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Complaint Details
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Initial Complaint
02/12/2025
- Complaint Type:
- Order Issues
- Status:
- Answered
I continue to receive calls from this company inquiring about my property and the mortgage. I am on the do not call registry. Ive told them and every time they just hang up but when I asked for a supervisor, they still hang up so I cant get removed from the calls
Business response
02/13/2025
There are several companies with the name E Mortgage, so I can't be sure this is our company calling, but regardless I have added you to our internal do not call list.Initial Complaint
01/30/2025
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
On 01/29/25 this company called me about a mortgage. I told them I was not interested as I already have a lender. They said they were not trying to sell me a loan and then proceeded to try to sell me a loan. I once again said I am not interested and hung up.All the above would be fine with me if it ended there. Instead they have called 7 times and sent 5 texts in the manner of an hour or so. Apparently no does not mean no to these people. The texts felt pretty aggressive like how could you possibly not be interested.Business response
01/31/2025
There are several companies with the name E Mortgage in them, so I can't be sure this is our company. If this is one of our people it would helpful to know the name of the loan officer as this is not acceptable to us either. I am adding you to our internal do not call list.Customer response
01/31/2025
Better Business Bureau:The loan officer is named ******* *****.
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
***** ******
Initial Complaint
01/21/2025
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
Unsolicited callingBusiness response
01/28/2025
I would like to add you to our do not call list but the phone number you provided is incompleteCustomer response
01/28/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
****** *********
Initial Complaint
01/17/2025
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
This company calls many times a day, sometimes 5 times in half hour. Their practices are very scammer like; they buy information about people applying for mortgages or equity loans and then call and harass them incessantly. They refuse to stop calling, won't give me a Good faith ********* or any of their promises in writing,Business response
01/31/2025
Based on the complaint I am not sure this is the right E Mortgage. We are E Mortgage Capital Inc. there are several companies with the name E Mortgage in their name. Many of our customers appreciate that we reach out to them as we are often able to offer them a better deal. Part of that would be providing a Loan Estimate to earn your business. Our people are trained to earn your business. Based on your complaint though I can see you do not wish to be contacted so I am adding you to our internal do not call list. If you continue to receive calls it would be helpful to get the loan officers name because if they are with our company, they will be disciplined.Initial Complaint
01/15/2025
- Complaint Type:
- Product Issues
- Status:
- Answered
In April 2024, I worked with a mortgage lender from The ******* Team. The sales agent I interacted with, **** *****, initially presented me with a couple of loan options. However, when I received the loan disclosure, the terms were significantly different and included unexpected fees. Concerned by these surprise costs, I decided to explore other lenders.During this time, I explicitly requested that they delay ordering the appraisal report for a few days while I considered alternative options. Despite my request, they charged me $690 for the appraisal, which I am confident was never performed. After securing a better loan with another lender, I informed them that I would not be moving forward with their services.Unfortunately, the agents response was highly unprofessional. He became uncooperative and reportedly contacted the sellers agent to undermine my credibility, falsely claiming that I lacked the financial stability or creditworthiness to purchase the property.Since then, I have sent several emails, including copies to the divisional manager, *** *******, to request a refund of the $690 appraisal fee. However, I have not received any response. The lenders details are available on their website: *******************************.Business response
01/31/2025
Please check your credit card. I records show that a refund was sent to you months ago.Initial Complaint
01/03/2025
- Complaint Type:
- Product Issues
- Status:
- Answered
This company somehow received our home data and info and are trying to solicit us for a mortgage. We did not authorize nor ever talk to them. We would never do business with a company that buys consumer info and tries scamming people with. Do not contact us ever again.Business response
01/03/2025
We obtained your information from *********** as someone who is shopping for a mortgage. Many of our customers appreciate that we reach out to them as many times we are able to offer a better deal. As you do not wish to be contacted anymore we are adding you to our internal do not call list.Initial Complaint
12/19/2024
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
My daughter received a text message with all of my mortgage information on it from this company. This is completely UNEXECEPTABLE!! I have never contact this company and have never asked for any quotes!!!Business response
12/19/2024
We have added you to our internal do not call list and apologize for the mix up. We purchased your information from *********** as someone who is interested in shopping for a mortgage. Many of our customers appreciate this as we are often able to offer them a better deal. You may want to contact *********** to ensure they have your correct information or if you do not wish to be contacted, they do have an opt out process to prevent your information from being sold.Customer response
12/20/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*** *****
Initial Complaint
12/10/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
These people will keep calling you. From random, similiar numbers. No matter what you do, how many times Ive asked to be removed. Just still call, they will hang up and not say anything and call back. Its so annoying. If this is how yall make your money its sick, and I know half of yall are broke and miserable asf cold calling a bunch of old people all day to take advantage of them. Yall are going straight to the pits of h***Business response
12/18/2024
Based on the information provided I cannot determine if this complaint is aimed at the correct company. We make our living communicating with potential customers so it makes no sense someone in our company would call just to hang up. There are several companies with the name E Mortgage and from my research this does not appear to be us. Regardless I have added the number to our internal do not call list.Initial Complaint
11/29/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I am on the Federal Do Not Call Registry. Still, I keep getting predatory text messages about processing my IRRL mortgage with them. I have never worked with them on any loan, and am not now. They wont stop texting me about my VA loanand I am not a veteran! I am also reporting them for violating the registry.Business response
12/06/2024
Every morning we scrub our lists against the national registry. We purchased your information from trans union as someone who is shopping for a VA home loan. It appears they gave us bad information. We have added you to our internal do not call list.Initial Complaint
11/15/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I have received unsolicited texts from someone claiming to be an E MORTGAGE Capital representative stating they got my information from Transunion, Equifax, and Experian regarding a mortgage pull. I have no mortgage and don't need a mortgage or any kind of loan. They even got my name incorrect. I believe this is a scam and I hope the person get's caught. The man's name who texted me is ****** ********* NMLS# ******* and the phone number used is: **************.I am now concerned someone is trying to steal our identity.Business response
11/26/2024
We do indeed purchase consumer information from *********** of people they say are shopping for a mortgage. Many of our customers appreciate that we reach out to them as we are often able to offer a better deal. It is apparent that there is no interest here so I will add your information to our internal do not call list. It is likely many other companies have also purchased this information so i would suggest your reach out to the credit bureaus and let them know you do not wish to have these offers.
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Customer Complaints Summary
64 total complaints in the last 3 years.
36 complaints closed in the last 12 months.
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