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Business Profile

Investment Management

Acorns Grow Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Investment Management.

This business has 1 alert

Complaints

Customer Complaints Summary

  • 428 total complaints in the last 3 years.
  • 156 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/25/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In October 2021, I closed my account with Acorns online. They continued to take money out of my account. I used their support email address to send them a letter informing them that they needed to stop taking money out of my checking account. Got it refunded and assured that it was indeed closed. This process was repeated in December 2021, and in February 2022. On April 24, I noticed that yet again, money was being taken out of my account. I called their customer service number. I informed them that what they were doing is theft, and deceptive practice, and that if they didn't stop taking money out of my account, I would be following up with proper authorities to get them to stop stealing money from people. The lady assured me that my account is closed and that they will refund my money on 4/27/22. Told her that was not right that I have to wait as they were not legally able to remove money from my account to begin with. I need help getting them to stop taking money from my account. It is a common problem from reviews I have been reading.

    Business Response

    Date: 04/29/2022

    This is in response to Better Business Bureau Case No. ********. We take our customer feedback seriously. At **********************, we do everything in order to build trust with our customers. Weve reviewed the concerns and a detailed resolution was provided and discussed with the customer on April 28, In order to protect our customers privacy, they have been advised that they have the option to share the response directly with you.
    If you have any questions, please call us at ************ from 5:00 am-7:00 pm PST Monday-Sunday, or please email us at *********************************** We are available 24/7.
    Thank you,
    Your Acorns Team

  • Initial Complaint

    Date:04/24/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I completed a referral campaign with Acorns ending on March 19, 2022, where I successfully referred 4 people (3 minimum requirement) through my referral link; this referral campaign promised to pay $5 for each referral plus an additional $500 if able to meet the 3 referral minimum requirement by the 3/19/2022 deadline. Each referral successfully signed up for an Acorns account and invested the minimum of $5; this was confirmed on my end, as I received the $5 referral bonus for each referral. As of Sunday, April 24, I have still not yet received my $500 referral bonus and I continue to get the runaround from Acorns customer service when I try to reach out and follow up.I have contacted Acorns several times though email, online chat, and phone over the past four weeks; each representative gave me a scripted response that a supervisor will research and call back within ***** hours. The first representative back in March said it would process within 14 days of the 3/19/2022 deadline; 14 days since 3/19/2022 was 4/2/2022. My last attempt before today was Wednesday, April 20, and I have not received the promised supervisor callback yet again. Irish is the representative I spoke with today when I reached out to follow up on my requested supervisor callback, and she said that no one is available to take over the call since they are all doing "supervisor activities", even though it's been approx. 120 hours since my last call where I was promised the ***** hour callback turnaround time.I have had peers that I have referred to Acorns who have completed promos after I mine and they have already received their referral bonuses - not only do I not understand why my referral bonus hasn't been paid out, but why they are not owning up to the ball being clearly dropped over and over again on their end, from both a marketing promo delivery perspective, but also now from a customer service follow-through perspective. Please help hold this business accountable. Ticket#*******

    Business Response

    Date: 08/04/2022

    This is in response to Better Business Bureau Case No. ********. We take our customer feedback seriously. At **********************, we do everything in order to build trust with our customers. Weve reviewed the concerns and a detailed resolution was provided and discussed with the customer on April 30th, In order to protect our customers privacy, they have been advised that they have the option to share the response directly with you.
    If you have any questions, please call us at ************ from 5:00 am-7:00 pm PST Monday-Sunday, or please email us at *********************************** We are available 24/7.
    Thank you,
    Your Acorns Team

  • Initial Complaint

    Date:04/23/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I opened an account with Acorns about a year ago and a few months ago my husband was killed coming home from work leaving me and single mom of two and recently laid off from covid im about to lose my home and my kids an i will be homeless so ive had to start a withdrawal from my acorns investment account as soon as i did acorns locked my account saying my acount needs verification AFTER A YEAR so i sent them everything they asked for and still yave not unlocked my account and no longer answering my emails my mither started a withdrawal from her account they did the same thing ... please someone help me!!!!

    Business Response

    Date: 08/05/2022

    This is in response to Better Business Bureau Case No.17101504 We take our customer feedback very seriously. At **********************, we do everything in order to build trust with our customers. Weve reviewed the concerns and are waiting on correspondence from Tamilyn, to detail a resolution. In order to protect our customers privacy, they have been advised that they have the option to share the response directly with you.
    If you have any questions, please call us at ************ from 5:00 am-7:00 pm PST Monday-Sunday, or please email us at *********************************** We are available 24/7.
    Thank you,
    Your Acorns Team

    Customer Answer

    Date: 08/07/2022

    Iv already done that and it was no help

    Business Response

    Date: 08/16/2022

    This is in response to Better Business Bureau Case No.17101504 We take our customer feedback very seriously. At **********************, we do everything in order to build trust with our customers. Weve reviewed the concerns and are waiting on correspondence from Tamilyn, to detail a resolution. In order to protect our customers privacy, they have been advised that they have the option to share the response directly with you.
    If you have any questions, please call us at ************ from 5:00 am-7:00 pm PST Monday-Sunday, or please email us at *********************************** We are available 24/7.
    Thank you,
    Your Acorns Team

    Customer Answer

    Date: 08/17/2022

      I have sent them everything that they have asked me for to unlock my account five times I don't accept it

    Business Response

    Date: 10/28/2024

    Customer was informed via email that the ********************** account was unlokced on April 27, 2022. Customer was locked for Plaid mismatch(linking a personal checking account account not opened by ********************** owner).

Acorns Grow Inc is NOT a BBB Accredited Business.

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