ComplaintsforKia America Inc
Auto Manufacturers
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Complaint Details
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Initial Complaint
09/08/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
2 weeks ago my 2011 *** Optima's engine died while driving. I am the 2nd owner of the car and bought it in summer of 2022 (not 2020). Before buying the car private sale, I sought my mechanics advice who told me *** engines had issues going back to 2011. Before buying, my brother called the closest *** dealership to confirm the owner was telling the truth that he had taken the car in for all safety recalls. *** told my brother the engine and vehicle belonging to the *** he provided were good to go and that the engine recalls were done.After my car died, I had it towed to my mechanic and was told the engine was bad. I called **** ****** *** and informed them of the situation. I don't recall who I spoke with, but I asked about the recalls and any red flags that would void any warranties on the engine. I was told there were none and I should have the car towed to have them do an engine inspection. Yesterday, September 7th, I called *** because I had not heard anything about my car. I was told an inspection was done but the warranty was voided because a recall for *** sensor had not been done. I called *** consumer and spoke with a supervisor who just read a template of the Federal Lawsuit and how due to the voided warranty, *** would not replace my engine. I explained how I had called prior to buying the car and confirmed the engine was up to date with any recalls and I had not received any recall notices for the *** sensor. I only ever received a recall notice about the anti theft software. The supervisor was extremely insensitive toward me and told me there were numerous recalls and that whomever I called at *** would have never told me the car was good to go.I would've taken it in if I knew about the recall. They are refusing to replace the engine. *** is charging me $190 for their diagnosis and a quote on a replacement engine. The car was well maintained with prompt oil changes. I feel like I'm being scammed into paying for a problem through no fault of my own.Business response
09/18/2024
Thank you for your inquiry. We have located your case, ********, and will notify your case manager requesting they follow up with you regarding your concern. Alternatively, if you would like to contact us at your convenience, you may speak directly to a customer care representative by contacting us directly at **************(4Kia). Our normal hours of operation are Monday through Friday from 5:00 am to 6:00 pm Pacific.Initial Complaint
09/08/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
After getting the update for *** theft my *** ******** was stolen again 13 months later using the same method they did before this wasnt fixed on the recall. Would like this Vehicle bought back for purchase price. Also all repairs paid back.Business response
09/18/2024
Thank you for your inquiry. We have located your case, ********, and will notify your case manager requesting they follow up with you regarding your concern. Alternatively, if you would like to contact us at your convenience, you may speak directly to a customer care representative by contacting us directly at **************(4Kia). Our normal hours of operation are Monday through Friday from 5:00 am to 6:00 pm Pacific.Initial Complaint
09/05/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I have a total loss on my ***************************************************************** getting the necessary documents to gap to finish paying off the car.Business response
09/18/2024
Thank you for your inquiry. Kia America is a separate entity from *********** America, and, as such, we do not have any access to your financial information. Your complaint is on file here at Kia America and we have forwarded a copy to the Kia ******* America ************* team so they can follow-up with you. You may also contact Kia ******* America directly by phone at ************ for any financial inquiries or concerns regarding your loan or lease.Customer response
09/18/2024
I simply want ***************** to fulfill their end of the agreement and forward all required documents to the ********************* to satisfy the loanBusiness response
09/24/2024
Hello,
Thank you for your inquiry. We have created your case, ********, and will have an associate follow up with you regarding your concern. Alternatively, if you would like to contact us at your convenience, you may speak directly to a customer care representative by contacting us directly at **************(4Kia). Our normal hours of operation are Monday through Friday from 5:00 am to 6:00 pm Pacific.
Initial Complaint
09/05/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
In 2023 my 2017 *** ******** was stolen from my apartment complex (Fully locked and window broken) after already being stolen the year before... This time however the result of that theft left my *** in full breakdown of engine, and transmission repair as well as brakes/tires etc... this is tragic and left me nearly bankrupt as my *** *** is still financed and my auto insurance is not covering theft and recovery specifically since *** has been apart of a litigation due to the recent trend of theft for *** ***s because of easy key ignition access. I spoke with *** theft department AND *** ******** to seek repair cost assistance due to their responsibility of the *** they sold me.Business response
09/18/2024
Thank you for your inquiry. We have located your case, ********, and will have an associate follow up with you regarding your concern. Alternatively, if you would like to contact us at your convenience, you may speak directly to a customer care representative by contacting us directly at **************(4Kia). Our normal hours of operation are Monday through Friday from 5:00 am to 6:00 pm Pacific.Initial Complaint
09/05/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On 6/17/24 our 2021 *** ****** broke down while I was driving it to work. There was a recall for the engine because it had oil rings that were too hard. We had our local *** dealership perform the fix. We had the vehicle towed to our local auto body shop that day. Just prior the vehicle was in an accident where we were determined not to be at fault, and we had ****** Auto body look at the engine to see if it was the from the accident, they determined it was not. On 6/17/2024, after ****** Auto Body determined the damage was not from the accident, but rather the engine, we used ***** roadside assistance to have the vehicle towed to Billion *** (our issues are not with the dealership). They were unable to look at the vehicle until 7/18/24 the diagnostics was performed and we were told the engine needed replaced. We were told it was under warranty and to process the warranty claim we would need to submit our oil change records. We did. *** approved the engine replacement, but now the dealership isn't getting the parts to complete the replacement. We are a ****** family, we can only transport our children in vehicles listed on our license, which the ****** is. I work at the ** about 17 miles from home and I can only use my parking pass on the vehicle it is registered to (make, model, license plate #). Our dealership does not have a loaner program. We cannot afford a rental car and then having to wait 3-4 months for a reimbursement. Our insurance won't cover a rental car that long. At this point it would be about 10k to have had a rental car for 3 months in our area. We can no longer borrow our friend's and family's vehicles because it is taking too long to repair. I want to stress, this is not against out dealership, they did their part, *** needs to get the parts sent. Our dealership is keeping in constant contact with us, but can't do anything until they get the rest of the parts.Business response
09/18/2024
Thank you for your inquiry. We have located your case, ********, and will notify your case manager requesting they follow up with you regarding your concern. Alternatively, if you would like to contact us at your convenience, you may speak directly to a customer care representative by contacting us directly at **************(4Kia). Our normal hours of operation are Monday through Friday from 5:00 am to 6:00 pm Pacific.Customer response
09/18/2024
At this time I do not accept this response. It does not detail any steps taken to resolve our issue. It says you found our existing case, but thats our second case and we still dont have our vehicle back. It still is not repaired. We made multiple contacts with your customer service department and we got no where. We didnt see any action until we filed this complaint.
The dealership contacted to let us know corporate reached out to them and asked why the repairs werent done. The dealership told corporate that they have been trying to get the parts and the tracking information for the parts and that it was never received. According to the dealership when he told corporate they said they would look into it and magically, the parts showed up the next day.
We were told by the dealership it should be completed this week or at the beginning of next week.
We will not accept that this issue is resolved until the vehicle is repaired and given back to us, because until we get it back, its not resolved.
Business response
09/24/2024
Hello,
Thank you for your inquiry. We have located your case, ********, and will notify your case manager requesting they follow up with you regarding your concern. Alternatively, if you would like to contact us at your convenience, you may speak directly to a customer care representative by contacting us directly at **************(4Kia). Our normal hours of operation are Monday through Friday from 5:00 am to 6:00 pm Pacific.
Initial Complaint
09/04/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I purchased a 2019 *** ****** from *********** *** in September of 2019. The car was not equipped with a remote start so the dealership advised me that I should schedule with them to have it installed as to not void the warranty.I had the remote start installed at the dealership on 2/27/20 and paid $380.13.A couple of weeks ago my Airbag warning light lit up on my dashboard and I was also due for an inspection. I decided to schedule an appointment at my local *** dealership to have both taken care of. I brought the car to **************** in ***********, ** on 8/22. I received a call from them an hour after dropping it off informing me that they could not access the port to run the diagnostic testing because whoever installed the remote start did it incorrectly and the wires were blocking the port. When I informed them that it was installed by a *** dealership, they then advised me that it was not a *** factory remote start that was installed. They stated that all they could do was disconnect it to complete the diagnostic, but they would not be responsible for reconnecting it. They advised me to contact the dealer that installed it to resolve the issue.I then contacted South Shore *** and explained the situation. The representative said he would explain to the manager and have him call me back. The representative called me back 4 hours later stating that the manager said there was nothing they could do. He said that they were not the owners of the dealership back in 2020 and were not responsible for the service that was done. He told me I would have to call corporate office.On 8/23 I called *** corporate office ************ and spoke with a representative. He stated that this would have to be handled by the dealership because it is not a manufacturer issue but a service issue.He said he was going to register a complaint with the dealership and someone would reach out to me. I have still not received a ******* ONE at *** will take responsibility for this issue.Business response
09/18/2024
Thank you for your inquiry. We have located your case, ********, and will have an associate follow up with you regarding your concern. Alternatively, if you would like to contact us at your convenience, you may speak directly to a customer care representative by contacting us directly at **************(4Kia). Our normal hours of operation are Monday through Friday from 5:00 am to 6:00 pm Pacific.Initial Complaint
09/04/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
*** denied warranty should have been extended on the vehicle and therefore cause thousands of dollars in repair and caused us to sell the car at a huge loss. This vehicle was part of a class action lawsuit which should have extended the warranty to ******* miles. The vehicle needed a catalytic converter and we were told there was not recall or warranty for this vehicle. After that repair less than 10k miles later it needed another catalytic converter and $2500.00 worth of repairs and at that time the car was sold for a $6000.00 loss. *** cause undue financial hardship because they denied the original extention of the warrantyBusiness response
09/18/2024
Thank you for your inquiry. We have created a new case, ********, and will have an associate follow up with you regarding your concern. Alternatively, if you would like to contact us at your convenience, you may speak directly to a customer care representative by contacting us directly at **************(4Kia). Our normal hours of operation are Monday through Friday from 5:00 am to 6:00 pm Pacific.Initial Complaint
09/03/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I have made on-time payments since leasing both of my KIAs. I set up automatic payment at the dealership before leaving with the lease. About a month ago, I got a notice through my credit report service I had a payment that was 30 days past due(I have no late payment or derogatory information on my credit report). I immediately contacted *** and they were extremely rude and said we need to pay for taxes from the state. I dont disagree with that, but there was zero notice that was mailed, or emailed to me or my wife. My wife did call *** and talked to them saying we would be getting taxes soon, and was informed while the military portion to lower the taxes was processed if we made the car payment, we would be fine. Instead, they took the payment for the car and applied it to the taxes without telling us taxes would be assessed. I immediately paid the amount because we had the money set aside, but again no notice was assessed through ***. No bill, no phone call, no email... nothing. I demand this get removed from my and my wife's credit reports. This is a last ditch effort before further legal action is taken.Business response
09/18/2024
Thank you for your inquiry. Kia America is a separate entity from *********** America, and, as such, we do not have any access to your financial information. Your complaint is on file here at Kia America and we have forwarded a copy to the Kia ******* America ************* team so they can follow-up with you. You may also contact Kia ******* America directly by phone at ************ for any financial inquiries or concerns regarding your loan or lease.Initial Complaint
09/03/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I am working with **** for a lease buyout from ***********. I started this process in the last week of July. My bank made the payment to *** on 7/31/24. When I call *** they have confirmed that they received the payment on 7/31/24. Once the payment and paperwork was processed by ***, they were to send me the title for the car, so that I can register the car within 45 days. I double checked with TFCU, and my 45 days runs out on 9/7/24. I noticed that it was taking a while for the title to come in the mail, so I called *** ******* on 8/21/24 at 2:50 pm and spoke to ********. She told me that they never received the mileage form. She said once they receive that form, they will release the title to me. I called TFCU and they resent the paperwork that was missing. I called *** back on 8/27 @12:54pm and spoke to ******, who is a supervisor. She said that there is a hold on the account for some reason and she will escalate my claim to the CARE department. She said that I would be contacted by 8/30/24 with an update. I never received an update, so I called them back today, 9/3/24 @ 4:40pm. I spoke with *********, another supervisor who told me that the case hadnt been updated yet. I received an email from them while I was on the phone with them, stating that there has been no update with this claim. At this point I have 4 days to have my car registered before my 45 days runs out. I asked to speak with the CARE team and I was told that she would message them and they would get back to me in a few days. This is unacceptable as I have a limited amount of time to get this done. I told her that I needed her to let them know that I need a callback today. She said that she would let them know.Business response
09/18/2024
Thank you for your inquiry. Kia America is a separate entity from *********** America, and, as such, we do not have any access to your financial information. Your complaint is on file here at Kia America and we have forwarded a copy to the Kia ******* America ************* team so they can follow-up with you. You may also contact Kia ******* America directly by phone at ************ for any financial inquiries or concerns regarding your loan or lease.Initial Complaint
08/31/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
My Kia ******* was broken into in March. I filed with insurance. This month is August and the dealer claims the manufacturer has to make the parts to fix the vehicle. To date no information has been received regarding a estimated time to fix the vehicle. I have two small children and have been attempting to drive my vehicle without critical parts or a door handle to get into the car. Please help
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Customer Complaints Summary
2,049 total complaints in the last 3 years.
1,248 complaints closed in the last 12 months.