ComplaintsforK-Designers

• Initial Complaint

  08/01/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I'm waiting for the proper screen for one of the four windows installed.I'm waiting for reimbursement for two ADT magnets discard with old window frame.Caulking around the new windows was not professional.Kept getting address as NE instead of NW.While cutting the fittings to frame the new windows, the dust/residue was all over the yard. I mailed the Customer Satisfaction Survey April 23, 2024. No contact from the company regarding the survey.

  

  Business response

  08/01/2024

  HI ******************,

  CUSTOMER SERVICE HAS ALREADY SPOKEN TO YOU ABOUT YOUR CONCERNS, AFTER WHICH, WE OPENED A  SERVICE TICKET TO COME BACK AND FIX THE CAULKING AND DO SOME CLEAN UP. WE RECEIVED YOUR SURVEY AFTER YOUR SERVICE WAS OPENED. THE SURVEY YOU SENT WAS DATED BY YOU ON MAY 20, 2024, AND RECEIVED SOMETIME AFTER THAT. IT ONLY LISTED THE SAME ISSUES WHICH WE SPOKE TO YOU ABOUT,  AND THERE WAS NEVER ANY MENTION ON THE SURVEY OR OUR PHONE CONVERSATION WITH YOU ABOUT A MISSING SCREEN OR WAITING FOR A REIMBURSEMENT.  WE WILL BE SURE TO ADD THAT TO YOUR OPEN SERVICE TICKET. THE *************** WILL CONTACT YOU TO SCHEDULE YOUR SERVICE APPOINTMENT AS SOON AS THEY RECEIVE ALL MATERIALS NEEDED TO COMPLETE YOUR REPAIR REQUEST, AND WE WILL HAVE THEIR BRANCH MANAGER REACH OUT TO YOU ABOUT YOUR REIMBURSEMENT. 

• Initial Complaint

  05/09/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  We had purchased 10 windows plus the sliding door (37k) on March 2024, sales person was very happy and when we asked if our sliding door will come with doggie door She confirmed that the sliding door will come just like the one we had, we trusted her and asked no more. Once their employee came to replace the new windows and doors they replaced a normal sliding door with no doggie door which for us is a must since we have 3 dogs and that was the reason we did checked with the sales person(******) we were told that K Designers do not work custom made doors, so isnt all this custom made? I questioned .The employees advised to talk to their manager because they had no other information about any doggie door, so I proceed to call the sales person and Manager stated the same thing, they do not work custom doors so why were we promised something that they dont work with, I tried to call our sales person for couple weeks with no response and no call back so I proceed to go higher and called directly to their office which it was late around 6pm and I was told by an employee to leave a voicemail because the office was closing and when She transfer me I was lucky enough that the branch manager *************************** picked up the phone and I told him my problem, He said the same thing they dont do custom sliding door (with doggie door) I explained that the sales person promised that and that we expected to meet their promise and I told him I believe ****** is not well trained and She was not aware they dont work custom doors and She promised me something She didnt know they couldnt meet I also told him She is not answering my calls not even my messages and He apologized and said that all this was a misunderstanding because He trusted his employee, however He said He wants all the customers happy and He gave me his cell number and said He could not do custom door but He asked me to purchase the doggie door and He will pay for it. And I was really happy that this company was responsable enough to meet their promises, however I purchased a new doggie door and sent all the information from the purchase and payment I made hoping to get reimbursed since my old doggie door doesnt fit anymore, I sent all this information to him as He advised me on 4/19/24 with no response, I have been leaving voicemails to his cell number several times and no response and He is just nowhere to be found.I would like the reimbursement for the doggie door and to let customers know that if everything is ok with the windows these people will answer their phones but when a concern or problem comes out they ***************** from you and You will never hear from them again and no matter what they promise dont trust them and get all in writing.I would like the refund of the new doggie door they promised I would have and since they did not made their promise refund for the one I purchased and ***************************** promised He will pay and now He doesnt answer my calls or messages.Thank you ***************************** Branch Manager cell *************

  

  Business response

  05/13/2024

  Hi **********,

  Thank you for your receipt. You will be pleased to know that a refund for the full cost of your pet door is being processed and will be sent to you as soon as possible. We apologize for any confusion this has caused, and hope you will consider K-Designers for future home remodeling projects. 

  Customer response

  05/14/2024

  I am rejecting this response because:

   

  At this point is hard to trust a person who promise to pay something and then vanishes, so if I dont get the payment my complaint will stay on reviews for future customers, once I received payment I will close this complaint but I dont want to be running and calling after someone that keeps ignoring, hiding or avoiding responsability.

  thank you

  ***************

  
  

  

  Business response

  05/17/2024

  Hi **********,

  Your check was sent out in the Mail on Thursday, May 16th, so you should be receiving it in the next few days.  The check was issued with the full cost of the pet door instead of half the cost as was originally agreed upon.

  K-Designers National Customer Service 

  Customer response

  05/20/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
  
  

• Initial Complaint

  04/29/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I had high hopes after talking with the salesman. After he reassured that they take pride in the work and have high standards. Also told me the job is not done and I don't pay the last amount until I am satisfied. Unfortunately it went down more every step of the way from there. They pushed the date 3 times after telling me when they planned to start each time. after I got home from work my wife isn't pleased that they made her pay them before they left and I could get home. They broke one of the window when taking it out which I understand happens but they left several pieces of glass out side and we found several small shards inside that was a issue since we have 4 kids (3 under the age of 5) it took 2 times of them coming out to get it cleaned up(we cleaned the inside). They also put a whole in my wall and instead of saying anything to us they moved our recliner in front of the whole. When they came back to fix it they only mudded the big hole instead of fixing it correctly. When I had the supervisor came he asked if we were ok with leaving it that way and I had to insist before they would paint the area they mudded. I also had to have them replace the top trim due to damage that they were going to leave. I am still fighting with them over the screens on the double hung window and blinds. First the screens. I was never given the option so I assumed with double hung I would have full screens so I could use both sides of the windows. Nope they installed a half screen instead (I would have been happy to pay for the full if they would have said something). Now the blinds. I fully expect they were going to reinstall my old blinds since I was replacing my windows. Instead they changed the width of the windows and none of my old blinds now work. They measured the windows at least 2 different times that I know off. If they know they were going to change the sizes they should have said something and I would have been happy to pay for new ones and had them install them.

  

  Business response

  04/30/2024

  Email from Omaha Production Manager on 4/30/2024, "I talked to him last week and told him we would get him new blinds for the window and also I have full screens ordered.
  The installer said the holes in the drywall were already there before they did the job but went ahead and patched them."  - The conversation with the customer and order for the new screens occurred prior to Customer posting the review and complaint. Production Manager has not yet ordered blinds, as he needs to send someone back to take measurements in order to make sure that he orders the correct size.

  *****************************

  K-Designers National Production Customer Service

  Customer response

  05/09/2024

  I am rejecting this response because: Sorry for the late reply as I must of missed the response email. I saw the email that came today saying the case is closed and I read K designers response. I just wanted it to be noted that the whole was not there before the job started and the technician that came to patch it admitted to my wife that he had caused the damage and apologized. And I did contact the supervisor before I filed my complaint. He said he would order new screens and have someone reach out to me to come look at the blind situation before he would commit to the blinds. This conversation took place 4 days before I filed my complaint. I have still yet to hear from them to let me know about the status of the screens or to have someone come out for the blinds. If he is going to hold true to what he put in his response message then I will approve and accept the offer to make it right and provide the screens and blinds. Communication on when that would happen would be nice on their part. 

  
  

  I will try to pay closer attention for the next email but please feel free to call before my response time runs up at **********

  
  

  Thanks!

  *********************

  
  

  

  Business response

  05/13/2024

  I've spoken with the Omaha Production Manager, and he is roughly estimating delivery of the new screens in about two weeks.  He would like to schedule his Field Supervisor to come out Thursday, May 16th to take measurements for the blinds so that he can get those ordered for you, and then once everything arrives at the ************** he will contact you to schedule the installation.  If you have any questions, please contact *** at the ************ at **************.

  K-Designers National Production Customer Service

  ***************************

  Customer response

  05/17/2024

  I am rejecting this response because: K designs did make it out today to measure the blinds today. Agreed that the blind and screen issues should have been brought up from the employee making the sale, as I am not a window expert and wasnt informed that the windows were changing size in width. The gentleman that helped today seemed like the first honest employee and actually took the time to understand what I was talking about. I am glad I designs is trying to make this right. This will be rejected until the work is completed. 
  

• Initial Complaint

  04/26/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  The company K-Designers based out of ***************************************************************************************************) promised us that the contract was a non-secured loan, meaning our house would not be used as collateral. The rep that contacted us was *************************. But upon reading the agreement sent to us via docusign said it was a secured loan and would use our house as collateral. This was not agreed on. When we contacted about wanting to submit the cancelation paperwork, they have not responded to our calls at all. They only gave 3 days to cancel the contract, but refuse to answer our calls or even call us back. The loan amount was $35,000 for 9 windows and siding on the house.

  

  Business response

  04/30/2024

  K-DESIGNERS FINANCE DEPARTMENT MANAGER SPOKE TO CUSTOMER AND THE *** HAS BEEN CANCELLED AND HIS RIGHT TO CANCEL PAPERWORK HAS BEEN RECEIVED. ISSUE HAS BEEN RESOLVED WITH CUSTOMER.

• Initial Complaint

  03/08/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  They lied toy finance company to get paid and won't stand by the windows that I purchased from them. They have refused to respond to my complaint, don't wanna make it right!

  

  Business response

  03/14/2024

  The ***** office has completed the repairs on the windows, and ************** signed the completion form on 3/11/2024 and answered "Yes" to all of our completion questions.

  *****************************

  K-Designers National Customer Service

  Customer response

  03/19/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
  

  I am waiting for K designers to follow through w the rest of the agreement we made in this situation. As soon as they honor there agreement I will withdraw this complaint!

  
  

• Initial Complaint

  02/28/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We hired k designers to replace windows and the framing around the windows. The did not replace any wood and improperly installed the windows. They were put in an area the was too big for the windows. None of it is level. I cannot open the windows because of this.

  

  Business response

  03/06/2024

  Customer Service has contacted the ***** branch office, and they responded that they are working with the homeowner who expected all the interior trim to be replaced but it was not on their contract.  Will follow up when i have more information. 

  *****************************

  K-DESIGNERS National Customer Service

  Customer response

  03/06/2024

  I am rejecting this response because:

  The sales rep that came to my house told me the framing was part of the project hence the cost being what it was.  I had asked several times during the initial conversation about the framing and every time I was told yes it's included in the price.  I expect to receive what the sales rep had promised in the initial conversation.   

  

  Business response

  03/15/2024

  I HAVE BEEN IN CONTACT WITH THE ***** OFFICE TO GET AN UPDATE, AND THEY HAVE ADVISED THAT THEY ARE GOING TO TRY TO SET AN APPOINTMENT WITH THE CUSTOMER FOR FRIDAY, MARCH 22, 2024. I WILL SEND ANOTHER UPDATE WHEN I HAVE MORE INFORMATION.

  *****************************

  K-DESIGNERS 

  NATIONAL CUSTOMER SERVICE

  Customer response

  03/20/2024

  I am rejecting this response because:

  The windows were not installed correctly.   They don't open.  My boyfriend was forced to sign the satisfaction papers even though his name is no where on the contract nor loan.  The attorneys I've contacted said it is considered fraud to have someone other than the party the contract with is not legal.   

  
  

  

  Business response

  03/28/2024

  Thursday, March 21st, the ***** Branch Manager sent Ms. ****** by email, a Change of Specs for the project , and she was asked to sign and return it so that we can schedule her repair work. Monday, March 25th, **************** was copied on an email from the Omaha Production Manager, directed to *************************, the ***** Branch Manager,  that ************** was not in agreement to the Change of spec terms where it stated that she would remove the complaint from BBB. ************************* has revised the Change of Specs again, and  sent it to her by email on Wednesday, March 27th. K-Designers is waiting for her response and signed acceptance to our second Change of Specs sent so that we can get this scheduled with her as soon as possible. 

  After ****************** rejection to our last update to the BBB, The ***** office made **************** aware that due to ****************** work schedule, Ms. ***** is usually only available on Fridays. Her original Job finished on a Thursday, which most likely explains why her boyfriend was present at the job, and why he was asked to signed the paperwork when the Installer had finished. Our Installers have to have somebody sign off on the job at the time of the job completion, so if Ms. ***** was not present or available, our Installer would have had whoever was available there to inspect the work done and sign off on the completed job. According to the Installer, ************** was present at the home the day prior to completion, so she would have been  aware that the job would not be completed until the next day.  

  *****************************

  K-Designers National ****************

  Customer response

  04/03/2024

  I am rejecting this response because:

  The contractor was told my boyfriend wasn't on the contract and the contractor had said he was not leaving until it was signed.  My boyfriend was told  it was just saying the contractor was there. I assumed that's what it was since being told that. I have yet to see what that document said. I was not present at the job's finish to inspect.   No one offered to come back on my day off to sign paperwork.  The issue with the new contract is stating a removal of a bad review was on there or saying it was resolved.   I'm not agreeing to either of those because even after they come in to fix the problem the problem my not be fixed. I've spoke with the federal trade commission and I was told that those types of terms can not be included in a contract.I have zero trust in this company.  I've been lied to about everything thus far including what you said in this reply.   If the issue does become resolved I will close this complaint but I do not want that on any contract. 

• Initial Complaint

  02/21/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Contacted company and sent pictures and requested for someone to come out and look at warped and faded siding, company responded and stated someone would be back into town and they would follow up. Sent several messages and now no response. This is the second time this has happened with this company.

  

  Business response

  03/01/2024

  Customer Service has been in contact with the ******** Branch Manager.  Their office will be contacting the customer early next week to schedule an Installer to inspect the siding to determine if this is a warranty fade claim that needs to be reported to the Manufacturer.  ************************* (AMI) handles all warranty claims for Gentek vinyl siding. To meet the requirements for fade claim replacement, AMI requires that a 5-6 ft long panel be removed and sent in for testing. If the fading is in excess of Delta E3 Hunter Units, Gentek will open a claim to replace the siding, providing both material and labor.  The K-Designers Installer will need to take photos, measurements, and remove the sample panel upon his inspection. 

  For any questions please contact ***************************** at K-Designers Customer Service

  ************** 

  ****************************************************** 

  Customer response

  03/04/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
  
  

• Initial Complaint

  01/17/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  This company wont stop calling me even though I have told them FOUR times now to take me off their call list! I have never seeked their business, nor do I want it. They wont stop calling me and ** getting extremely frustrated. I just want them to leave me alone.

  

  Business response

  02/16/2024

  I contacted our Dispatch / ************ and asked them to put customer on all Do Not Call or Contact list.  They are currently not in our New ************** system, but I did find customer in our old data software.

  Thank you,

  *****************************

  National Production Customer Service

  Customer response

  02/16/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
  
  

• Initial Complaint

  11/29/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Around Oct 15, 2023 we opted to go with K-Designers for a walk-in tub remodel. They started the process on Nov 16, 2023. The finish date was the day before Thanksgiving, November 22, 2023. We were told 3-4 days, I know there where install problems, but I believe the 3-4 days could have been met had the installer not taken so many hour long breaks throughout the day and called it quit at 4 - 4:30 the first two days after arriving at 9 am. After the installer walked us through the operation of the tub after installation, I went about cleaning my home and preparing for ******************** the following day. At about 10 pm I made it into the Master Bath to clean the bathroom and the tub of construction debris left behind. I discovered the seat of the tub had multiple gouges in it. (possible from tools being placed in there at night when installer went home) I immediately left an email for our salesman, ****** to contact us. (Still haven't heard from him) Friday after Thanksgiving, someone called to see how we were enjoying our new tub. I said we are not and told him why. He asked for pictures, which I sent. He replied with "Production will get on it and schedule." Monday, no calls, texts or emails. I texted asking where my repairs where wince we still do not have a bathtub/shower and it's now 3 weeks. He responded guy is on vacation until Tuesday and will call. Now it's Wednesday and nothing again. Tomorrow will start 4th week of no bath tub/shower for us. The bank has asked us to release payment to them for the work, which I refused to do. I'm not paying $28,000.00 for a damaged tub. Even with repairing the seat it will not be "new". The seat is textured and repairs to the acrylic will be smooth in all the spots and most likely noticeable. Not to mention the weeks of no bathing in my own bathroom.

  

  Business response

  12/01/2023

  Regarding complaint from ***********************- K-Designers has opened a **************** ticket and the work order has been dispatched to the ***************** I will update you as I get more information. 

  Thank you,

  *****************************

  Customer response

  12/04/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my concern. Resolution is still ongoing.
  
  

• Initial Complaint

  11/18/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 8/29/23 my husband and I signed a contract for siding installation. The contract gave an "approximate" start date of 9/29/23 and "approximate" completion date of 10/29/23. We had not heard anything from the company for over a month. So, on 10/9/23, I contacted them to find out why no start date had been made yet. We requested the contract be canceled on that date. However, the person we spoke to reiterated the 3 day rescission period and the obligation of a 25% penalty of the sales price. In this case, it is well over $6000. He said the materials were already cut for our project. We decided to go forward, requesting a few more materials at no additional cost. This was agreed upon by the person we were speaking with. He stated he would sent us an amended contract for our signature. To this date we have not received anything. On October 25, I called twice. No response. On October 31, I called again, twice. I spoke with a subordinate of the person we were dealing with who said he would relay my concern to the appropriate person. Later that day, I received a call from the original contact, but I didn't answer so that I'd have a voice mail as evidence. He said the supplies were supposed to be arriving by Friday, November 3 and that he would contact me Monday, 11/6 with an installation date. As of this date, we have not heard anything. These delays and failure to respond to inquiries are unreasonable. We should not have to wait an indeterminant length of time for the job to begin. We were deceived regarding their receipt of the materials for the project and intimidated by threat of collection of an exorbitant penalty.

  

  Business response

  11/21/2023

  The materials are in, we have left messages for the customer to set an install date. Once we hear back and schedule the install we will advise the BBB

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩