Complaints

This profile includes complaints for Sellvia's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Sellvia

  2 Park Plz Ste 680 Irvine, CA 92614-2589

• 

  Sellvia

  15795 Rockfield Blvd Ste G Irvine, CA 92618-2812

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/08/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I opened an account and started a store with sellvia I also had purchased an upgrade and made some sales I had deposited 100 into my account and with my sales had money in my account.I was unable to check my emails or my sellvia account from July 2024 thru Oct 2024 and when I did try to get to my store it was shut down I haven't been able to reach anyone at Sellvia to find out what happened to my store which I also had been using my own domain name ************* and its all Gone.I planned on upgrading to big ticket sale items and wanted to pursue starting an Amazon store as well as social media packages.I would like to have my account restored so I can at the very least find out what happened to the money and my Store

  Business Response

  Date: 12/10/2024

  Dear ******,
  
  My name is Makka, and Im part of the Sellvia Compliance Team. Were reaching out regarding your recent BBB complaint and would like to offer solutions based on your feedback.
  
  First, please accept my sincere apologies for any inconvenience youve experienced. We understand that certain issues led to your complaint, and I can only imagine the frustration this may have caused. We are genuinely sorry for any negative experience you may have had. Thank you for reaching out and sharing your situation. Im sorry to hear about the difficulties youve encountered in accessing your store and account, as well as the uncertainty regarding your remaining funds and domain.
  
  I understand how concerning it must be to return and find everything inaccessible, especially when you were planning to expand with high-ticket items, Amazon integration, and social media packages. Please rest assured, were here to assist you.
  
  As you couldn't check your emails or your Sellvia account from July 2024 till October 2024, you haven't seen the reminders about the subscription update.
  
  Your subscription linked to ************************* and ************* has been terminated due to non-payment, resulting in the deactivation of your account and store.
  
  Id like to offer you to rebuild your store on your domain ************* and a complimentary 1-year Sellvia subscription, so you can focus on building your store without the worry of monthly fees. How does that sound?
  
  Thank you for your patience and for allowing us to address your concerns.

  
  
  Best regards,
  Makka
  Sellvia Compliance Team

• Initial Complaint

  Date:12/07/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Well speaking honestly I wish I would have come to the bbb before ever spending a cent on this website after reading all of these reviews I can tell this company is one big scam I have spent $440.50 already and am now regretting ever trusting this company after this many bad reviews and seeing the fact like a lot of other customers have said all you get is 2-5 dollar orders nothing bigger I dont trust this company anymore I have zoom called them had a meeting and I have not made any bigger sales after purchasing higher end items and according to other customers the people making the small purchases are non other then companies own employees now that is pathetic as I stated prior really regret not checking this company out on the bbb For reliable reviews first before ever making a purchase so I will expect no less then a full refund or a better offer from this company especially since everything points to them being a scam I am in aww at how they have been open this long and not been closed down yet at this point

  Business Response

  Date: 12/17/2024

  Dear ****,
  
  Im *******, Compliance Manager at Sellvia. Im reaching out regarding the complaint you filed with the Better Business Bureau. We appreciate you sharing your feedback and I want to apologize that your experience with Sellvia hasnt met your expectations.
  
  We take customer satisfaction seriously, and Im genuinely sorry to hear youve been dissatisfied with our services. Please know that we would never engage in fraudulent activity. Our goal is to build trust, and we understand your concerns, especially considering some negative feedback weve received. We are actively working to address those complaints to improve our services and customer experience.
  
  Regarding your sales, we created SEO articles for your stores blog to help drive organic traffic. While we cant control user actions, our efforts are aimed at attracting genuinely interested customers.
  
  As a gesture of goodwill, wed like to offer you a complimentary SEO package, which includes search engine submissions, backlink creation, guest posting, and product overviews. This will help improve your store's optimization and visibility.
  
  We value your input and would appreciate your feedback on this offer. Thank you for your time, and we look forward to hearing from you.

   

  
  
  Best regards,
  *******
  Compliance Manager, Sellvia

• Initial Complaint

  Date:12/06/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In September of 2024 I saw an online advertisement for **************************. They were offering a ******* store with a bonus ****** account. It claimed that everything would be done for me. It claimed that products would be added to my page and that professionals would curate the best list of inventory to add to my store. It said I would get thousands of dollars worth of free stuff to get me started. It did not list what the free stuff was. Well I started the free trial in which I had to pay 100$ into an account that ********************** provided to process the orders as they came into the store. I guess nothing is free, really. And I also had to pay 36$ to put products in my store which doesnt seem like it is very turnkey. The add in which I responded also said that I would be provided a premium domain name but instead I was given a subpar domain name universal buys *********** or something like that. Then I was prompted to purchase a premium domain name in which I did for 149$ *********** I also spent 9.99$, 2.99$, and 49$ on other package services. The aforementioned package for 36$ that I purchased to put products on my store page, the package was entitled top 1000 products for 2024 I have made a total of 9 sales so far, and each of them were for less than 15$ total and I made like 2-6$ on each one. They want me to keep purchasing more packages in order to make more sales. Also the add included San Amazon store for free that would be set up by the professional. Well the thousands in free stuff they mentioned turned out to be only available via zoom, in which I do not have the capability to access so I was not able to take advantage of the services they offered for free. I feel like the orders that I received in my store are fake. I had three people pay 10$ for a pair long tube socks with googly eyes glued on them. And they only come right after I spend money and thats it. The items in my store are kind of ridiculous, and also repetitive. Refund me please

  Business Response

  Date: 12/09/2024

  Dear ********,
  
  My name is ****** the member of Sellvia Compliance Team, reaching out to you regarding your recent complaint on BBB. 
  Thank you for sharing your experience with us. I truly regret that your expectations were not met, and I appreciate the opportunity to address your concerns directly.
  
  Let me clarify a few points to ensure transparency:
  
  Free Trial and Initial Deposit: During the free trial, our store setup, including a curated selection of products and a functioning e-commerce website, is indeed provided at no cost. However, the optional $100 deposit was intended for automatic order processing to ensure seamless transactions without your active involvement.
  
  Premium Domain Name: We provide a standard domain as part of the initial setup, but purchasing a premium domain name is optional and not required. I understand your concern here and will ensure this feedback is shared with our team for better clarity in our advertising.
  
  Additional Services and Products: ************ and add-ons are designed to give you flexibility in enhancing your store, but they are not mandatory. We genuinely strive to empower our clients by providing customizable tools and packages.
  
  Resolution Options: To address your request, wed like to offer you the following options:
  
  We can provide you with a 1-year subscription extension, additional services, and product packages to enhance your store and support your business growth. This includes tailored assistance to help you make the most of your investment.
  
  Alternatively, we can provide a refund for your payments made to Sellvia.
  
  Please let us know how youd like to proceed, and we will act promptly to address your concerns. Your satisfaction and trust are very important to us, and were committed to resolving this matter to your satisfaction.
  
  Looking forward to hearing from you soon.

   

  Best Regards,

  Nadya.

  Customer Answer

  Date: 12/09/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that the first resolution you mentioned in which I can keep my store and would be provided with additional support for the success of my store would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ******** *****
  
   
  

• Initial Complaint

  Date:11/23/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complete misrepresentation! They dont follow thru on promises and only want your money. I realize they make it look like your browsing but your making purchasesand I told them to return my money, they never responded. My friends couldnt find my online account.I paid the first $59 fee and it was free to start up,after that they put up ads in your way, repeating ads. ******* you with ads and sales. I was purchasing things by touching on them that I didn't know I was purchasing. I brought this to their attention immediately and they never would acknowledge that I spent money that I didn't know I was and to return it, and they never would. I've sent them probably 20 emails asking them to return my money that I did not purchase those items and that I would honor the $59 and what I first had purchased for. But not any more than that, and I wanted my hundred back in my account. They just kept sending me email after email. I'm probably getting 4 to 10 emails a day asking how its going but never acknowling my concerns. I probably sent customer support 20 different times asking, pls send my money back, cancel my account! I tried it for the $59. It wasn't worth it. And to please cancel. T 3hey still have not done anything. They will not acknowledge me, and they have blocked My emails from being able to email them. This company is nothing but a scam. And they kept taking money out of my account that i did not mean to buy. It's very confusing on their account and you can't get anything done because they just keep setting up their ads to buy things.They're not there to help you.If you make an account and get on there, you will never be able to get anything ********'ll see, they constantly are putting up their sale ads to sell their items, as you're trying to do things in your account. They shouldnt even be online!!!! Sending all my emails I sent asking to resolve this issue. They never responded and blocked me! Crooks!

  Business Response

  Date: 11/28/2024

  Dear ******,
  
  This is Makka from the Sellvia ********************** reaching out regarding your recent BBB review. Im sorry to hear about your frustration, and Im here to address your concerns.
  
  I understand how upsetting it must have been to encounter unintended purchases. Our one-click purchase options were designed to simplify service management, but I know they may have caused errors. Weve since fully implemented a self-refund feature on customer dashboards to process refunds directly. I regret not updating you sooner about this, but I assure you were now ready to refund all unintended purchases.
  
  Regarding your subscription, its active until February 19, 2025. If youd like to cancel, we can proceed immediately, or if you prefer, we can refund prior payments while keeping your subscription active. Please let me know how youd like to proceed.
  
  About your support inquiries, after reviewing the records, I see some duplicate requests were closed to streamline responses, which may have left you feeling unheard. For that, I apologize. Rest assured, we dont block any clients ability to contact us, and I regret that our communication didnt meet your expectations.
  
  Our goal is to resolve these issues to your satisfaction and rebuild your trust. Please let me know how youd like to move forward with refunds, your subscription, or any other concerns.
  
  Thank you for your patience and understanding as we work to make this right.

  
  
  Best regards,
  Makka
  Sellvia Compliance Team

  
  

  Customer Answer

  Date: 12/13/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ****** ****
  
   
  

• Initial Complaint

  Date:11/06/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a free drop shipping store through Sellvia and was never told that I was on a trial period. I purchased one of their products packages (********** products package) for ***** and I am not able to pay their monthly payment that they are asking for now. I want a refund on my package I bought because now I won't even have a drop shipping store to sell the products from. I have read so many reviews about this business and they are definitely believed to be a scam. I no longer want to use this service and I would advise everyone to do their research on this business before doing any kind of business with them.

  Business Response

  Date: 11/13/2024

  Dear ******,
  
  I hope this email finds you well.
  
  I would like to take this opportunity to formally introduce myself. My name is **** and I hold the position of Head of the **************** at AliDropship.
  
  I have been made aware of your recent complaint indicating that you were not informed of the subscription that you signed up for when creating a complimentary store.
  
  Please allow me to clarify this point for you. According to our records, you have subscribed to Sellvia through the *************** website. We strive to provide clear and transparent information to our customers, and it is clearly stated during the checkout process that you will be signing up for a subscription with a monthly fee of $39, which will be deducted every month after the 14-day trial period.

  I also understand that you have requested a refund as a satisfactory solution to your complaint. We are happy to initiate a refund for the ***** AliExpress Best-Sellers product package, if this is your preferred course of action. However, we would be delighted to have you as our valued customer and offer you 12 months of complimentary Sellvia period instead, which would normally cost $399. This will ensure that you have continued access to your website and all Sellvia features, at no additional cost.
  
  We would greatly appreciate it if you could take a moment to consider our offer and provide us with your decision.
  
  Thank you for your time and consideration. We hope to hear from you soon.

   

  Best Regards,

  **** ********.

  Customer Answer

  Date: 11/13/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ****** *******
  
   
  

• Initial Complaint

  Date:11/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In the last couple weeks with sellvia I have made many transaction paid to get my olautomated orders goin says I have money on there to process them but still ask for my card number everytime a order needs processed... Another thing is it's tell u to upgrade ur domain to the highest one to get sales when I upgraded it for ****** dollars it all of sudden had two higher than that.. that they are tryin to get another four hundred more dollars before I will have a steady flow of orders and it's BS I have spent all kinds of money and haven't got any kinda of profit like they promised believe it's a 100% scam and would like a refund my domain is ***********

  Business Response

  Date: 11/08/2024

  Dear *****,
  
  My name is ****** and Im part of the Sellvia Compliance Team. Were reaching out regarding your recent BBB complaint and would like to offer solutions based on your feedback.
  
  First, please accept my sincere apologies for any inconvenience youve experienced. We understand that certain issues led to your complaint, and I can only imagine the frustration this may have caused. We are genuinely sorry for any negative experience you may have had.
  
  Furthermore, it is disheartening to hear that you feel as though you have been scammed. At Sellvia, we prioritize clear and open communication with our clients and would never take actions that might compromise your trust.
  
  After reviewing your concerns about your project and related services, Id like to provide some updates. Although there was a past issue with automatic order processing, Im happy to confirm that it has since been resolved, and your recent orders have been processed using the deposit. Your feedback was instrumental in helping us address and fix this issue quickly.
  
  I also noted that you opted for a paid domain, hoping for a boost in sales. While having a strong domain can help, we believe marketing strategies are essential for driving real growth. To support you in this, Id like to offer you a complimentary six-month Sellvia subscription and also support you, providing some marketing tools, so you can focus on promoting your store without the worry of monthly fees. How does that sound?
  
  Thank you for your patience and for allowing us to address your concerns.

   

  
  
  Best regards,
  Nadya
  Sellvia Compliance Team

• Initial Complaint

  Date:10/30/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint against Sellvia regarding misleading advertising, false claims, deceptive sales practices, ignorant business managers, and their failure to provide the services I purchased.1.False Advertising: Sellvia advertises that they will provide comprehensive support to help grow my business using their packages. However, I purchased package worth more than 1000 USD because of false claims by the business manager J****, There had been sales of 150 USD and after a time the sales totally stopped. I had been working with designated manager who instead of making sure my store makes product sold, only thing she was focused on was upselling . I received little to no genuine assistance by Sellvia. Everytime I tried contacting **************** I was told to work with business manager and if I setup call with other managers they just cancel the meeting. Lately they have stopped responding to mails completely. Their focus had been on selling me their packages. I had been having trouble with sale through ***************** and even though it was not working She made me spent more than 860 USD on *************** Ads till date.Misleading Sales Practices: They made exaggerated claims about the potential income I would generate and expected return on investment. These claims were clearly designed to push me into making the purchase. After using the services, I found these promises to be entirely fake. It many a times appears that they themselves place order from your store to keep you engaged and lure to buy new **************** sold Package: After buying the package, when as promised was not working Whenever I reached out instead of solving they pushed offering me packages, even though last purchase was not obliged to Resolution Sought:I am seeking a full refund for the package bought and money which is stuck with Sellvia balance and the ***************** costs I purchased due to the false promise and ignorance towards emails and calls for help.

  Business Response

  Date: 11/05/2024

  Hello ***** *****,
  
  My name is ****** and Im reaching out from the Sellvia ********************* regarding your recent BBB complaint. I hope this message finds you well.
  
  Firstly, I sincerely apologize for any frustration or inconvenience youve experienced. We appreciate your feedback and the opportunity to address your concerns.
  
  Social Media and Sales Support: You mentioned challenges in receiving helpful guidance from your personal manager to boost sales, despite your active social media presence. To enhance your engagement, wed be pleased to provide you with:
  
  1. Custom video content designed for TikTok, Instagram, and YouTube
  2. High-converting video ads to increase engagement and customer reach

  These resources aim to streamline your social media efforts and better connect you with your audience.
  
  Paid and Free Promotion Strategies: Regarding your investment in ********* Instagram, and ****** ads, we understand that maximizing ad performance can be complex. We recommend combining paid and free promotion techniques to balance your advertising strategy. Wed be happy to assist with options like:
  
  1. Lead Generation System bringing targeted potential customers to your store
  2. Radio Advertising and Guest Posts expanding your brands visibility across new channels

  If these solutions resonate, please let us know; we are committed to supporting your goals.
  
  Additionally, were offering to transfer part of your ad investment into a deposit, helping you be fully prepared for the festive season.
  
  Thank you once again for sharing your feedback. I look forward to assisting further and helping your business thrive.

  
  
  Warm regards,
  Nadya
  ****** *********************

  Customer Answer

  Date: 11/05/2024

  Hello,

  Thanks for your response but if in close to a year with that much investment in getting packages bought and then on top of that extensive marketing the amount of sale is 160 ( My share is 147 out of which again 5% share to Sellvia).

   

  From the below packages which I have purchased please do tell me what is that is not included and what from marketing perspective is not sold to me?

  Product Packages Sold to me by ************************************************* Best-Sellers
  TikTok products
  Dropshipping products package
  Package: 1,000 Independence Day Hits
  Package: High-Ticket Hits for June 2024
  Package: 100 products for Democrats
  Package: 100 products for Republicans
  Niche High-ticket Products with Promotion Package
  *** Best-Sellers with Fast Shipping
  High-Ticket Products Niche Bundle (5 in 1)
  High-ticket Products with Promotion Package
  Product Catalog Upgrade
  Amazon Store with products loaded

  Marketing Services Sold to me:

  Brand Awareness
  FB, Instagram & TikTok Ads
  Google SEO Backlinks Tool
  Promo Materials
  Sellvia Success Package
  Promo Tools Bundle
  ************ Package
  Ecommerce SEO Article
  Sellebrity Theme
  

  After all this and the amp of hours I have invested in do tell me what is justified for your response or offer.
  

  The only thing which solves it is a established store with the best quality products getting sold and have a good ************ presence, SEO done and has regular products sold to customers with automated processes and repeated customers. Customized videos on auto promotions on ************ platforms FN/Insta, *********, TikTok, ******* etc. Am I wrong in that? 
  

   

  Business Response

  Date: 11/06/2024

  Dear ***** *****,
  
  This is ***** from Sellvia. We've been trying to reach out to you to offer solutions to the issues you had with the service however unfortunately didn't receive your response. Could you please let me know if a partial refund would be an acceptable solution for you too?
  
  Looking forward to hearing from you.
  

  
  
  Best regards,
  *****
  Sellvia Team

  Customer Answer

  Date: 11/12/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *** ***** Anand
  
   
  

• Initial Complaint

  Date:10/30/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for Sellvia with what they called high-ticketed item for ******. I pay $4900 for that. They said just 2 items sold ill get my money back. I just discover that the items in my store are overpriced! No wonder I never had a single sell since March. I avail some of the services for Instagram, tiktok and spend more and more for promotion. Nothing works. This is a definite online scam

  Business Response

  Date: 11/05/2024

  Dear ****,
  
  My name is *****, the head of the Compliance team at Sellvia. I apologize  that your experience with Sellvia wasn't satisfactory and I'm here to help as much as possible. First of all I'd love to offer a refund of the unused part of your deposit which is almost $360. According to our records the transaction was made via ****** so please let me know if you would prefer to receive it to the original payment method or we can send it to the **** card ending with 6609 used for other purchases? Additionally I'd love to offer replenishing your deposit with $400 at no extra charge for you.
  
  I would also like to kindly suggest that we include two years of complimentary subscription with Sellvia. This way, you won't have to worry about monthly fees. 
  
  We would also be happy to offer complimentary services, product packages and promo tools of your choice that we have in store to make up for your dissatisfaction and what's even more important to add value to your business. We're flexible and would be eager to customize our offers based on your requirements and availability of the services. 
  
  I'd appreciate your feedback.

  
  
  Best regards,
  *****
  Sellvia Compliance Team

  Customer Answer

  Date: 11/09/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  **** ********
  
   
  

• Initial Complaint

  Date:10/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In thelast days of December 2023 I purchased a package **** to sellvia for a drop shipping store online, I was told that if I wanted to make money I would need to take advantage of their promotions and add extra things (purchases) to my package so i upgraded to a different package, immediately I had issues. As I said earlier I was being rushed into making decisions one of them was the person I spoke to told me to just pick any domain because it didn't matter but they needed one to get he store up and running and I could change it at anytime, they lied. They tried charging me to change it, they claim to help with SEO optimization but again it's at an extra fee , so when I upgraded what did I get in return? My main complaint is that they keep funds that you earn , and I was told from day one that would be able to easily sell my store if for any reason I no longer wanted it or what have you. That was a lie that was the main reason I felt comfortable paying for all this because I was assured I could easily sell it , turns out they lied and they referred me to ********** not even they would touch it,reason being it's still in its infancy speaking on a drop shipping business aspect. So they won't even evaluate my store but sellvia has it valued at over $4000 and that's what I want is to get my money I earned I did all the work not them they did nothing other than what I can only assume was a copy paste store because they own one identical to mine which again is Ludacris to do that to a customer . Plus the products they promised are not even approved by any search engine like ****** or bing , they promised the world and I got a world of headaches and financial hardships

  Business Response

  Date: 10/23/2024

  Dear ****,
  Thank you for reaching out to us! My name is ******, and I am the Compliance Manager at Sellvia.
  I am writing to address the recent complaint you filed with the Better Business Bureau. First and foremost, I would like to express my gratitude for taking the time to share your feedback regarding your experience with Sellvia's services thus far. Your input is invaluable as it helps us identify areas for improvement and work towards enhancing our services. We truly appreciate your contribution, as without you and our merchants, we would not have achieved our current success.
  Secondly, I understand that you have encountered several issues while working with us. We acknowledge that your experience has not been as smooth as you anticipated, and for that, I would like to extend my sincerest apologies on behalf of the team. Furthermore,I understand that you attempted to sell your website on a third-party platform,but were unable to do so at this time. Regrettably, this is the first instance where the platform in question has refused to accept a store, as other merchants have been successful in selling their websites through this platform.
  Thirdly, I understand that you felt intentionally misled. Please know that we do not employ this as a selling strategy, nor do we engage in any deceptive practices,as it would only harm our reputation. We value the trust and faith our merchants have placed in us, and we would never do anything to jeopardize our business relationships.
  In light of your dissatisfaction with our services, we would be happy to offer you a 50%refund of your total investment. Considering that all services have been delivered in full, we believe this would be a mutually beneficial solution. The remaining portion would cover the service fee for the packages delivered. We would greatly appreciate your feedback on our offer and would like to sincerely apologize for any inconvenience you may have experienced.
  
  Best regards,
  *******

• Initial Complaint

  Date:10/16/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sellvia promises a store and provided false login credentials and access to customer service emails which don't actually work, I tried myself to send an email to my stores customer service and nothing came through, I tried to promote my store myself on other platforms and it turns out I don't actually have the rights or authority to promoted the store. They will not let me withdrawal my earnings until it reaches $100 dollars and funny enough they stopped climbing at around $72 and I even made purchases myself from my store to check the process and I didn't receive any profit, unfortunately this must be confirmed as a SCAM! I am owed the $256.00 I have put in or the $72.92 in profit, you choose!

  Business Response

  Date: 10/18/2024

  Dear *******,
  
  My name is ***** and I am a member of the Sellvia ********************** I hope this message finds you well. I apologize for the negative experience you had with our services.
  
  After reviewing your concerns regarding the project and associated services, I would like to address them accordingly. You mentioned that we provided false login credentials and access to customer service emails that did not work. However, upon checking, both your website and support mailbox credentials are functioning properly.
  
  You also mentioned that you tried to promote your store on other platforms but discovered that you do not have the rights or authority to do so. We would appreciate it if you could clarify why you came to this conclusion, as our clients are free to promote their products on various sites without any restrictions.
  
  I would also like to explain the $100 withdrawal limit. This was implemented not to frustrate our customers, but because we recently launched our own payment gateway to allow our clients to start their business immediately without the need to register their own ****** account. This puts us at risk for chargebacks, disputes, and refunds, so instant payouts for any amount can be risky for us. However, as an exception, I would be happy to send you your profits without any limits.
  
  I would also like to inform you that a refund of $139 has been issued. Additionally, we would like to offer you a year of our services as a gift, as we understand that our service did not meet your expectations.
  
  Please let us know if this arrangement is acceptable to you. If you have any further questions or would like to discuss this further, please do not hesitate to reach out. Thank you for your understanding and cooperation.

   

  Best Regards,

  *****.