024
Thank you for the opportunity to respond to the complaint filed by **************************? We have requested the claims examiner reach out to *************************;immediately to address all questions and concerns regarding their claim.
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Customer Complaints Summary
148 total complaints in the last 3 years.
19 complaints closed in the last 12 months.