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Business Profile

Investment Management

Acorns Grow Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Investment Management.

This business has 1 alert

Complaints

Customer Complaints Summary

  • 428 total complaints in the last 3 years.
  • 152 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/17/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have contacted the business via both email and chat multiple times to get my checking account unlocked. I have submitted all of my personal information requested, I have uploaded all documents requested (including a picture of myself holding my ID!) and have received their required push notification via my phone. Despite this, nobody seems to be able to complete my verification and unlock my checking account. There is no legitimate reason as to why this cant be done. I dont know how else to proceed to solve this.

  • Initial Complaint

    Date:04/14/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My account was locked for no reason and they will not unlock it and let me receive my paycheck

    Business Response

    Date: 04/28/2025

    In response to your Better Business Bureau case No.23203071,  we take our customer feedback seriously. At **********************, we do everything to build trust with our customers. Weve reviewed the concerns and a follow-up on a detailed resolution as provided and communicated with the customer on April 14th, 2025. To protect our customers privacy, they have been advised to share the response directly with you.
    If you have any questions, please call us at ************ from 5:00 am-7:00 pm PST Monday- Sunday or at *********************************** We are available 24/7.
    Thank you,
    Your Acorns Team

  • Initial Complaint

    Date:04/11/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Acorns Grow, *** / Acorns Securities LLC is refusing to cancel my subscription, close my account, and refund the $5.00 initial investment that was withdrawn from my bank account. They are also refusing to answer my follow up e-mails on the matter which was supposed be resolved before Thursday April 10. I opened an account with ********************** on April 2, 2025 using a referral link where I was supposed to receive a $5 verification bonus after linking my bank account, investing a minimum $5, subscribing to one of their plans that would be free for one month, and completing a verification. $5 was withdrawn from my bank account, and for a week I did not receive any communication regarding the verification bonus after contacting their customer service. On April 8, my account was suddenly locked without explanation, with a demand to provide documentation that should've been required before opening the account. The same day I spoke with an agent by phone requested for my account to be closed, my subscription, and the $5 refunded, and the matter was supposed to be resolved within 1-2 business days. I received an email after I spoke with the agent, and then today I received an e-mail stating that the ticket was closed and that they did not receive any communication from me which was false.I have also filed a concurrent complaint with the BBB on this ******** Acorns account email is ********************

    Business Response

    Date: 04/25/2025

    In response to your Better Business Bureau case No.23194464,  we take our customer feedback seriously. At **********************, we do everything to build trust with our customers. Weve reviewed the concerns and a follow-up on a detailed resolution as provided and communicated with the customer on April 15th, 2025. To protect our customers privacy, they have been advised to share the response directly with you.
    If you have any questions, please call us at ************ from 5:00 am-7:00 pm PST Monday- Sunday or at *********************************** We are available 24/7.
    Thank you,
    Your Acorns Team

    Customer Answer

    Date: 04/25/2025


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I received the refund to my bank account and I have received e-mails from Acorns stating that my account has been closed and my subscription canceled.

    Regards,

    ***** ****

     

  • Initial Complaint

    Date:04/10/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Acorns drafted $1,000 into my Acorns account from my checking account causing me to overdraft and not have needed money for bills. I put in a complaint with them to return my money and they then locked me out of my Acorns account. They then asked for photo ID, selfie with ID and bank statement with name and address. Provided all. They still continue to keep me locked out of my Acorns account so even if it is in there I can't get it to withdraw it back into my account. This is criminal and they have cause me late fees and much stress and are holding my account and money hostage at this point.

    Business Response

    Date: 04/25/2025

    In response to your Better Business Bureau case No.23188963,  we take our customer feedback seriously. At **********************, we do everything to build trust with our customers. Weve reviewed the concerns and a follow-up on a detailed resolution as provided and communicated with the customer on April 22nd, 2025. To protect our customers privacy, they have been advised to share the response directly with you.
    If you have any questions, please call us at ************ from 5:00 am-7:00 pm PST Monday- Sunday or at *********************************** We are available 24/7.
    Thank you,
    Your Acorns Team

  • Initial Complaint

    Date:04/08/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Was a member for years with ACORNS. One day I saw an advertisement within the app to upgrade to gold for free as long as direct deposit was set up. Since that sounded like a good offer, I signed up and at first the app showed that I was going to be charged 0$ per month but then after a few weeks passed it got switched to saying it would be 12$ a month.I tried contacting ACORNS via chat, email and phone, however they never provided any assistance and have yet to give me a solution.This is a clear scam, bait and switch tactic and should not be allowed.

    Business Response

    Date: 04/23/2025

    In response to your Better Business Bureau case No.23178850,  we take our customer feedback seriously. At **********************, we do everything to build trust with our customers. Weve reviewed the concerns and a follow-up on a detailed resolution as provided and communicated with the customer on April 18th, 2025. To protect our customers privacy, they have been advised to share the response directly with you.
    If you have any questions, please call us at ************ from 5:00 am-7:00 pm PST Monday- Sunday or at *********************************** We are available 24/7.
    Thank you,
    Your Acorns Team

    Customer Answer

    Date: 04/23/2025


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    ****** *****

     

  • Initial Complaint

    Date:04/05/2025

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I downloaded the Acorns app and invested 5$. They offered a referral program where they will pay out money if you complete the required number of referrals. I had two friends sign up using my referral link and invest into the app to complete the referral. Acorns is trying to not pay me out my bonus.

  • Initial Complaint

    Date:04/02/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My account with ********************** has been suspended since March 20, 2025, completely restricting my access to any bank accounts I have with them including an ************** that works very much like a savings and a personal checking account which I pay my mortgage and several other bills from. This was claimed by them to have done due to "suspicious activity" found in a review of my account. I've since supplied them with every verification document they've requested of me as well as having my credit union, from which all of my funds were transfered to these accounts, verify to ********************** via a live three-way call between them, myself, and my credit union that the accounts are mine which I've done several times repeatedly throughout the years. Acorns support refuses to reveal what this suspicious activity is, stating that I would receive an email each time I contacted and that they were escalating the matter for a quicker resolution, but this has not happened and now, with all of my funds locked with them, I'm behind on several utilities and my mortgage with no resolution in sight. I did nothing wrong or even unusual, as the transfer I believe this has to be about is an every other week occurance that I've routinely executed with them many times prior. Before the funds were taken, I received the email notice of the suspension and yet the transaction in question was still allowed to complete, leaving me broke as Acorns who I was trusting with essentially all of my money, now holds this money hostage from me. I get nothing, but stall tactics and my questions are circumnavigated in almost scripted fashion in every attempt I make to find the end of this.

    Business Response

    Date: 04/07/2025

    In response to your Better Business Bureau case No.23152135, we take our customer feedback seriously. At **********************, we do everything to build trust with our customers. Weve reviewed the concerns and a follow-up on a detailed resolution as provided and communicated with the customer on April 7th, 2025. To protect our customers privacy, they have been advised to share the response directly with you.
    If you have any questions, please call us at ************ from 5:00 am-7:00 pm PST Monday- Sunday or at *********************************** We are available 24/7.
    Thank you,
    Your Acorns Team

    Customer Answer

    Date: 04/07/2025


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    *** ****

     

  • Initial Complaint

    Date:03/26/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Acorns runs a very deceptive false advertising referral program. They promise a certain amount of referral income if a certain number of referrals sign up for a new acorns bank account within a given week. But then when people do that and meet all of the requirements, Then Acorns continues to look up new reasons to deny paying the referral fee as promised. They have built in a Gotcha clause into their terms of service. The Gotcha clause says that the account must be in good standing in order for them to pay the referral fee. But then Acorns suspends the account taking it out of the account in good standing phase and therefore they don't have to pay the referral fee. They had me take around 10 pictures of my parents drivers license, Them holding the drivers license next to their face, take the picture without the light. now its too dark. They just continued to make up new excuses for why they wouldn't put the account back in good standing. It was like they kept pushing the goal post further and further back. Then they did the exact same thing another time when I was working on earning $500 for two referrals. My guy met all of the requirements, and Acorns still said he didn't qualify for the bonus. Every single time I have called in to speak with them, they claim that i didn't meet the qualifications for the bonus and yet, never once have they told me what didn't happen to disqualify me from reaching the bonus. It has become abundantly clear, Acorns standard operating procedure is to make people jump through a bunch of hoops and hope that they will give up and quit pursuing the money that they are owed. They promise money that in reality, have no intentions of paying even when the conditions are met.

    Business Response

    Date: 04/02/2025

    In response to your Better Business Bureau case No.23121639, we take our customer feedback seriously. At **********************, we do everything to build trust with our customers. Weve reviewed the concerns and a follow-up on a detailed resolution as provided and communicated with the customer on March 30th, 2025. To protect our customers privacy, they have been advised to share the response directly with you.
    If you have any questions, please call us at ************ from 5:00 am-7:00 pm PST Monday- Sunday or at *********************************** We are available 24/7.
    Thank you,
    Your Acorns Team

  • Initial Complaint

    Date:03/20/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I did the promotion of Feb 24-Mar 2nd | 5 for $1300 promo.I successfully went actually above the minimum people needed for the promotion and actually did 6 individuals. I even received email confirmations of all these individuals The email stated:KALIJUA G.Complete **** *.Complete ***** *.Complete ***** *.Complete As well as ******, and ****** -- going above the limit needed my email associated with the account is ******************************

  • Initial Complaint

    Date:03/14/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for an account with ********************** and they gladly accepted my money and a continual and still ongoing transfer of money from my ***** account into their account for savings purposes and then a month later around the same time I received my Acorns debit card they decided they needed more proof of my identity so they locked me out of my account. I had one of the two documents they wanted. They wanted a picture of myself with me holding my ID that has my legal name on it and a utility bill with the same name. I do not have utility bills with my name on it so I called customer service. They agreed to accept a picture of my ID with me holding it. I sent in two pictures of myself holding my ID and tma week later they still have refused to unlock my account and I cannot even stop the payments from transferring out my Chime account. I tried everything and they are now claiming that the picture was too blurry, which is ridiculous. I am a mother of 4 kids and work at a nonprofit, and they are stealing from me. I want all my money back into my account and I want to be able to cancel my acorns account.

    Business Response

    Date: 03/27/2025

    In response to your Better Business Bureau case No.23068545, we take our customer feedback seriously. At **********************, we do everything to build trust with our customers. Weve reviewed the concerns and a follow-up on a detailed resolution as provided and communicated with the customer on March 27th, 2025. To protect our customers privacy, they have been advised to share the response directly with you.
    If you have any questions, please call us at ************ from 5:00 am-7:00 pm PST Monday- Sunday or at *********************************** We are available 24/7.
    Thank you,
    Your Acorns Team

Acorns Grow Inc is NOT a BBB Accredited Business.

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