Complaints

This profile includes complaints for Americor's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Americor

  18200 Von Karman Ave Fl 6 Irvine, CA 92612-1023

  
• 

  Americor

  18200 Von Karman Ave Ste 600 Irvine, CA 92612-7146

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/28/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Americor or ******************* collected funds to pay a creditor and negotiated with ONE MAIN one of my creditors which accepted a lower settlement . The creditor was paid until October last year as per the statement but the Americor continued to collect or debit my account after that. The amount incorrectly charged is $257 which I seek refund to my account . See the statement attached

  

  Business Response

  Date: 04/01/2025

  Americor Funding, LLC (Americor) has received BBB Complaint 23128987.  We appreciate the opportunity to respond. 
  By way of background, on February 22, 2024 the customer executed a Debt Resolution Agreement with Americor to allow Americor to negotiate and settle his debts.  The customer agreed to make monthly deposits of $1,631.05 into a dedicated third-party savings account to accumulate funds to be used to negotiate and settle his 9 enrolled debts totaling $100,572.00 and to pay Americors fees. The estimated program length was to be 50 months.
  Before the program was cancelled March *******, only three monthly deposits of $1,600.90 were received between March and May, 2024, one debt was removed, and one debt (One Main Financial Group) was settled.  The enrolled amount for One Main was $11,021.00 and the fee for negotiation and settlement of this debt was $2,975.67 ($11,021.00 x 27%).  This debt was settled on April 23, 2024 for $7,717,00 over twelve payments of $643.08 (with an additional $0.04 added to the last payment).  The customer accepted those terms via email.  The first payment was issued on the settlement on April 29, 2024, which is also when Americors fee was fully earned despite collection over time.  As outlined in the statement included in his complaint, settlement payments to One Main and service fee payments to Americor were issued between April 29, 2004 through August 30, 2024.  No subsequent settlement payments were made, or fees collected by Americor thereafter because insufficient funds remained in the customers dedicated account.
  
  Upon cancellation of the program, the funds remaining in the dedicated account ($138.15) were refunded to the customer.      

  Accordingly, there were no incorrect charges and no additional refund is owed.      

  Customer Answer

  Date: 04/01/2025

  Upon cancellation of the program, the funds remaining in the dedicated account ($138.15) were refunded to the customer.''

  This amount was never refunded to me so am not sure what they are talking about. I want this amount refunded immediately to my bank account. 

  

  Business Response

  Date: 04/09/2025

  Americor Funding, LLC (Americor) has received the customers rebuttal.
  Mr.Kimanis refund check was originally issued on March 24, 2025.  Upon receipt of his rebuttal, we contacted him,and he asked not to receive a check.  His current address is different than the address provided in his agreement.  Accordingly, a stop payment was made for that check. Instead, the refund was sent to Mr. ****** by ACH directly into his account.  The payment cleared on April 4,2025. 
  
  

  Customer Answer

  Date: 04/10/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ******** ******
  
   
  

• Initial Complaint

  Date:03/20/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am working with Americor who is helping me pay back consolidate my debt, they have defaulted on the payment process twice now leading to negotiations being difficult and denied. This is the second instance of this happening with the sake company

  

  Business Response

  Date: 03/27/2025

  Americor Funding, LLC (Americor) has received BBB Complaint ******** from Mr. ************* We appreciate the opportunity to respond. 
  By way of background, on January 16, 2023, Mr. ****** executed a Debt Resolution Agreement with Americor.  At that time, he agreed to make monthly deposits of $139.27 into a dedicated third- party savings account for the purpose of accumulating funds to be used to negotiate and settle his debts and to pay our fees.   The estimated term length for the program was 48 months.
  Mr. ****** enrolled four debts with the following creditors:  Discover Financial, Elan Financial /US Bank, ******* USA /****** and Upstart Network /CRB.
  All debts were settled.  The cumulative balance due at the time of the settlements was $8,515.40 and all were settled for a total of $4,101.28.
  The terms of the Target settlement were 1 payment of $65 by 11/3/23 followed by 5 payments of $63 due on the 3rd of each month thereafter.  All payments were timely.  However, it was later found that an error occurred on the first payment, which resulted in it being returned. The other payments were accepted by *******
  Currently, Americor is attempting to re-settle the debt with ******, but ****** has advised that it requires the customers participation in discussing the matter          
  As a result, we have contacted Mr. ****** and, with his cooperation, we believe we will be able to resolve this matter.
  

• Initial Complaint

  Date:03/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted americor about a debt consolidation program they have. The first ******** service *** was great, the second seemed great until I started asking any questions about the service. I was confused about the service, because I dont work in debt consolidation or trust. I beleived it was a debt consolidation loan, but instead it was the company calling my creditors to negotiate settlements and then use the amount I was paying into the trust to start ***aying the companies. I told her I'm looking for a loan. She said, and I quote "you have a blank credit score, there's no one anywhere that's giving you a loan" and I said "I don't think it's right for you to speak on behalf of other banks on wether or not they will decide to approve me" she said "I know they won't give you a loan, we submitted your application to 20 different major loan companies and they all said no" i then told her I was surprised at how angry she got that I was asking questions, and that her entire demeanor changed once I started asking. She was so rude and obnoxiously that I literally had to hang up on her. She then proceeds to call me multiple times, to which I had to block her. And then she emails me to which I requested no further contact. The issue is, she still kept emailing me after I requested no further contact. It wasn't until I threatened to fil harassment charges on her and her company that she decided to stop reaching out to me. Totally unacceptable, and I've attached screenshot of the email chain as well. This is literal harassment and this company should be embarrassed by how vile this employee is.

  

  Business Response

  Date: 03/12/2025

  Americor Funding, LLC (Americor) has received BBB Complaint ******** from Mr. ***********, and we have reviewed the communications referred to in his complaint.  While we understand and appreciate that Mr. *********** has his own point of view of how the end of the conversation occurred, we did not find that our agent acted inappropriately. She was trying to provide guidance to Mr. *********** in an effort to explain why the program was a good option for him. Nevertheless, we will be using this as a learning opportunity for all of our agents.

  As to Mr.Chmielinskis request for no further contact, it is important to note that the email communications were only minutes apart and were not attempts to intentionally disregard the request. Pursuant to his request, we have placed him on our internal Do Not Communicate list and will not contact him by phone,text or email.  

   

  
  

  Customer Answer

  Date: 03/12/2025

  As I'm sure you have recordings of your phone calls with potential customers, I hope that you did not just respond without listening to the call.  If you actually listened to the call, you would know that your representative flat out telling a potential customer that there is no other bank that would approve them is a blatant lie.  If you are not an authorized representative for other financial institutions, then you have absolutely no business saying that other institutions will not approve a customer.  That would be like someone applying for a loan at a car dealership, the dealership does not get the customer approved through their banks, and then telling the customer that because they didn't get them approved, there's not a single other bank that will either, so this is your only option.  Its a blatant lie, it lacks a substantial foundation, and to be fair spreads misinformation too potential customers causing them to think that the ONLY option they have is to agree and sign up with your program.  The fact that you think that wrong doing was my interpretation of the phone call is blasphemy, what your employee said, the way she acted, the attitude and condescending approach, all of it is a terrible way to conduct business and frankly its predatory for an unsuspecting customer who has zero prior knowledge of finance.   Here's a  VERIFIED review from a customer whom used or participated in your service. "I am in the middle of an Americor nightmare. All my assets are being seized. They never even let me know that they were not going to help anymore with this specific case. I received a letter in the mail saying there was a levy against me and the next thing I know, my bank account was wiped out" It even makes more sense as to why there are no ****** reviews, or anything of the sort.  Its so your company can advertise a great reputation by only being allowed to read reviews that you guys pick and choose by posting on your website.

  

  Business Response

  Date: 03/20/2025

  Americor has received your additional message and thanks you for your feedback.
  We always strive to ensure that our customers have the best experience possible. 
  
  

• Initial Complaint

  Date:02/24/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was using americor to help with my debt relief and they did not negotiate with my creditors since i was in the program a year ago from today and so i terminated my account and got them to issue me a refund but i want to press charges against them for not doing what they were supposed to on the agreement. I am being sued by my creditors and it is all because they never negotiated terms with them.

  

  Business Response

  Date: 03/07/2025

  Americor Funding, LLC (Americor) has received Mr. *************** complaint and appreciates the opportunity to respond.   
  By way of background, on February 20, 2024 Mr. ************** executed a Debt Resolution Agreement with Americor in order to settle some debts.   He agreed to make monthly deposits of $603.18 into a dedicated third-party savings account for the purpose of accumulating funds to be used to negotiate and settle his debts and to pay our fees.   At that time, he enrolled four debts. 
  A thorough review of Mr. *************** complaints uncovered some system errors that Americor is currently working to correct.  To amicably resolve this matter, Americor contacted Mr. Feuchtenberger  directly and offered a resolution.  However,  Mr. ************** simply requested a refund.  He was advised that a refund of $7,043.79 was processed 2/25/25 and cleared on 2/27/25.  In addition, there were $194.35 in payment processor fees that have been reversed and are in the process of being refunded to him also. 
  We thank Mr. ************** for his feedback and hope we have resolved his concerns.              

  Customer Answer

  Date: 03/11/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ****** **************
  
   
  

• Initial Complaint

  Date:02/11/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up with Americor to help settle a debt in July 2024 and was advised after the payment that was settled in July for a one time payment of $919.00 was settled with *******************. I was advised that I should receive a settlement letter within 90 days. I have been receiving late notices on my credit report and I am getting the run around from Americor and the issue has not been resolve. Americor received their collected settlement fee of $389.70 and is not trying to resolve the problem. I wrote two letters and I feel I am being ignored. I signed up with Americor to help with my problem, however they are adding on the problem. I did not and am not getting what I have paid for and have the letters that was sent to Americor to assist.

  

  Business Response

  Date: 02/24/2025

  Americor Funding, LLC (Americor) has received BBB Complaint ******** from Ms. ***** and we appreciate the opportunity to respond. 
  Ms. ***** entered into a Client Retainer Agreement for the provision of ************************ with Advantage Law March 18, 2024. Americor provides administrative and support services for Advantage Law. 
  According to that agreement, Ms. ***** agreed to make monthly deposits of $567.85 to a dedicated third party savings account in order to accumulate funds to be used to negotiate and settled her debts and to pay Advantage Laws fees.  The estimated program term is 42 months.   ******** enrolled eleven debts, and to date, four have been settled.  

  One of the enrolled debts was for *******************.   Advantage Law records indicate that it had been settled as well.  However, Ms. ***** advised that she never received a settlement letter from the bank and instead received a statement for January 2025 indicating a balance due of $888.05 and a past due amount of $297.  

  Upon receipt of Ms. ****** complaint, we have investigated the matter and submitted a dispute with ******************* regarding the settlement. We are currently awaiting a response from ******************* and will provide Ms. ***** with an update as soon as we receive a response from them. 

  
  

• Initial Complaint

  Date:02/01/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In Nov 2024, I provided ***** to Americor to payoff the 3 creditors on my account with them. I also asked them to provide how much additional ***** they required to settle. After multiple attempts and delays I requested they remove one unsettled account with ***** Fargo and resolve the other two. They removed ***** Fargo but they have neglected to provide the payoff or pay any of the money I gave them to the creditors. I would appreciate assistance obtaining the payoff and getting them to send the money I provided to the creditors.

  

  Business Response

  Date: 02/07/2025

  Americor Funding, LLC (Americor) has received Ms. ****** BBB complaint and appreciates the opportunity to respond.  
  To provide background, Ms. ***** entered into a Debt Resolution Agreement with Americor on December 4, 2023.  As part of the agreement, she committed to making monthly deposits of $500.77 into a dedicated third-party savings account. These funds are intended to accumulate to be used to negotiate and settle her debts and cover our fees,with a program length of 42 months.

  Three debts were enrolled in the program:
  ***********: Original debt of $13,564,with a 27% fee of $3,662.28. The settlement amount is $8,474.15.
  Citicards CBNA: Original debt of $4,099, with a 27% fee of $1,106.73. The settlement amount is $3,800.00.
  ***** Fargo (WF): Original debt of $7,392. This account was removed per Ms. ****** request.

  As of February 2, 2025, Ms. ***** has made a significant number of payments toward the *********** and Citicards settlements. We understand she intends to make final lump sum payoffs to settle these remaining debts.

  Currently, the balance in the settlement account is $9,761.46. We also note that Ms. ***** has scheduled an additional deposit of $1,381 for February 10, 2025. Once this deposit is received, the account should have sufficient funds to complete the lump sum payoffs for both settlements.

  We hope this clarifies the situation and look forward to resolving Ms. ****** account promptly after the remaining deposit is made.

  Thank you for your attention to this matter.

  
  

  Customer Answer

  Date: 02/07/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved upon receipt of confirmation that the two remain accounts are paid and creditors considers the acct paid in full. 
  
  Regards,
  
  ***** *****
  
   
  

  Customer Answer

  Date: 03/05/2025

  I had file complaint number ******** which is shown as resolved but they continue to be problematic. On 2/13 I received an email notifying me the would stop future drafts and the account was paid. They processed an additional draft which resulted in $105 fees for returned checks. When asked to refund they denied stating 2/14 was the last day to stop the draft. They notified me on 2/13 theyd stop drafts which per their requirements is within the timeframe to stop. Im requesting they refund the 105 plus the 525 show on my account. They also show additional drafts still scheduled - 3/18 is the next scheduled. I request they update and remove all future drafts.

  

  Business Response

  Date: 03/10/2025

  Americor Funding, LLC (Americor) acknowledges receipt of Ms. ****** follow-up communication.
  
  After reviewing the communications outlined by Ms. ***** and conducting a detailed investigation,we determined that the agent correctly stated that the 2/18 deposit was already processing when Ms. ****** file was placed in Review for Completion status.However, the agent inadvertently provided the incorrect cut-off date of 2/14/2025. The correct cut-off date should have been 2/13/2025, as the bank was closed on 2/17/2025 in observance of Presidents Day, which impacted the processing timeline.
  
  Americor refunded the deposit on March 3, 2025, as a result of this issue. Additionally,Americor is prepared to reimburse Ms. ***** for the returned check fees upon receipt of the relevant bank statement(s) or statement(s) showing the number of returned checks and the associated fees.  Once we receive this documentation, we will promptly process the reimbursement.
  
  We sincerely hope this response addresses Ms. ****** concerns.
  
  We remain available to assist with any further inquiries and encourage Ms. ***** to contact us if additional information is needed.  
  
  We look forward to hearing from Ms. ***** so we can proceed with processing the appropriate reimbursement.

• Initial Complaint

  Date:01/09/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a terrible consulting call. They were pushy and talked down on me when I was just asking for information to learn about my options. After feeling like I could not trust this rude consultant, I tried to end the conversation repeatedly saying I'm not ready and I just need time to think - then he used my financial information against me as scare tactics to manipulate me to sign up. They proceeded to pressure me, talk over me, and even gaslight me! This whole call was "recorded" by the way!For someone trying to get help with a sensitive situation, I did not feel helped or cared for. And I want to write this review to warn anyone who is considering Americor to use your intuition and not be coerced into something without unbiased information.I gave this person my full social security number. How do I know that I my identity will be safe? Who can I speak to about this rude consultant and ensure my ssn is safe? Who can I speak to about deleting my information?

  

  Business Response

  Date: 01/16/2025

  Americor Funding, LLC (Americor) has received BBB Complaint ********.
  
  Thank you for bringing your concerns to our attention. We sincerely apologize for the experience you had during your consultation. At Americor, we strive to ensure that all
  interactions are respectful, informative, and conducted with the highest level of professionalism.
  
  We have reviewed the details of your complaint, including the call in question, and understand your frustration. We acknowledge that the consultants approach may not have aligned with our intended customer service standards. We are addressing this matter internally to ensure that all of our consultants maintain a helpful and supportive approach when speaking with prospective customers.

  Regarding your personal information, please be assured that we take privacy and security very seriously. Your file has been placed in our internal Do Not Contact (DNC) list, which ensures
  that your name,phone number, address, and email address will not be used for any future marketing purposes. While we are unable to delete all records due to regulatory requirements, we are committed to safeguarding your data in accordance with established privacy protections.
  
  If you have any additional concerns or questions regarding your information or the situation, please feel free to contact us directly at *************************************** We value your feedback
  and are committed to ensuring that future experiences with Americor are more in line with your expectations.

  
  

• Initial Complaint

  Date:12/27/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received mail for debt consolidation, an offer to get rid of my debt with good interest rate. After I saw the offer I called the number, the mail came in a different company name which is liberty and but when I called americor was on the phone, they lied to me and told me that they would be consolidate my debt with a loan, but after i gave them my information they told me that they would have to close all my accounts and i cant open any credit. After finding out that their offer wasnt as they said and that i wasnt speaking with the people who sent me the letter i sent an email to the person who was handling my info and told them to stop the application and remove my info from their system. I got no response, so i called them and when i did they picked up and asked me if i was recording the call, i said no and they told me that they couldnt help me and started screaming at me to intimidate me. They wouldnt pick up the call or even get back to me about it. I wanted to get my information removed from their systems, because after they got my info i started to receive more mail about debt consolidation. I feel like they are selling my data and private info i provided. Please help me assure that all of my info which include my social is safe from abuse.

  

  Business Response

  Date: 01/06/2025

  Americor Funding, LLC (Americor) is in receipt of  Mr.********** complaint (#********).  We appreciate the opportunity to respond to his concerns.   Liberty First Lending is a lender and Americor works with Liberty to provide alternative services to its customers.

  It is our understanding that Mr. ********** name was included in the Liberty distribution list due to pre-screening criteria for a loan. Upon receipt of his complaint,we have added him to our Do Not Contact list and we have removed all of his contact information for all calls, emails and postal mails.

  In addition, if Mr. ********* wishes to opt out of all pre-screened mailers, he can call ************ or visit ***********************.

  We hope this response alleviates any concerns.

  
  

  Customer Answer

  Date: 01/10/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  Abdulwahab Alsarouri
  
   
  

• Initial Complaint

  Date:10/30/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed on with Americor last week for a debt consolidation program. I changed my mind and called them the next day to cancel. The guy on the phone was really upset and pushy. Their agreement states you can withdraw at any time with no penalty. I have notified them by email, by letter and by phone. I don't want them taking any money out of my account. That hasn't happened yet. I continue to get calls and emails. I just want a confirmation that my agreement with them has been cancelled and I want them to leave me alone

  

  Business Response

  Date: 11/05/2024

  Tell us why here...Americor Funding, LLC (Americor) is in receipt of Ms. ******* complaint (#********).
  We appreciate the opportunity to respond to her concerns. 
  By way of background, the customer executed a Client Retainer Agreement for Debt
  Defense and Debt Resolution Program with Advantage Law on October 22, 2024.
  Americor provides administrative and support services to Advantage Law customers like
  RESPONSE TO ******* ****** Complaint BBB ********
  Shortly after enrollment, Ms. ****** expressed her desire to cancel the program.
  Although follow-up calls and emails were made to discuss the possibility of retaining her
  participation, we understand that these may have caused frustration. Upon receiving her
  formal request, we expedited the cancellation process, and her account was effectively
  terminated as of October 31, 2024.
  Furthermore, a deposit that was scheduled for November 1, 2024, was voided, and Ms.
  ****** was notified that no further action would be taken on her account. To prevent
  any additional inconvenience, we have requested that her contact information be placed
  on our Do Not Contact list.
  We regret that we were unable to assist Ms. ****** in achieving her debt-free goals.
  However, we hope these actions have addressed her concerns and provided her with
  peace of mind.
  Please let us know if we can provide any further assistance.

• Initial Complaint

  Date:10/18/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Business representative won't stop contacting me. ******* ******** was declined his offer for debt consolidation, became insulting and gave a backhand insult. He was told once to stop harassing me and three times to stop contacting me. Then he tried to turn it on me and told me to stop contacting me, which I did. Is this the way Americor does business? To harass people who decline their services?

  

  Business Response

  Date: 10/23/2024

  Americor Funding, LLC (Americor) is in receipt of Ms. ********* complaint (#*******). We appreciate the opportunity to respond to her concerns. 
  Although initially, we were unable to locate Ms. ******** in our database, by cross-referencing her email address, we were able to locate her file under the name ******* ******. In addition, we were able to locate her communication with ******* ******** asking him to stop contacting her.
  
  Based on her request, we have placed her on our Do Not Contact list so that she will not be contacted again.  We have submitted her names (both ******** and ******), address, phone and email address to the list. 
  
  In addition, we sincerely apologize for her treatment by Mr. ******** and will address this issue with his manager. 
  
  We hope this will alleviate any concerns

  Customer Answer

  Date: 10/23/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ******* ********