Complaints

This profile includes complaints for Americor's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Americor

  18200 Von Karman Ave Fl 6 Irvine, CA 92612-1023

  
• 

  Americor

  18200 Von Karman Ave Ste 600 Irvine, CA 92612-7146

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/18/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Business representative won't stop contacting me. ******* ******** was declined his offer for debt consolidation, became insulting and gave a backhand insult. He was told once to stop harassing me and three times to stop contacting me. Then he tried to turn it on me and told me to stop contacting me, which I did. Is this the way Americor does business? To harass people who decline their services?

  

  Business Response

  Date: 10/23/2024

  Americor Funding, LLC (Americor) is in receipt of Ms. ********* complaint (#*******). We appreciate the opportunity to respond to her concerns. 
  Although initially, we were unable to locate Ms. ******** in our database, by cross-referencing her email address, we were able to locate her file under the name ******* ******. In addition, we were able to locate her communication with ******* ******** asking him to stop contacting her.
  
  Based on her request, we have placed her on our Do Not Contact list so that she will not be contacted again.  We have submitted her names (both ******** and ******), address, phone and email address to the list. 
  
  In addition, we sincerely apologize for her treatment by Mr. ******** and will address this issue with his manager. 
  
  We hope this will alleviate any concerns

  Customer Answer

  Date: 10/23/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ******* ********
  
   
  

• Initial Complaint

  Date:10/01/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I reached out to Americor in an effort to assist me with some credit debt that I owe. We both agreed that they would withdraw from my account on the 3rd and 17th of each month an amount of ****** twice per month totaling ******. Three to four times now they have broken their agreement and has taken from my account earlier than agreed and has caused an over draft in my account each time. I have reached out to Americor twice to request that they desist from continuing this practice. I was promised that it would have been looked into and have it stopped. To date it is still continuing and again have caused another overdraft in my account. ********************** has displayed a total disregard to the challenges they cause and continues their practice of early withdrawal which put me at a grave disadvantage. I solicited their assistance to help me save money, however the opposite is occurring as they are causing me to lose money.

  

  Business Response

  Date: 10/04/2024

  Americor Funding, LLC (Americor) is in receipt of ***************************************** 22363184.  We appreciate the opportunity to respond to his concerns.  By way of background, the customer enrolled and executed a Debt Resolution Agreement on June 28, 2024. We appreciate the opportunity to respond to Mr. ******** concerns and sincerely apologize for the inconvenience caused. Mr. ******* enrolled in Americors Debt Resolution Program on June 28, 2024, with four debts totaling $10,083.00 and agreed to make bi-monthly deposits of $125.16 into a third-party account,scheduled for the 3rd and 17th of each month.

  At the time of enrollment, ********** was provided with a Deposit Schedule that incorrectly reflected the deposit dates. On August 1 and October 1, 2024, withdrawals were made from Mr. ******** account.Although these dates were part of the initial schedule and no objections were received, we realize this was an error. Upon receiving Mr. ******** complaint,we conducted an internal investigation and discovered that the deposits should have been scheduled for the 3rd and 17th of each month, as originally intended.We regret this oversight and have since corrected the Deposit Schedule to ensure all future transactions align with the correct semi-monthly dates. 

  Additionally,we acknowledge that Mr. ******* incurred a $35 bank fee due to this erroneous withdrawal. We deeply regret any financial strain this may have caused. If ********** provides documentation of any additional fees related to this error, we will gladly reimburse him for those charges. 

  We sincerely appreciate Mr. ******* bringing this matter to our attention and are committed to preventing similar issues in the future. We are reviewing our processes to ensure such errors do not occur again. We thank Mr. ******* for his patience and understanding as we work to resolve this issue.
  

  Customer Answer

  Date: 10/05/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ******** *******
  
   
  

• Initial Complaint

  Date:09/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They took my money then told me that I couldn't pay on my debt

  

  Business Response

  Date: 09/25/2024

  Americor Funding, LLC (Americor) is in receipt of Ms. ********* BBB Complaint 22306696.  We appreciate the opportunity to respond to her concerns. 

  By way of background, the customer enrolled and executed a Client Retainer Agreement with Advantage Law on September 11, 2024.Americor provides administrative and support services to Advantage Law customers like Ms. ************************* debts were enrolled totaling $13,967.00. The customer agreed to deposit $186.91 bi-weekly into a third-party account for the purpose of accumulating funds to negotiate with her creditors and to pay the fees. The customer agreed to a fee of 29.5% to be paid upon settlement (or if the settlement requires payments, upon the first payment) of each debt. Fees are calculated at the time the agreement is first executed so that they do increase while the agreement is ongoing.  

  
  On September 13, 2024 a welcome email was sent to the customer.  Part of that email reminded her to stop any auto payments or automatic bill pay payments from going out to her creditors. Upon receipt of that email, the customer realized the program was not for her.  She did not want to stop paying her creditors.  However, the terms of the Agreement provide:  Debt Resolution is only suitable for persons who are in a verifiable state of financial hardship and are unable to pay or continue to pay the minimum monthly payments to creditors without adding to their financial hardship.  (Agreement, Section G(iii)).
  

  As a result of the foregoing, the customer immediately requested that her plan be cancelled. Her plan was canceled on 9/23/24 prior to receipt of the customers first bi-weekly deposit.  The customer did make a placeholder deposit of $102.00 on September 13.  If she has not already received it, this will be refunded back to her.

  
  We hope this helps to clarify this matter.

  
  

• Initial Complaint

  Date:08/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I did make a call to them about their services . Once I found out what they were going to do I simply told them NOT INTERESTED !! Now they have not stopped. Calling me .. this is harassment! I had to block there numbers ..

  

  Business Response

  Date: 09/04/2024

  *********************** (*******; *******) BBB
  Americor Funding, LLC (Americor) is in receipt of ************** complaint (#*********). We
  appreciate the opportunity to respond to her concerns. 
   ************ reported receiving unwanted calls.  Initially, we couldnt locate her in our system as
  *****************. However, further investigation revealed multiple leads under both *****
  ****, and *********************** sharing either the phone number, partial address, or email provided.
  The phone number provided matched our ID *******, a lead purchased from Debt Resolution
  Centers, but the email does not match. We immediately added this number to our internal DNC
  list. 
  The email and partial address matched our ID *******, from a *******************, but the phone
  number does not match. Since the email and partial address matched what was provided by
  ***********************, this number was added to our DNC list as well.
  We hope this clears up any questions or concerns.

• Initial Complaint

  Date:07/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Americorp has refused to stop calling. They keep calling and I have never filled out any online document or requested any debt relief from Americorp ever. They refused for 10 minutes to put me on the do not call list.

  

  Business Response

  Date: 08/05/2024

  ********************************** (37794208)
  Americor Funding,LLC (Americor) is in receipt of ******************************* complaint (#********).We appreciate the opportunity to respond to her concerns.
   ***************************** reported receiving unwanted calls.  Accordingly, upon receipt of her complaint,we immediately placed her on our internal DNC list.
  ***************************** also advised that she had not filled out any forms online or otherwise sought debt relief assistance from Americorp. In our investigation, we discovered that we obtained her name when it was purchased from a lead provider ConsumerNSight on July 26, 2024.  Although we have made further inquiries with this company, to date, weve not received a response. 
  We hope this clears up any questions or concerns.

• Initial Complaint

  Date:06/25/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sent Americor $****** on June 5th, 2024 to start a relief program. On June 7, 2024 I contacted *********************** at Americor and canceled the program. I was told I would receive a refund of ****** in about (11) days. I have called repeatedly since June 7th and I keep hearing it be 14 days. As of yesterday June 25: 2024, they wont send my refund until at least July 2, 2024.. They said it took them fourteen days to complete a review of my cancellation. It appears as though I am being punished for canceling the program.

  

  Business Response

  Date: 07/03/2024

  ************************* (36778654)--BBB Complaint
  Americor Funding, LLC (Americor) is in receipt of Mr. ****** complaint (#********).We appreciate the opportunity to respond to his concerns. 
  
  By way of background, the customer enrolled and executed a Debt Resolution Agreement with Americor on June 4, 2024.  Two debts totaling $17,215 were enrolled in the program. The customer agreed to make deposits of $395.77 per month into a designated third-party savings account for the purpose of accumulating funds to negotiate with the customers creditors. 
  
  On June 5, 2024 ************** made a deposit of $407.07 into his Settlement Account.  Shortly thereafter, he changed his mind and decided that the program was not for him. ************** canceled and requested a refund. The deposit made June 5 did not clear until June 7. 
  
  ************* filed the complaint because as of June 25, 2024 he had not received his refund. 
  
  Upon receipt of his complaint, Americor asked that the *** deposit be refunded. 
  
  Accordingly,Mr. ****** refund was sent out June 28.
  
  We apologize to ************** for the delay in getting his refund out.
  
  
  

• Initial Complaint

  Date:05/17/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I did a contract with this company for debt consolidation with the understanding that I could opt out at anytime. I email *************************, (CSR handling account) my cancellation request on 5/4/2024 in order to stop the draft fro being withdrawn out of my checking account and he told me he took care of it. Well I get an email yesterday that my checking account was drafted for the amount of $405 which caused my account to be overdrawn. I want my money refunded asap and fees that is charged to my checking account due to this failure by the company to process my cancellation.

  

  Business Response

  Date: 05/18/2024

  This person is not a client of mine nor my firm. My suspicion is that he hired a firm called Advantage Law Firm, which is a debt settlement outfit. My firm is called Advantage Law Group, which has been practicing employment law almost exclusively for 25 years. I have repeatedly asked the owner of that firm, ***************************, to change his firms name to avoid confusion that has previously resulted in my getting phone calls from his clients and correspondence related to his cases and now a BBB complaint, but he has refused. I am considering legal action at this point. 

  Customer Answer

  Date: 05/18/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I think that this is the wrong company. The correct company is Advantage Law/ Americor Financial **********************************************************. These companies have so many subsidiaries sometime it is difficult to get the right address and I can see why the above mentioned business probably get a lot of complaints for Advantage Law because the company has the same name. Could we submit a new complaint to *******************
  

  Thank you
  *****************************
  
   

  
  

  

  Business Response

  Date: 08/26/2024

  ***************************** (35840858)                           BBB
  
  Americor Funding, LLC (Americor) is in receipt of Mr.Aldrichs complaint (#*******). We appreciate the opportunity to review and respond to any concerns.
  
  Based on the Complaint number it appeared that this complaint is very old so we checked our files and learned that this matter was resolved months ago.
  
  Accordingly, we emailed ****************** at the email address listed to inquire if there was something else and he responded as follows:
  
  ***** I think you are right when I filed for some reason your business came up at the BBB and they filed the claim against I am assuming Americor. I think the reason for the confusion was the addressI am not sure why Americor address came up but once I saw that the company that ****** works for was located elsewhere I let the *** at BBB know that the business was wrong and she revised it. It has been settled so I dont know why they continue to contact you. I apologize for the mixup and you can forward this response to anyone who contacts you about this matter. You should have never been contacted.
  
  Thanks 
  ****
  
  As a result, we believe the matter should be closed.
  

• Initial Complaint

  Date:05/06/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Deceitful practices!! Stealing money and not explaining the details accurately!! This agency guaranteed to help with credit counseling, they charged me more then I owed to creditors!!

  

  Business Response

  Date: 05/13/2024

  attached.

• Initial Complaint

  Date:04/25/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Signed an agreement with this company and later decided the same day to cancel. I wrote both the associate that signed me up and client services with the attached cancelation documentation. The agreement states that you can cancel within three days of signing the agreement without any penalty. I have received no confirmation or response. When I tried to call the client services number on the website, the phone call says it will connect you to an associate and just hangs up. I tried this several times and I'm still receiving emails about my account without confirmation of cancellation. This seems very suspicious. I do not trust this company. The initial associate was very pushy. i do not recommend.

  

  Business Response

  Date: 05/02/2024

  *************************** (35596238)  BBB
  Americor Funding, LLC (Americor) is in receipt of **************** complaint (#********).We appreciate the opportunity to respond to her concerns.
  Ms. Wardens program and all associated accounts have been cancelled pursuant to her request.
  On April 26 at 8:21 a.m. we emailed her to acknowledge receipt of her call to one of our agents requesting cancellation. 
  In addition, we followed up on April 29 at 12:55 p.m.  advising that her debt resolution plan was canceled and no further activity will be done on her accounts. 
  We hope this clears up any questions or concerns.

• Initial Complaint

  Date:04/24/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In April of 2023 ,I retained the services of Americor to reconcile my debt. They told me to stop making payment on the debt and pay only them a fee for six months then they will get a settlement and reconcile the debt and I would make payments to them.At the end of the 6 months I could not get an answer at the loan or the debt Now it one year later and they have done nothing with my debt as promised and took my money. I asked for a full refull and they are giving me the run around. They claim it take time to reach out but have not reached out to one single debtor in over a year and it seems bankrupt is my only option and they have not given me the money I gave they solicit through deceptive means

  

  Business Response

  Date: 05/01/2024

  Tell us why here...************************* (14435002)        BBB Complaint ********
  Americor Funding, LLC (Americor) is in receipt of Ms. ******* complaint (#********). We appreciate the opportunity to respond to her concerns.
  
  By way of background, the customer enrolled and executed a Client Retainer Agreement (Agreement) with Advantage Law on February 10, 2023. Americor provides administrative and support services to Advantage Law customers like ****************.  Four debts totaling $15,220 were enrolled in the program. The customer agreed to make deposits of $280.05 per month (minus $9.95 savings account fee) into a designated third party savings account for the purpose of accumulating funds to negotiate with the customers creditors. The estimated program length was 48 months. 
  
  From 2/10/2023 to the present ****** has made deposits of $1,350.50. Deposits due from July, 2023 through the present have not been made,except for a make up for an earlier NSF deposit in September, 2023.
  
  Since no deposits have been received for more than six months, it has been impossible settle any of the accounts.
  
  As a result, the customer has asked that the program be canceled. 
  
  On April 26, 2024 an email was sent to her advising that we had received her cancellation request and that it was being processed.  In addition, once cancelled, please allow 5-7 business days to receive your refund.
  
  We hope this clears up any questions or concerns.