Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/24/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 3 items from the company March *******. One of the items are opened immediately, which was the organic Matcha green tea powder. The tea was very bitter. It gave me heartburn really bad it would not dissolve, the taste was horrible. according to the return policy, I had to submit a return ticket and send a picture of the expiration date and the lot number in I did and I will included in this complaint. They refused my refund saying that they cannot see the date or the lot number which you clearly can see. This matcha is supposed to be quality but it is not. Not able to consume it.

  

  Business Response

  Date: 03/24/2025

  Dear Valued Customer,

  We are sorry that you didn't like the product you purchased and, after investigating further, can see that our Customer Support team already took care of you! We are glad we were able to resolve this issue and apologize for any frustrations.

  If you need any further help, please don't hesitate to contact our Customer Support team again and we hope you decide to shop with us again in the near future.

• Initial Complaint

  Date:03/17/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  IHERB is a scam company . Reseller of products and data collection on you and your credit card.... fraud. BEWARE No contact number or email. No response and in order to delete account they ask for private data. I HERB SCIherbAMMERS!!!!

  

  Business Response

  Date: 03/18/2025

  Dear Valued Customer,

  We assure you that we are not in the business of frauding or scamming anyone and would love to help. However, there is nothing in your complaint that would allow us to do so. May you please provide specific information into what you need help with and an order number for us to reference? Once received, we should be able to expedite this matter.

  We are standing by to help and hope to hear from you soon.

• Initial Complaint

  Date:03/15/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received an autoship from iherb after not seeing the email the cancel. After receipt I requested to return the unopened product for a refund and they refused.

  

  Business Response

  Date: 03/17/2025

  Dear Valued Customer,

  We would love to help you further but need the order number in order for us to do so. May you please provide that in your next response? 

  Also, you have several items you are subscribed to. This will help us clarify which item and subscription is of concern.

  We are standing by to help and hope to hear from you soon.

• Initial Complaint

  Date:03/10/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint against iHerb for repeatedly canceling my orders without explanation and providing unhelpful customer support.Order Details:Order Number: ********* Order Date: March 8, 2025 Total: $0.00 (Canceled)Issue:iHerb has canceled my orders multiple times without giving any reason. I reached out to their support team, and they assured me they would resolve the issue, but nothing was done. I tried placing my order using ****** (my usual payment method) and later attempted a bank card, but both were rejected without explanation.Request:Clear explanation of why my orders are being canceled.Permission to place my order successfully.Compensation for the inconvenience, as this order was extremely important to me.iHerb is preventing me from purchasing essential items and failing to provide proper customer support. I request to investigate it.Sincerely,*********

  

  Business Response

  Date: 03/11/2025

  Dear Valued Customer,

  We are sorry for this experience as we never want anyone to undergo this. Our teams are always focused on enhancing every aspect of our operations and this is no different. However, we can't reveal any metric of other safety measures we have in place to protect our customers and keep them safe.

  If you need further help, please contact our Customer Support team who is standing by to assist you further.

  Customer Answer

  Date: 03/11/2025

   

  

  Business Response

  Date: 03/11/2025

  Dear Valued Customer,

  We regret to inform you that there may be a mistake. We received a notification from BBB about a follow-up response but see that it is empty. If needing any further help, please contact our Customer Support team who is standing by.

• Initial Complaint

  Date:02/25/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Description of complaint:My order #****************** arrived with the packaging and the product sliced completely open. Mail lady had it laying on the step of the house. All contents of the Oil of Oregano were missing. I still have the mailing package and product bag as they were delivered. I contacted Micro Ingredients thru the TikTok app I ordered it though. I explained the condition of the mailing package and product package. I looks like someone sliced them open with a razor knife. The part of the mailing bag is hanging on by a thread. Micro Ingredients response was~ I do not have to return the product bag and they are issuing a refund. NOTE~ I cannot return the product bag without their approval. They have to give me permission to return it, along with a barcode scan for the *** or ***** Then recently I noticed that they refused to refund my original form of payment which is my Venmo, stating that they did not receive the product bag back. How does that make sense. I was told by them not to return it, as well as they did not give me permission too return with the *** or **** barcode scan to return it, and then they decide they are not refunding me because I didnt return something they told me not to return. I want permission to return the packaging with the *** or **** barcode scan and I want my full refund of $27.95. Website says- Items returnable if defective or damaged. Micro Ingredients is a verified seller. They also have on their website- This seller is legally required to supply products that comply with the information provided to you. Seller info~ also iHerb and **************** I want my full refund as I was originally told I would get.

  

  Business Response

  Date: 02/26/2025

  Dear Valued Customer,

  We are a little confused by this review as this appears to be for a company called Micro Ingredients when we are iHerb. Also, the order number and email you provided in this review is not linked to anything in our systems. For this reason, we believe you meant to leave a review for another company.

  May you please provide the correct order number and any other information if this is, indeed, for iHerb? Thank you.

  Customer Answer

  Date: 02/27/2025

  This is not a review, this is a complaint. The website says you are Micro Ingredients Trusted Partner who ships Internationally for them. That says you are associated with Micro Ingredients. Please provide me with the correct Business Name and Address to contact them. 

  

  Business Response

  Date: 02/27/2025

  Dear Valued Customer,

  We are sorry for any issues with them. Did you purchase your products directly from their website or through our ************************** website or app? Regarding their contact information, they have a method to contact them: *************************************************

  However, it appears this complaint is not about iHerb and about them. If this is the case, we suggest contacting them and closing out this complaint against us, iHerb, as it seems unrelated.

  We hope to hear from you soon to help you as much as possible if the complaint is with iHerb.

  Customer Answer

  Date: 03/14/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ******* *****
  
   
  

• Initial Complaint

  Date:02/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is not the same issue I previously reported about. I have makes it so difficult to get a hold of anyone and this seems purposeful. My recent order wa incorrect and contained broken glass. I sent very detailed photos and instead of them helping me or carding that I cut my finger on the glass, they refused to help and want me to pay to return the order which is not happening. You helped me last time, please help now and iherb needs to stops this deceptive practices.

  

  Business Response

  Date: 02/04/2025

  Dear Valued Customer,

  
  We are sorry to hear of any issues and have moved forward with providing a refund for your order. Please allow 7-10 business days for the funds to appear back in the financial account associated with order payment.

  Please dispose of any and all damaged items as you see fit. We will continue to focus on constant enhancement in every area of our operations to prevent incidents like this from occurring.

  We hope this refund shows how much we care and that you decide to give us another chance in the near future. Please don't hesitate to contact our Customer Support team should you have any further questions and we wish you the best of health.

• Initial Complaint

  Date:02/02/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Placed an order that said delivered on 1/24 to front door. No package found. Contacted Iherb they said they would send replacement. Tracking says on 1/29 package was left at front door. No package found again. Checked my house cameras and no delivery people were on my property when they said they were. IHERB kept my money and is now ghosting me on any correspondence

  

  Business Response

  Date: 02/04/2025

  Dear Valued Customer,

  We are sorry to hear of any issues and want to help. However, the email provided along with this complaint isn't associated with any iHerb account. May you please provide the order number of concern so we could reference it? Once provided, we will gladly expedite this in an effort to help you.

  We are standing by to help and hope to hear from you soon.

• Initial Complaint

  Date:01/26/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi Ive tried to email customer service for help but they keep bouncing. We never received the replacement order for the two rice proteins. *********** brand. ******** Without an account its not easy to email you. Can you please let me know if you can still reship or did you end up refunding. Thanks.

  

  Business Response

  Date: 02/04/2025

  Dear Valued Customer,

  Thank you for providing the order number so we could expedite this. We see that a return is required in order for a refund to be granted. It appears that you have been in contact with our Customer Support team who has assisted you with this. If you still need help regarding how to start the return process, please don't hesitate to contact our Customer Support team.

  Once we receive the order back in it's original condition, we may then move forward with any compensation. We hope we have helped and wish you the best of health.

  Customer Answer

  Date: 02/05/2025

  I dont see a return label and the glass is all broken in the box, doesnt returning it seem like a waste of money?  
  

  I will be back here if I am not refunded. I feel your service is poorly outsourced 

  

  Business Response

  Date: 02/05/2025

  Dear Valued Customer,

  We would love to help. However, this requires complying with all requests made from our Customer Support team. If you need any help with the return label or anything else, please contact them. At this point in time, no further action will be taken by us.

  Our team is standing by to help if needed and we wish you the best of health.

• Initial Complaint

  Date:01/24/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order #********* I was sent two completely different items that I did not order in my package. I didn't receive the vitamins I ordered.I requested a return and refund and uploaded pictures of the items I received and of the box label.iHerb keeps denying my return request and wasting my time asking for more pictures when I have sent enough proof.I'm requesting a refund to my credit card or I will be filing a chargeback with AMEX.

  

  Business Response

  Date: 01/27/2025

  Dear Valued Customer,

  
  We are sorry for the experience you have had and apologize for the frustration that must have resulted. Consequently, we have moved forward with providing a refund for your order. Please allow 7-10 business days for the funds to appear back in the financial account associated with order payment. 

  We are looking into what may have caused the initial issue and the experience you reported in your review. Constant improvement is a keystone of our operations that we will continue to embrace.

  Please don't hesitate to contact our Customer Support team if you have any other questions or concerns and we wish you the best of health.

  Customer Answer

  Date: 01/28/2025

  the refund request RA01250004673391 you opened was denied again! See the attached screenshot. Please have my refund processed manually as your system keeps wasting my time. 

  

  Business Response

  Date: 01/29/2025

  Dear Valued Customer,

   

  We are sorry for this and I have made sure our teams approved the refund. Please allow 7-10 days for the funds to appear back in the account associated with order payment. We are sorry for this frustrating matter and took the time to ensure this refund will be approved.

  Please don't hesitate to contact us again should you have any questions or concerns.

• Initial Complaint

  Date:01/13/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Better Business Bureau,I am writing to file a formal complaint against iHerb concerning order #*********, total payment $832.95. Despite my repeated inquiries, the package has not been received, and the delivery information provided by iHerb and their shipping partner, ******, is both inconsistent and unreliable.Key Issues: 1. Conflicting Delivery Information: iHerb initially displayed a delivery date of Dec 1, 2024 (screenshot attached). However, ******* tracking information claims the package was delivered on Nov 30, 2024.This glaring discrepancy has caused significant confusion and raised serious doubts about whether the package was delivered to the correct address. 2. Refusal to Provide Proof of Delivery: I have repeatedly requested iHerb to provide proof of delivery, such as a signed receipt or photographic evidence, to assist in locating the package. They have failed to provide any documentation. Despite this lack of proof, iHerb has refused to resend the missing items, showing an unwillingness to take responsibility for the issue.This is the first time I have experienced a lost package with iHerb, as a loyal iHerb customer for over three years, with dozens of successful orders in the past, I am deeply disappointed by their dismissive attitude and poor handling of this matter. Their lack of accountability has made this experience incredibly frustrating and unacceptable.I respectfully request BBBs assistance in resolving this matter. Specifically, I am seeking: A full refund of $832.95?; or A reshipment of the missing items at no additional cost to me.Thank you for your time and efforts in helping resolve this issue. I greatly appreciate BBBs role in protecting consumer rights and holding businesses accountable for their actions.

  

  Business Response

  Date: 01/13/2025

  Dear Valued Customer,

   

  Unfortunately, due to account activity, we have decided not to move forward with a refund. If you have any further questions, please contact our Customer Support team who may assist you further.

  Customer Answer

  Date: 01/23/2025

  Dear BBB,
  
  I am writing to express my dissatisfaction with the resolution provided for Case #******** regarding my order. The sellers response is unacceptable, as there is a significant discrepancy between the delivery information provided by the seller and the delivery date claimed by the carrier, OnTrac.
  
  This discrepancy makes it impossible to confirm the exact delivery date or whether the package was delivered to the correct address. Additionally, the seller has not provided any further proof, such as delivery photos or a signature, to support their claim that the package was delivered to the correct address.
  
  As a consumer, I feel helpless in this situation. I am requesting either a full refund or a replacement of the package. I kindly ask for your assistance in mediating this matter and advising me on the next steps I can take to resolve it.
  
  Thank you for your time and support.
  
  Sincerely,
  Sky

  
  

  

  Business Response

  Date: 01/23/2025

  Dear Valued Customer,

   

  Unfortunately, this account is linked to suspicious activity. Therefor, no further compensation will be granted on our end, nor will any further action be taken.

  
  We wish you the best of health.

  Customer Answer

  Date: 02/07/2025

  The discrepancy between iHerbs website and ******* delivery information does not prove the package was delivered to the correct address. Why has no other delivery proof been provided to confirm this? Instead of addressing the issue, you claim my account is linked to suspicious activity. On what grounds? This is a serious accusationplease provide evidence. I once again request additional proof of delivery to the correct address.