Reviews

This profile includes reviews for Credit9's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Credit9

  18200 Von Karman Ave Ste 500 Irvine, CA 92612-7145

  
• 

  Credit9

  18201 Von Karman Ave Ste 700 Irvine, CA 92612-1058

  

Review Details

• Review fromSUSAN L

  Date: 06/27/2024

  1 star

  SUSAN L

  Date: 06/27/2024

  CALLS AT LEAST THREE TIMES A DAY. EMAIL AND TEXTS THAT I AM EILIGABLE FOR A DEBT CONNSOLIDATION LOAN BUT WHEN I CALL BACK IT IS ALL QUESTIONS ABOUT MY LIFE THAT A DEBT RELIEF PROGRAM WOULD OFFER. THEY LIE AND LIE TO GET YOU TO CALL TO TRY TO CONVINCE YOU TO DO SOMETHING THAT SHOULD BE ILLEGAL. STOP LYING THAT YOU GIVE DEBT CONSOLIDATION LOANS AND THAT PEOPLE ARE ELIGIBLE.
  

  Credit9

  Date: 06/28/2024

  Dear [Reviewer's Name],Thank you for bringing your concerns to our attention. We sincerely apologize for any frustration or inconvenience caused by our communications. Your experience does not reflect the level of service we strive to provide.We understand how the volume and nature of our calls, emails, and texts may have been overwhelming. Our intention is to assist individuals with their debt relief needs, and we regret if this came across differently.Please know that we do offer debt consolidation loans and debt relief programs, and it is never our intention to mislead our clients. We want to ensure that you have accurate information and feel comfortable with the options available to you.We have removed your contact information from our system to prevent further unwanted communications. Additionally, we would like to discuss your situation in more detail to address your concerns and explore potential solutions together.Please reach out to us directly at ********************************* at your earliest convenience.Kind regards,Credit9

• Review fromGlenn E

  Date: 06/20/2024

  1 star

  Glenn E

  Date: 06/20/2024

  I never asked for Credit 9 to call, after many calls I asked them to stop calling and remove me from their call list. Credit 9 said they cannot remove my name or number without a reason! I stated I gave you a reason I do not want you to call , I do not need your service. Credit 9 then said you have debt right? Actually I do not have credit card debt, I do use my credit cards. Credit 9 questioned that statement, then Credit 9 said do I not have income for a loan? I then asked for a manager Credit 9 stated they could not do that!!!, and hung up on me. I called the number right back some other sales rep from Credit 9 took my call and said they could remove my contact info from this promotion! I stated NO remove from all contact. For those of you out there who need debt help please watch out for this company!!! My experience makes me wonder how they have such a high review score? If you read down in other reviews others had the same or very similar comments, and credit 9 writes back something about sorry for the confession. I give Credit 9 negative 10 stars!!! but I am forced to give nothing less then 1 star to post this! PLEASE watch out for Credit 9!!
  

  Credit9

  Date: 07/01/2024

  Dear *****,Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience and frustration you experienced with our calls and the handling of your request to be removed from our contact list.We strive to provide respectful and helpful service, and it is clear we did not meet these expectations in your case. Your feedback is very important to us, and we are taking steps to ensure that such issues are addressed promptly and do not happen in the future.Please contact us directly at ********************************* so we can confirm the removal of your contact information from our lists and discuss any further concerns you may have.We appreciate your feedback as it helps us improve our services. We are committed to making necessary improvements to provide a better experience for all.Sincerely,Credit 9

• Review fromTerri G

  Date: 06/06/2024

  1 star

  Terri G

  Date: 06/06/2024

  I was just notified that I am eligible for a credit 9 loan. I have been working with AMERICOR debt relief. From what I am seeing on here I don't think I want to have any part of this loan. I am already paying AMERICOR debt relief more than I can afford. With all the fees I don't know how I will ever get my debts resolved.i don't think
  

  Credit9

  Date: 06/27/2024

  Thank you for sharing your concerns with us. We understand that managing debt can be challenging and we want to ensure that you feel confident and comfortable with the services we provide.We apologize if the fees and payments are causing you additional stress. Our goal is to help you resolve your debts in a manageable way. We would like to discuss your situation in more detail to explore all available options and find a solution that fits your needs.Please reach out to us directly at ********************************* at your earliest convenience so we can discuss your situation and potential solutions together.Thank you for giving us the opportunity to address your concerns.Kind regards,Credit9

• Review fromVera C

  Date: 06/04/2024

  2 stars
  I requested a early payment be drafted using their online system. The date of June 11 was entered to be drafted but funds were taken from my account on May 29, 2024. Checked online and could see that the $200 extra payment had been posted. Called to get the money reimbursed to me. They initially said that they didn't have my payment. After much discussion they acknowledged the payment was there and agreed to reimburse back to my account within 2-3 days. June 4, I called because the funds had not been put back into my bank account. Representative started saying that we didn't have my $200 and eventually, said she see that it was sent over for approval to a supervisor to be refunded. Then she mentioned it would be up to ************************************ and/or approve the reimbursement. Online, as I view my account there is no record of the payment existing or being refunded to me. It's like it never existed after my request was to draft it out on June 11 and they took the payment more than 2 weeks earlier. This is poor business practice and on the fact that their system is not accurate for the customer and/or the representative. They often don't see the same information I am viewing when I log into my account, especially when you pay extra on the balance.

• Review fromMelvia M

  Date: 05/15/2024

  1 star

  Melvia M

  Date: 05/15/2024

  They call all hours of the day and multiply times daily. I never signed up for a loan and can't get them to stop calling!!!!
  

  Credit9

  Date: 05/20/2024

  Dear ******,We sincerely apologize for the inconvenience and frustration you've experienced with our calls. We understand how disruptive frequent and untimely calls can be, and it is never our intention to cause any distress.It appears there may have been a misunderstanding, and we take your feedback seriously. We have now added your number to our Do Not Call list to ensure you no longer receive calls from us. To confirm this change or if you have any further concerns, please contact our customer service team at ************************************** satisfaction is important to us, and we are committed to resolving this matter quickly. Thank you for bringing this to our attention, and we appreciate your patience and understanding.Sincerely,Credit9

• Review fromChristian G

  Date: 04/29/2024

  5 stars
  Want to give a big shoutout to *********************** at Credit9 for being nothing short of professional and intelligent when it came to my loan scenario. Although we were not able to continue doing business together, ***** still took time out of his day to explain to me the differences in what determines an Approve vs. Ineligible and what my reasoning(s) for one or the other were. If there was anyone at Credit9 I would want to work with, it would be *****. Way to go man, setting the bar high for your peers!

• Review fromAaron R

  Date: 04/25/2024

  1 star

  Aaron R

  Date: 04/25/2024

  Business calls multiple times a day to the point that it's borderline harassment. I've never done business with them nore have I seeked out a loan with them.
  

  Credit9

  Date: 06/27/2024

  We sincerely apologize for the inconvenience caused by the multiple calls you have received from our company. We understand how frustrating and disruptive this can be.We have removed your contact information from our system to ensure this does not happen again.Please reach out to us directly at ********************************* at your earliest convenience so we can discuss your situation in more detail and explore potential solutions together.Thank you for bringing this to our attention.Kind regards,Credit9

• Review fromStephanie C

  Date: 04/10/2024

  1 star

  Stephanie C

  Date: 04/10/2024

  Terrible company , How is it on the app I see an amount but when I want to pay off what is owed in full what is viewed on my app and apparently the representative has a different number that I have to pay because she said it was interest. Meanwhile I was paying my stuff off with no problem I did not need there service it extended my time period and added more interest when I was initially told oh like ***** cents. I am now told it's *****. I do not see any of this information on the app and I can't even make additional payments that should cancel all the interest that's future dated. I would NEVER recommend this company to anyone. The way your doing business is shady
  

  Credit9

  Date: 04/17/2024

  Dear *********,We appreciate you taking the time to share your concerns, and we're genuinely sorry to hear about your experience. Your feedback is important to us, and we take it seriously.We apologize for any confusion regarding the discrepancy between the amounts displayed on the app and those communicated by our representatives. We understand the importance of clear communication and transparency, and we regret if this was not reflected in your interactions with us.Regarding your concerns about additional payments and interest charges, we'd like the opportunity to further investigate your case and address any discrepancies. Please reach out to us directly so we can discuss your account details and explore potential solutions together.We want to assure you that it's our priority to provide transparent and effective debt relief services to all of our clients. Your satisfaction is important to us, and we're committed to addressing your concerns promptly.Thank you for bringing your concerns to our attention. We look forward to the opportunity to make things right and regain your trust.Please don't hesitate to reach out to us directly at ********************************** We're here to help and ensure that you have a positive experience with our services.Sincerely,Credit9

• Review fromJennifer O

  Date: 03/27/2024

  1 star

  Jennifer O

  Date: 03/27/2024

  If there was a zero I would use it this person: ******************* Who is also part of this company got rude and inconsiderate when I specifically stated I was only interested in a loan not credit counseling. They want me to stop paying my accounts so they can negotiate no way! Been there done that worse thing I ever did! Cant ever recover from that again!
  

  Credit9

  Date: 04/03/2024

  We are deeply sorry to hear about your negative experience with our representative, *******************. Your feedback is important to us, and we sincerely apologize for any rudeness or inconsideration you encountered during your interaction.Providing respectful and attentive service to our clients is of utmost importance to us, and it's clear that we failed to meet that standard in this instance. We take your concerns very seriously, and we are committed to addressing them promptly and effectively.Regarding your preference for a loan rather than credit counseling, we apologize for any miscommunication or misunderstanding that *** have occurred. We understand that each client has unique needs and preferences, and we strive to accommodate those preferences to the best of our ability.Please know that we are here to assist you, and if there's anything specific you would like to discuss or if you have any further concerns, please don't hesitate to reach out to us directly at ********************************** We're here to help and ensure that you have a positive experience with our services.Thank you for bringing these matters to our attention, and we apologize once again for any disappointment or frustration you've experienced. Your satisfaction and trust are of utmost importance to us, and we remain dedicated to making the necessary improvements to better serve you and our clients in the future.Best regards,Credit9

• Review fromIna N

  Date: 03/12/2024

  1 star

  Ina N

  Date: 03/12/2024

  I did not receive the services I was expecting. I was told I owe more money on my credit cards than which I gave to them. If my balance was $500 and I was never late why would I owe $800? I was not told that the accounts had to be late in order for me to get a negotiation.. I am paying the same amount that I could have paid the card off myself there was no negotiation, other than one or $200 maybe.
  

  Credit9

  Date: 03/19/2024

  We are deeply sorry to hear about the frustration and disappointment you've experienced with our services. Your feedback is invaluable to us, and we sincerely apologize for any confusion or misunderstanding regarding your credit card balances and the negotiation process.It is concerning to hear that you did not receive the services you were expecting and that there was a lack of clarity regarding your credit card balances and the negotiation process. We understand the importance of transparency and accurate information in these matters, and we apologize for any confusion or frustration this may have caused.Please know that we take your concerns seriously, and we are dedicated to resolving any issues you've encountered promptly and effectively. If there are specific accounts or balances that still need to be addressed, please reach out to us directly at ********************************** and we will do everything we can to assist you.Thank you for bringing these matters to our attention, and we appreciate your patience and understanding as we work to address your concerns and improve your experience with us.Warm regards,Credit9