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Business Profile

Mattresses

Dynasty Mattress

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mattresses.

Complaints

Customer Complaints Summary

  • 18 total complaints in the last 3 years.
  • 9 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/01/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Their phone number hasnt been working for weeks and they dont respond to any emails. You cant open a warranty claim or come up with any single resolution because they simply dont respond to you.

  • Initial Complaint

    Date:11/04/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Just received the mattress and it is obviously a USED mattress that appears to a returned item from another customer. I can not imagine a company doing something like this. The mattress has human stains when we took off the outer mattress cover. disgusting.

  • Initial Complaint

    Date:10/19/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company is a scam. I purchased the DM9000s adjustable king bed base in 2020 for $1,592 and they advertised it has a 10 year warranty on parts etc and lifetime warranty on the frame. My bed base has multiple issues and I cannot reach Dynasty to get parts to fix my base. All their phone numbers are fake dummy lines, with full mailboxes and you can never reach a human being. One number says to Leave a message and they will get back to you within 24 hours, but they do not. *** called all their multiple phone numbers, emailed them, filed warranty claims on their website, and NOTHING. Ive tried to contact them at least 100 times in the last six weeks. They do not get back to you! When you email them, you get a dummy automated response that theyll get back to you with in 24 hours, and again, they do not! They are scamming people. ******* advertising warrantys and Not honoring them. This is Illegal! I want justice. I want a refund. I want this company out of business. Fraud!!!

  • Initial Complaint

    Date:09/16/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bought a bed frame and have reached out several times. I have not been able to get a response. We have a bed we cannot put together and would like to exchange it or have the pieces needed shipped out.

  • Initial Complaint

    Date:08/29/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I submitted a request on 24 February 2024 for Dynasty Mattress to honor the 30-year warranty on a mattress I purchased through Amazon.com that has a massive divot. They asked me to provide proof of purchase and photos, which I did on 26 and 29 February and 09 March 2024. They didn't respond; I checked in on 31 March and on 03 April someone new ("Cherry") requested the documentation I had previously provided, so I forwarded her the email chain. She confirmed receipt on 04 April and promised to review and get back to me ASAP.I checked in on 14 April, 22 April, and 08 June but heard nothing. The phone number in ******'s email has never accepted calls and I have not been able to reach a live person via the company's publicly listed phone number. On 11 ********************* replied to my email requesting a phone number, which I provided the same day. On 12 ********************* promised that "******" would call me. I heard nothing. I emailed Cherry again on 01 July and have not heard back.I believe that the mattress should be replaced or the cost refunded under the company's warranty.

  • Initial Complaint

    Date:08/19/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We received our mattress. However, the box itself was soaked in water. When we opened the box and unfolded the mattress, the mattress itself was wet and smelled like mildew. We had to remove from our home and put outside because the smell of mildew was very overpowering. I emailed customer service, and their only solution for us was to wash the mattress cover. I will not have myself or others sleeping on a mattress that has bacteria on it, and I should not be asked to wash a mattress that they sent us wet. I would like a refund or a replacement ASAP.

  • Initial Complaint

    Date:08/02/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased an adjustable bed from dynastymattress website back in May 2020. This purchase was for the DM9000s adjustable bed. I searched for several weeks trying to find the best bed with the best warranty. There were several company's to chose from but I chose this company and this bed because the warranty was a 10 year warranty on the frame, parts, and labor. All of a sudden the bed stopped working. So I had no choice but to reach out to Dynasty Mattress for help. I have been trying for a week to get a response from this company. To file a claim on the warranty or just to speak to someone about replacement parts. I have sent 2 emails from my email account. I have called three times and actually left a voicemail for someone to reach out.I have started a chat on the website which did not get a response even after 22hours. I have sent three warranty claims thru the warranty claim section on their website. Which states there will be a response within 24 hours. It is posted everywhere that you will get a response within ***** hours. I have called both numbers that is posted as contact numbers online and either get a recording that the call can't go thru or music playing with the eventual hang up. I have tried everything I know to do to get in contact with this company and get help with a warranty that was guaranteed with purchase of this product. A warranty that is posted all over their website. If they do not intend on backing their products with the warranty promised at the time of purchase. Then the company should not be allowed to sell a product under false pretenses. I would have never paid the price I paid knowing there was no warranty on this bed. I would have found one from another company. I feel like I was scammed. When the company clearly has no intention of upholding the promises they make at the time of purchase and the false advertising of such warranties with the purchase of one of their adjustable beds.

  • Initial Complaint

    Date:06/04/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The seller claims to offer a full refund on its mattress within 100 days of purchase but actually charges a 20% restocking fee in addition to making to purchaser bear the cost of finding a freight company and paying for shipping to ********. The total cost to return the item is closer to $200 of the $419 spent. I have not used the product although it was unboxed. This amounts to a deceptive advertising practice. I want the full refund advertised of $419 I have attached their page from Amazon and the follow up return communication.

  • Initial Complaint

    Date:05/27/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business advertised on their website that they were having a sale with 40% off site-wide; however, the prices did not reflect the 40% discount. I also had a code to use for an additional 15% off. I have sent multiple emails about this - I finally got a reply from ****** who advised he would send me an invoice reflecting the advertised discount - this invoice was NEVER received!!I have left messages (no one ever answers the phone) and I have sent many many emails with NO RESPONSE!!So it sure looks like false advertising that they never intended make right????I have purchased two mattresses in the past and had a friend purchase one as well. I am very disappointed to be treated this way!

  • Initial Complaint

    Date:04/23/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They say 10year warranty on this product. Tried to File a claim and done everything they said. tried to contact via phone no answer. called 800 number and left messages. Still no response.

Dynasty Mattress is NOT a BBB Accredited Business.

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