Complaints

This profile includes complaints for Sellvia's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Sellvia

  2 Park Plz Ste 680 Irvine, CA 92614-2589

• 

  Sellvia

  15795 Rockfield Blvd Ste G Irvine, CA 92618-2812

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was promised my sellvia store would be processed on autopilot that I would have **** etc in my store that ****** and other payment methods would be set up already that I would be promoted on ****** etc ... I haven't gotten any of these things I was promised and I'm having to pay processing fees out of pocket bc my bank won't properly connect after they said it would be set up for me. I'm homeless and don't wanna go back to my domestic violence relationship sellvia offered away out and scammed me I feel like

  Business Response

  Date: 04/24/2025

  We sincerely appreciate the opportunity to address this concern and are deeply sorry to hear about the challenging circumstances the complainant is facing. At Sellvia, we are committed to supporting our users and providing full transparency regarding our services.
  We would like to clarify that the basic free plan includes a preuploaded catalog of products and essential store functionality. This plan allows users to operate their online store by fulfilling orders through Sellvia. In this model, the store owner receives the full payment from the customer and then purchases the product from Sellvia at wholesale costthe difference is the user's profit margin.
  Branded products, including those from companies such as ****, are part of a separate premium service that requires an additional subscription.
  Similarly, services such as advertising and branded product catalogs are offered through optional paid packages, and are not included in the free plan.

  Regarding payment processing: by default, the Sellvia Payment method is activated to help users start selling quickly. However, customers are free to connect their own payment methods, including ****** and ******, at any time. While we provide guidance and support on integrating these services, the final setup may depend on factors related to individual banks or account configurations. Our support team is always available to assist with resolving such issues.
  We truly regret if there were any miscommunications or unmet expectations, and we welcome the opportunity to work directly with the complainant to provide support and explore potential resolutions. Our compliance manager will get in touch with the customer to offer solutions. 

  Sincerely,
  Sellvia Team

• Initial Complaint

  Date:04/13/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have spent a ridiculous amount of money with this business. I have received $63 in profit and I am not able to withdrawal it until $100. Thats not really me problem Im trying to withdrawal money when Ive hit the ******* **** I was told I would get if I kept buying all these products and ads and seo packages and influencer shoutouts. I am so beyond frustrated. *** bought the very best domain name and the sellebrity package and I have ***** in sales. It is absolutely predatory ****eting and it feels like once you spend the money they are going to do everything for you its hands off and when you dont make the money they ask you why you havent done anything to promote your store? Lol I dont want to be a sucker and I dont wanna fall into this victim mentality and I dont want to be broke!

  Business Response

  Date: 04/25/2025

  To Whom It May Concern,

  
  We appreciate the opportunity to respond to Jessikas concerns and thank both her and the BBB for bringing this matter to our attention.
  We regret any inconvenience ******* may have experienced and take her feedback seriously. Our goal is always to support our customers in building successful businesses, and we are committed to providing assistance wherever possible.
  In an effort to help ******* continue her progress, we have extended her Sellvia subscription by three months at no additional cost. This extension is intended to provide her with the time and flexibility needed to reassess and move forward with her store.
  Additionally, we have reviewed her account and confirm that she has received several marketing services, including blog content, ad creatives, and social media setup. These services are fulfilled shortly after purchase and remain available for her use at any time.
  We remain available to offer further guidance or clarification should she wish to continue utilizing the tools and resources included in her subscription.
  Thank you again.

  Best regards,

  Sellvia Team

• Initial Complaint

  Date:04/05/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Concerned,I am writing about Sellvia's fraudulent business practices. My experience with Sellvia has been catastrophic. I first met with their sales representative, ****ha Ridha, who promised me the world. She first told me about a package where I could purchase an already made website for ******* with a ******** refundable deposit if I changed my mind. I saw a site called ************* that interested me, and I put down a ******** deposit.The next day, I told ****ha that I had changed my mind about the ************* website and wanted to purchase the high-ticket item package for the price she promised me, ******, with the stated understanding that the difference of ****** would be refunded to me. After ****ha received my payment, she ghosted me and would not return my calls or reply to my emails concerning the difference to be refunded. ****ha promised she would constantly support me, and I could always reach her. This was not the case; she charged my **************** Credit Card ******** and just disappeared.Nothing with Sellvia went as promised.. They upsold everything and constantly charged my credit card for advertising before my free trial period, which included advertising, was up. I later met with a Personal Growth Manager named ****** **********. I told ****** about all of the promises **** made to me, including six months of free access to the platform while waiving the ***** fee that is customarily charged. ****** promised that she would get my money refunded and extend the free access to the platform to one year, meaning they would waive the ***** monthly fee to the platform for one year. ****** said that she would get back to me when that was completed,Later, I texted ******. ****** never responded. I looked up the phone numbers of various departments to contact at Sellvia. I tried reaching out to their online support to no avail In the meantime, they are constantly charging my credit card on file with bogus charges. .***** Birmingham

  Business Response

  Date: 04/09/2025

  Hello *****,
  I hope this message finds you well. My name is ****, Head of the **************** at AliDropship.
  
  First, please accept our sincere apologies for the delayed response. We aim to provide timely support, but due to a high volume of inquiries, our replies have been slower than usual. We truly regret any frustration or suspicion this may have caused.
  
  Our records confirm that you deposited $1,000, requested our ******************* (then priced at $690), and asked to apply the remaining $310 toward your Sellvia Ads balancewhich was processed as requested.
  
  Youve also been granted a complimentary one-year Sellvia subscription, valid through April 8, 2026.
  
  We understand your concerns about the slow response time and are actively working to improve this by expanding our support team.
  
  As a goodwill gesture, and in addition to your one-year Sellvia plan, wed love to offer you several complimentary services to reaffirm our commitment to your satisfaction.
  
  Please let us know if youd be open to this offerwed truly appreciate the opportunity to continue supporting your business.
  
  Thank you again for your patience and understanding.

   

  
  
  Best regards,
  ****
  Head of ****************
  AliDropship

• Initial Complaint

  Date:03/31/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a service from Sellvia of whom I am a customer of. The service is called ******************** Accounts with ******+ Followers. I requested several times an update on this unfulfilled order. It has been more than a month since the order was placed. I asked about the progress and I am always told two weeks and two weeks pass and nothing. Recently I have continued to ask for an update via chat and email on this purchased service and stopped receiving responses. I am going to end my business ties with this fraudulent company but I need my money fully refunded for unfulfilled service order that was paid for. Let me know what other documentation is needed. If there is a lawsuit against this company kindly direct me to where I can join this lawsuit. thank you.

  Business Response

  Date: 04/07/2025

  Dear ****,
  I hope this email finds you well.
  
  My name is ****, and I hold the position of Head of the **************** at AliDropship.
  
  First and foremost, please accept our sincerest apologies for the delay in service. Allow me to provide further clarification on the matter.
  
  As the service in question involves a substantial number of followers, it requires a longer processing time compared to our other services. We would be immensely grateful if you could exercise patience during the service development, as our team is diligently working on it on a daily basis.
  
  Obtaining such a significant number of followers is a challenging task, and we are committed to promoting your ************ accounts to achieve the aforementioned goal.
  
  As with all our services, we are dedicated to providing you with the utmost quality and would greatly appreciate your patience in return.
  
  In light of the time-consuming process, we would like to offer you a compensation in the form of a 6-month complimentary period of using our platform. We firmly believe that this gesture will greatly assist you in achieving success in your business endeavors. We hope you find this compensation reasonable, as it would be our utmost pleasure to retain you as our valued customer.
  
  We kindly request that you take a moment to consider our offer and provide us with your decision.
  
  Thank you for your understanding, and hope to hear from you soon.

   

  Best Regards,

  **** ********.

  Customer Answer

  Date: 04/07/2025

  Thank you kindly for your response to the matter. We are business partners and as such would greatly like to work this out. 

  You mention to me to exercise patience which I believe is uncalled for being that there is no mention on the purchased service to alert the customer as to how long the fulfillment of the service will take. For future reference it would be necessary to have some kind of statement for the customer to be aware of how long the process can take so as not to cause any confusion and/or misunderstandings. You mention that you are willing to offer a complimentary offer but do not detail what the offer entails, can you clarify what you are offering? Thank you.

  Business Response

  Date: 04/10/2025

  Dear ****,
  
  Thank you for your prompt response.
  
  We sincerely apologize for the delay in our service delivery. In an effort to compensate for this inconvenience, we would like to extend a complimentary 6-month Sellvia period to you. This will eliminate the need for a monthly fee of $39 for the duration of six months, resulting in a savings of $234.
  
  Additionally, to further support your business, we would like to offer you two marketing tools at no extra cost. These tools can be found under the "Marketing" drop-down section in your Sellvia dashboard. Please inform us of your preferred tools and we will gladly provide them to you.
  
  We kindly request that you take a moment to consider our offer and provide us with your decision.
  
  We look forward to hearing from you at your earliest convenience.

   

  Best regards,
  ****
  Head of *************************start="1445" data-end="1448"> AliDropship

  Customer Answer

  Date: 04/10/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action which entails 6 months free of the monthly fee of $39 and two marketing tools at no cost, being those marketing tools the TikTok & Insta Store and FB IG & TikTok Ads and, if it does, will consider this complaint resolved.
  
  Regards,
  
  **** ******
  
   
  

• Initial Complaint

  Date:03/19/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is a complete fraud/scam!! The people youre talking to always have an excuse or say its past business hours when you try to contact them or send them an email the first meeting you have with them. It seems very realistic they make you feel like this business is actually a real thing the money that youre putting in will actually double and that everythings gonna be fine. But when you wanna refund or talk to them, theyre nowhere to be found after the first call my husband was supposed to get his payout on Monday but now it says five days he has not received the money that hes so-called earned and I looked up reviews and everything. This is not their first time doing something like this just do not waste your time on this company.

  Business Response

  Date: 03/20/2025

  Dear *******,
  I hope youre doing well.
  
  My name is Makka, and Im reaching out from the ********************* at Sellvia regarding your BBB complaint. First and foremost, I want to sincerely thank you for taking the time to share your experience with us. Your feedback is incredibly valuable as we continually strive to improve our services, and I truly regret any frustration you and your husband may have encountered.
  
  We understand that delays can be frustrating, and I want to assure you that we are committed to providing a reliable and transparent service. Due to a high volume of requests, the processing timeframe for withdrawals has recently been updated to approximately 5-7 business days. Our team is working diligently to process each request, and some transactions may require additional manual checks before payout. If you have already submitted a withdrawal request, please rest assured that it is being processed and will be completed as soon as possible. We appreciate your patience and the opportunity to assist you.
  
  Additionally, our records indicate that five days ago, you agreed to switch to the Silver High-Ticket Package with a three-month complimentary subscription instead of a refund. However, we noticed that you later decided to cancel your subscription. Could you kindly share the reason for this decision?
  Understanding your concerns will help us improve our services and provide better support to our customers.
  
  We would like to offer you the opportunity to restore your account, along with a complimentary 6-month Sellvia subscription. We truly believe in the potential of your store, and we encourage you to give it another chance. With a stronger focus on store recognition and promotion, we believe you can achieve your business goals more effectively.
  
  If youre interested in this offer or have any questions, please let us know. Were here to support you in every way possible.
  
  Looking forward to your response.
  
  Best regards,
  Makka
  Sellvia Compliance Team
  

• Initial Complaint

  Date:03/13/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This dropshipping site boasts sales through the roof and claims to market the fools that get suckered into their pyramid scheme. For instance, they are "promoting my new shop" and I've reeled in a whopping $71 in two weeks. Mind you, you get a sale for $4.50, they make you pay out of pocket to have it shipped to the customer, and that is usually 50% of the cost of the sale, it charged me 2.50 to ship something that costs 4.50 so if my math is correct, I'm losing my 50 cents for what??? And it says your "profit"after shelling out is 2.00. If thats not bad enough, they will not let you access your money until you've earned $100...... so my $71 is just sitting there unable to be used to pay the customers bs shipping fee, and I can't process anymore orders because I'm out of money and out of options. They also have charged my card for $19.99, $29.99 a few times now for what I'm not sure I tried to contact support and got nothing back. I tried to close my account and that means they take the money YOU MADE AND PAID FOR SHIPPING ON ORDERS THAT LEFT YOU IN THE NEGATIVE! This website is a pure scam. there's someone making a killing off of this and it's sick. **** who did my initial onboarding call kept trying to push some $800 "one time payment" sales plan to get my store more sales and was incredibly rude when I told her I didn't just have that laying around. She failed to mention any monthly "fee" and said I was being put on their starter store plan which was supposed to be free and furthermore, not once was it mentioned that I would be footing the shipping bill. Absolute BS. In the section where it's asking about money I've paid to the business, I've spent around $35 on my own accord for these b.s. shipping costs and the rest has been fraudulently obtained by sellvia without my consent or knowledge.

  Business Response

  Date: 03/14/2025

  Dear ******,
  I hope you're doing well.

  My name is ****, and Im the Head of the **************** at AliDropship. Id like to address the concerns raised in your BBB complaint:
  1?? Dropshipping Model: As a dropshipper, you dont hold stock but act as a reseller, earning profit from price differences. Based on your example, your $2 profit was credited to your Sellvia balance, which you can withdraw later. This is the core of dropshipping.
  2?? $100 Withdrawal Limit: Since youre using Sellvia Payments, we assume financial risks on your behalf, so a $100 minimum is in place. However, you can connect ****** or ****** for immediate access to funds. Let us know if youd like assistance setting this up.
  3?? Sales Representative Concern: Were sorry if our representative, Nini, came across as impolite. This was never the intent, and well ensure better communication moving forward. Your trust is our priority.
  

  We understand you're interested in exchanging your current services for others we offer. Please let us know which services interest you, and well be happy to assist.
  

  Thank you for your patience, and I look forward to your response.
  

   

  Best regards,
  ****
  Head of ****************
  AliDropship

• Initial Complaint

  Date:03/02/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date: 08/21/2024 Amount: $3560 I signed up for this business service. The company promised to walk me through getting a dropship business going. They have canceled every meeting I've scheduled since the first one. The business service is basically fraudulent. They do not respond to request for cancelations, and they make it difficult to cancel. I have been trying to cancel for more than 6 months, and they have not responded to written requests for cancellation. I would like the account canceled and my money refunded. They do not release any accumulated money that you have received after purchases from the online store that you set up. It is a complete joke. Most egregiously, there is no option to cancel on the website. There are numerous options none of which are cancellation. If you try to cancel on the phone, they put you on hold for hours so that you cannot cancel. This business is a fraud and should be immediately investigated.

  Business Response

  Date: 03/04/2025

  Dear Kai,
  Thank you for taking the time to share your feedback with us. We are truly sorry to hear about your experience, and we sincerely apologize for any inconvenience caused.
  
  To better assist you and resolve this matter, could you kindly clarify whether you used the same email for all your orders? Our system currently shows one order for $890, but not for the $3560 you mentioned.
  
  Additionally, we have confirmation that your subscription was canceled, and there was no charge for it. Weve also checked, and it appears no orders were placed on your site, which means there was no transaction to trigger a payout.
  
  Regarding your support calls, our system shows one conversation with Sayed where you discussed the niche of your store, and another scheduled call with ****, the startup manager, which was canceled by you.
  
  Wed appreciate it if you could provide more details to help us fully understand the situation. We truly want to get to the bottom of this and ensure that any issues are properly addressed.
  
  Your satisfaction is very important to us, and we are committed to resolving this matter. Please provide us with the necessary clarifications, and well be happy to assist you further.
  

  
  
  Warm regards,
  Nadya
  Sellvia Compliance Team

• Initial Complaint

  Date:02/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Living in Retirement just could not keep with the bills and looking to Sellvia a way to help Us to bridge the gap. in 10 24 I told them this and ask if I could pay the for some small upgrades including an up graded domain name. the few conference calls I had to get ideas to improve was mostly a bit high pressure to get the more services where I all ready spent close to $800. plus the monthly $39.00 charges. selling upgraded services or more products and upgraded domain names. But all I got paid was $113.00 with . I was showing a person interested in a high ticket item about $2500 and He said lets ****** it and it came up on online stores and Amazona about 45% cheaper. other products were about 70% to 30% cheaper then Sellvia. Its well know to keep Your prices in line or beat or other sellers. . With Prices are so overprice is 1 reason I have not had a sale since12 4 24. When I was setting up ****** and other sites Sillvia suggested and I filled out all the questions I got this Message A *************** account linked to @********* is suspended due to a violation. I believe this is permission to use the domain name. at that time I called Sellvia support and try to explain what is going on and He sent Me a link to ************* which I had creates account earlier and I got to it and it was all de hi lighted - non clickable and I could do nothing until paid $4.00 to $45.00 a month. So My ****** account is dead to Me. No use calling support or any of the Counselors for all They going to do is upsell. I see if a person is proficient in internet marketing and loads of money behind them, They may make a go of it and I would Like all My all or very close to it My money back for I can't afford to continue. The long and short of it all, When I started out was their would be profit at any level and the profit would increase as more money You put into it, for Me it was the opposite.

  Business Response

  Date: 02/28/2025

  Hello *****,
  This is Makka from Sellvias Compliance team. Thank you for sharing your experienceI truly appreciate your feedback. I apologize for any frustration and would like to address your concerns.
  
  Regarding product pricing, you have full flexibility to adjust prices as needed. If high-ticket products seem too expensive for your clientele, we can arrange for lower-margin products. **** also recently launched branded product packagesif youre interested, wed be happy to provide one for free. Let me know your thoughts.
  
  On the lack of sales, could you share what actions youve taken to promote your store? I see you have access to the *** toolhow have you used it so far? This will help us provide better support.
  
  You also mentioned problems with ******. Could you clarify the issue? Additionally, if you could provide more details about this part of your message, that would be very helpful:
  
  He sent me a link to ************* which I had created an account earlier, and I got to it, and it was all highlighted non-clickable, and I could do nothing until I paid $4.00 to $45.00 a month. So, my Sellvia account is dead to me.
  
  I understand that you requested a refund. Unfortunately, as services have already been rendered, we are unable to process a refund. However, we genuinely want to help you succeed. As an alternative, we may transfer some of your funds to a deposit to support your business. Would this option work for you?
  
  Additionally, wed like to offer you a free 3-month subscription extension and a marketing tool of your choice to help you move forward.
  
  Let us know how you'd like to proceedwe're here to support you in any way we can.

   

  
  
  Best regards,
  Makka
  Sellvia Compliance Team

• Initial Complaint

  Date:02/24/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a free trial dropshiping business with Sellvia that was supposed to be cost free in January 2025. When I made my first sale, I ended up having to pay for the order myself since I did not deposit $100 for the automated package they offer. I made another sale and again paid for the order myself. I bought the package that was $159.00 which was suppose to come with store set up help and catalog of products. It was a horrible decision I made and never advise anyone else the same. At last I decided to cancel my free trial. When I sent an email concerning the sales, I received a message stating since my account was canceled the money in my account from the sales would be forfeited. My main concern is the fact it is still active since after the free trial there is a monthly charge to continue with the store. I sent a message to customer service requesting it canceled again. My other issue is, when the orders were placed, payment was made, by keeping the money in my account, they are getting paid twice for these orders

  Business Response

  Date: 02/27/2025

  Dear ********,
  My name is ***** from Sellvias Compliance team. I sincerely apologize for any frustration this situation has caused you.
  
  Regarding the $100 withdrawal limit, it was introduced due to risks associated with chargebacks and refunds, as we provide a built-in payment gateway. However, were actively considering lowering it to $50. In the meantime, wed be happy to assist with a withdrawalplease provide your ****** email or tag.
  
  Your refund has already been processed, and you should receive the funds within 510 business days, depending on your bank. If theres any delay, I recommend checking with your bank for further details.
  
  To support you, were happy to help recover your store or create a new one. Additionally, wed like to offer you 6 months of Sellvia PRO Subscription along with full support during this period.
  
  I truly appreciate your patience and hope to resolve this smoothly. Please reach out with any questions or to proceed with our offer.

  
  
  Best regards,
  *****
  Sellvia Compliance Team

  Customer Answer

  Date: 03/03/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ******** *** *********
  
   
  

• Initial Complaint

  Date:02/23/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Transaction: 02/12/2025 They scam you into buying one of their higher tier packages and give you a few sales of the same items starting less than *********************************************************** after you buy one of their *********** was suppose to be through Alidropship and their platform but it was through sellvia instead. With one of them saying ************************************* is the same company, but we have 2 types of services from Alidropship & from Sellvia." even though the website that I went through to get the free site said alidropship and only showing one site until you sign up.They will activlly stay in contact with you until you get on one of the packages and when you start requesting a refund because of of the wierd tactics with it including your cheaply made site that has every item showing that a discount is on every item in your store. With all the items just being stuff you can get off of alliexpress.

  Business Response

  Date: 02/27/2025

  Dear ******,
  I hope you're doing well.
  
  My name is ****, and Im the Head of the **************** at AliDropship. We sincerely apologize for any dissatisfaction and would like to clarify the issues raised in your complaint.
  
  When launching customers' websites, we run a one-time promotional campaign to demonstrate their potential. This often leads to initial sales, and were glad to see youve had some.
  
  We operate two platforms, AliDropship and Sellvia. Your complimentary store includes a necessary Sellvia subscription to ensure smooth operation. We apologize for any confusion.
  
  Offering discounts is a common marketing strategy, but you can adjust or remove them via your dashboard. If you need guidance, were happy to help.
  
  Additionally, if you feel product prices are too high, you can adjust them. Our research shows they are competitive, and many customers have successfully sold at these prices.
  
  If youre unsatisfied with your ******************** we can exchange it for any product package of equal value. Let us know if you're interested.
  
  For any further inquiries, feel free to reach out  were here to assist.

  
  
  Best regards,
  ****
  Head of ****************
  AliDropship

  Customer Answer

  Date: 03/02/2025

  Subject: Re: Request for Refund High-Ticket Store Order

  
  

  Dear ****,

  
  

  Thank you for your response. However, I am not satisfied with the resolution offered. The business practices I experienced, including the misleading nature of the platform transition, the artificially generated initial sales, and the low-quality store setup, do not align with what was advertised when I made my purchase.

  
  

  I was under the impression that I was purchasing a store through AliDropship, not Sellvia, and this distinction was not made clear until after my payment. Additionally, the sudden halt in sales following my purchase raises serious concerns about the legitimacy of the process. The "marketing campaign" you referenced was never disclosed beforehand, and it creates a deceptive expectation of profitability.

  
  

  Due to these reasons, I am formally requesting a full refund for my order. I do not wish to exchange this for another service or product, as my trust in your platform has been compromised.

  
  

  Please process my refund promptly. If this matter is not resolved in a timely manner, I will escalate my complaint through additional consumer protection channels.

  
  

  I appreciate your immediate attention to this request. Please confirm when my refund will be processed.

  
  

  Best regards,

  ****** *******

  
  

  Business Response

  Date: 03/05/2025

  Dear ******,
  Thanks for getting back to ***
  
  We understand your concerns and would be pleased to offer further assistance and additional benefits in exchange for your current service. However, a full refund is not possible at this time.
  
  In regards to the initial orders that you may have received as a result of our marketing campaign, we would like to clarify that we offer this specific promotion service at no cost, with the intention of facilitating our customers in starting their business. Our sole aim is to make the entire process as seamless as possible for you.
  
  In light of the above, would you kindly provide us with the nature of your dissatisfaction with your website? We would greatly appreciate further clarification on the perceived low-quality setup.
  
  Furthermore, it is accurate that you have purchased a store through ***********. As previously mentioned, we are committed to transparency with our customers, which is why there is a mention of the Sellvia subscription requirement for this particular website. Additionally, when registering for a complimentary store, you may refer to the *** section for more information on the store and its connection to Sellvia.
  
  Should you be interested in creating a website on a different platform other than Sellvia, we are happy to accommodate this option. As part of this package, we can design a custom store from scratch, taking into account your feedback on every aspect of the website. This would be a bespoke store creation service, and we would be delighted to offer it in lieu of the High-Ticket option. Alternatively, we can utilize the WooCommerce platform if you prefer.
  
  We would be grateful if you could consider the aforementioned proposal and provide us with your decision.

   

  Best Regards,

  ****.