Customer ReviewsforBoot Barn Inc

I want to boot barn to buy a good pair of work boots. I bought ******************* boots for $230 and they lasted 2 mouths the inside were falling apart so I took them back to the store and the manager said she couldnt do anything she said its normal wear and tear. And again the boots were $230 for 2 mouths I will never shop at any of these stores again 2 mouths and that much money is just ridiculous I will be sure to tell all my coworkers and friends and family about this and not shop there what a joke

Please accept our deepest apologies for the inconvenience caused to you. The District Manager for this store has been contacted and will be reaching out to you to correct this situation. It is our hope that every customer enjoys their Customer Experience at **********************. Once again, we apologize for the inconvenience.

I completed a (fairly large) purchase online. At the time I completed the order, the money was automatically deducted from my account. A few days later, 3 additional Boot Barn transactions appeared on my account. When I called to enquire, the representative told me that they initially authorize the funds for the overall purchase, and then before each item ships, they authorize the funds for each item again, essentially holding funds in your account twice. Once initially and once again when the item ships. I essentially have $600 in my account on hold until my order is received, and then $300 of it will be released back to me.This type of authorization of funds is not communicated to the customer at the time of purchase. And when I asked the rep how the customer was to know, she advised that she didn't know and that they receive SEVERAL complaints from customers about this issue.Is this type of payment processing legal without consent of the customer?I hope every customer is made aware of this before proceeding with making online purchases with this company. Thank goodness I have funds to cover these unauthorized transactions, but I know not everyone does.

We appreciate your business and apologize for this inconvenience. We are currently researching ways to provide updated information on our website or at checkout.Once again, I sincerely apologize for any inconvenience and want you to know that we take your concerns very seriously.

My husband and I have shopped in the Grand Junction location for years. The last two times we went in to purchase boots and jackets etc. No one said hello, how can we help you find what your looking for or even had eye contact with my husband today. This happened a month ago and I called the manager to complain. Obviously nothing has changed. We used to shop at your store once a month and we live 30 miles away. We will never shop there again and pass the news to all our friends in ****, Aspen and ************.

I have contacted the District Manager of this store, and they will be reaching out to this customer directly.

Nightmare *****************Took 3 months for refund!I bought a pair of boots in July. They arrived with major scuffs on the toe of one boot. I called to return, they wanted to charge me $30 but after talking to a customer service rep, they said they were happy to have me ship complimentary and send out another pair.I waited over a month. Guess what? The next pair....was the exact same pair with the same scuffs and marks. This was a $180 pair of boots!I then was told they couldn't send me a label this time, so I paid out of pocket and emailed the *** label. We are 2 months later, and maybe, just maybe it is resolved. My refund was "stuck" in the IT deparement. No one ever contacted me to tell me it was stuck. I checked my statement two months in a row and had to contact again, and again, with snarky and rude people in customer service. NO ONE ever gave me the same information even though I asked several time to get an invoice. The invoice they sent me was incorrect and showed a refund that never came. After calling today and demanding that I speak only to a supervisor....did I get anyone who was nice and could finish my transaction. WHAT A NIGHTMARE. DO NOT EVER ORDER BOOTS ONLINE FROM THEM!!!!!!

I do apologize for our customers frustration, and I do understand how she could feel this way.  I did research the order and it does appear that she was shipped two pairs of defective boots.  This is highly unusual and would not normally happen. I do show that the last refund has been issued, however final return was done on 10/6 when the boots were returned.  The boots must be received before a refund can be processed.  All funds were credited back to the customers **** even though a gift card was used for part of the payment.

I do apologize for the inconvenience and frustration this caused to our customer and assure you that this is not the experience that we wish our customers to have when purchasing from us.