ComplaintsforAmericor

• Initial Complaint

  08/03/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Americor has ********************************** convicted felon of grand theft forgery working as a supervisor.

  

  Business response

  08/08/2024

  Americor Funding, LLC (Americor) has received Ms. ***** BBB Complaint (#********).  We appreciate the opportunity to review it.  We have been unable to verify the claims made.
  State and federal privacy laws protect our employees.  Accordingly, we are unable to comment specifically on her claim.
  Nonetheless, all Americor employees are subjected to background checks at the time they are hired.  Americor is satisfied it has performed its due diligence and complied with all statutory requirements.  

   

• Initial Complaint

  07/26/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Americorp has refused to stop calling. They keep calling and I have never filled out any online document or requested any debt relief from Americorp ever. They refused for 10 minutes to put me on the do not call list.

  

  Business response

  08/05/2024

  ********************************** (37794208)
  Americor Funding,LLC (Americor) is in receipt of ******************************* complaint (#********).We appreciate the opportunity to respond to her concerns.
   ***************************** reported receiving unwanted calls.  Accordingly, upon receipt of her complaint,we immediately placed her on our internal DNC list.
  ***************************** also advised that she had not filled out any forms online or otherwise sought debt relief assistance from Americorp. In our investigation, we discovered that we obtained her name when it was purchased from a lead provider ConsumerNSight on July 26, 2024.  Although we have made further inquiries with this company, to date, weve not received a response. 
  We hope this clears up any questions or concerns.

• Initial Complaint

  06/25/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I sent Americor $****** on June 5th, 2024 to start a relief program. On June 7, 2024 I contacted *********************** at Americor and canceled the program. I was told I would receive a refund of ****** in about (11) days. I have called repeatedly since June 7th and I keep hearing it be 14 days. As of yesterday June 25: 2024, they wont send my refund until at least July 2, 2024.. They said it took them fourteen days to complete a review of my cancellation. It appears as though I am being punished for canceling the program.

  

  Business response

  07/03/2024

  ************************* (36778654)--BBB Complaint
  Americor Funding, LLC (Americor) is in receipt of Mr. ****** complaint (#********).We appreciate the opportunity to respond to his concerns. 
  
  By way of background, the customer enrolled and executed a Debt Resolution Agreement with Americor on June 4, 2024.  Two debts totaling $17,215 were enrolled in the program. The customer agreed to make deposits of $395.77 per month into a designated third-party savings account for the purpose of accumulating funds to negotiate with the customers creditors. 
  
  On June 5, 2024 ************** made a deposit of $407.07 into his Settlement Account.  Shortly thereafter, he changed his mind and decided that the program was not for him. ************** canceled and requested a refund. The deposit made June 5 did not clear until June 7. 
  
  ************* filed the complaint because as of June 25, 2024 he had not received his refund. 
  
  Upon receipt of his complaint, Americor asked that the *** deposit be refunded. 
  
  Accordingly,Mr. ****** refund was sent out June 28.
  
  We apologize to ************** for the delay in getting his refund out.
  
  
  

• Initial Complaint

  05/06/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Deceitful practices!! Stealing money and not explaining the details accurately!! This agency guaranteed to help with credit counseling, they charged me more then I owed to creditors!!

  

  Business response

  05/13/2024

  attached.

• Initial Complaint

  04/25/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Signed an agreement with this company and later decided the same day to cancel. I wrote both the associate that signed me up and client services with the attached cancelation documentation. The agreement states that you can cancel within three days of signing the agreement without any penalty. I have received no confirmation or response. When I tried to call the client services number on the website, the phone call says it will connect you to an associate and just hangs up. I tried this several times and I'm still receiving emails about my account without confirmation of cancellation. This seems very suspicious. I do not trust this company. The initial associate was very pushy. i do not recommend.

  

  Business response

  05/02/2024

  *************************** (35596238)  BBB
  Americor Funding, LLC (Americor) is in receipt of **************** complaint (#********).We appreciate the opportunity to respond to her concerns.
  Ms. Wardens program and all associated accounts have been cancelled pursuant to her request.
  On April 26 at 8:21 a.m. we emailed her to acknowledge receipt of her call to one of our agents requesting cancellation. 
  In addition, we followed up on April 29 at 12:55 p.m.  advising that her debt resolution plan was canceled and no further activity will be done on her accounts. 
  We hope this clears up any questions or concerns.

• Initial Complaint

  04/24/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  In April of 2023 ,I retained the services of Americor to reconcile my debt. They told me to stop making payment on the debt and pay only them a fee for six months then they will get a settlement and reconcile the debt and I would make payments to them.At the end of the 6 months I could not get an answer at the loan or the debt Now it one year later and they have done nothing with my debt as promised and took my money. I asked for a full refull and they are giving me the run around. They claim it take time to reach out but have not reached out to one single debtor in over a year and it seems bankrupt is my only option and they have not given me the money I gave they solicit through deceptive means

  

  Business response

  05/01/2024

  Tell us why here...************************* (14435002)        BBB Complaint ********
  Americor Funding, LLC (Americor) is in receipt of Ms. ******* complaint (#********). We appreciate the opportunity to respond to her concerns.
  
  By way of background, the customer enrolled and executed a Client Retainer Agreement (Agreement) with Advantage Law on February 10, 2023. Americor provides administrative and support services to Advantage Law customers like ****************.  Four debts totaling $15,220 were enrolled in the program. The customer agreed to make deposits of $280.05 per month (minus $9.95 savings account fee) into a designated third party savings account for the purpose of accumulating funds to negotiate with the customers creditors. The estimated program length was 48 months. 
  
  From 2/10/2023 to the present ****** has made deposits of $1,350.50. Deposits due from July, 2023 through the present have not been made,except for a make up for an earlier NSF deposit in September, 2023.
  
  Since no deposits have been received for more than six months, it has been impossible settle any of the accounts.
  
  As a result, the customer has asked that the program be canceled. 
  
  On April 26, 2024 an email was sent to her advising that we had received her cancellation request and that it was being processed.  In addition, once cancelled, please allow 5-7 business days to receive your refund.
  
  We hope this clears up any questions or concerns.
  
  

• Initial Complaint

  04/08/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  The company is using deceptive practices to gather consumer information. Under the false pretense of a consumer loan, ******* proceeded to gather all my information. She told me it was for an unsecured loan. I specifically asked her if it was one of those debt resolution programs were they require me to default on all my payments for several months and crash my credit so they can settle my debt. She told me no, its nothing like that. Thats exactly what it was. I asked her what the minimum credit score was to qualify for a loan and she said it is based on each individual person. I asked what the minimum credit score was. She again told me, its based off of each individual person. Once she ran my credit she admitted, the minimum for a loan is a 680 credit score. I then called her on her deceptive practice and asked her why she wasnt upfront with me about that. At that point she hung up on me.

  

  Business response

  04/15/2024

  ***************************** (********) BBB RESPONSE
  Americor Funding, LLC (Americor) is in receipt of Mr. ******** complaint (#********). We appreciate the opportunity to respond to his concerns. By way of background,the customer contacted Credit9, LLC, the sister company of Americor, upon receiving a marketing mailer about a potential loan offer.  
  
  The agent gathered information from the complainant in an attempt to qualify him for a loan and to see what other options would be available to him if a loan was not available.Ultimately, ****************** did not qualify for a loan with Credit9, and he did not want to continue to review his options further with a network of several other lenders that *** have had differing requirements for qualification.  
  
  The complainant feels his time was wasted and that the agent failed to assume that he would have been aware of what his credit score was and advise him at the beginning of the call about the minimum credit score required by Credit9, so that he could decide himself whether to pursue the matter further. Although ****************** advises that he asked her what the minimum credit score was (to qualify for the loan), no such question was ever asked. Instead, ****************** asked to have the summary of options sent through a webpage, and the agent advised that the options emailed to him were based on him personally and, as a result, could not be placed publicly on a website. Had he asked, the information for Credit9 would have been provided, but the minimum credit score requirement information for the other network lenders would not have been known to the agent. 
  
  Ultimately, upon review of the transaction and of the recorded call, no deceptive practices as reported by ****************** were found. 
  
  
  

  Customer response

  04/16/2024

  This is simply not true. I asked specifically if any options were to default on payments until written off. I was told no. That was a lie and was deceptive. 
  i did not request an email. I was sent a link via email and she kept instructing me to click the link. I did ask what the minimum credit score was. She said she didnt know, and then later in the call after running me through the process told me exactly what the minimum score was. 
  she lied and was indeed deceptive 

  

  Business response

  04/26/2024

  CRUMMER (********) REBUTTAL
  Americor Funding, LLC (Americor) is in receipt of Mr. ******** rebuttal with regard to our response to his complaint (#********).  We appreciate the opportunity to respond to his concerns.
  As provided in our initial response to Mr. ******** complaint, upon receipt of his Complaint, we thoroughly reviewed this matter.
  We found no deceptive practices and again advise that had he asked for the minimum credit score required for a Credit 9 loan, he would have been so advised.  He did ask multiple times whether the loan was to be secured or unsecured and was advised it was to be unsecured. 
  ****************** seeks no further contact from the business and we will comply with that request.   He has been added to our internal Do Not Contact list. 
  

• Initial Complaint

  04/04/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I signed up with Americor after initially requesting a reconciliation loan on 4/1/2024. After signing up I did additional research and found this service wasnt the best option for me. On 4/3/2024, I filled out the notice of cancellation and emailed it. Per the contract it states, Withdrawal from the Program:A. Cancellation or Termination of this Agreement by You: You may withdraw from this debt resolution program at any time, without any penalty or other obligation, by providing AF with written notice, which may be electronic. Subject to our verification of your identity, we may, in our sole discretion, accept a verbal termination notice. AF will respond to any written request to cancel or terminate the program in a timely manner. If you have any concerns about the program, we recommend you first contact our ************************** at **************.(i) If you choose to withdraw from this program within five (5) days from the date of this transaction (Cancellation), all the funds in your Settlement Account will be refunded to you within five (5) days of our receipt of your written Cancellation request. Please see the enclosed Notice of Cancellation form for a detailed explanation of this right.. Im now getting calls and texts saying they will not withdraw me without verbal confirmation. It seems they are trying to get me to change my mind. There is no mention that its a requirement to put it in writing and confirm verbally in the contract. I have already had $1,200 drafted from my account and need confirmation that the contact is terminated and I will get my money returned as outlined in the contract. I cannot get them to do it in writing without talking to someone.

  

  Business response

  04/23/2024

  ********************* (********) BBB RESPONSE
  Americor Funding, LLC (Americor) is in receipt of Ms. ******* complaint (#********). We appreciate the opportunity to respond to her concerns. By way of background, the customer enrolled and executed a Debt Resolution Agreement (Agreement) on April 1, 2024.  Upon receipt of her cancellation request, Americor began the cancellation process, and ultimately completed the cancellation on April 11, 2024. An email was sent to **************** that day, confirming the cancellation process was complete. Additionally, a refund of the deposited funds totaling $1,181.52 was issued to **************** via ACH on April 10th and cleared on April 12th.

  
  We hope this clears up any questions or concerns.
  

• Initial Complaint

  03/16/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I became a Americor client in April 2021. I completed my payments in November 2023 to them and "graduated" from their program. I have been trying to resolve my credit report charge offs for the following three accounts on my own - Synchrony Paypal Credit Card, Synchrony Amazon Credit Card, and my Synchrony Paypal Credit/PPC account. I was told via email communication from Americor that these accounts were settled by them and I have paid a substantial amount to Americor to fulfill my obligation. I am no longer able to access my client portal to see exactly how much I paid but I did what I was supposed to do. I contacted each of these creditors individually who reported that my accounts were "charged off" and not settled. I was not able to get a letter to show that they were settled from the creditor either due to having outstanding amounts due. I feel that I have been deceived by Americor as they were supposed to help in this process. I have attached what documentation I have from them including the payment ledger that showed that I paid for these settlements. I am requesting that they obtain proof of settlement for these creditors, assist in updating my credit report to reflect that they were indeed settled instead of charged off, and get proof/documentation emailed to me for my records.

  

  Business response

  04/04/2024

  Americor Funding, LLC (Americor) is in receipt of Ms. ********* complaint (#********). We appreciate the opportunity to respond to her concerns.
  

  We have thoroughly investigated the issues you raised in your complaint and are working to resolve any errors that *** have occurred. Americor will contact you directly to discuss resolution.
  

  We hope this clears up any questions and/or concerns.
  

  
  

  Customer response

  04/04/2024

  I was informed by the creditors that were not settled that I contacted on my own that there was never a settlement although I was charged a settlement fee by Americor. Americor tried to contact me to settle these accounts after the original BBB complaint and for me to become a customer again. I do not accept their resolution at this time because I have not been contacted by them to inform me what they are going to do. I paid them thousands of dollars to do their job that they did not complete.

  

  Business response

  04/12/2024

  The customer has been in communication with ********************** about resolution of her complaint.

  Customer response

  04/12/2024

  The business has reached out and offered some documentation regarding my settlements that are pending. However, I am still waiting for these accounts to be settled. I am also waiting for credit report updates. I am still calculating my settlement fees to see how much was taken for these accounts. 

• Initial Complaint

  03/07/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  02/15/2024 paid for debt consoludatiion. $566.41

  

  Business response

  03/14/2024

  Regarding the customers request for a refund, she is advised to telephone our ************************** at ************ and request a cancellation of her program going forward and a refund of funds in her savings account.
  As stated in her Client Retainer agreement at section 7 (a),Cancellation or Termination of this Agreement by You: You may withdraw from this debt resolution program at any time, without any penalty or other obligation, by providing Firm with notice of the cancellation or termination request (Notice). If you have any concerns about the program, we recommend you first contact our ************************** at **************.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩