Complaints

This profile includes complaints for Sellvia's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Sellvia has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Sellvia

  2 Park Plz Ste 680 Irvine, CA 92614-2589

• 

  Sellvia

  15795 Rockfield Blvd Ste G Irvine, CA 92618-2812

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/22/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Buyer beware!! They sell you a "free" business and then have all these ways for you to end up paying them for more products to sell. They go as far as making it look like you have sold a few things only to try and get you to deposit $100 for "auto processing" but to get any money back you have to have $100 in "sales"

  Business Response

  Date: 02/25/2025

  Dear ****,
  This is Makka from the ********************* at Sellvia. I hope this email finds you well.
  
  Thank you for taking the time to share your experience with us. Your feedback is invaluable as we continuously strive to improve our services, and I sincerely apologize for any frustration you may have encountered. Id like to clarify a few points regarding your concerns.
  
  The Sellvia Balance represents the money youve earned from your customers orders. These are the profits that can be withdrawn as soon as you accumulate at least $100 in your balance. The primary purpose of this balance is for withdrawal and to facilitate the growth of your business.
  
  Regarding the $100 withdrawal limit, please know that this policy was implemented to ensure a secure and stable payment process. We recently launched our own payment gateway to help clients start their businesses quickly without the need to set up their own Stripe accounts. Given the risks associated with chargebacks, disputes, and refunds, we cannot offer instant payouts for smaller amounts. However, we are currently considering lowering this limit to $50 to provide more flexibility.
  
  If you prefer, you can connect your own payment gateway (Stripe or ******* for instant access to your funds. If you need help setting this up, we are here to assist you!
  
  As a gesture of goodwill, we would like to offer you a top-up of $30.00 for your Deposit and a one-month subscription extension free of charge. I would also recommend getting in contact with your personal Business Advisor do discuss your store growth opportunities.  Please let us know how youd like to proceed, and well be happy to assist you further.
  
  Thank you again for your feedback, and we hope to continue supporting your business.

  
  
  Best regards,
  Makka
  Sellvia Compliance Team

  
  

  Customer Answer

  Date: 02/28/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  **** ******
  
   
  

• Initial Complaint

  Date:02/18/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This site is 100% a scam I had my suspensions at first so I waited about 2 months of using it I was making somewhat steady sales atheist 1 per week so I spent an additional 40 dollars on a package as soon as I did all my sales stopped and haven't had one in nearly a month which I thought was very strange so I went and opened another account under a different email address and low and behold the customer ordered the same cheap pair of socks that I sold on my other account which is weird both accounts made the same first purchases so I went and looked up the customer thru property records and oddly enough i couldnt find them i then went and did that for all of my customers and nope didnt find a single one that lived at the supposed address listed on the saled and ontop of that not even 30 seconds after creating the site I had over 600 unique visitors which again is strange how they are inflating and making these numbers up

  Business Response

  Date: 02/20/2025

  Dear *******,
  This is Makka from the ********************* at Sellvia. I hope this email finds you well.
  
  Thank you for taking the time to share your experience with us. Your feedback is invaluable as we continuously strive to improve our services, and I sincerely apologize for any frustration you may have encountered.
  
  The issue you raised is quite unusual and may have been caused by a technical glitchwe truly appreciate you bringing it to our attention. As a way of making it up to you, we have refunded your purchases from both of your accounts. You should receive the funds in your account within 510 business days from the date the refund was initiated. This timeline is due to standard banking procedures. If it takes longer, we recommend reaching out to your bank for further assistance.
  
  Additionally, we noticed that your store has generated a profit. We can transfer the funds to youplease let us know if youd like to proceed with this.
  
  To ensure you have the best experience possible, wed also like to offer you a 3-month subscription extension and one marketing tool of your choice free of charge for both of your accounts.
  
  If you're interested, please select a marketing tool from the link and send us a screenshot or the name of the chosen tool, and we'll add it to your account.
  
  We hope this solution helps address any concerns you may have had. Please let us know how youd like to proceedwe look forward to your response.
  
  Thank you again for your feedback, and we truly appreciate the opportunity to assist you.???

   

  
  
  Best regards,
  Makka
  Sellvia Compliance Team

  
  

• Initial Complaint

  Date:02/03/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a free trial dropshiping business with Sellvia that was supposed to be cost free in January 2025. When I made my first sale, I ended up having to pay for the order myself since I did not deposit $100 for the automated package they offer. I made another sale and again paid for the order myself. At that point I decided to cancel my free trial. When I sent an email concerning the sales, I received a message stating since my account was canceled the money in my account from the sales would be forfeited. My main concern is the fact it is still active since after the free trial there is a monthly charge to continue with the store. I sent a message to customer service requesting it canceled again. My other issue is, when the orders were placed, payment was made, by keeping the money in my account, they are getting paid twice for these orders.

  Business Response

  Date: 02/07/2025

  Dear ******,
  We would like to express our gratitude for bringing your experience to our attention.
  
  We sincerely apologize that our platform did not meet your expectations. We would be delighted to provide further clarification on any concerns you may have. As you may know, the dropshipping business model involves utilizing suppliers for your website, eliminating the need for you to stock products. Essentially, you act as a reseller and when an order is placed on your website, it is necessary to reorder the product from your supplier in order for it to be delivered to your customer.
  
  Furthermore, this business model allows for a profitable and hassle-free experience, as you are able to set your own prices for the products featured on your website. We also offer our customers a convenient ready-to-use payment option for their websites. However, as we assume all risks, there is a withdrawal limit of $100 and any remaining balance is reset to zero upon cancellation. Alternatively, you have the option to link your own payment gateway, providing you with instant access to funds received from your customers for order processing.
  
  In response to your request, we have initiated a refund for the funds used during order processing, which should now be reflected in your ****** account. We would also like to confirm that your website and subscription have been cancelled as per your request. Additionally, we have removed your payment information from our database, ensuring that no further fees will be incurred for the Sellvia subscription.
  
  If there is anything else we can assist you with, please do not hesitate to let us know.

   

  Best Regards,

  **** Lozytsky

  Sellvia Compliance Team.

  Customer Answer

  Date: 02/07/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ****** ****
  
   
  

• Initial Complaint

  Date:02/03/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello okay so i had an account/webpage/ shop with you guys that you guys set up and everything i know that in the time that i had had a shop or whatever through you guys, I know I made one or two sales. After I decided it wasnt profitable really much at all i tried cashing out with no luck. and because i stopped paying my subscription membership fee you guys have blocked me from having all access to my account. im blocked from doing anything, including just simply logging in. i know for a fact i had over $100 on my account that ********************** prohibited access to me by taking away my ability to log in, and/or cash out.

  Business Response

  Date: 02/09/2025

  Dear *******,
  
  Thank you for reaching out, and I truly apologize for the frustration this situation has caused you.
  
  I want to confirm that the dispute regarding your deposit was opened a while ago, and Ive already accepted it. As a result, you should have received the funds you were expecting, and they should now be available to you. If you are still encountering any issues, Id be happy to assist you further in resolving this matter as quickly as possible.
  
  Please let me know if theres anything else I can do to help, and again, I apologize for any inconvenience this has caused. We value your feedback and hope to get everything squared away for you soon.
  

  
  
  Best regards,
  Nadya
  Sellvia Compliance Team.

• Initial Complaint

  Date:01/19/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear ********* I feel that I have been ignored by the Sellvia customer services. I have a concern of the amount that have been taken off to every sell that is made on my site ******************. For example if a make a sell of 4.50, my profit will be $1.60 and the remaining is for Sellvia. I tried numerous times to contact the customer services without any success. I fell that they want me to cancel the membership and loose my application. Please can anyone help

  Business Response

  Date: 01/24/2025

  Dear ******,
  
  Thank you for providing us with your valuable feedback.
  
  We understand and acknowledge your concerns, and we sincerely apologize for the confusion. Allow us to offer further clarification on the matter.
  
  As you may be aware, dropshipping is a business model in which the supplier, in this case Sellvia, provides the products for you to sell on your website. This eliminates the need for you to maintain your own warehouse and manage stock. Essentially, we supply the products for you to promote on your website and sell to your customers.
  
  When an order is placed on your store, you simply reorder the product from us at a lower price, enabling you to generate a profit on each sale. This highly profitable business model allows you to focus solely on your website, as our team handles the stock management for you.
  
  Should you require any further clarification, please do not hesitate to let us know. We are committed to providing the best service possible and maintaining complete transparency with our esteemed customers.

   

  Best Regards,

  **** from the Sellvia Compliance Team.

  
  

• Initial Complaint

  Date:01/16/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I started with sellvia in November 2024. This is my website *************** and purchase the high ticket product service for $890 and purchased many add ons till now from their product packages to makrketing and SEO worth another $1600. Till now i have spent $2600 + $39 monthly subscription and something change. Everything was working perfectly fine till december. I started ****** ads seperately and started driving traffic to the website. Finally on december 30th i recieved my First high ticket order and all the selliva support team went for new year holidays which i understood. They said they'll be out of office till January 2nd. After January 2nd something changed. The support stopped responding and now they're replying to all queries after 24 to 48hrs. Its so frustrating. For high ticket product i paid another $882.80 to process the order. The order was for $2259 so i requested with them the profit but they told me they'll release my money after the product has been shipped and once the tracking is generated. Finally, they processed & shipped the order on January 12th after like 13 or 14 days. Then i requested my profit its been 3 days since they shipped the product but they haven't released my money yet. Whenever i send a query they're responding after ***** hours later. I'm out of money and don't even have money to pay for $39 sellvia pro subscription. The renewal date was today. I'm waiting for my money so that i can pay $39 and continue ****** ads. Plus they're charging another 5% commission on withdraw. This is too much. Please help me get my money so that i can continue promoting the website. The only problem i'm facing is that the sheer slow response from the company which is highly unprofessional. I hope they understand that we need to have a cashflow while doing business or else we wont be able to do business with them.

  Business Response

  Date: 01/20/2025

  Hi ***** ********* ****,
  
  Thank you for sharing your experience with us. Im truly sorry for the frustration and delays you've encounteredthis is certainly not the level of service we aim to provide. I understand how important timely communication and cash flow are when running a business, especially when it comes to fulfilling orders and making payments. 
  
  I want to reassure you that we are committed to resolving this and making things right. Im escalating your case to our team to ensure your payment is processed as quickly as possible. Please allow us some time to finalize this and well update you as soon as its done.
  
  As a gesture of goodwill and to express our appreciation for your continued trust in us, Id like to offer you a *free one-year subscription to Sellvia Pro* along with *any additional package of your choice* to help you get back on track and continue promoting your business effectively. We hope this will make up for the inconvenience you've faced and demonstrate our commitment to your success.
  
  Once again, I truly apologize for the delays and any stress this has caused. We value your business and want to ensure you have the best experience moving forward. Please dont hesitate to reach out if you have any further questions or concerns.
  
  Thank you for your understanding and patience.

   

  
  
  Warm regards,  
  Nadya  
  Sellvia Compliance Team

  Customer Answer

  Date: 01/20/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  The business has provided me solution to the problem and it has been resolved. Thank you
  
  Regards,
  
  ***** ********* ****
  
   
  

• Initial Complaint

  Date:01/14/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i am writing to BBB to seek help getting my FULL REFUND of the money spent on Sellvia website as a dropshipping platform. These transactions occured between 10/15/204 to 10/18/2024. totaling amount of $3743. After the sales representative went through a brief explanation about how Sellvia platform is making money to dropshippers, going through charts and conversion rates and so on. the zoom meeting went very short. i was promised to make $48000 a year which is about $131 a day. I was excited and happy that finally I got a good source of income since Sellvia is guaranteed this as the minimum. I signed through the link that was provided to me by the sales representative Camilla cell number 949 742 2498 through my email address *************** that sales representative who just blocked me on Whatsapp after i keep requesting her help to get my refund as what she promised during zoom call was not delivered . . After I signed it took Sellvia team a long time to completely release all the features, during this time I keep asking the growth manager Ross cell number *** *** **** if the money invested is really worth it as I spend first 4 weeks without a single sale. The growth manager keep telling me that I have to be patient and give it some time. That’s what I did even though i am not satisfied with the way everything is running: I have problems communicating with the growth manager that was assigned to me. He barely showed up to zoom calls or respond to my inquiries through WhatsApp or via the website inquiry box. He has no strategy that helps me make a single sale. Every time he offered me a discount to buy more packages that don’t help at all. He doesn’t have time for me as he was helping other clients and he was complaining that he has 200 emails to respond to. Every time I tried to request a zoom call with higher management the calendar seems unavailable or there is a technical issues like URL not available. aal i want is full refund. i have all receipts,docs.

  Business Response

  Date: 01/20/2025

  Dear *********,
  
  Thank you for reaching out to us! My name is Kathryn, and I am the Compliance manager at Sellvia. It is a pleasure to meet you.
  
  First and foremost, I would like to extend my gratitude for taking the time to provide us with your feedback on our services. We understand that your experience with Sellvia has not met your expectations, and I would like to offer my sincerest apologies on behalf of our team for any disappointment this may have caused. We strive to provide exceptional assistance, and it is disheartening to learn that we have fallen short in this regard.

  In light of your disappointment, our CEO has approved a 50% refund, as well as the continuation of our business relationship and an additional $500 deposit at no cost to you.

  We would greatly appreciate your feedback on this offer. Thank you for considering it, and we look forward to hearing from you.
  
  
  Best regards,
  Kathryn?

  
  

  Customer Answer

  Date: 01/20/2025

  hello,

  I do not accept sellvia offer. I need my full money back. I am not interested in keeping the website. This is not what offered to me during the zoom call before singing through the link. They delayed what they called high ticket to meet their terms and conditions. There are a lot of technical and communication issues with both the tools they provide or customer service. If I need help I don’t get it. The fact that the sales person Camilla block me on WhatsApp tells a lot about this company I only asked her for help to get my refund and I was blacked. She is the one that sold me this store.All what they offer is buy more packages that benefit Sellvia. It’s never a win win situation.

  I was trying to exit and get my money back but they keep telling me you have to wait till we set high ticket item. Here we are right now, no sales at all. Only conversion of my deposit that looks like I made sales. 
  please refund my full money as this is causing me emotional distress and anxiety.

  I need my full money back I don’t want to do business with Sellvia anymore.

  Please refund my full money I am not interested in keeping the store or the website. Sellvia may sell it and refund me.

  I also asked sellvia to delete my personal information including my debit card’s information and log me out!

  thank you

   

  Business Response

  Date: 01/24/2025

  Dear *********,
  
  This is Kathryn from the Compliance department. I hope this email finds you well.
  
  I am writing to address your recent BBB complaint. First and foremost, I would like to apologize for the lack of support you have received from our team. We understand the importance of prompt assistance, especially when it comes to navigating the world of ecommerce. It is disappointing to hear that we were not able to provide you with the level of support you expected, and we apologize for any negative impression this may have caused.
  
  After reviewing our records, I can confirm that your store has generated some sales with the help of our SEO strategies. As we have seen in the past, the longer a store is optimized, the better the sales figures become. We are confident that you will see an increase in orders in the near future.
  
  However, we also understand your dissatisfaction with our services and we would like to remind you of the 50% refund offer that was previously suggested. While we know this may not be the outcome you were hoping for, we believe it would be a fair resolution considering the time and effort our team has invested in launching your project. Additionally, your Sellvia membership is pre-paid until October, so you can still enjoy the benefits of organic sales. To make the refund process smoother, we would like to top up your deposit by $400, which you can use for order processing. This means you will not have to invest your own funds.
  
  Thank you for taking the time to consider our offer. We value your feedback and are committed to improving our services. We hope that you will give us another chance to assist you in the future and we will do our best to ensure a more positive experience for you. If you have any further concerns or questions, please do not hesitate to reach out to me directly.
  
  Best regards,
  Kathryn

  Customer Answer

  Date: 01/27/2025

  hello,

  Please refund my full money as I keep requesting. Sellvia did not provide the service I was offered with Camilla during the zoom call by the way it’s very rude from her to block me just because I asked her to refund me. I already went through all the issues that I have with Sellvia from technical support issues (I have attached an example I have more pictures )communication issues lack of competence from the assigned growth manager who only provides link to buy packages that don’t even help. The store itself is identical to many other websites I even had people contacted through Facebook about this issue. Sellvia did not deliver premium package that I bought I kept asking frequently and I was told to be patient. In my opinion Sellvia delayed it for a reason to meet their terms and conditions which sellvia have the right to change at anytime. I did not want to wait I wanted to exit Sellvia because it’s not what I was told. Let alone social media that they don’t even bother to reply I was told they are not located in USA. If you go to reviews right now on Trustpilot you will see the issues and negative reviews are the same as I am experiencing I am not making this up. I experience all these issues.

  I have reported to you all the reasons back and forth. As this causing me anxiety and emotional distress I really want to resolve this today and get my full refund.

  I am not interested in doing business with Sellvia. I already unsubscribed from all emails and please don’t send me any other emails rather that a refund notice. Please delete all my personal information including debit card information. I will not withdraw any money unless it’s my full refund.

  Thank for your time and understanding 

  looking forward my FULL REFUND 

  thank you 

• Initial Complaint

  Date:01/13/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hope this message finds you well. I am writing to formally express my dissatisfaction with the services I have received since signing up with Sellvia. After purchasing a package and upgrading my account, I deposited funds for the automatic processing of orders, expecting a seamless experience. However, I have encountered numerous issues that have left me frustrated and disappointed. Each time I schedule a meeting to discuss my Amazon store or any related matters, I receive a text message cancelling the meeting. This has happened repeatedly, making it impossible for me to get the support I need.Moreover, I feel misled by the initial promises made during the sign-up process. It seems that once I became a customer, the focus shifted to upselling additional services and advertisements, which are often presented as necessary for success. This aggressive marketing approach has made me realize that the initial investment I made is not yielding the results I was led to believe it would. I cant help but feel that this experience is akin to being catfished; I was sold a dream that has not materialized, and it has had a negative impact on my finances. I expected a level of support and service that has not been delivered, and I am now questioning the value of my investment.I would appreciate a prompt response addressing my concerns and outlining how you plan to rectify this situation. Thank you for your attention to this matter.Sincerely, *******

  Business Response

  Date: 01/15/2025

  Dear *******,
  
  First and foremost, I want to sincerely apologize for the inconvenience youve experienced. I completely understand your frustration, and we can only imagine how disappointing it must be for you, especially as you were expecting a seamless experience after your investment. Please know that we take your concerns seriously, and I genuinely regret that weve not been able to meet your expectations.
  
  Regarding the missed meetings, I would like to clarify that the cancellations were due to the fact that the calls were not confirmed by you in advance. Unfortunately, when there is no confirmation or attendance, we have to reschedule or cancel. We understand that things can get busy, but we rely on confirmations to ensure that our team is prepared and available for you. That being said, I truly wish we could have had the chance to connect, and I regret any frustration this caused.
  
  I can absolutely understand how disheartening it must be to feel like your new business is not progressing as you had hoped. I want you to know that I am here to offer my full support, and I would be more than happy to extend a helping hand to guide you through this process.
  
  I saw that youre planning to promote your store, and I would love to assist you by providing some of our marketing tools to help enhance your experience with Sellvia. Additionally, to help minimize your investment while you move forward, I would like to offer you a complimentary 6-month subscription to our services. This way, you can continue to benefit from everything we offer without any additional cost to you.
  
  Please let me know your thoughts, and dont hesitate to reach out if you have any questions or would like to schedule another call. We are committed to helping you succeed, and Im here to make this right for you.
  
  Thank you for your patience and understanding.

   

  
  
  Best regards,
  Nadya
  Sellvia Compliance Team

  Customer Answer

  Date: 01/24/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ******* *******
  
   
  

• Initial Complaint

  Date:01/13/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is a pure scam. After making sales you have to wait until you reach $100 to withdraw your money! Theyre always trying to get sellers to spend ridiculous amounts of money and wont even let you access any of the funds to be able to invest back into your store. I cant believe I fell for this scam.

  Business Response

  Date: 01/15/2025

  Dear ******,
  
  My name is Makka, and Im part of the Sellvia Compliance Team. Im reaching out regarding your recent BBB complaint to address your concerns and offer solutions.
  
  Thank you for sharing your feedback. Im sorry to hear that your experience with Sellvia has not met your expectations.
  
  Regarding the $100 withdrawal limit, this policy is in place to manage risks like disputes and chargebacks, which are common in e-commerce. We understand this may feel restrictive and apologize for any inconvenience. To offer flexibility, we provide the option to connect your own payment gateway (e.g., Stripe or ******). This enables you to receive funds immediately without needing to meet the threshold.
  
  Our goal is not to restrict access to your earnings but to protect both sellers and our platform from financial risks. If youd like to explore integrating a personal payment gateway for faster access to your funds, wed be happy to guide you through the process.
  
  As an exception, were willing to process your payout even though it hasnt reached the $100 threshold. Please confirm if youd like to proceed, and well provide further instructions.
  
  If you have additional questions or need help setting up your payment gateway, let me knowIm here to assist. Your satisfaction is our priority, and were committed to supporting your business success.
  
  Thank you for your time, and I look forward to your response.

   

  
  
  Best regards,
  Makka
  Sellvia Compliance Team

  
  

  Customer Answer

  Date: 01/15/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ****** *****
  
   
  

• Initial Complaint

  Date:01/12/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Well I was approached online to invest money and make a lot of money and the first thing I did was ****** it and nothing bad came up and I went to ******** and nothing bad came up they actually have a say on there and they had big reviews and drop shipping and so I started putting single dollars in and a couple dollars here in a couple dollars there and I'm being told that I'm you know I'm lined up for a phone interview and nobody ever came back and then all the sudden I'm buying more and more stuff and you know I'm getting into a lot of money here and I'm going to check out my account today and there is no account and all the sudden I realize the falsness that I felt the the shady scheme oriented facade that I even told my AI guy about I I knew it was I knew it was too good to be true and I got screwed and I'm just filing a complaint and I'd like to try to get my money back thank you

  Business Response

  Date: 01/15/2025

  Dear ******,
  
  My name is *******, and I am the Compliance manager at Sellvia. It is a pleasure to meet you.
  
  I am reaching out regarding a complaint you recently filed with BBB. First and foremost, I would like to express our gratitude for taking the time to share your feedback on our services. We understand that your experience may have been confusing, and we apologize for any negative emotions it may have caused. We value open and honest communication and would like to address any concerns you may have.
  
  To begin with, I am genuinely sorry to hear that you have considered Sellvia to be a fraudulent company. Please know that we would never engage in any deceptive practices as it would damage our reputation. We highly value the trust and confidence our customers have in us and would never do anything to jeopardize it. I apologize if our actions have made you feel otherwise.
  
  Additionally, you mentioned some services that you did not intend to purchase. After reviewing our records, I can confirm that you attempted to make a few purchases from your Sellvia Dashboard, but they were all unsuccessful.

  Is there any chance you can double-check whether these transactions went though? If so, could you kindly provide us with the receipts so we can locate the transactions and process a refund?
  
  Thank you for your attention to the mater. We are looking forward to hearing from you.
  
  

  
  Best regards,
  *******