Complaints

This profile includes complaints for Blizzard Entertainment Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Blizzard Entertainment Inc

  1 Blizzard Irvine, CA 92618-3628

• 

  Blizzard Entertainment Inc

  16215 Alton Pkwy Irvine, CA 92618-3616

• 

  Blizzard Entertainment Inc

  803 Stevens Creek Lane Richmond, TX 77469

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/21/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To the Better Business Bureau,I am writing to seek your assistance in a matter concerning my Blizzard account, ***************** I registered this account in 2023 and have been playing Overwatch for over a year. In this period, I have dedicated a significant amount of time to the game, with more than 1000 hours of gameplay. Additionally, I have made in-game purchases totaling over 300 US dollars.Five days ago, I played as usual. However, the next day, my game account was closed under the pretext of violating the user agreement. This has made me incredibly frustrated and has even led me to have extremely distressing thoughts. The idea that my account has been wrongly banned is so unbearable that I am considering desperate actions. But I understand that this is not the solution.I am firmly convinced that I have not done anything wrong. A careful review of my gameplay shows no actions that would violate the agreement. My game records are completely normal.I will provide my in-game purchase records as proof of my identity. My game account holds great significance for me. It represents not only the time and effort I have put in but also the friendships and connections I have made within the game. I sincerely hope that you can communicate with Blizzard and persuade them to review this penalty once again. I desperately need my account to be unban so that I can continue to enjoy the game.Thank you for your attention and help.

  Business Response

  Date: 10/22/2024

  Greetings BBB,
  
  Thank you for reaching out on behalf of this customer. We have reviewed the matter an additional time, and we have arrived at the same conclusion.  According to Blizzards internal logs, the records show that an unauthorized third-party program was detected when the account logged into the game server.  Upon review of the logs for the account, ********************** has discovered that the access matches the customers normal play patterns. 
  
  Blizzard has determined that the account shall remain suspended on the basis that a) the account was not compromised, and b) its subsequent use of the unauthorized program.  Furthermore, the account is not eligible for a refund of the requested services due to violation of the End User License Agreement (******************************************************************). This action is taken in accordance with the Blizzard End User License Agreement which all users must agree to upon creating a Blizzard account.
  
  Sincerely, 
  Blizzard Entertainment

  Customer Answer

  Date: 11/03/2024

  I am very sure that I have not engaged in any violations. I am just a normal player. Being banned for no reason is unfair to me. I hope that my account can be reviewed again and unblocked.

  **********************

  Business Response

  Date: 11/05/2024

  Greetings BBB,
  
  Thank you for reaching out on behalf of this customer. We have carefully reviewed the case a final time, and our decision remains unchanged.  We don't take this decision lightly, and this penalty was issued only after a careful review of relevant evidence. This decision, in accordance with the Blizzard End User License Agreement, is the result of our commitment to maintaining a fair gaming environment for all players.
  
  If the customer needs assistance with a different issue, their new request should be submitted through the Blizzard Customer Support website.
  
  Sincerely,
  Blizzard Entertainment

• Initial Complaint

  Date:10/21/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing this because of the unjust report system maintained by Blizzard. After an appeal, all I received was a bot response. Reading the responses from Blizzard for other complaints on this site, they are also all copy and paste bot responses, which is extremely concerning. I was recommended by my cousin who does legal work to file a complaint here before pursuing a case in small claims court. I have lost 100s of hours of progress, as well as some monetary value. It's extremely concerning that this company doesn't care enough even to give people facing a permanent ban real human interaction, instead delivering a bot response and then barring people from future communication. It's extremely predatory. In addition, even when I tried to provide evidence of emails I received regarding logins from different locations, they were blatantly ignored. There was no specific reason for the ban aside from chat abuse, which hardly seems to warrant a permanent ban. Even if someone was saying discriminatory language on my account, it could have been muted, a permanent ban seems completely unjustified. Should I receive yet another bot response I will have tried to file a complaint here and may have to take it to small claims court, which would show just how little this company cares about communicating with their players. Even ** gave me 10 times better support, plus let me speak to actual humans.

  Business Response

  Date: 10/22/2024

  Greetings BBB,
  
  Thank you for reaching out on behalf of this customer. I understand that they have concerns regarding the suspension placed on their Overwatch account.
  
  I have thoroughly reviewed the matter again and have arrived at the same conclusion. According to Blizzard's internal logs, our records show that this customer was engaging in obscene and profane language in public chat channels, in violation of our In-Game Code of Conduct and End License User Agreement (****). 
  
  In-Game Code of Conduct: **********************************************
  ****: ******************************************************************
  
  We understand the frustration that comes from toxic behavior in our games, which is why we take a harsh stance on any accounts involved.

• Initial Complaint

  Date:10/21/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a loyal customer of ********************** for over 9 years, but I recently encountered an issue after moving to another country. I needed to update the country on my account to reflect my new location so that I could continue making payments with my new ************ card. Here's what happened:In my first ticket, I mentioned that I was having trouble using my ************ card and asked if it was possible to change the country on my account to the one where I am physically residing for just under a month. My request was ********* my second ticket, I asked how long I need to live in the new country before I can update it as my country of residence. After this, I was banned for 7 days.Additionally, I do not understand why I am not allowed to change the country on my account, despite providing valid reasons and documentation. For further verification, I will attach my most recent utility bills for electricity and my mobile ******** account ID: *******#**** Desired Resolution: I kindly request Blizzard to review my case, assist with updating my account to reflect my new country of residence, and lift the unfair 7-day ban.

  Business Response

  Date: 10/22/2024

  Greetings BBB,
  
  Thank you for reaching out on behalf of this customer. We have carefully reviewed the case a final time, and our decision remains unchanged.  We don't take this decision lightly, and this penalty was issued only after a careful review of relevant evidence. This decision, in accordance with the Blizzard End User License Agreement, is the result of our commitment to maintaining a fair gaming environment for all players.
  
  If the customer needs assistance with a different issue, their new request should be submitted through the Blizzard Customer Support website.
  
  Sincerely,
  
  Blizzard Entertainment

  Customer Answer

  Date: 11/03/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ******** *********
  
   
  

• Initial Complaint

  Date:10/21/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Blizzard Customer Support Team,I hope this message finds you well. I am writing to appeal the recent ban placed on my account, ******#****, in game, Overwatch.First and foremost, I would like to express my sincere apologies for any misconduct that led to the suspension of my account. It was brought to my attention that my actions during a match were not in line with the community standards set by Blizzard Entertainment. I understand that maintaining a positive and respectful gaming environment is crucial for all players' enjoyment, and I deeply regret if my behavior contributed negatively to it.Upon reflection, I realize that in a moment of frustration, I failed to uphold the values that are important to both the ******************* and myself. This incident has served as a significant learning experience, and I assure you that steps have been taken to ensure such behavior will not be repeated in the future. My intention is never to harm or offend others; instead, I seek to contribute positively to the gaming ************ demonstrate my commitment to change, I have spent considerable time reviewing the Code of Conduct and other relevant policies outlined by Blizzard. Additionally, I have engaged in discussions within forums dedicated to promoting better online etiquette and sportsmanship. These resources have provided me with valuable insights into how I can improve my conduct moving forward.I kindly request that you consider lifting the ban imposed on my account, allowing me the opportunity to return to Overwatch and apply what I have learned. I am eager to rejoin the community, play fairly, and respect my fellow gamers at all times. If there are any conditions or requirements that need to be met before reinstatement, please inform me, and I will gladly comply. I look forward to your response and the chance to make a positive impact within the ******************* once ********** regards,[lyx]***********************

  Business Response

  Date: 10/22/2024

  Greetings BBB,
  
  Thank you for reaching out on behalf of this customer. I understand that they have concerns regarding the suspension placed on their Overwatch account.
  
  I have thoroughly reviewed the matter again and have arrived at the same conclusion. According to Blizzard's internal logs, our records show that this customer was engaging in obscene and profane language in public chat channels, in violation of our In-Game Code of Conduct and End License User Agreement (****). 
  
  In-Game Code of Conduct: **********************************************
  ****: ******************************************************************
  
  We understand the frustration that comes from toxic behavior in our games, which is why we take a harsh stance on any accounts involved.

• Initial Complaint

  Date:10/21/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Blizzard **************** Team,I am a devoted player of "Overwatch," with a ********** account registered under ******************* and the BattleTag Act1NG#****. I recently received a notification about a permanent ban on my account due to multiple instances of "inappropriate communications." Deeply surprised, I've reviewed my conduct thoroughly and now wish to submit a formal appeal.Explanation of the Situation: 1.Communication Habits: Throughout my gameplay, I've consistently adhered to the game's communication guidelines, avoiding any potentially contentious remarks. My playing style is often quiet, with minimal use of in-game chat features, focusing instead on the gameplay. 2.Account Security: I'm well-aware of the responsibility that comes with holding an account, and I've never shared my login details with anyone else. There have been no indications of unauthorized access or misuse of my account. ********* for Evidence: I respectfully ask for specifics on the alleged misconduct and any supporting evidence. Should the issue stem from a misunderstanding, I'm prepared to address it. If, however, my account has been compromised, I'll take swift action to rectify the situation. 4.Intent to Appeal: In light of the circumstances, I urge the Blizzard team to reconsider my account activity, specifically the supposed instances of "improper communication." A thorough review could clarify that my actions have remained within the bounds of the community standards.Concluding Note:Understanding and respecting Blizzard's commitment to upholding the integrity of its gaming environment, I seek fair treatment for my account. Our joint effort to clear this misunderstanding would help restore my rightful gaming privileges in "Overwatch."Sincerely,Canz

  Business Response

  Date: 10/22/2024

  Greetings BBB,
  
  Thank you for reaching out on behalf of this customer. We have reviewed the matter an additional time, and we have arrived at the same conclusion.  According to Blizzards internal logs, the records show that an unauthorized third-party program was detected when the account logged into the game server.  Upon review of the logs for the account, ********************** has discovered that the access matches the customers normal play patterns. 
  
  Blizzard has determined that the account shall remain suspended on the basis that a) the account was not compromised, and b) its subsequent use of the unauthorized program.  Furthermore, the account is not eligible for a refund of the requested services due to a violation of the End User License Agreement (******************************************************************). This action is taken in accordance with the Blizzard End User License Agreement which all users must agree to upon creating a Blizzard account.
  
  Sincerely,
  Blizzard Entertainment

• Initial Complaint

  Date:10/21/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Blizzard Entertainment Customer Support,I am writing this letter with a heavy heart to address an urgent matter concerning my Overwatch account, ZeroTwo#*****. On October 19th, 2024, I received notification that my account was permanently banned under the grounds of "violating game rules." As someone who has always adhered to the community guidelines and actively contributed to the Overwatch ecosystem, I find this action perplexing and unjust.?Personal Information?:In-game Username: ZeroTwo#***** Associated Email Address: **************** Date of Suspension: October 19th, 2024 ?Core Points of Appeal?:Since becoming part of the ******************** it has been my utmost commitment to uphold the spirit of fair play and mutual respect. Whether during intense online matches or regular interactions within the community, I have strived to exemplify sportsmanship at its finest. The abrupt ban of my account has left me bewildered and deeply concerned about potential errors or ******************** order to clarify any misconceptions, I am willing to provide extensive information and evidence:Chat Records and Behavioral Manifestation: I can furnish past match chat logs showcasing civil conversations between myself and fellow players, free from any abusive language or provocation.Gameplay Conduct Review: My gameplay conduct is entirely consistent with the 'Overwatch Player Conduct Guidelines,' devoid of cheating, hacking, or any actions detrimental to the gaming *************** regards,ZeroTwo ****************

  Business Response

  Date: 10/22/2024

  Greetings BBB,
  
  
  Thank you for reaching out on behalf of this customer. We have reviewed the matter an additional time, and we have arrived at the same conclusion.  According to Blizzards internal logs, the records show that an unauthorized third-party program was detected when the account logged into the game server.  Upon review of the logs for the account, ********************** has discovered that the access matches the customers normal play patterns. 
  
  
  Blizzard has determined that the account shall remain suspended on the basis that a) the account was not compromised, and b) its subsequent use of the unauthorized program.  Furthermore, the account is not eligible for a refund of the requested services due to a violation of the End User License Agreement (******************************************************************). This action is taken in accordance with the Blizzard End User License Agreement which all users must agree to upon creating a Blizzard account.
  
  
  Sincerely,
  Blizzard Entertainment

• Initial Complaint

  Date:10/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  OVERWATCH account (ID: *********#****, registered email: ******************* was permanently banned on Oct 20, 2024. However, no specific reason for the ban was provided. On the evening of Oct 20, I was playing normally with friends, and at the night, I received an email stating that my account had been permanently banned. I want to clarify that there has been no cheating, no excessive behavior in voice chat, nor any AFK actions that would negatively impact the game experience,but my OVERWATCH got banned for no reason ,this is ridiculous!!!!!! I am also a 6years player for OVERWATCH in ***** mainland Server, I have attempted to file an appeal, but the responses I have received appear to be from an automated system, not a human agent. I believe that Blizzard's unreliable automated detection system, coupled with poor management, has led to this ban without any manual review. This treatment shows a lack of respect for the players.This is the reason why I decided to share the details to BBB.I am very angry about Blizzard's inaction.If they checked my account seriously in time,nothing of this will happen.After my OVERWATCH 2 got banned,they even claimed it was my problem.This is simply unbelievable.

  Business Response

  Date: 10/22/2024

  Greetings BBB,
  
  Thank you for reaching out on behalf of this customer. We have reviewed the matter an additional time, and we have arrived at the same conclusion.  According to Blizzards internal logs, the records show that an unauthorized third-party program was detected when the account logged into the game server.  Upon review of the logs for the account, ********************** has discovered that the access matches the customers normal play patterns. 
  
  Blizzard has determined that the account shall remain suspended on the basis that a) the account was not compromised, and b) its subsequent use of the unauthorized program.  Furthermore, the account is not eligible for a refund of the requested services due to a violation of the End User License Agreement (******************************************************************). This action is taken in accordance with the Blizzard End User License Agreement which all users must agree to upon creating a Blizzard account.
  
  Sincerely,
  Blizzard Entertainment

• Initial Complaint

  Date:10/21/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Blizzard account is ******************** I've been using this account for several years now.There was no violation during this time, neither cheating nor abusive teammates.However.They froze my account for no reason.I tried to appeal the account, but they didn't give me a specific reason and dismissed my appeal, I put a lot of effort and money into the account, but they just banned me from using it

  Business Response

  Date: 10/22/2024

  Greetings BBB,
  
  Thank you for reaching out on behalf of this customer. We have reviewed the matter an additional time, and we have arrived at the same conclusion.  According to Blizzards internal logs, the records show that toxic chat was used when the account was playing on the game server.  Upon review of the logs for the account, ********************** has discovered that the access matches the customers normal play patterns. 
  
  Blizzard has determined that the account shall remain suspended on the basis that a) the account was not compromised, and b) its subsequent use of inappropriate chat.  Furthermore, the account is not eligible for a refund of the requested services due to a violation of the End User License Agreement (******************************************************************). This action is taken in accordance with the Blizzard End User License Agreement which all users must agree to upon creating a Blizzard account.
  
  Sincerely,
  Blizzard Entertainment

• Initial Complaint

  Date:10/20/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Without any prior warning, Blizzard banned my Overwatch account registeredwith the email ***************** ID:????????#*****, citing a violation of their regulations. As a long-time player I am very clear and certain that lhave not breached any of theirrules.l have always been a playerwho abides by the game's regulations.Blizzard's customer support seems to have never manually reviewed my case, instead responding to my appeals with automated replies. My numerous earnestappeals have only been met withgeneric, dismissive responses.l would likeBlizzard Entertainment to providemore detailed information, suchas specifying the day and matchwhere l supposedly violated theirrules. lf they are unable to providethis, l hope they would considerlifting the ban on my account andresolving this misunderstanding.have invested a lot of time, effortand money in the game -roughlyover 50dollars .

  Business Response

  Date: 10/22/2024

  Greetings BBB,
  
  Thank you for reaching out on behalf of this customer. We have reviewed the matter an additional time, and we have arrived at the same conclusion.  According to Blizzards internal logs, the records show that an unauthorized third-party program was detected when the account logged into the game server.  Upon review of the logs for the account, ********************** has discovered that the access matches the customers normal play patterns. 
  
  Blizzard has determined that the account shall remain suspended on the basis that a) the account was not compromised, and b) its subsequent use of the unauthorized program.  Furthermore, the account is not eligible for a refund of the requested services due to a violation of the End User License Agreement (******************************************************************). This action is taken in accordance with the Blizzard End User License Agreement which all users must agree to upon creating a Blizzard account.
  
  Sincerely,
  Blizzard Entertainment

• Initial Complaint

  Date:10/20/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Call of Duty Support Team,I hope this message finds you well. I am writing to you today with a heavy heart and a deep sense of urgency regarding the recent ban that has been placed on my Call of Duty account. The implications of this ban extend far beyond just losing access to a game; it has impacted my sense of belonging, my emotional well-being, and the connections I've forged within the Call of ***************Let me provide some context to elucidate the gravity of the situation. Call of Duty has been more than just a game for me; it's been a sanctuarya realm where I've sought solace, camaraderie, and excitement. Over the years, I've invested countless hours honing my skills, forming bonds with fellow players, and immersing myself in the intricacies of the game's universe. It's not merely a pastime; it's a passion that has enriched my life in ways that words cannot fully capture.Thus, when I discovered that my account had been banned, I was not only shocked but also profoundly disheartened. The thought of being unjustly excluded from an integral part of my life left me feeling isolated and disillusioned. I understand the importance of maintaining fair play and upholding the rules of the game, but I am convinced that this ban is the result of a misunderstanding or an error in the system rather than any deliberate violation on my part.I want to emphasize my unwavering commitment to the principles of fairness and sportsmanship within the Call of *************** I have always strived to play by the rules, respect my fellow players, and contribute positively to the gaming environment. Any deviation from these principles would not only contradict my values but also undermine the integrity of the game that I hold dear.

  Business Response

  Date: 10/22/2024

  Greetings BBB,
  
  Thank you for reaching out on behalf of this customer. We understand this individual's Call of Duty account is banned. ********************** Customer Support is not able to address bans for Call of Duty. All appeals for Call of Duty must be submitted through ********** support, which is a separate entity.
  
  Below is **********'s posted Security & Enforcement Policy for Call of Duty: Modern Warfare. All infractions undergo a thorough review process by the ***************** security team before enforcement, and penalties are not subject to further review. "Permanent suspensions are lasting and final."
  
  ******************************************************************************************************************
  
  They will need to contact ********** to seek review.
  
  Sincerely,
  Blizzard Entertainment