Business Profile

Venetian Blind Dealers

3 Day Blinds

Headquarters

Complaints

This profile includes complaints for 3 Day Blinds's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

423 total complaints in the last 3 years.
145 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:01/22/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We ordered blinds costing more than ****** and the agent sent two blinds for windows instead of doors and they are not replacing them instead they are asking us to buy again an dpay more. It was there fault and we called and called no one rsponses and opens a ticket bad customer serivice . Please help
Business Response
Date: 01/26/2024
3 Day Blinds apologizes for any issues experienced with the order. Members of our Leadership Team are reviewing the account and a representative will be contacting the customer within 2 business days to discuss the order. We will continue to monitor the case through its completion.
Initial Complaint
Date:01/20/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On January 12th I had a consultation. I thought I was getting a buy one get second free however, they presented another plan I went with this. The person requested a deposit down of 50% amounted to 3, ******. It was immediately taken out of my account within minutes when I agreed. However, the next day I changed my mind and I had not signed any of their requested documents for actually ordering the product/blinds. I requested for a refund. The sales lady/person sent me an email here just call this number. Interesting how she was able to take the money quickly but could not initiate a refund on her end. I called the number, no answer you have to go through the main number only to get blocked. It appear there is no billing/accounting/CS department for any money disputes so be careful out there. I then, attempted to write an email requesting the money with all the relevant information needed to be sure they are not working hard on their end to search e.g. name, address, order number, date etc. I have not heard back after 3 emails requesting refund. Not even a courtesy email stating, "we have received your request" nothing. Red flags here. I called again no direct answer, I was blocked again from speaking to anyone in that department. Here it is 1/20/2024 no refund no email etc. Two days ago, because I consider unacceptable business ethical behavior, I called my bank reported this as "fraud" because this is what it is if no response. I will let them recover my $3, ****** and write this review so other people know their behaviors. Unacceptable!!!
Business Response
Date: 01/23/2024
3 Day Blinds apologizes for any issues experienced with the recent order. Our Leadership Team is reviewing the account and a representative will be contacting the customer within 2 business days to discuss the order. We will continue to monitor case # CAS-02796814.
Customer Answer
Date: 01/23/2024
To whom this may concern:
There is nothing to review it has been13 days it is called a simple "REFUND." Most businesses do this regularly refund in 3 days and you are not an exception to the rule. I did not sign any paper work and please dismiss the paperwork still being emailed to me from ***** (your sales rep). I am not signing anything and I never received any product BECAUSE I cancelled the order the very next day. I sense you are disgruntled I did not complete the order. I feel blessed that I did not complete the order as I refuse to order from a decietful company. You already have a lot of bad reviews because of exactly this bad business behavior I am experiencing. I think now, what if I would have gotten a wrong product or damaged product what "hell it would be to replace this or get a refund if it is plainly happening without any order or product". It was a blessing in disguise I cancelled my order. I will continue to write bad reviews until I get my REFUND! Do your research as part of your procastination strategy as I have my bank checking into this as "fraud." As this is what it is FRAUD. When someone refuses to refund a simple cancellation this is deception and fraud business behaviors.
Business Response
Date: 01/30/2024
3 Day Blinds apologizes for the delay. The order was canceled and refunded on 1/30/24 as requested by the client. The refund may take 10 days to appear on the customer's statement depending on their banking institution.
Initial Complaint
Date:01/20/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased shutters more than *******. The sidelight on the entry way have raw edges, chipped and I finished. Requesting your assistance in resolution of this issue,They dont respond to any of my phone calls though they issued me a case number viabemsil
Business Response
Date: 01/22/2024
3 Day Blinds apologizes for any issues with the order. Our Leadership Team is reviewing the account and a representative will be contacting the customer within 2 business days to discuss the order.
Customer Answer
Date: 01/22/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

*********************

Customer Answer
Date: 01/29/2024
I do need assistance with 3 day blinds.
When BBB reached out to them originally they said they would contact me within two business days.

That never happened
It seems to be their modus operation is empty promises and no follow up.
Please assist me.
Regards
Business Response
Date: 02/07/2024
3 Day Blinds apologizes for the delay. Case # CAS-02799439 has been escalated and a representative will be contacting the customer by the end of business day 2/8/24. We will continue to monitor the project through its completion.
Customer Answer
Date: 02/14/2024
3 day blinds contacted me and I am waiting for a delivery date
of the one set of shutters .(remake
As soon as I receive the date I will notify BBB.
At that time I request my
Case /complaint be closed.
Initial Complaint
Date:01/19/2024
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
3 day blinds is highly unprofessional with poor quality in customer service. Does not follow up with multiple customer complaints nor do they return emails or phone calls. We had a significant delay in delivery of blinds and drapes, including incorrect drape color production. Poor installation, multiple holes were made in our new construction home due to the incompetence of the installers.
Business Response
Date: 01/23/2024
3 Day Blinds apologizes for any issues experienced with the order. Our records show that a representative has spoken with the client and is reviewing the account to come to a resolution to the matter. A representative will be contacting the customer within 2 business days to discuss the order. We will continue to monitor the case through its completion.
Initial Complaint
Date:01/18/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Reaching someone other than sales associates is impossible. 3 Day blinds is great at being available for contact when they are selling their product. Otherwise they are impossible to contact. Their only method of contact is via phone call. There is an option to request a "callback" but it never happens. I called and requested a callback this morning and have not received one. I have now been on "wait" on the phone waiting for someone live to talk to for 55 minutes. The issue is malfunctioning blinds. I was able to get a response from customer service in December and the replacement blinds were installed yesterday. The replacement blinds were not cut properly so both blinds have gaps along one side. I won't recommend this company primarily because of their lack of responsiveness.
Business Response
Date: 01/24/2024
3 Day Blinds apologizes for any issues that have occurred. We see that the customer has communicated with our ************* Team on 1/23/24 to discuss the issues. A representative is reviewing the account and will be contacting the customer within 2 business days to come to a resolution. We will continue to monitor case # CAS-02803149 through its completion.
Initial Complaint
Date:01/17/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered $10,000 worth of blinds in October, 2023.The first installer arrived 4 hours after the top of the window, at 9:30pm on a weeknight. We discovered that blinds were never ordered for 2 windows. Those were ordered at the time of install of the others. When these arrived, installer came and one was the wrong item. He had to order a new item, which we sought for weeks only to discover that it was with the installer for 3 weeks and installation was never scheduled. They claim they could not reach me by phone or email.
Business Response
Date: 01/18/2024
3 Day Blinds apologizes for the issues experienced with the order. Our Leadership Team is reviewing the account and a representative will be contacting the customer within 2 business days to discuss the order. We will continue to monitor case # CAS-01630831 through its completion.
Customer Answer
Date: 01/18/2024
I would like a refund of 15% of the total order.
Business Response
Date: 01/26/2024
We have updated the case with the customer's request. Our Leadership Team is researching the account and will be contacting the customer the week of 1/29/24 to come to a satisfactory resolution. We will continue to monitor the case through its completion.
Initial Complaint
Date:01/16/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On September 22 . I ordered from 3 Day Blinds 2 shutters for $1575.63. I was told by the sales rep/ designer that they would be ready to install within 6 weeks. Another rep came back for more detailed measurements again the next week. I did not hear from them so in November I started calling their head office. The **************************************************************************************** Out of frustration, I reached out to the sales rep 3 times yet nothing got resolved. End of the year I finally reached someone at head offices, I voiced my complaint telling them that at this point I wanted a full refund but I was told they couldn't do that because the product was already manufactured and it should arrive by January 7. The product did not arrive until January 15 and when they came to install it one of the shutters did not fit. I was told it would take another month for them to get the right shutter installed. This is very deceitful and unprofessional business practice I am not a lending institution and no one should have to wait this long for a product that doesn't fit. I am very upset and put out In order not to file in small claims court I want a refund of at least 50% I am sorry I didn't check this business on BBB but only on Yelp because as anyone can see their reputation is borderline criminal negligence.
Business Response
Date: 01/19/2024
3 Day Blinds apologizes for any issues that the customer experieinced with the recent shutter purchase. ***************** Team has been in communication with the customer on 1/18/24 to address these concerns and to come to a resolution. We will continue to monitor the project through its completion.
Customer Answer
Date: 01/19/2024
Please expedite a refund asap and fix the defective blind. I already waited 5 month. The call I had from ****** addressed nothing all but only wanted a photo.
Business Response
Date: 01/26/2024
The case Manager has been in email communication with the client and came to a resolution on 1/25/24.
Customer Answer
Date: 01/30/2024
No refund or date of refund has been yet provided
Business Response
Date: 06/05/2024
Our accounting team processed a refund for the client on 3/11/24. BBB was notified on 5/30/24.
Initial Complaint
Date:01/15/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We purchased roller shades and window treatments feom 3 Day Blinds. What was delivered does not match what we were sold. We were told we could have liners in our roller shades and they did not come with them and customer service says they dont even have that as an option. The shades also do not fit well in two locations out of seven
Business Response
Date: 01/16/2024
We are sorry to hear the customer is unhappy with the roller shades. Our Leadership Team is reviewing the account and a representative will be contacting the customer within 2 business days to discuss the order. We will continue to monitor case # CAS-02792417 through its completion.
Customer Answer
Date: 01/19/2024
I have not heard anything from them yet. My number is **************. *************************
Business Response
Date: 01/26/2024
We apologize for the delay. Our Leadership Team is researching the account and will be contacting the customer the week of 1/29/24 to discuss the order and come to a satisfactory resolution. We will continue to monitor the case through its completion.
Initial Complaint
Date:01/12/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I reached out to 3 Day Blinds with a request to repair blinds that are covered under the warranty. I paid money to have the repairman inspect the broken blinds. The repairman came to my house on December 27, 2023, and said that the blinds cannot be repaired. He said he ordered a remake of the blinds and said the company would contact me to install the new blinds once they are delivered to the warehouse. After not hearing back from 3 Day blinds for 16 days, I contacted them on January 12, ****. The agent said she could not see that a replacement/remake order was put in and then put me on hold. She never returned to the phone to continue the conversation. I have emailed 3 Day Blinds and called again, but no one is helping me out. I want them to come back to replace the broken blind. Thanks.
Business Response
Date: 01/15/2024
We apologize for any delays in completing any warranty repair work. Our Leadership Team is reviewing the account and a representative will be contacting the customer within 2 business days to discuss the order. We will continue to monitor the project through its completion.
Customer Answer
Date: 01/18/2024
The 2 business day time period quoted by 3 Day Blinds has elapsed and no one from 3 Day Blinds has contacted me. They took my money, and walked away. To that end, I will take legal action against the Company for breach of warranty. In doing so, I will look into small claims as well as the potential for filing a class action lawsuit in **********.
Business Response
Date: 01/26/2024
3 Day Blinds apologizes for the delay. We have escalated this matter and it requires further research by our Leadership Team. The Case Manager will be contacting the customer the week of 1/29/24 to discuss the order and come to a satisfactory resolution. We will continue to monitor this matter through its completion.
Initial Complaint
Date:01/12/2024
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This complaint is for 3day blinds in *********, ** *************). Back in September 2023 I ordered 4 sets of blinds. There have been so many issues (wrong color, broken, wrong size). They were very responsive the first times, but now the newest blinds are too long so people can see in the windows from the side. I've been asking for a remeasure for a couple months now. The last time the person came out he did not measure. This month alone (january ****) I have sent 5 emails and nobody is responding. I left a message with customer service and am still waiting for a call back. What I want is somebody to come out and remeasure as these blinds are too long! If they can't do that and because I'm sure my old blinds are gone I want a full reimbursement because I will have to order some new blinds. Yikes! they just called back while I was typing this and then their phone disconnected and I didn't receive a call back!!!!
Business Response
Date: 01/12/2024
3 Day Blinds apologizes for the issues experienced with the order. Our Leadership Team is reviewing the account. A representative will be contacting the customer within 2 business days to discuss the order. We will continue to monitor the project through its completion.
Customer Answer
Date: 01/12/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Although I have heard this before and when I reach out on my own there has been no resolution. I hope with me reaching out to the BBB this can be resolved. I don't just want a response in two business days, I want them to come out and remeasure because these blinds don't fit.

Regards,

*******************

Customer Answer
Date: 01/25/2024
I mentioned in my complaint that I need 3 Day Blinds to come out and remeasure because the blinds are too long...what I forgot to mention is the end result which I want are blinds that fit the windows or my money back so I can purchase somewhere else.

PS, they keep telling me the blinds are outside mounted so they won't fit perfect which I do understand. The problem is they are too long so they sit over the window sill so they are pushed out even further from the window so the gap is bigger than needed.

Business Response
Date: 01/31/2024
A member of our Leadership Team left a voicemail for the customer and sent an email to the customer to make arrangements to have a Senior Technician out to address the customer's concerns. We will continue to monitor case # CAS-01542370 through its completion.
Customer Answer
Date: 02/04/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Although they left a message and said someone would reach out within 48 hours and that has not happened. I emailed them that and they have not responded!!!! This is just getting worse and worse!!!!!!

Regards,

*******************

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3 Day Blinds is BBB Accredited.