Business Profile

Wholesale Video Games

Blizzard Entertainment Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wholesale Video Games.

Complaints

This profile includes complaints for Blizzard Entertainment Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

4,066 total complaints in the last 3 years.
1,777 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/03/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My Blizzard account is ******************** I have been using this account for months and I did not do anything to violate the rule. However, they closed my account for no reason, an email came in with a very brief description. They don't accept complaints, and customer service won't overturn the punishment. I have spent a lot on this account, but I feel they do not treat me as a customer.
Business Response
Date: 10/03/2024
Greetings BBB,

Thank you for reaching out on behalf of this customer. We have carefully reviewed the case a final time, and our decision remains unchanged. We don't take this decision lightly, and this penalty was issued only after a careful review of relevant evidence. This decision, in accordance with the Blizzard End User License Agreement, is the result of our commitment to maintaining a fair gaming environment for all players.

If the customer needs assistance with a different issue, their new request should be submitted through the Blizzard Customer Support website.

Sincerely,

Blizzard Entertainment
Initial Complaint
Date:10/02/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear BBB representative,Theme: Blizzard game account blocked for no reason appeal I submit this complaint to you with a heavy heart, because my Blizzard game account was banned for no reason without obvious violations. This decision makes me confused and frustrated, especially considering my huge investment in the game, whether it is time or ******** a long-term player, my love for Blizzard games is self-evident. My consumption record in the game proves my commitment and support for the game. However, this unilateral ban, without any explanation or communication, makes me feel ignored and disrespected.I firmly believe that this ban is wrong, because I have always followed the rules of the game and have never committed any violations. I ask BBB to intervene and help me communicate with Blizzard Games to find out the real reason for the ban and seek to restore my ********** order to support my appeal, I have attached the following documents: Screenshots of account recharge and purchase records prove my investment in the game. In-game behavior record to prove my good game behavior.I implore BBB to seriously consider my complaint and contact me as soon as possible so that we can solve this problem together. My love for games and respect for the identity of adult players prompted me to ask for your help. I look forward to your reply and hope to get a fair ***********, I would also like to thank BBB for its help.Thank you for considering my appeal.Sincerely,
Business Response
Date: 10/03/2024
Greetings BBB,

Thank you for reaching out on behalf of this customer. We have reviewed the matter an additional time, and we have arrived at the same conclusion. According to Blizzards internal logs, the records show that an unauthorized third-party program was detected when the account logged into the game server. Upon review of the logs for the account, ********************** has discovered that the access matches the customers normal play patterns.

Blizzard has determined that the account shall remain suspended on the basis that a) the account was not compromised, and b) its subsequent use of the unauthorized program. Furthermore, the account is not eligible for a refund of the requested services due to violation of the End User License Agreement (******************************************************************). This action is taken in accordance with the Blizzard End User License Agreement which all users must agree to upon creating a Blizzard account.

Sincerely,
Blizzard Entertainment
Initial Complaint
Date:10/02/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On August ******* my account was banned for hacking or cheating. Regardless of the infraction. Penalty was permanent ban. After several tickets of pleading as i have no history of getting in trouble in world of warcraft they finally put me on a 6 month suspension(still very harsh). To add to this My wife account had been logged on my computer and she is currently ban and has been unable to get unbanned for the same infraction. **************** has no human reaction nor listens to my plea to have mercy. Please address that not every person that makes a mistake is a bot and that you have real people that enjoy world of warcraft to escape from everyday stress and depression. More importantly help me get out of trouble with my wife! And restore her account...my battlenet account dusterrenno#************************* Ticket Number: US100619135, US101219968 My wife account MIGHTBEONE#******************************* Number: US101309097, US101210890
Business Response
Date: 10/03/2024
Greetings BBB,
Thank you for reaching out on behalf of this customer. The penalty reported by the player, and any others associated with a Blizzard or ********** account, must be submitted through the Blizzard Customer Support website. The link for the site is included in the email we sent at the time the penalty was placed; it can also be found at the end of this communication. We follow the same review process for all contacts and apply all actions in accordance to our End User License Agreement (*****************************************************************************************************************************************).

After an appeal is submitted, the review process can take up to 7 days. When the investigation is completed, or if additional information is required, Blizzard will reach out to the player via an update to their submitted ticket or the email associated with their ********** account.
The support site for appeal submissions can be found below.

********************************

Sincerely,
Blizzard Entertainment
Customer Answer
Date: 10/03/2024
I submitted new ticket with Blizzard support same message in BBB ticket

US101387545
Thank you for responding. Are u going to help make sure ticket gets attention.

Respectfully in trouble husband

Business Response
Date: 10/04/2024
Greetings BBB,

Thank you for continuing to reach out on behalf of this customer. I have read their continued correspondence and I understand that they still have concerns regarding the closure of their wife's account.

I can confirm that the account has a ticket in queue. One of our Customer Support representatives will answer it as soon as possible. After an appeal is submitted, the review process can take up to 7 days. When the investigation is completed, or if additional information is required, Blizzard will reach out to the player via an update to their submitted ticket or the email associated with their ********** account.

Sincerely,
Blizzard Entertainment
Customer Answer
Date: 10/07/2024
So they answered the ticket with TOS violation and decision upheld. Please please please is there anything you can do to help? I am at the point where Blizzard does not care about the loyal fans that make mistakes rather tosses away 18 year loyal fans. Below is the attached response..
Soon to be divorced husband

Dear *****,

Issue ID: #*********

A Game Master resolved your ticket, and left the following response:

Hi,

Thank you for reaching out to us. I'm GM Fantastress, here to assist you.

After conducting a thorough review of the actions taken against this account, we have reaffirmed our initial findings. The account action will not be reversed.

We want to emphasize that this decision is based on a violation of the Terms of Use, which all players agree to before accessing our game environment. You can review these terms here: Blizzard End User License Agreement **********************************************************************************************************************************************;.

We understand that you may not agree with some of these policies or conditions. However, these rules are in place to maintain a fair and enjoyable in-game environment for all players. We cannot disclose specific details of our investigation, as outlined in our legal policies: Blizzard Legal Information. ********************************************************************;
The penalty issued has already been upheld, and further requests regarding this matter will not be reconsidered.

Please don't hesitate to reach out if you have any other issues or concerns.

Best regards,
GM Fantastress

If you continue to experience issues, you can reopen this ticket. If you have a new or separate issue, please submit a new ticket.

Make sure you complete our survey to let us know how we did.

Regards,
Blizzard Support
Initial Complaint
Date:09/30/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear Blizzard Entertainment Customer Support Team,I am a loyal player of Overwatch, with the in-game name [ShangHyz#****]. I write to you with a heavy heart due to an unfortunate turn of events. My account was maliciously hijacked at an internet cafe, subsequently leading to an unjustified ban. Below are the details of the incident:I stepped away briefly to handle personal matters. Upon my return, I discovered that my Overwatch account was accessed by someone else who engaged in misconduct, including player abuse and disruption of game fairness.I received the ban notification on several days later, citing violation of the game's conduct policy.I have always adhered to the game's rules and had no history of violations prior to this incident. Evidence Submission: I have contacted the internet cafe management, securing surveillance footage that confirms I was not the one controlling the account during the incident. The cafe management can also provide a statement attesting to the account hijacking.Behavior Record: I am willing to provide my historical gameplay records to demonstrate my adherence to game rules.I respectfully request a reevaluation of my account's ban. I am committed to enhancing my account security and preventing any future occurrences.I am ready to undergo any necessary investigation to prove my innocence and hope that your team will understand my predicament.I am deeply passionate about Overwatch and respect Blizzard Entertainment's rules and decisions. I believe that through this appeal, I can receive a fair resolution. I look forward to returning to the game as soon as possible, to continue enjoying fair competition with global players.I kindly ask your team to consider my appeal. I am willing to provide any further information needed to assist in the investigation. Thank you for your ****************** Regards,[ShangHyz#****][***********************]
Business Response
Date: 10/01/2024
Greetings BBB,

Thank you for reaching out on behalf of this customer. We have reviewed the matter an additional time, and we have arrived at the same conclusion. According to Blizzards internal logs, the records show that an unauthorized third-party program was detected when the account logged into the game server. Upon review of the logs for the account, ********************** has discovered that the access matches the customers normal play patterns.

Blizzard has determined that the account shall remain suspended on the basis that a) the account was not compromised, and b) its subsequent use of the unauthorized program. Furthermore, the account is not eligible for a refund of the requested services due to a violation of the End User License Agreement (******************************************************************). This action is taken in accordance with the Blizzard End User License Agreement which all users must agree to upon creating a Blizzard account.

Sincerely,
Blizzard Entertainment
Initial Complaint
Date:09/30/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
??????GM?????,????ID?AOKIJI#***** ???????????????????,****************************************************?,??????????????????????????????,???????????????????????????????????????????????????????????,*******************************************************?,?????????????????,??????????,?????????,????,???????,??????3????,???????????,?????????????,???????????????,????????,????????????????????????,????????????,?????????,??????????????,???????????,????COSPLAY????????,?????????????????????????,??????,?????????????????????????????,??????????????????????????????????????,?????????????,??????????,?????????????????,???????????????????,???????GM???????????????????????????,??,?????????????????,????????????????????,?????????????????????,?????????????????,???????????????,??????????????????????????????,??????????????????????,????????????????,????????????????,????????????,???????????,??!AOKIJI#*****
Business Response
Date: 10/01/2024
Greetings BBB,

Thank you for reaching out on behalf of this customer. We have reviewed the matter an additional time, and we have arrived at the same conclusion. According to Blizzards internal logs, the records show that an unauthorized third-party program was detected when the account logged into the game server. Upon review of the logs for the account, ********************** has discovered that the access matches the customers normal play patterns.

Blizzard has determined that the account shall remain suspended on the basis that a) the account was not compromised, and b) its subsequent use of the unauthorized program. Furthermore, the account is not eligible for a refund of the requested services due to a violation of the End User License Agreement (******************************************************************). This action is taken in accordance with the Blizzard End User License Agreement which all users must agree to upon creating a Blizzard account.

Sincerely,
Blizzard Entertainment
Initial Complaint
Date:09/30/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear Blizzard Entertainment Customer Support Team,I am a loyal player of Overwatch, with the in-game name [CFBDSIR2149#****]. I write to you with a heavy heart due to an unfortunate turn of events. My account was maliciously hijacked at an internet cafe, subsequently leading to an unjustified ban. Below are the details of the incident:I stepped away briefly to handle personal matters. Upon my return, I discovered that my Overwatch account was accessed by someone else who engaged in misconduct, including player abuse and disruption of game fairness.I received the ban notification on several days later, citing violation of the game's conduct policy.I have always adhered to the game's rules and had no history of violations prior to this incident. Evidence Submission: I have contacted the internet cafe management, securing surveillance footage that confirms I was not the one controlling the account during the incident. The cafe management can also provide a statement attesting to the account hijacking.Behavior Record: I am willing to provide my historical gameplay records to demonstrate my adherence to game rules.I respectfully request a reevaluation of my account's ban. I am committed to enhancing my account security and preventing any future occurrences.I am ready to undergo any necessary investigation to prove my innocence and hope that your team will understand my predicament.I am deeply passionate about Overwatch and respect Blizzard Entertainment's rules and decisions. I believe that through this appeal, I can receive a fair resolution. I look forward to returning to the game as soon as possible, to continue enjoying fair competition with global players.I kindly ask your team to consider my appeal. I am willing to provide any further information needed to assist in the investigation. Thank you for your ****************** Regards,[CFBDSIR2149#****][*******************]
Business Response
Date: 10/01/2024
Greetings BBB,

Thank you for reaching out on behalf of this customer. The penalty reported by the player, and any others associated with a Blizzard or ********** account, must be submitted through the Blizzard Customer Support website. The link for the site is included in the email we sent at the time the penalty was placed; it can also be found at the end of this communication. We follow the same review process for all contacts and apply all actions in accordance to our End User License Agreement (*****************************************************************************************************************************************).

After an appeal is submitted, the review process can take up to 7 days. When the investigation is completed, or if additional information is required, Blizzard will reach out to the player via an update to their submitted ticket or the email associated with their ********** account.
The support site for appeal submissions can be found below.

********************************

Sincerely,
Blizzard Entertainment
Initial Complaint
Date:09/30/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear Blizzard Entertainment Customer Support Team,I am a loyal player of Overwatch, with the in-game name [Day1#*****]. I write to you with a heavy heart due to an unfortunate turn of events. My account was maliciously hijacked at an internet cafe, subsequently leading to an unjustified ban. Below are the details of the incident:I stepped away briefly to handle personal matters. Upon my return, I discovered that my Overwatch account was accessed by someone else who engaged in misconduct, including player abuse and disruption of game fairness.I received the ban notification on several days later, citing violation of the game's conduct policy.I have always adhered to the game's rules and had no history of violations prior to this incident. Evidence Submission: I have contacted the internet cafe management, securing surveillance footage that confirms I was not the one controlling the account during the incident. The cafe management can also provide a statement attesting to the account hijacking.Behavior Record: I am willing to provide my historical gameplay records to demonstrate my adherence to game rules.I respectfully request a reevaluation of my account's ban. I am committed to enhancing my account security and preventing any future occurrences.I am ready to undergo any necessary investigation to prove my innocence and hope that your team will understand my predicament.I am deeply passionate about Overwatch and respect Blizzard Entertainment's rules and decisions. I believe that through this appeal, I can receive a fair resolution. I look forward to returning to the game as soon as possible, to continue enjoying fair competition with global players.I kindly ask your team to consider my appeal. I am willing to provide any further information needed to assist in the investigation. Thank you for your ****************** Regards,[Day1#*****][*****************************]
Business Response
Date: 10/01/2024
Greetings BBB,

Thank you for reaching out on behalf of this customer. We have reviewed the matter an additional time, and we have arrived at the same conclusion. According to Blizzards internal logs, the records show that an unauthorized third-party program was detected when the account logged into the game server. Upon review of the logs for the account, ********************** has discovered that the access matches the customers normal play patterns.

Blizzard has determined that the account shall remain suspended on the basis that a) the account was not compromised, and b) its subsequent use of the unauthorized program. Furthermore, the account is not eligible for a refund of the requested services due to a violation of the End User License Agreement (******************************************************************). This action is taken in accordance with the Blizzard End User License Agreement which all users must agree to upon creating a Blizzard account.

Sincerely,
Blizzard Entertainment
Initial Complaint
Date:09/29/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear BBB representative,Theme: Blizzard game account blocked for no reason appeal I am a loyal player of Blizzard Games. I am extremely shocked and saddened that my account was banned for no reason without any violations. Tens of thousands of money have been recharged into my account, which is not only my investment in entertainment, but also my trust and support for Blizzard games. However, there is no explanation for the blocking of the account. This kind of inaction and contempt for consumers disappointed **** invested a lot of time and money in this game, including buying in-game items and upgrading services. This game is not only an entertainment for me, but also an important part of my life. The ban on the account not only made me lose these investments, but more importantly, it deprived me of my dignity and fun as a player.I have tried to communicate with Blizzard Games, but unfortunately, I didn't get any substantive response or explanation, and only the automatic response system responded to my complaint. I firmly believe that this ban is a mistake, because I have always followed the rules of the game and never participated in any violations. I ask BBB to intervene and help me communicate with Blizzard Games to find out the real reason for the ban and seek to restore my ********** order to support my appeal, I have attached the following documents: A screenshot of the account recharge and purchase record proves my investment in the game. In-game behavior record to prove my good game behavior.I implore BBB to seriously consider my complaint and contact me as soon as possible so that we can solve this problem together. My love for games and respect for the identity of adult players prompted me to seek your help. I look forward to your reply and hope to get a fair ***********, I would also like to thank BBB for its help.Thank you for considering my appeal.Sincerely,
Business Response
Date: 10/01/2024
Greetings BBB,

Thank you for reaching out on behalf of this customer. We have reviewed the matter an additional time, and we have arrived at the same conclusion. According to Blizzards internal logs, the records show that an unauthorized third-party program was detected when the account logged into the game server. Upon review of the logs for the account, ********************** has discovered that the access matches the customers normal play patterns.

Blizzard has determined that the account shall remain suspended on the basis that a) the account was not compromised, and b) its subsequent use of the unauthorized program. Furthermore, the account is not eligible for a refund of the requested services due to a violation of the End User License Agreement (******************************************************************). This action is taken in accordance with the Blizzard End User License Agreement which all users must agree to upon creating a Blizzard account.

Sincerely,
Blizzard Entertainment
Initial Complaint
Date:09/29/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear Better Business Bureau,I am writing to seek your assistance in a matter concerning my Blizzard account, ******************** I have been an avid player of Overwatch for several months. During this period, I have invested a great deal of time and passion into the game. The more than 400 hours I have spent playing is a clear indication of my dedication. Additionally, I have made in-game purchases totaling more than 30 US dollars, further demonstrating my commitment.On September 10th, my game account was closed under the pretext of violating the user agreement. But I am firmly convinced that I have not done anything wrong. After a careful review of my gameplay, I can find no actions that would violate the agreement. My game records are completely normal, with no signs of improper behavior.I will be attaching my in-game purchase records to prove my identity. My game account holds great significance for me. It represents not only the time and effort I have put in but also the friendships and connections I have made within the game. I sincerely hope that you can communicate with Blizzard and persuade them to review this penalty once again. I desperately need my account to be unban so that I can continue to enjoy the game and the community it offers.Thank you for your attention and help.
Business Response
Date: 09/29/2024
Greetings BBB,

Thank you for reaching out on behalf of this customer. The penalty reported by the player, and any others associated with a Blizzard or Battle.net account, must be submitted through the Blizzard Customer Support website. The link for the site is included in the email we sent at the time the penalty was placed; it can also be found at the end of this communication. We follow the same review process for all contacts and apply all actions in accordance to our End User License Agreement (https://www.blizzard.com/en-us/legal/fba4d00f-c7e4-4883-b8b9-1b4500a402ea/blizzard-end-user-license-agreement).

After an appeal is submitted, the review process can take up to 7 days. When the investigation is completed, or if additional information is required, Blizzard will reach out to the player via an update to their submitted ticket or the email associated with their Battle.net account.

The support site for appeal submissions can be found below.

https://battle.net/support/help/

Sincerely,
Blizzard Entertainment
Customer Answer
Date: 10/02/2024
I have appealed on the official website of Blizzard. But you only use repetitive AI responses to perfunctorily deal with me. I request BBB to assist me and ask Blizzard to review my account again and unblock it.
[email protected]
Business Response
Date: 10/08/2024
Greetings BBB,

Thank you for reaching out on behalf of this customer. We have reviewed the matter an additional time, and we have arrived at the same conclusion. According to Blizzard’s internal logs, the records show that an unauthorized third-party program was detected when the account logged into the game server. Upon review of the logs for the account, Blizzard has discovered that the access matches the customer’s normal play patterns.

Blizzard has determined that the account shall remain suspended on the basis that a) the account was not compromised, and b) its subsequent use of the unauthorized program. Furthermore, the account is not eligible for a refund of the requested services due to a violation of the End User License Agreement (http://us.blizzard.com/en-us/company/legal/eula.html). This action is taken in accordance with the Blizzard End User License Agreement which all users must agree to upon creating a Blizzard account.

Sincerely,
Blizzard Entertainment
Initial Complaint
Date:09/29/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear Blizzard customer service, hello. My ********** ID is ******* # ****. My Overwatch account was permanently banned on September 13th this year. My account has not engaged in any violations or used any third-party software. I suffer from severe depression, and Overwatch is my favorite game. In the past two weeks, I have had to use a lot of medication to relieve my pain. I feel worse and worse, almost on the brink of suicide. I hope you can understand me and verify my video to prove my innocence. I hope my account can be unbanned as soon as possible. Thank you
Business Response
Date: 09/29/2024
Greetings BBB,

Thank you for reaching out on behalf of this customer. The penalty reported by the player, and any others associated with a Blizzard or ********** account, must be submitted through the Blizzard Customer Support website. The link for the site is included in the email we sent at the time the penalty was placed; it can also be found at the end of this communication. We follow the same review process for all contacts and apply all actions in accordance to our End User License Agreement (*****************************************************************************************************************************************).

After an appeal is submitted, the review process can take up to 7 days. When the investigation is completed, or if additional information is required, Blizzard will reach out to the player via an update to their submitted ticket or the email associated with their ********** account.

The support site for appeal submissions can be found below.

********************************

Sincerely,
Blizzard Entertainment

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Complaints

Find a Location

Blizzard Entertainment Inc

Blizzard Entertainment Inc

Blizzard Entertainment Inc

Customer Complaints Summary

If you've experienced an issue

Sort by

Complaint status

Complaint type

Initial Complaint

Business Response

Initial Complaint

Business Response

Initial Complaint

Business Response

Customer Answer

Business Response

Customer Answer

Initial Complaint

Business Response

Initial Complaint

Business Response

Initial Complaint

Business Response

Initial Complaint

Business Response

Initial Complaint

Business Response

Initial Complaint

Business Response

Customer Answer

Business Response

Initial Complaint

Business Response

Blizzard Entertainment Inc is NOT a BBB Accredited Business.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Blizzard Entertainment Inc is NOT a BBB Accredited Business.