Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/10/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have never contacted or gotten a letter from this company. No matter how many times I block them, tell them to take me off their call list or push a number on their directory, they still keep calling me back with a new phone number. This is harassment! I want them to stop calling me!

  

  Business Response

  Date: 01/24/2024

  Hello, Mr. ******* i wanted to personally apologize.  It is never our intention to reach out to anyone that does not have interest in speaking to our staff.   I have been assured by our technical team that your phone and address will not receive any future solicitations from our company.   Please feel free to reach out to us at anytime.   The best email would be ******************************** or me direct *******************************

  Customer Answer

  Date: 01/27/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***************************
  
   
  

• Initial Complaint

  Date:12/21/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Keep receiving unwanted calls from this business. Voicemails from them say "Secure One Capital". I NEVER signed up for information from them regarding any consolidation loans or financing. My number has been on the Do Not Call Registry since 2014! They are in violation of the **** and i am taking further legal action due to me under the ****.

  

  Business Response

  Date: 02/06/2024

  Hello, We are truly sorry that our office is contacting you.  This was never our intention and not how we operate our business.  Our company has been in business for 25 years and we take pride in our customer relationships.  You should not be received unwanted calls from our company.   Unfortunately we are attempting to keep up with new ways of advertising and started doing business with a new agency who is contacting potential clients on our behalf.  We misunderstood the avenue they were using and have halted the relationship with the firm for now.   I asked that one of our executive contact you to personally apologize.  You have been added to our internal DNC list.  

  Customer Answer

  Date: 02/06/2024

  I have read the response and find it unsatisfactory. In researching this business, based on the amount of online complaints, its clear that Sexure One continously engages in the deliberate and willful action of breaking the ***** Simply by saying they are sorry and will remove any number from their internal call list does not change the fact they did break the **** and are liable for damages.  They do so by spoofing numbers and using automatic dialers and messages.  

  

  Business Response

  Date: 02/19/2024

  Hello, Our office continues to do discovery in regards to the complaint.    We have reached out to the claimant directly and working towards an amicable resolution.  Please feel free to reach our offices.

  Customer Answer

  Date: 02/21/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***********************
  
   
  

• Initial Complaint

  Date:09/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Constant harassment by unwanted phone calls. They disregard the do not call list and when you tell them to stop, they call more

  

  Business Response

  Date: 09/20/2023

  Hello, We apologize that you are experiencing telemarketing issues.   I have researched your name, address, and phone number provided and you are not in our database.  The infromation provided does not exist.   I can assure you that we are not a company that cold calls individuals.  Unless someone inquires in person, online, or by phone we will not reach you.  There is another company Secure One Financial that is also in ****** that we commonly get confused with.   I would be more than happy to discuss this with you over a phone call so that I can double and triple check that we are not calling another number that goes to you.  Is that is not of interest to you, I hope that you get this worked out.  Please feel free to reach me ************.  Thank you

• Initial Complaint

  Date:07/20/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7/20/23 I received multiple calls from an Agent with Secure One Capital about a personal loan. After I didn't respond in an interested manner, the person called me back repeatedly from a ****************** number. I answered and he proceeded to threaten me, and said he did sexually explicit and disgusting things with my mother, wife, children, and my grandchildren. He said he knew where I lived, and he kept using many profanities. It was completely unprofessional and absolutely threatening. What a scary feeling that someone with my personal information is calling and threating me like that.

  

  Business Response

  Date: 07/21/2023

  Hello, I apologize that you received a phone call of this nature.  Our company name is very familiar to several other companies and we are seldom mistaken for someone else.  We often get mistaken for Secure One Financial and Capital One.   After doing our due diligence i have not been able to locate any phone records indicating that anyone from our staff reached you.  All calls are recorded for compliance and training purposes so i was hoping i could get to the bottom of this for you.  We have been in business for over 25 years, run a very reputable company, and will not tolerate behavior such as this, EVER!  I did call you at the number you have listed on your compliant and left a very detailed message with my contact infromation.  It would help me better solve your problem if I could obtain the phone number that you received the call on and your property address.   With this infromation I can look at our records again.  Furthermore, We do not use a #** prefix, all dialing attempts would come from a 949 area code and should have Secure One Capital as a caller ID.  We will never cold call and will only reach you if you have responded to our online, postal mail solicitations.   Please contact me at your earliest at the number I left for you.

   

• Initial Complaint

  Date:03/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Secure One keeps calling me and has called me and my Wife 7 times on 03-23-2023. I have called back twice and have been reassured that we will not receive anymore phone calls. But they keeps calling **. We have them to put ** on their Do Not Call list but apparently that means nothing to them at all. If someone says to stop calling you should stop. I have blocked the numbers but each time they call it is a different number that they are calling from. This is ridiculous remove me from your automated call system and do not call me ever again.

  

  Business Response

  Date: 05/04/2023

  Hello, I truly do apologize for our error.  Our system is very good and when someone is entered into our internal Do Not Call registry it should remove you from all future contacts.   When following up with a prospect or somebody who has shown interest in our product the call should always come from a stagnant number with our caller ID.   When i searched your name, address, and phone provided on the BBB complaint i show no records.  The only record i have in our call log is someone with the same name with a different address and phone number.  i want to personally make sure this problem gets resolved, could we possibly have been calling a different number then the one you have listed? Regardless I have added the most recent number provided to the internal DNC list.  Please feel free to reach me directly ************ - ***

   

  

  Business Response

  Date: 05/08/2023

  To clarify my earlier response, I cannot locate any record of the phone number or individual that has submitted a complaint against.  Unless additional infromation is provided I am unable to determine if we contacted this person or not.