ComplaintsforSymple Lending LLC

• Initial Complaint

  05/25/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I received tons of fake checks from this company. I decided to check into it because the apr was so low. I was told that I didnt qualify for a loan but I did qualify for their program. The representative was very pushy and a real fast talker. I told him several times during the conversation that I wasnt sure about this and he kept telling me it was a great program and even sent me customer reviews. During the welcome portion the lady explained the answer to my questions that *********** had been evading. So I told her I did not want to enroll in this program. After she advised me that I had not been enrolled *********** contacted me he advised me that I had not been enrolled and no further action was needed on my part. However they withdrew money for my checking account in the amount it cost to begin this program. I figure its a scam for sure but I would like to retrieve my $258.00

  

  Business response

  06/17/2024

  After thoroughly searching our records, we were unable to locate your information in our system. We don't have any employees named as such on our record, and additionally, our payments come from ********************* not from ************ as the attached shows. The alleged complainant must have mistaken us for another company.

• Initial Complaint

  04/04/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I like the others keep receiving several fake checks In the mail to call and accept my loan, at this point it is harassment as I have been asked to opt out of this. I dont want not do I intend to do business with a company thats a scam and that harasses people. I need my name taken off the list

  

  Business response

  04/08/2024

  Please rest assured that your feedback has been taken seriously, and we are committed to rectifying this situation promptly. We understand the importance of respecting our clients' preferences and privacy, and we deeply regret any oversight that led to your discomfort.
  We assure you that immediate steps are being taken to ensure your contact information is accurately reflected on our "do not call" and "do not mail" lists. Additionally, we will implement additional checks and protocols within our systems to prevent similar occurrences.
  If you have any further concerns or questions, please do not hesitate to reach out to us directly. Your satisfaction and peace of mind are of utmost importance to us.
  Thank you for your understanding and patience.

• Initial Complaint

  03/24/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Since June 21st, 2022, I have exercised my right to opt out of pre-screened loan offers by enrolling in the Opt-Out Prescreen System. Despite this clear action to protect my privacy and reduce unsolicited mail, SympleLending, LLC has continuously ignored this statutory protection by sending me postal offers for their loan services. This disregard is particularly frustrating because SympleLending, LLC's own advertising suggests that consumers can opt out of such offersa promise that appears hollow given my experience. This contradiction not only represents a significant invasion of my privacy but also leads to the unnecessary consumption of my time dealing with unwanted mail.

  

  Business response

  03/27/2024

  Thank you for taking the time to share your concerns regarding our recent mailing practices. We deeply regret any inconvenience or discomfort our mailings may have caused you. Hearing about your experience has prompted us to take a closer look at how we communicate with our valued clients, like yourself.
  Your feedback is instrumental in helping us understand where we've missed the **** and how we can improve. We want to assure you that it's never our intention to overwhelm or cause frustration with the volume or content of our communications.
  In response to your concerns, we are taking the following actions:
  Reviewing Our Policies: We are currently reviewing our mailing practices to identify where changes are needed to ensure they are both respectful and relevant to our clients.
  Optimization of Communication: We will work on better segmenting our mailing lists and tailoring our content, so you receive information that is genuinely beneficial and pertinent to your interests and needs.
  Enhanced Control for Clients: We are implementing more straightforward options for our clients to manage their preferences regarding how and how often they wish to hear from us. This way, you can easily adjust the types of communications you receive and their frequency to better suit your preferences.
  Ongoing Training: Our team will undergo further training to ensure our communications are crafted and dispatched with the utmost consideration for our clients' preferences and expectations.
  Please allow us to express our sincerest apologies once more and rest assured your information is on our DNC list. We value your trust and are committed to reinstating your confidence in our practices.

  Customer response

  03/27/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Thanks for your time and support for the American consumer,
  
  ***************************
  
   
  

• Initial Complaint

  03/19/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Like the other complaints, I quickly realized it was a scam. The offer was for a loan and I started to immediately get calls. The company appears to be located in ********** but all the calls had an area code where I live which is a tactic to get you to answer. They left voicemails and even texted me. I responded back to the texts saying if this is debt settlement I am not interested." The person, ******* said she understands and if things change in the future let her know. I guess I am one of the lucky ones who they did not harass. Too many of these scams out there and it is only going to get worse.

  

  Business response

  03/19/2024

  Thank you for bringing this matter to our attention. We take your claim seriously and we apologize for any inconvenience this matter has caused.  Symple Lending is a legimate business that operates in all 50 states. We offersloans at rates as low as 5.99% for those who qualify. Our mailer disclosures specifically explains this clause. We have adjusted our records and have placed the telephone number you provided on our internal Do Not Contact lists. We trust that this action will prevent any further contacts. Should you receive further unwanted communications, please bring the matter to our attention and we will address it promptly. We appreciate your understanding in this matter.

• Initial Complaint

  03/06/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  SCAM alert. This company is a straight SCAM. They engage in bait and switch tactics and it is impossible to get a loan from them even with my 700+ credit score. They try to push to enroll you into a debt settlement program, which is a hundred percent bait and switch. The people there are super rude. I asked them several times to put me on the Do Not Call list, but they still kept calling me and pressuring me to enroll into a debt settlement program. If you look up the CEO's name on ******* you will see that this person has a case with the *** and is supposed to be banned from any telecommunication business. Anyone who has issues like me should reach out to the attorney general and file a complaint to ensure that these fraudulent individuals are no longer scamming US citizens.

  

  Business response

  03/12/2024

  Thank you for bringing this matter to our attention. We take your claim seriously and we apologize for any inconvenience this matter has caused. We have removed the addresses associated with your telephone number from any mailing list. We trust that this action will prevent any further contacts.Should you receive further unwanted communications, please bring the matter to our attention and we will address it promptly. We appreciate your understanding in this matter.
  

  Customer response

  03/12/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *********************
  
   
  

• Initial Complaint

  02/09/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I like others I received multiple offers in the mail for a personal loan it says that you can use for debt consolidation. I finally after the 4th mailer I would look into the personal loan because the rate looked great. I then filled out the online information needed and within minutes received a text from a phone number with in my area code on my cell phone so that became hugely questionable when the company was out of **********. When I told her I couldn't talk and I asked them to send me the loan amount and the interest rate that they said they had for me they said they couldn't do it they had to do it in conversation again raise the red flag and made me realize that this was a debt consolidation company. It was when this third red flag was raised I looked online to validate my thought that again it is a debt consolidation company. What many people don't realize that the money that they save you or say they save you actually owe taxes on because the federal government looks at it as money that you received for free. Since you did not pay it back and you got funds that you profited from as free goods the ****************** will tax you on that. As you pay off each credit card the other ones keep accumulating interest and your credit score keeps diving so if it takes you three years to pay it all off your credit score keeps getting beat up then it's 7 years more so it's actually 10 years until your credit actually will turn around. I find receiving this kind of marketing fraudulent and deceitful and companies like this should not be allowed to send out fraudulent mail that is delivering hope to many only to find out that it's not the hope that it appears to be. They should be forced to put in their mailer that they are that consolidation company and then what can happen during the debt consolidation process IE having to pay income tax on the debt that was saved. that would be owed in taxes this comes in the form of a ****-C tax form

  

  Business response

  02/13/2024

  Thank you for bringing this matter to our attention. We take these matters seriously and we apologize for any inconvenience this matter has caused. Symple Lending offers loans at rates as low as ****% for those who qualify. There are many factors that are taken into consideration before we can determine the risk and offer a rate based on multiple factors. Additionally, upper management has reviewed your file and it did look like you had an application submitted with us but you never had a phone conversation with any of our team members as you stated. All our calls are recorded and monitored for quality assurance and compliance regulation, We didn't find any recording that would support your statement. If you have any questions or concerns, kindly contact us directly so we can assist you. 

• Initial Complaint

  01/30/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  received unsolicited financial offer from company via mail with no return address on it and window of envelope exposing communication as a financial offer for a loan for anyone to see. Did not ask for the a$$holes to send me any scam financial offers, especially with no return address on envelope. What are they afraid of by not putting an address on the envelope? Me sending their piece of $hit offer back to them thats what.

  

  Business response

  02/01/2024

  Thank you for bringing this matter to our attention. We take these matters seriously and we apologize for any inconvenience this matter has caused. We have adjusted our records and have placed all the inforation you provided with our internal do not call list. We trust that this action will prevent any further contacts. Should you receive further unwanted communications, please bring the matter to our attention and we will address it promptly. We appreciate your understanding in this matter.

• Initial Complaint

  01/30/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Symple Lending is not a legit business. I received a letter in the mail with pre-approval for a personal loan. When I called the telephone number ************ on the letter on January 30, **** Tuesday and spoke with representative ************* number ********** he took my information including social security number with my Email and stated He will call me back and never return a call! When I call his direct number ************ several times there is no answer. Another fake telephone number for Symple Lending .This business and phone numbers seems like a scam company. Please investigate so no one else gets hurt. Thanks in advance.

  

  Business response

  02/01/2024

  Thank you for bringing this matter to our attention.Our records indicate you have been in communication with our upper management team regarding your concerns. We apologize for any inconvenience this matter has caused and appreciate your patience during our resolution. Please dont hesitate to contact us directly you have further questions regarding this matter. 

• Initial Complaint

  01/15/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  On 14 Jan **** I submitted an online application for a loan precipitated by a **** delivered flyer with an offer for said loan and a website address with a special offer number based on my being pre-qualified. I applied and was texted my loan offer was waiting, but that the business was closed. I responded that I would be available to speak by phone today, 15 Jan **** after 9am PDT. Unfortunately, I had an emergency come up that made me unavailable until later in the day. Symple Lending used Artificial Intelligence to phone me from different phone numbers in a harassing manner beginning at 739am, then again at 829am, then 900am, 1005am, 1256pm, and at 118pm, the last call I finally answered (I heard the last three calls), and a woman said, "hello" after I said, "hello", and then hung up the phone. I did give explicit permission for this company to contact me after 9am today, 15 Jan ****, but not to call my number repeatedly by robodial and not leave a message in a harassing manner, and particularly when I answered the phone, to not *********. Under no circumstances did I give permission for this company to call me prior to 9am today. I made an outbound, recorded call to Symple Lending at 218pm and before inquiring about my loan application, told the loan rep about the calls received and he admitted that his company engages in AI robo calls that do not leave messages and excused that harassing behavior that my choice to fill out the application gave them permission to engage in such harassment. I told him he was wrong. He became so insolent, I requested to speak to a manager. First denied and told no manager was at his offices, then one became available. This manager took a few minutes but took the same tact as the loan rep, acting passive aggressively and ultimately "solving" the situation by unilaterally putting me on their do not call list and telling me his company will not do business with me. If you want the recordings of the phone call, I can provide them.

  

  Business response

  01/24/2024

  The customers concerns were escalated to leadership. Upper management will be reaching out to customer to resolve this matter.  We thank the customer for bringing this to our attention and look forward to assisting him to resolve this issue. 
  

• Initial Complaint

  01/04/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I was hung up on 4 times. I am wanting to cancel my contract, that occured 1-3-24 with Symple Lending. Not a very professional business, when youre being hung up on.

  

  Business response

  01/09/2024

  We want to apologize on behalf of Symple Lending for the lapse of judgment demonstrated by the representative in question. We always aim to provide excellent service to our customers at all times, and we sadly fell short in this incident.
  Our **************************** reviewed your file, and there was an oversight when it came to the scheduled appointment. 
  
  
  Our team member who helped you with the application left you a detailed voicemail so we can provide a resolution. Thank you for sharing your experiences with us and allowing us to improve our service.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩