ComplaintsforThe 37Bracelet Company Inc
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Complaint Details
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Initial Complaint
05/03/2024
- Complaint Type:
- Order Issues
- Status:
- Unanswered
I purchased from this company for Christmas, zero issues. Ive tried twice to purchase since (she day) they cancel my order, keep my money and send no product. The bank doesnt want to refund my money because I initiated the transaction.Initial Complaint
01/27/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On 01/01/2024 I placed an order for a custom photo ring and uploaded a photo. The photo did not have a white border around it. I verified the photo after I received the ring to make sure I had uploaded it properly and I had. I contacted support and was told that I did not upload the proper size photo. I said there was never an indication or warning that the photo was the incorrect size. I was offered a 50% off deal to reorder again but I would have to wait a month because they were undergoing system upgrades. I've reviewed other complaints and others were informed the same thing. How many system upgrades does one really need to do? Then I reached out again and said that I will not accept what they are offering and wanted to return the ring and get my money back. I supplied photos of my computer screen from their website showing what I uploaded and then a photo of what I received. I was told this: Hi, Sorry, this is caused by the wrong size photo you uploaded. I hope you understand. Thank you for being so supportive. **************. They state on their website that they have a return policy with no questions asked and also in rule 1 it stated: We maintain close communication with customers throughout the production process to ensure that the product meets their expectations. In no way, shape or form did anyone contact me stating there was an issue with my photo. They are liars and money making crooks! IInitial Complaint
01/20/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I ordered 2 bracelets on Dec 14 paid express shipping I have attached emails as to the same explanation over and over it is January *********************************************************************** a refund ** it was miraculously shipped so they say but dont have a tracking numberInitial Complaint
01/01/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I ordered 2 bracelets on December 2nd and have not received them. No one will respond to me. The tracking number says awaiting item and hasnt been updated since December 4.Initial Complaint
12/28/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Ordered custom made bracelet for my daughter for Christmas December 6. I have emailed many times with no response and called many times with phone number not working. Tracking shows item in ******** since December 12. I am asking for a refund.Initial Complaint
12/19/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Ordered two bracelets and never received them even though they took my moneyInitial Complaint
12/14/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Ordered a braclet, it was to have 2 birthstones, one stone was only a sliver! Reached out sent a picture and they said it was fine? I cant give it as a gift with one stone half missing! Now I have no Christmas gift for my granddaughter!Initial Complaint
12/12/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchased a necklace for my mom on 11/09/23. I was told I would receive it in ***** business days. My moms birthday has now passed and I was never able to gift her with the necklace. Ive emailed the company 5 times so far and no one will acknowledge me or respond. I get ads from them almost daily but they dont appear to have a phone number or website, only an email address that goes nowhere.Initial Complaint
12/06/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
This site is a scam! 37 Jewelry has responded to my emails and finally sent a tracking number but when I use the tracking number, it says preordered mailing slip, hadnt got the product yet to ship. Then I email them again and now they are acting like they dont know me or my order!!!!!Initial Complaint
12/02/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Order # BR81155: purchased 3 customized bracelets. All 3 had the wrong birthstone. Purchased: 11/16. $83.89. Delivered: 11/27. First email sent: 11/28 with photos proving that the stones were incorrect. Second email sent: 12/1 asking for money back as I had not received a response. Third email sent 12/2 stating I was taking this issue to BBB. Company claims 24/7 support - customer service response within 24 hours. 30 day no response turns love it or money back. Manufacturing Defects: If customers receive a customized product with manufacturing defects, they can contact our customer service team within 7 days of receiving the product and provide relevant photos or videos as evidence. We will assess the situation and provide a return or free repair services upon verification. If the repair process takes longer, we will communicate with the customer and provide a reasonable solution.Deviation from Customer Specifications: If a customized product significantly deviates from the specifications provided by the customer during the order placement, customers should contact our customer service team within **************************************************************** videos as evidence. We will investigate the matter and provide a return, free repair, or re-customization services upon verification.First email to company (pictures attached to complaint): I received my bracelets and it seems that what should be aquamarine (March) for all 3 bracelet's is rather dark, looking more like blue sapphire (September).Attached is a photo of one of the bracelets as well as a picture from your website where the left stone looks to be the proper aquamarine color and the one next to it is the color I received.
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Customer Complaints Summary
47 total complaints in the last 3 years.
22 complaints closed in the last 12 months.