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Business Profile

Security Cameras

Ring
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BBB Accredited BusinessA Rated by BBB

Reviews

Customer Review Ratings

1.16

Average of 141 Customer Reviews

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Review Details

  • Joseph S

    Date: 09/07/2022

    I am an IT professional. In my role as a ***************** Analyst, I test hardware and software for my company. After 2+ years of experiencing many Ring Spotlight Cam (wired) and Video Doorbell 2 camera issues, it is my opinion that the annual subscription cost I am paying for is not justified, due to the following recurring issues: 1. Poor video quality. 2. Frequent dropped connections. 3. Missed recordings in history... sometimes for hours at a time! 4. Motion warnings not always playing. 5. Inconsistent/unstable video streaming once connected. 6. Excessive streaming delays after opening app to view. As a prime example, in April of 2022 a vehicle recently drove across my front lawn and onto my driveway, then collided with my wife's parked car, causing substantial damage to both my lawn and vehicle. To my utter disappointment, our wired (and properly setup and functioning) Ring Spotlight Cam, which is positioned directly in front of my driveway, failed to capture ANY footage of the event! In the most recent "event", last evening (9/7/2022) I was up past midnight resetting my Ring Spotlight Cam, after discovering that it had not captured ANY driveway footage after 6:20 PM. In spite of my efforts, I could not view my driveway on either my iPhone app or on my PC via the Ring.com web site. Unfortunately, my overall experience with Ring equipment and software has for the most part been very unsatisfactory. Inferior equipment coupled with continued substandard performance, including inaccessibility of recordings when needed, translates into little value to my Ring subscription. Based on the above, I see no reason to renew my Ring account subscription, and I would caution others to reconsider before purchasing an annual Ring subscription.

    Ring

    Date: 09/07/2022

    Hello Joseph,

    Thank you for bringing this to our immediate attention. We are committed to ensuring that you have a reliable security solution to help protect your home. I will have a member of our Special Ops team reach out to assist you further.

    Regards,
    The Ring Team

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