Complaints

This profile includes complaints for Credit9's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Credit9

  18200 Von Karman Ave Ste 500 Irvine, CA 92612-7145

  
• 

  Credit9

  18201 Von Karman Ave Ste 700 Irvine, CA 92612-1058

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Saw an ad for debt consolidation so I filled out the application. Shortly there after, I was contacted by a rep who went over the program and then informed me that I was approved by the back end. Upon this notification, I informed him that I would like to think on if I wanted to sign an agreement with them. Once I informed him of this, his approach was very aggressive and I felt like it was pressuring. I would like to no longer be contacted in any way EVER AGAIN. I also your rep lied about my credit score and provided me with a score that was over 100 pts less than my actual score.

  

  Business Response

  Date: 05/02/2024

  Thank you for bringing this matter to our attention. We take your claim seriously and we apologize for any inconvenience this matter has caused. We have adjusted our records and have placed the telephone number an other contact information you provided on our internal Do Not Contact lists. We trust that this action will prevent any further contacts. Should you receive further unwanted communications, please bring the matter to our attention and we will address it promptly. We appreciate your understanding in this matter.

• Initial Complaint

  Date:04/29/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  More than 30$ in damages, my information was mis used. Money not paid. The company has violated personal privacy laws as I have requested they remove my information from their accounts and not sell my personal financial information or contact information to other companies the have misrepresented themselves as a loan lender but are in fact & very aggressively only pushing financial debt solutions. On the day of initial contact I instructed that my information was not to be used or distributed in any manner. In two days since initial contact I have received over 22 emails and numerous phone calls from them and companies they blatantly distributed my information to. I also have notified them that a cease and desists letter is eminent if they do not comply with my instructions. If this action is required or further action all costs in legal fees and activation will be sought as remedy to include removal of information from all communicated information to other companies that associate with their business distributing my information. All subsequent efforts to reclaim my personal information from their malice will be expected to be in any settlement. ExhibitsA with others available: *********************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************

  

  Business Response

  Date: 05/06/2024

  ****************,

  Thank you for bringing this matter to our attention. We take your claim seriously and we apologize for any inconvenience this matter has caused. We have reviewed the information you provided concerning your belief that credit9 has misused your personal information and has violated privacy laws. Additionally, you request we cease all contact and sharing or your personal information and adjustments to the content of our marketing material.

  Our review of this matter indicates at or around the time you requested assistance from credit9,you may have requested assistance from other companies similar to credit9, such as RedDartLoans. Credit9 did not share your information with RedDartLoansor any other third party.

  Per your request we have adjusted our records and have placed the telephone numbers you provided on our internal Do Not Contact lists. Additionally, we have removed you from any mail marketing list. We trust that this action will prevent any further contacts. Should you receive further unwanted communications from credit9,please bring the matter to our attention and we will address it promptly. Credit9 has no control over the actions of other companies such as RedDartLoans. so any requests you have about such other companies should be made directly to them.

  We appreciate your patience in this matter and again, apologize for any inconvenience this matter has caused. As accommodation for the claimed losses, we are willing to offer you compensation in the amount of $30.00. We have mailed you a release of all future claims regarding this matter. Upon our receipt of your completed release, credit9 will mail a check to you for the specified amount. 

• Initial Complaint

  Date:04/25/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has contacted me multiple times over the past week. I have asked every time for the last 3 days for them to remove me from their call list and I still havent received resolution the calls have continued and the people I tell to remove me from the call list continue to try and get me to answer questions about why I no longer want to be contacted by them. No one is removing my information from their database. Ive blocked numbers only to be contacted by different numbers multiple times per day. I have advised the last person that called me that I will be filing harassment charges against their employer for the repeated disregard for my request to no longer be contacted.

  

  Business Response

  Date: 04/25/2024

  Thank you for bringing this matter to our attention. We take your claim seriously and we apologize for any inconvenience this matter has caused. We have adjusted our records and have placed the telephone number you provided on our internal Do Not Contact lists. We trust that this action will prevent any further contacts. Should you receive further unwanted communications, please bring the matter to our attention and we will address it promptly. We appreciate your understanding in this matter.

• Initial Complaint

  Date:04/19/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied to Americor for assistant to help consolidate my bills as my husband is unable to work due to health reasons and I am the only one working. They did their very best to help me and when they had negotiated all of my accounts, they spoke with me about Credit9 - that the hand off would be to go with them as they will provide a loan in the amount to cover all of the debt balances, they Americor negotiated. I thought that was going to be good. No one ever contacted me about the Credit 9. Only received documents to sign stating I had the loan and the payment amount to pay each pay day. I was ok with this. What happened they took money out of my account not on a payday of mine, it messed my entire account up with checks bouncing. I called them and tried to explain to them they cannot take money out any time they wanted I thought we'd agreed to take out on my designated paydays. No one helped me, I had a family emergency and I called and emailed their customer service, to let them know I would like to stall my payment until next month. They said noand attempted 2 more times to take money out of my account. I had to work with my bank to dispute each of those. It was a nightmare, I called them and never spoke with anyone, I emailed them again asking them not to take the money out until next month due to the family emergency. They sent me an email back stating if you have a hardship call us. So I called and they told me you have to pay the back pay for the month you missed, I said, I had no problem doing that if you can put it behind my loan payments so I can move forward again with my payments they said, no, you got to pay now and when you do then we can set up your payments. I explained to him I didn't have the money to pay them for 1 month $230 he hung the phone up on me. I have called my bank to stop payments with them all together I've never worked with such unprofessional people in my life. Do not do business with them unless you want a headache!

  

  Business Response

  Date: 04/26/2024

  *****************************
  We have reviewed the payment activity on your account and indicate that no payments were made appropriately. All account payments have been made in accordance with the terms of your loan agreement and the automatic payment arrangement you agreed to. We regret the circumstances you indicate and have fallen behind on payments. It is our requirement that to make a payment due date change,your account must be current. Our decision not to fulfill your payment due date change request was appropriate, as your account was past due. You indicate you have decided to stop paying on your loan. We regret your decision on this matter and encourage you to continue your payments per your contractual agreement.As a curtesy, will are willing to work with you on a potential payment workout plan, which may include a payment deferment and due date change to get you back on track with your loan payments. If this is something you would like to consider,please contact our customer service at ************** and ask to speak to a recovery agent. 

• Initial Complaint

  Date:04/16/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just acquired a loan from credit 9 to consolidate my debts into one. They move pretty slow but I was told around 4/2 that the payments went out to all creditors involved. I called twice and told them no one got paid. They told me be patient. Here it is 4/16 and two of my creditors did not get paid I called in only to be told by ********************* she said her name was very rude that one just went out on 4/12 when I was told differently. I again asked to speak to a mgr but one is never available and they never call me back. Im getting calls not that Im late but courtesy call reminding me if payment due. I regret taking out a loan with this company because they are not helpful and you can never speak to a manager and they lied to me.

  

  Business Response

  Date: 04/23/2024

  **************,

  Thank you for your correspondence regarding your experience with the credit9 customer service team. We apologize for any poor experience you experienced. The experience you received is not indicative of the service that credit9 strives to provide. 

  With respect to the payment of creditors, we have confirmed that all creditors have been paid. Payment to First Tech FCU was made on April 11, 2024, and a payment to Ally was made on April 15, 2024.

  We appreciate your patience in this matter. 

• Initial Complaint

  Date:04/15/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Business calls multiple times a day to the point that it's borderline harassment. I've never done business with them nore have I seeked out a loan with them.

  

  Business Response

  Date: 04/15/2024

  Thank you for bringing this matter to our attention. We take your claim seriously and we apologize for any inconvenience this matter has caused. We have adjusted our records and have placed the telephone number you provided on our internal Do Not Contact lists. We trust that this action will prevent any further contacts. Should you receive further unwanted communications, please bring the matter to our attention and we will address it promptly. We appreciate your understanding in this matter.

• Initial Complaint

  Date:04/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Like many others on this thread, this company call me multiple times per day, to the point it is disrupting my work. I have no affiliation with this company or its products, and I respectfully request the solicitation calls to stop.

  

  Business Response

  Date: 04/09/2024

  Thank you for bringing this matter to our attention. We take your claim seriously and we apologize for any inconvenience this matter has caused. We have adjusted our records and have placed the telephone number you provided on our internal Do Not Contact lists. We trust that this action will prevent any further contacts. Should you receive further unwanted communications, please bring the matter to our attention and we will address it promptly. We appreciate your understanding in this matter.

• Initial Complaint

  Date:04/05/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company called me about a loan as soon as they received my Social Security number the call disconnected. I believe I may have been fraudulently contacted under the guise of this company by someone stealing my information.

  

  Business Response

  Date: 04/08/2024

  ********************
  Thank you for the communication regarding your experience with contacting credit9 and its affiliated companies. We take all these matters seriously and appreciate the ability to respond. We have reviewed the telephone calls you made to our organization and apologize for the disconnected call between you and one of our agents. The information you provided was to a credit9 agent. The calls you made were to a legitimate company and the information you provided is secure and is subject to the companys privacy policies. It is our understanding you were able to have your situation reviewed. Again, we apologize for any inconvenience this matter has caused and trust this response addresses your concerns. 

• Initial Complaint

  Date:04/03/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I would like them to quit calling me. I don't want to do business with them and have asked them nicely too quit calling.

  

  Business Response

  Date: 04/03/2024

  Thank you for bringing this matter to our attention. We take your claim seriously and we apologize for any inconvenience this matter has caused. We have adjusted our records and have placed the telephone number you provided on our internal Do Not Contact lists. We trust that this action will prevent any further contacts. Should you receive further unwanted communications, please bring the matter to our attention and we will address it promptly. We appreciate your understanding in this matter.

• Initial Complaint

  Date:03/22/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I accessed the site while researching loans online, and to check my rate as it stated, it will not affect my credit score . They ask you to enter basic information to do so, for instance, your name, address, email and phone number. I did not follow through on obtaining loan, as I received a loan through my credit union. However, credit nine calls me repeatedly throughout the day mostly from a 949 area code number. I do not have any credit9 or any of its affiliates and ask the repetitive calls stop. thank you.

  

  Business Response

  Date: 03/25/2024

  Thank you for bringing this matter to our attention. We take your claim seriously and we apologize for any inconvenience this matter has caused. We have adjusted our records and have placed the telephone number you provided on our internal Do Not Contact lists. We trust that this action will prevent any further contacts. Should you receive further unwanted communications, please bring the matter to our attention and we will address it promptly. We appreciate your understanding in this matter.