ComplaintsforAmericor

• Initial Complaint

  03/07/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  02/15/2024 paid for debt consoludatiion. $566.41

  

  Business response

  03/14/2024

  Regarding the customers request for a refund, she is advised to telephone our ************************** at ************ and request a cancellation of her program going forward and a refund of funds in her savings account.
  As stated in her Client Retainer agreement at section 7 (a),Cancellation or Termination of this Agreement by You: You may withdraw from this debt resolution program at any time, without any penalty or other obligation, by providing Firm with notice of the cancellation or termination request (Notice). If you have any concerns about the program, we recommend you first contact our ************************** at **************.

• Initial Complaint

  03/01/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  12/15/2023 I submitted an email requesting money being withheld to cease. Negotiations were stalled because the company holding the debt was making internal changes. While nothing was happening to end my debt, the dedicated funds deducted from my bank continued to build.They did not withhold the monthly amount of $385.16 for one month upon my request while they researched.Then withholdings continued, and I sent more emails requesting they either cease withholding or end negotiation efforts and pay my debt off 100% since I believed the funds to complete my request were available in my dedicated account. I continued emailing that the funds being withheld cease, my debt would be paid off at 100% without negotiation, and the balance of my money would be returned to my bank account. I have signed a form to release information to the debt holder as of Feb 23, 2024. I have asked again that they cease withholdings since this is the status of my account: Debt account balance of $792.84 possible negotiation $240.0050%Pending Funds (which states that the funds are pending receipt of more money to offer the debt settlement.) My Dedicated Account Balance is showing as $1124.02, which does not reflect the 2/28/2024 payment of $385.16. I have been told they cannot stop the withholding. However, as mentioned above, they did just that one time previously when I asked.

  

  Business response

  03/15/2024

  We have reviewed the customer's internal file. The final creditor enrolled by the customer in the Debt Settlement Program has been paid on March 15, 2024. The customer's file is currently being reviewed for completion. Thank you. 

  Customer response

  03/18/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *********************
  
   
  

• Initial Complaint

  03/01/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I started with this company back in Dec. 30/2022 they took draft fee every time I deposited money for 6 months before paying anyone, they had to have a lot just to start settling!! But this the good part when they do they take that draft fee out right off then when they pay the creditor they hook it to you example They pay a creditor know this there going to just pay them $25 /24 months then they throw that processing settlement whatever it is and they charge you $44.50 know Im not some rocket science but I can do math there payment is twice as much my monthly payment. You will like this they settle with I company tell me ok we will settle for $927 there fee is $488.00 which I believe thats probably half I call that scamming you, they dont want to talk to me. Save your energy and most of or all your money, Could have taken care of these things only if you had your money, I believe thats stealing and that against the law,

  

  Business response

  03/06/2024

  Americor Funding, LLC (Americor) is in receipt of ************** complaint (#********). We appreciate the opportunity to respond to his concerns. 
  By way of background, the customer enrolled and executed a Debt Resolution Agreement with Americor on December 2, 2022. Six debts totaling $14,849.00 were enrolled in the program, with one account ultimately removed.  The customer agreed to make deposits of $269.72 per month into a designated third party savings account for the purpose of accumulating funds to negotiate with the customers creditors. Four debts were negotiated by Americor.  Two of the debts had been settled in full, with the remaining two in term settlements in progress before the customer canceled the program on January 29, 2024. 
  Regarding the customers desired resolution for an explanation of charges, such was clearly explained to her in an email from our ************************** to her on February 13, 2024 (attached). Such fees were discussed at enrollment as well as in Section 5 of the enrollment agreement. In addition, the draft fees she refers to in her complaint are third party savings account fees and are not paid to Americor.  It must also be noted that the in term settlements negotiated on behalf of the customer are short term fixed payments and devoid of fees and/or accruing interest unlike if the customer would have continued making minimum monthly payments to existing creditors on the full balances, resulting in a significant benefit to the customer. 
  We hope this clears up any questions and/or concerns.   
  
  

• Initial Complaint

  02/16/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I signed up for their program in hopes to be debt free. False information was given by their salesman to close the deal. My contracted amount to be pulled directly out of my checking account was $538. They pulled $545 with no reason why. Would not correct that issue. I canceled the program on 2/7/2024 because they didn't do anything they told me they would. I still have not been refunded my money. I've heard from them on the phone 3-5 business days, 5-7 business days, **** business days, an accumulative of ***** business days to get my money back. Nobody there can give me a straight answer. Then I was told 2/15/24 that Americor doesn't have my money, a third party has my money and I have to wait on them. I believe this company to be a scam.

  

  Business response

  02/23/2024

  Per the customer's desired settlement request, a refund in the amount of $743.39 was issued back to his bank account, which cleared on 2/16/2024. We hope this clears up any questions and/or concerns. thank you. 

  Customer response

  02/23/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. However I will never suggest anyone use this business because I had to demand the money back because of a mental situation with my daughter. After that is was no problem to get my money. They are not a debt consolidation company like the salesman told me. They're a debt settlement company.
  
  Regards,
  
  *********************
  
   
  

• Initial Complaint

  02/13/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I signed up for their services on 2/12/24. After sleeping on the idea, we decided we did not want their services and decided to cancel the contract on 2/13/24. As it was less than 24 hours since we had signed, the company had not provided any services to us and we have not yet issued any payment (I would like to note first payment would be due 2/22/24). Their contract reads You may cancel this transaction, without any penalty or obligation at any time To cancel this transaction, mail or deliver a signed and dated copy of this Cancellation Notice or any or any other written notice [to their address]. My spouse and I signed and dated the written Cancellation Notice they provided in the contract, mailed it to them, emailed it to them, and uploaded it to the member portal via their secure app. They acknowledged receipt of this document. However, they refused to cancel until I called to speak with a representative. Despite knowing I had fulfilled my obligations outlined in the contract to cancel, I attempted to call them. Multiple phone numbers provided by the company do not work. When I finally found a working number and connected with a person (who verified my identity via security questions and allegedly noted my intent to cancel in my file) the call disconnected when I was transferred to the cancellation department and I could not reach another person via telephone after several attempts. I just want confirmation from them the contract and all future transactions are CANCELLED. I do not want their services and they do not represent me or my spouse.

  

  Business response

  02/20/2024

  Per the customer's request, a confirmation email acknowledging her request for cancellation was sent on 2/19/24. We hope this clears up any questions and/or concerns.  Thank you. 

• Initial Complaint

  01/31/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I have settled all of my accounts with Americor and have a final payment due on 2/5/24. For the past 3 months I have received Emails informing me that additional funds are needed and they will deduct them from my bank account. I have called each time I receive the Emails and spend hours on the phone fixing the issue and next month do it all over again.

  

  Business response

  02/14/2024

  Americor Funding, LLC (Americor) is in receipt of Mr. ********* complaint (#*********). We appreciate the opportunity to respond to his concerns. 
  We have reviewed the customers internal file and accompanying notes in conjunction with his complaint concerns and desired settlement. A final payment for his last creditor, (Operating Engineers ********************* is scheduled for February 15, ****. The deposit scheduled for March 5, **** will be voided once this final payment clears to ensure no further funds are needed. His account will be audited for final completion upon clearance of this final creditor payment, and any remaining funds in his designated savings account will be returned within 5-7 business days after completion.
  We hope this clears up any questions and/or concerns. 
  
  

  Customer response

  02/14/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *******************************
  
   
  

• Initial Complaint

  01/16/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I initially signed up with Americor for debt consolidation. After I paid a few of my debts they transferred my loan to their own loan company ********. I recently paid ******** to complete my debt consolidation process of over $11,000. Americor still has their loan listed on my credit report. When I contacted them they said contact ********. When I contacted ******** they said because Americor reported it open they had to report it closed. I have disputed it with Transunion but they again referred me back to Americor. I contacted Americor AGAIN today 11/16/2024 and they AGAIN tried to refer me back to ********. They were supposed to help me improve my credit but are preventing that by refusing to close their loan that no longer exists. The two companies keep bouncing me back & forth without resolution.

  

  Business response

  01/23/2024

  Americor Funding, LLC (Americor) is in receipt of Ms. ******* complaint (#********). We appreciate the opportunity to respond to her concerns. 
  By way of background, please note that credit reporting issues with TransUnion has been a global issue, and Americor and ******* have been working actively with this agency to clear up any discrepancies in their reporting. As it pertains to this particular customer, her account has now been reported as paid in full. We ask for her patience until the end of the month to allow for such a correction to take effect. 
  We hope this will clear up any questions and/or concerns. 
  
  

• Initial Complaint

  01/12/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I received a mailer for a company called *******, that claimed that I could qualify for a loan in the amount of *****K for debt consolidation. This actually turned out to be Americor, which is somehow affiliated with *******. Well after I decided to enroll with Americor, under the guise that after a brief time with Americor, that I would then get the loan with ******** to clear up my debts. Well ******* never approved me for a loan as I was told, and after 7 months with Americor, they only settled one acct, and caused my credit score to drop into the middle 400's. Now my credit is ruined and I decided that I would have to just file for bankruptcy due to the fact that it would take more than 5 years to pay off these debts with Americor and the amount that I agrred to pay Americor was $722.00 a month, which was really straining me financially. So, my bankruptcy attorney told me to call and cancel Americor and ask for a refund of the funds in my "dedicated account". On 01/12/2024 I called to request cancellation of the program and a refund of the $1,019.00 in my dedciated account. Now, this company is giving me the runaround saying that I need a bankruptcy case number. I told them I will be filing soon, and willl give the case number but I want my program cancelled and the money in my account refunded immediately and I want the settlement fee of $476 waived due to the incorrect information I was given regarding the ******* loan, I would have never signed up and ruined my credit if I had know that the loan would not happen.

  

  Business response

  01/18/2024

  Americor Funding, LLC (Americor) is in receipt of ****************** complaint (#********). We appreciate the opportunity to respond to her concerns.
  We have reviewed her internal file and corresponding notes. Based on her desired cancellation and intent to file Bankruptcy Chapter 13, Americor has agreed to unwind her in-term settlement mentioned in her complaint, void her upcoming deposit scheduled for January 26, ****, and cancel her program. Upon receipt of proof of her bankruptcy filing (including the case number and the name of her attorney filing on her behalf), Americor will review the file again regarding her desired settlement of a refund of settlement fees for this account . 
  We hope this clears up any questions and/or concerns. 
  
  

  Customer response

  01/23/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *********************
  
   
  

• Initial Complaint

  01/11/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I signed up to a credit website about 2 weeks ago to see if I pre-qualified for a personal loan for credit card debt. This company was one of their partners. Every day since then, they call between 4-8 times a day. I've told them atleast **************************** I've blocked their number three times and they just keep calling off of another number.

  

  Business response

  01/17/2024

  Thank you for bringing this matter to our attention. We take these matters seriously and we apologize for any inconvenience this matter has caused. We have adjusted our records and have placed the telephone number you provided on our internal Do Not Contact lists. We trust that this action will prevent any further contacts. Should you receive further unwanted communications, please bring the matter to our attention and we will address it promptly. We appreciate your understanding in this matter.

  Customer response

  01/17/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *******************************
  
   
  

• Initial Complaint

  01/11/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I called to inquire about this program and the representative was very pushy and made me feel very uncomfortable and misleading I did not accept the program I am very disappointed my checking account number was given and the routing number which I did not feel comfortable after that Iwant my information to be disposed.This business is a scam

  

  Business response

  01/25/2024

  Americor Funding, LLC (Americor) is in receipt of Mr. ****** complaint (#********). We appreciate the opportunity to respond to his concerns. 
  Per ****************** desired settlement, this shall confirm that all of his personal data, including his internal file, has been deleted. We hope this clears up any questions and/or concerns.
  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩