Complaintsfor3 Day Blinds

• Initial Complaint

  07/15/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  purchased 6 window coverings, one does not work or cover the sunlight coming through the window, it has been almost 4 weeks since they said they would send a new designer out to allow me to choose a replacement. Currently on hold for 45 min with customer service and I am getting run around again, there excuse is that the sales mgr. will not return their calls. At this point they can come get my blinds and refund my money for the livingroom window. **************** is horrible and I could have purchased new blinds in the 4 weeks they have given me the run around.

  

  Business response

  07/16/2024

  Our records show that a member of our Leadership Team spoke with the customer on 7/16/24 and has scheduled a Service Recovery appointment for 7/17/24.  We will continue to monitor the project through its completion. 
  

• Initial Complaint

  07/15/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I preferred and had installed custom soft ***** shades on two French doors and 4 windows in my home. On the living room window, the shade was motorized. They cost over $8,000. After two months, the two French door shades broke. I called (30+ minutes on hold) and they said they were under warranty and I needed to send in photos, which I did the same day. They said they would have to order the parts and would let me know when they came in. I called back the next week (another 30+ mins on hold) and the person said nothing had been done! They said to send in photos (which I already had done and she found) She then ordered the parts and said the repair company would contact me. Its been a few weeks and now the motorized shade stopped working. I called this morning and was put on hold for 45 minutes. A woman kept coming back on telling me I was still on hold. Then she said the shade **** picked up and hung up on her and I had to wait in line again! I asked to speak to a manager and she said that would take just as long. All I want is for my very expensive shades to be repaired.

  

  Business response

  07/16/2024

  3 Day Blinds apologizes for the issues the customer has experienced with the shades and the delay in completing the repairs.  ***************** Team is reviewing the account and a representative will be contacting the customer within 2 business days.  We will continue to monitor Case # CAS-******** through completion. 

• Initial Complaint

  07/01/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Several months ago I purchased blings from 3day blinds. Immediately upon installation I noticed that the blinds were not working properly and the space between the blinds and the window were about an inch and a half from the window to the side of the blind. I reported immediately to the company and reversed the charges on my debit card. During this time I removed and purchased new blinds on July 1, 2024 my bank reversed the charge back to the company. I purchased the same for $600.00 less. This company exploits and take advantage of older people.

  

  Business response

  07/02/2024

  3 Day Blinds ************* previously spoke with the customer and offered several solutions to the customer's concerns but she declined them.  3 Day Blinds custom makes window treatments to the customer's window specifications and therefore are nonreturnable. As a goodwill gesture we offered the customer to reselect the treatments, when that was declined we suggested she get side panels.  The customer did not want to install them herself so again as a goodwill gesture we offered to install at no charge.  The customer declined this offer as well. 

  Customer response

  07/03/2024

  For the amount I paid 3 day blinds Im not interested in installing side panels on my windows. The light coming in around the sides. bottoms and top are not exceptable. I have a sleeping disorder and this did not help. I should not be required to improvise by adding to my window living in a condo is not excepted by the HOA.for something I paid so much for. As a senior citizen its repulsive how we are taken advantage of because of our age. This was apart of my retirement. This should have been a one and done situation. Should not be required to make an additional changes to my windows. The company responded only after I withdrew my funds for the purchase. Not exceptable. I want my money refunded the job and products are inferior. Totally not exceptable. After getting other quotes I was over charged for the blinds from 3 day blinds.

  

  Business response

  07/09/2024

  The products ordered were installed properly, and looked the way they were meant to. The proper expectations were set upfront that no3 Day Blinds products would block out 100% of light, but that they would greatly reduce it. Factors including the direction of the window in relation to the sun can also effect the amount of visible light. The customer was offered options to address concerns with the product but refused, and at this point admits that the product has already been removed and replaced with blinds from a different company. At this point the warranty has been voided. The customer is also outside of the 3 day return window for the product. 3 Day Blinds is willing to help the customer place a new order at a discount, but is not able to refund at this time. 

• Initial Complaint

  06/25/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  We had 3 day blinds come out and install new blinds. After a week one quit working. I struggled to get a hold of anyone at 3 day blinds. It took several days. When they finally sent a guy out. He seemed confused and did not have the right motor part. Seemed to not know anything about our model of blinds and he left. After several calls they final were going to send out a guy Named **** today. They cancelled today's appointment and again was going to send out the same guy that had no clue what he was doing. I just want a expert from 3 day blinds to come out and replace the motor of the blind that is still under warranty..

  

  Business response

  06/28/2024

  3 Day Blinds apologizes for the issues in scheduling the repair service.  I see that our ************* Team is actively working to address these concerns and a new appointment has been scheduled.  We will continue to monitor case # CAS-02848278 through completion. 

  Customer response

  06/28/2024

  well until theyre here and replace the motors and get the shades working as advertised and what it paid for just saying youre going to do something doesnt really mean much. Ill see if the right person shows up on the appointment day to fix this issue

  

  Business response

  07/01/2024

  The customer has been scheduled for 7/8/24 with a technician to address the issues he is experiencing.  We will continue to monitor the project through completion. 

  Customer response

  07/11/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *************************
  
   
  

• Initial Complaint

  06/21/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  Order number ******* placed 6-5-24 total due $6003.91. Order required 51% down payment which I placed on a credit card. The contract I signed specifically states that the method of payment used for the down payment will be used for the 49% balance of $2941.90. On June 20 without my permission or consent, 3Day Blinds debited my checking acct instead of charging my credit card, violating the contract terms. I had no idea this had happened until my bank called about non-sufficient funds for my transactions. I was not prepared for this unauthorized debit and now have to borrow money from a friend to cover this payment. I am a senior on a fixed income.On November 17, 2023, I placed my first order number ******* with 3Day Blinds. At that time, I authorized a debit to my checking account in the amount of $4840.59. Upon installation on February 27, 2024, I called 3Day Blinds and asked them to put the remaining balance of $4650.55 against my credit card. It was too late...they had already debited my checking account for the balance. The staff at 3Day Blinds were rude, put me on hold for 20 mins and never came back, and told me in no uncertain terms that the contract I signed states they will use the same method of payment for the balance upon installation. So if I was required to use the same payment method for the balance of the first order in Feb 2024, 3Day Blinds was obligated to use my credit card for the balance of the 2nd order on June 20, 2024. In addition to violating the rules of their own contract, it is extremely disconcerting that 3Day Blinds still has my checking account information in their system, and used it without my authorization. I am appalled that this information is readily available in their system for anyone to use at any time. I believe their use of this information borders on fraud and puts my accounts in jeopardy within the 3Day Blind system and also from an incursion from outside parties with intent to steal information.

  

  Business response

  06/21/2024

  3 Day Blinds apologizes for the issue and we are looking into what caused the checking account to process instead of the credit card to ensure something like this does not happen in the future.  In reviewing the customer's account, I see that our Accounts Receivable Team has already processed the refund in our system earlier today. It generally takes 3-5 business days for refunds to appear, but that all depends on the customer's actual financial institution.   

  Customer response

  06/22/2024

  I realize it is the weekend and the credit to my account won't be seen until mid to end of next week. I sought assistance from my bank who holds my checking account who advised that I was the second person in as many weeks where 3-day blinds debited a checking account without authorization which is exactly what happened to me. I now wish to have 3-day blinds remove all of my checking account information and my credit card information from their system and I am requesting written confirmation that this has been done. This no longer seems an isolated issue as there are more victims of this type of transaction without permission from the customers.  Two of us using the same local bank have had this experience and 3 day blinds writes this off as unexplainable. This is not an acceptable business nor accounting practice and violates the conditions of the contract customers sign.

  

  Business response

  06/28/2024

  3 Day Blinds apologizes for the issues the customer has experienced with the order.  Our Accounting Team has processed the refund and the echeck information has been deleted from our system.  Thank you. 

  Customer response

  07/01/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *****************************
  
   
  

• Initial Complaint

  06/20/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  In last week of Feb or early March, I reached out to three day blinds as I had new window installed and needed a blind. I had 4 other blinds in the room - 3 on windows and 1 on sliding door that were from 3-day blinds. These blinds were all the same color/texture etc and I wanted to fourth window to have similar blinds for consistency. The company told me that they need come to see the window, measure and make sure that they need everything right to get me the right product. The sales lady came and took the measurements, and informs me that they no longer make the blinds that match the mechanism of the blinds on my 3 windows. That I will need to really change three blinds that covered my windows to match the newer kind. The blind on sliding door was ok. She took pictures of the existing blinds to match color, took measurements for all windows and we agreed to the sale of these blinds on March 26, 2024. On the day of installation, when I was asked to sign the form signaling that I was happy with install. I notice that the new blinds were of much dark shade than the original ones and this difference was very contrasting given the older blind that was kept on slider door. I also noticed that one of the blinds was incorrect size. I told the installer, he made a note of incorrect size and told me that that I will be contacted for color and the resize afterwards. I was not contacted by anyone after. I reached out to the company and they told me that the lady who originally came to my house will reach out back to me. She did and visited my house again to confirm the measurement and color. This time she brings a booklet with her with samples of blinds in different color. She informs me that the original color that was on my blinds was no longer an option. Asks me to purchase another blind for slider. At this point I have 4 blinds that are of incorrecct color, one of them is wrong size. I contacted them multiple times, they refuse to help.

  

  Business response

  06/21/2024

  3 Day Blinds is sorry to hear the customer is unhappy with his recent purchase experience with 3 Day Blinds.  Members of our Leadership Team are reviewing the account and a representative will be contacting the customer within 3 business days to discuss the order.  

  Customer response

  06/28/2024

  I reached out to three day blinds as I had new window installed and needed a blind. I had 4 other blinds in the room - 3 on windows and 1 on sliding door that were from 3-day blinds. These blinds were all the same color/texture etc and I wanted to fourth window to have similar blinds for consistency. The company told me that they need come to see the window, measure and make sure that they need everything right to get me the right product. The sales lady came and took the measurements, and informs me that they no longer make the blinds that match the mechanism of the blinds on my 3 windows. That I will need to change three blinds that covered my windows to match the newer kind. The blind on sliding door was ok. She took pictures of the existing blinds to match color, took measurements for all windows and we agreed to the sale of these blinds on March 26, 2024. On the day of installation, I notice that the new blinds were of much dark shade than the original ones. I also noticed that one of the blinds was incorrect size. I told the installer, he made a note of incorrect size and told me that that I will be contacted for color and the resize afterwards. I was not contacted by anyone after. I reached out to the company and they told me that the lady who originally came to my house will reach out back to me. She did and visited my house again to confirm the measurement and color. This time she brings a booklet with her with samples of blinds in different color. She informs me that the original color that was on my blinds was no longer an option. Asks me to purchase another blind for slider. At this point I have 4 blinds that are of incorrect color, one of them is wrong size. I contacted them multiple times, they refuse to help. I had filed BBB complaint ********, business replied that they will contact me in 3 days. They never called me, BBB closed complaint as I did not respond to the communication where they mentioned that they will call me.
  

  
  

  

  Business response

  07/02/2024

  Thank you for your patience.  I apologize for the issues you have experienced with your order.  As a goodwill gesture I have processed the reorder of the slider at no cost to you to match the new shades.  I am sorry for the delay.  The installer will contact you once the order is delivered to schedule the installation.  It is estimated to ship on 8/1/24.  I will continue to monitor the case through its completion. 

  Customer response

  07/04/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  Rajmony Pannu
  
   
  

• Initial Complaint

  06/19/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Three Day Blinds is by far the most unprofessional company I have ever had the displeasure of dealing with. Not only were my blinds delivered late, but the third-party installation company they work with, Blinds to Go, further delayed the process. It took over two weeks for the blinds to arrive. To make matters worse, within less than a month, one of the shades completely broke. When I contacted them about the issue, they sent Blinds to Go to assess the problem. The owner of Blinds to Go informed me that Three Day Blinds should have never sold me that particular shade, as it was too large and heavy, and that I might encounter the same issue again in the future. He recommended that I get a new shade. However, Three Day Blinds opted to send me a part that turned out to be ineffective, wasting an additional three weeks of my time.I escalated the matter by speaking to several managers at Three Day Blinds, but to my dismay, they refused to provide me with a refund for their mistake and the faulty shade.

  

  Business response

  06/25/2024

  3 Day Blinds sincerely apologizes for the delays.  I see that a member of our Leadership Team spoke with the customer on 6/24/24 and processed a remake order for the shade.  Once the order arrives the installer will contact the customer to schedule the installation. We will continue to monitor through completion.

• Initial Complaint

  06/12/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My wife and I order** blinds/pull down shades from this company. The order went in in March 2024. We got the blinds install** on May 4th. They advertise as 3 day blinds (meaning you can get them in 3 days, but it took nearly 3 months).Even so, that's fine. I can live with that.But, After spending $3,861.10 for three little window-** areas in my house, they came on May 4th to install them.They are simple manual pull downs.One area = okay One area, which is a single window = crook** One area, our sliding doors to deck = install** WRONG product.We told them we order** the OVER (reverse) pull down. They install** the UNDER pull down, which is obstruct**.The man install** it and said to use it while they reorder the correct one.Then, they disappear**.We call** three times. No one return** our calls.Then a few ago (end of May), my wife was able to get someone on the phone. He said no one ever order** the correct REVERSE pull down for us. We have a contract that indicates the REVERSE roll.Now, (it's June 12th as I type this), we still cannot get in touch with anyone and they aren't returning our calls.That's basically where the story sits.I'd like to get our correct product install**.It'd also be nice if they fix** the crook** installation with the kitchen window.

  

  Business response

  06/13/2024

  3 Day Blinds apologizes for any issues with the order.  ***************** Team contacted the customer by email on 6/5/24 with an update that the reorder was processed and that the installer will be contacting the customer to schedule the installation once the order is delivered.  The product has now shipped and the installer will be contacting the customer to schedule.  We will continue to monitor the project through completion. 

• Initial Complaint

  06/12/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I had a woman from 3 day blinds come to my home to speak out options on window coverings for my sunroom. When the installer arrived , I explained this is not what I ordered.he proceeded to install with my permission. One was broken , one was mismeasured. The sales consultant damaged my door. I had the installer take away product, that wasnt what I initially ordered and was broken . I now have damage in my sun room. I have tried over and over again to resolve (get a refund) . I did not put money down , nor sign a contract. Although they had 1 year free financing. I signed up for that. They pulled money from that lender that day. I have no product. I will not allow them to replace . I dont want to ever deal with this company again. I was never told this was a final sale. I had only good intentions. I have 3 homes, and have never had an issue like this. The sales person has been extremely hostile. She stated that I had to keep what she ordered, would fix the broken one. I did not order this configuration.With the lack of customer service . None, and the fact she sold me something totally different, I want a total refund. I also want to be compensated for the damage that has occurred. I phoned green sky, lending company that they use , they said that there is nothing they can do. That the blind company (three day blind ) pulled the money , even before I got the product.There is no other resolution other than letting me out of this loan. I have no product. They are not responding .And feel Im being held hostage. The lending company that works with them just settled a class action suit, for similar situations.Please help.

  

  Business response

  06/13/2024

  3 Day Blinds is sorry to hear that the customer is unhappy with the product selection.  Members of our Leadership Team are reviewing the account and a representative will be contacting the customer within 2 business days to discuss the order. We will continue to monitor Case # CAS-02868562.

• Initial Complaint

  06/04/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased an expensive set of blinds from 3DayBlinds. I paid in full many weeks ago. The installation was incomplete due to missing parts. I contacted the company to explain this to them but they have gone radio silent and have not finished the work.

  

  Business response

  06/11/2024

  Members of our Leadership Team have come to a satisfactory resolution with the customer.  We will continue to monitor through completion.  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩