Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/02/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My account with ********************** has been suspended since March 20, 2025, completely restricting my access to any bank accounts I have with them including an ************** that works very much like a savings and a personal checking account which I pay my mortgage and several other bills from. This was claimed by them to have done due to "suspicious activity" found in a review of my account. I've since supplied them with every verification document they've requested of me as well as having my credit union, from which all of my funds were transfered to these accounts, verify to ********************** via a live three-way call between them, myself, and my credit union that the accounts are mine which I've done several times repeatedly throughout the years. Acorns support refuses to reveal what this suspicious activity is, stating that I would receive an email each time I contacted and that they were escalating the matter for a quicker resolution, but this has not happened and now, with all of my funds locked with them, I'm behind on several utilities and my mortgage with no resolution in sight. I did nothing wrong or even unusual, as the transfer I believe this has to be about is an every other week occurance that I've routinely executed with them many times prior. Before the funds were taken, I received the email notice of the suspension and yet the transaction in question was still allowed to complete, leaving me broke as Acorns who I was trusting with essentially all of my money, now holds this money hostage from me. I get nothing, but stall tactics and my questions are circumnavigated in almost scripted fashion in every attempt I make to find the end of this.

  Business Response

  Date: 04/07/2025

  In response to your Better Business Bureau case No.23152135, we take our customer feedback seriously. At **********************, we do everything to build trust with our customers. Weve reviewed the concerns and a follow-up on a detailed resolution as provided and communicated with the customer on April 7th, 2025. To protect our customers privacy, they have been advised to share the response directly with you.
  If you have any questions, please call us at ************ from 5:00 am-7:00 pm PST Monday- Sunday or at *********************************** We are available 24/7.
  Thank you,
  Your Acorns Team
  
  

  Customer Answer

  Date: 04/07/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *** ****
  
   
  

• Initial Complaint

  Date:03/26/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Acorns runs a very deceptive false advertising referral program. They promise a certain amount of referral income if a certain number of referrals sign up for a new acorns bank account within a given week. But then when people do that and meet all of the requirements, Then Acorns continues to look up new reasons to deny paying the referral fee as promised. They have built in a Gotcha clause into their terms of service. The Gotcha clause says that the account must be in good standing in order for them to pay the referral fee. But then Acorns suspends the account taking it out of the account in good standing phase and therefore they don't have to pay the referral fee. They had me take around 10 pictures of my parents drivers license, Them holding the drivers license next to their face, take the picture without the light. now its too dark. They just continued to make up new excuses for why they wouldn't put the account back in good standing. It was like they kept pushing the goal post further and further back. Then they did the exact same thing another time when I was working on earning $500 for two referrals. My guy met all of the requirements, and Acorns still said he didn't qualify for the bonus. Every single time I have called in to speak with them, they claim that i didn't meet the qualifications for the bonus and yet, never once have they told me what didn't happen to disqualify me from reaching the bonus. It has become abundantly clear, Acorns standard operating procedure is to make people jump through a bunch of hoops and hope that they will give up and quit pursuing the money that they are owed. They promise money that in reality, have no intentions of paying even when the conditions are met.

  Business Response

  Date: 04/02/2025

  In response to your Better Business Bureau case No.23121639, we take our customer feedback seriously. At **********************, we do everything to build trust with our customers. Weve reviewed the concerns and a follow-up on a detailed resolution as provided and communicated with the customer on March 30th, 2025. To protect our customers privacy, they have been advised to share the response directly with you.
  If you have any questions, please call us at ************ from 5:00 am-7:00 pm PST Monday- Sunday or at *********************************** We are available 24/7.
  Thank you,
  Your Acorns Team
  
  

• Initial Complaint

  Date:03/20/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I did the promotion of Feb 24-Mar 2nd | 5 for $1300 promo.I successfully went actually above the minimum people needed for the promotion and actually did 6 individuals. I even received email confirmations of all these individuals The email stated:KALIJUA G.Complete **** *.Complete ***** *.Complete ***** *.Complete As well as ******, and ****** -- going above the limit needed my email associated with the account is ******************************

• Initial Complaint

  Date:03/14/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for an account with ********************** and they gladly accepted my money and a continual and still ongoing transfer of money from my ***** account into their account for savings purposes and then a month later around the same time I received my Acorns debit card they decided they needed more proof of my identity so they locked me out of my account. I had one of the two documents they wanted. They wanted a picture of myself with me holding my ID that has my legal name on it and a utility bill with the same name. I do not have utility bills with my name on it so I called customer service. They agreed to accept a picture of my ID with me holding it. I sent in two pictures of myself holding my ID and tma week later they still have refused to unlock my account and I cannot even stop the payments from transferring out my Chime account. I tried everything and they are now claiming that the picture was too blurry, which is ridiculous. I am a mother of 4 kids and work at a nonprofit, and they are stealing from me. I want all my money back into my account and I want to be able to cancel my acorns account.

  Business Response

  Date: 03/27/2025

  In response to your Better Business Bureau case No.23068545, we take our customer feedback seriously. At **********************, we do everything to build trust with our customers. Weve reviewed the concerns and a follow-up on a detailed resolution as provided and communicated with the customer on March 27th, 2025. To protect our customers privacy, they have been advised to share the response directly with you.
  If you have any questions, please call us at ************ from 5:00 am-7:00 pm PST Monday- Sunday or at *********************************** We are available 24/7.
  Thank you,
  Your Acorns Team
  
  

• Initial Complaint

  Date:03/04/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 27th, 2025, I withdrew funds from my Acorns account into my savings account. Prior to this my account had been frozen, but resolved quickly. Since February 27th, my account has been locked and later suspended. *** reached out to customer support through email and phone. Ive received brief responses, requesting my personal information. But no resolution at all. They keep transferring me to different representatives. None have moved a finger to cancel my account and subscription, and refund my investment to my savings account. They have all my information to know its me. Theyre clearly scammers, wouldnt recommend them to my worst enemy. *** also contacted ****.

• Initial Complaint

  Date:02/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Acorns had a promotion for the new year of 2025 that if you referred 5 people and they invested $5, I would receive $2,025. I did just that. I have emails confirming that *** completed all steps and emails stating that I shouldve been paid out already. They are over a month late and theres no pending payout for me. They have paid me $5 per referral and not the $2025. Every time I call their customer service line, they tell me that I shouldve been paid and that they are working on it and that it has been escalated. I feel they have been dishonest and violated some sort of consumer law. The criteria in their email says that my referrals must be signed up by 01/04/2025 and have invested $5 by 01/18/2025. Then it says bonuses will be invested within 30 days once Acorns verifies all eligibility criteria have been met. On 01/21 I received an email stating that I have completed the task, everyone has been verified and are eligible, and that I should be seeing the bonus as pending in my account within the next 48 hours. I still have not received it. Please assist me. I have a paper trail of everything.

  Business Response

  Date: 03/06/2025

  In response to your Better Business Bureau case No.22999106, we take our customer feedback seriously. At **********************, we do everything to build trust with our customers. Weve reviewed the concerns and a follow-up on a detailed resolution as provided and communicated with the customer on February 28th, 2025. To protect our customers privacy, they have been advised to share the response directly with you.
  If you have any questions, please call us at ************ from 5:00 am-7:00 pm PST Monday- Sunday or at *********************************** We are available 24/7.
  Thank you,
  Your Acorns Team
  
  

• Initial Complaint

  Date:02/26/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Better Business Bureau,I am submitting a formal complaint against Acorns ****************** regarding their lack of transparency and failure to fulfill the terms of their referral program. I participated in Acorns referral program, which required me to recruit four friends to create accounts and invest. According to both the Acorns app and customer service, I successfully completed the program and was supposed to receive an $1,100 investment. All four of my referrals have active accounts in good standing as confirmed by Acorns customer care via phone on Feb. 15th, and referrals have confirmed their status with me. They all made the required investment by the date required. Additionally, I received a confirmation email from Acorns stating that I had completed the referral and that my investment reward was on its way. However, I have not seen any update in my account reflecting the promised investment. When I contacted customer care, I received inconsistent information and no clear resolution. Yesterday, I spent nearly three hours on the phone with Acorns, only to be forced to end the call due to another commitment. Before ending the call, I requested a callback from a supervisor, and the representative assured me that someone would follow up. That never happened. As a loyal investor with Acorns for the past decade, I am deeply disappointed in the companys lack of integrity and accountability. It is fraudulent behavior to keep providing inconsistent information and not accepting when terms are met. I expect Acorns to honor their commitment by depositing the $1,100 investment into my account as promised. Additionally, I want to maintain the trust of my network, as I have encouraged others to use Acorns to begin their investment journeys. I appreciate your assistance in helping me resolve this matter promptly. Please let me know if any further information is ************* regards,JoVantreis ******** **********

  Business Response

  Date: 03/12/2025

  In response to your Better Business Bureau case No.22992907, we take our customer feedback seriously. At **********************, we do everything to build trust with our customers. Weve reviewed the concerns and a follow-up on a detailed resolution as provided and communicated with the customer on March 12th, 2025. To protect our customers privacy, they have been advised to share the response directly with you.
  If you have any questions, please call us at ************ from 5:00 am-7:00 pm PST Monday- Sunday or at *********************************** We are available 24/7.
  Thank you,
  Your Acorns Team
  

• Initial Complaint

  Date:02/24/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was falsely led to believe a promotion that Acorns provided. Acorns put out a promotion to get 6 referrals along with a 5 dollar minimum investment before February *******. I had completed all of the required steps but the promotion status was dropped out of my account without notice or reason. Acorns offered 2,100$ for said promotion and I was looking forward to the payout to payoff college debt.

  Business Response

  Date: 03/06/2025

  In response to your Better Business Bureau case No.22981252, we take our customer feedback seriously. At **********************, we do everything to build trust with our customers. Weve reviewed the concerns and a follow-up on a detailed resolution as provided and communicated with the customer on March 4th, 2025. To protect our customers privacy, they have been advised to share the response directly with you.
  If you have any questions, please call us at ************ from 5:00 am-7:00 pm PST Monday- Sunday or at *********************************** We are available 24/7.
  Thank you,
  Your Acorns Team
  
  

• Initial Complaint

  Date:02/24/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I created an Acorns account in July of 2024 and didn't use the service. I was never charged until this month even though I always had money in my account and they're saying they can't refund their money because they run on a subscription service. I have had refunds from several subscription services, and I never SUBSCRIBED. They claim just HAVING AN ACCOUNT means you're subscribed, and they're authorized to take your money and not give it back to you. I need my money.

  Business Response

  Date: 02/27/2025

  In response to your Better Business Bureau case No.22981032, we take our customer feedback seriously. At **********************, we do everything to build trust with our customers. Weve reviewed the concerns and a follow-up on a detailed resolution as provided and communicated with the customer on February 27th, 2025. To protect our customers privacy, they have been advised to share the response directly with you.
  If you have any questions, please call us at ************ from 5:00 am-7:00 pm PST Monday- Sunday or at *********************************** We are available 24/7.
  Thank you,
  Your Acorns Team
  
  

• Initial Complaint

  Date:02/21/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had an open account with **********************. My bank account with ************************** was linked to my acorns account. I closed the account with **********************. I reopened the account with ********************** last month. Acorns still had my *** information. I deleted it and linked my chime account to **********************. There was a zero balance in my *** checking account. I set my ********************** account to withdraw $10 every two weeks from my Chime checking account. ********************** attempted to remove the money from my *** account. This put my account into a negative balance of $164. This attempt was made several times on an account that I had removed from acorns. I want my $164 back in a refund. This has caused several problems.

  Business Response

  Date: 02/27/2025

  In response to your Better Business Bureau case No.22974694, we take our customer feedback seriously. At **********************, we do everything to build trust with our customers. Weve reviewed the concerns and a follow-up on a detailed resolution as provided and communicated with the customer on February 27th, 2025. To protect our customers privacy, they have been advised to share the response directly with you.
  If you have any questions, please call us at ************ from 5:00 am-7:00 pm PST Monday- Sunday or at *********************************** We are available 24/7.
  Thank you,
  Your Acorns Team