Complaints

This profile includes complaints for Blizzard Entertainment Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Blizzard Entertainment Inc

  1 Blizzard Irvine, CA 92618-3628

• 

  Blizzard Entertainment Inc

  16215 Alton Pkwy Irvine, CA 92618-3616

• 

  Blizzard Entertainment Inc

  803 Stevens Creek Lane Richmond, TX 77469

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/20/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  About a month ago, without anyprior warning, BlizzardEntertainment banned my ********* account registeredwith the [email protected] om, citing a violation of theirregulations. As a long-time playerI am very clear and certain that lhave not breached any of theirrules.l have always been a playerwho abides by the game'sregulations. My numerous earnestappeals have only been met withgeneric,dismissive responses.Blizzard's customer supportseems to have never manuallyreviewed my case, insteadresponding to my appeals withautomated repies.l would likeBlizzard Entertainment to providemore detaied information, suchas specifying the day and matchwhere lsupposedly violated theirrules. lf they are unable to providethis, l hope they would considerifting the ban on my account andresolving this misunderstanding..lhave invested a lot of time, effortand money in the game -roughlyover 100 dollars-and l had madea purchase just two days beforethe ban was imposed.

  Business Response

  Date: 09/20/2024

  Greetings BBB,
  
  Thank you for reaching out on behalf of this customer. The penalty reported by the player, and any others associated with a Blizzard or ********** account, must be submitted through the Blizzard Customer Support website. The link for the site is included in the email we sent at the time the penalty was placed; it can also be found at the end of this communication. We follow the same review process for all contacts and apply all actions in accordance to our End User License Agreement (*****************************************************************************************************************************************).
  
  After an appeal is submitted, the review process can take up to 7 days. When the investigation is completed, or if additional information is required, Blizzard will reach out to the player via an update to their submitted ticket or the email associated with their ********** account.
  The support site for appeal submissions can be found below.
  
  ********************************
  
  Sincerely,
  Blizzard Entertainment

• Initial Complaint

  Date:09/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've had a ***** account for almost 2 decades and have spent hundreds of days playing Blizzard games. Over the years the reporting system has gotten worse and now it seems like bans/suspensions are dictated by other players and not by the company that I pay to continue using their service. My account was suspended for a name that was considered inappropriate by other players that isn't using any special characters and allowed in the character creation screen. I tried responding to the ticket and asked for a list of names or what is/isn't appropriate so this won't happen again but was told straight up to rename all my characters that other players "may" find offensive. I attached a screenshot of the ** ticket response, but honestly at this point I feel like its a generic AI bot responding instead of the old days of a true ** that cared about the player.

  Business Response

  Date: 09/20/2024

  Greetings BBB,
  
  Thank you for reaching out on behalf of this customer. I had a chance to look over their previous support tickets and their correspondence here. I understand that the customer has concerns regarding the suspension of their World of Warcraft account.
  
  I have thoroughly reviewed the matter again and have arrived at the same conclusion. The penalty was applied due to an inappropriate character name. This same inappropriate character name was also penalized multiple times in 2022, the first few penalties being warnings in an attempt to educate the player.
  
  We understand the frustration that comes from toxic behavior in our games, which is why we take a harsh stance on any accounts involved.
  
  Sincerely,
  Blizzard Entertainment

  Customer Answer

  Date: 09/25/2024

  I appreciate the response, though I find it unfortunate that my request for assistance is being labeled as "toxic." Your reply certainly highlights Blizzard's approach to customer service in this case.

  
  All I did was ask for help regarding an issue, and I was met with the suggestion to rename all of my characters that might be deemed offensive by other players. However, I was not provided with clear guidelines on what constitutes an "offensive" name, leaving me uncertain about what changes are necessary.

  
  This seems to suggest that the burden falls entirely on the player to navigate vague standards, with the potential consequence of having to pay $10 per name change. Additionally, it seems concerning that name reports could be weaponized by others, as a single player could easily request their guild to mass report a name they simply dislike, leading to a ban with little recourse.

  
  I hope Blizzard considers providing clearer guidance and more thoughtful enforcement in these situations, to prevent unnecessary frustration for players who simply want to comply with the rules.

  Business Response

  Date: 09/27/2024

  Greetings BBB,
  
  Thank you for reaching out on behalf of this customer. We have carefully reviewed the case a final time, and our decision remains unchanged.  We don't take this decision lightly, and this penalty was issued only after a careful review of relevant evidence. This decision, in accordance with the Blizzard End User License Agreement, is the result of our commitment to maintaining a fair gaming environment for all players.
  
  If the customer needs assistance with a different issue, their new request should be submitted through the Blizzard Customer Support website.
  
  Sincerely,
  
  Blizzard Entertainment

  Customer Answer

  Date: 09/30/2024

  I remain unsatisfied with how this situation has unfolded. The unclear rules and Terms of Service, which allow other players to report someone and trigger punitive actions against their account, seem inherently unfair. I was banned for 48 hours due to these ambiguities, and I would like to be compensated for 48 hours of game time to make up for it. 

  
  Additionally, I would appreciate clarification regarding whether the name "Bllcosby" is considered reportable. If so, can I request a name change to avoid any further actions or bans against my account in the future?

  
  Thank you for your attention to this matter.

• Initial Complaint

  Date:09/19/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To the Better Business Bureau,I am writing to bring to your attention a serious issue I'm facing with Blizzard. My account is **********@qq.com.I'm a new and passionate player of Overwatch. It's one of the best FPS games I've ever played. I've shown my enthusiasm by investing over 300 US dollars in the game. I last played on September 10th, only to find my account closed the next day for violating the user agreement. But I can swear that I've not done anything wrong. I'm always cautious and have engaged with the game and its community positively. I've never used any hacks or engaged in unsportsmanlike behavior.Moreover, when I tried to contact Blizzard's customer service for help, they completely ignored me. I sent multiple inquiries through various channels, but all I got was silence. Their lack of response is unacceptable. This has not only left me frustrated but also feeling unvalued as a customer. I'm hoping you can intervene and ensure that Blizzard re-evaluates my account. I deserve to have my account unbanned, and I also expect better customer service from **********************. This kind of treatment is not what a loyal player like me should *********** regards,

  Business Response

  Date: 09/20/2024

  Greetings BBB,
  
  Thank you for reaching out on behalf of this customer. The penalty reported by the player, and any others associated with a Blizzard or ********** account, must be submitted through the Blizzard Customer Support website. The link for the site is included in the email we sent at the time the penalty was placed; it can also be found at the end of this communication. We follow the same review process for all contacts and apply all actions in accordance to our End User License Agreement (*****************************************************************************************************************************************).
  
  After an appeal is submitted, the review process can take up to 7 days. When the investigation is completed, or if additional information is required, Blizzard will reach out to the player via an update to their submitted ticket or the email associated with their ********** account.
  The support site for appeal submissions can be found below.
  
  ********************************
  
  Sincerely,
  Blizzard Entertainment

• Initial Complaint

  Date:09/19/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear ***************************** I express my serious dissatisfaction with Blizzard Entertainment's management of the Watchdog account I am currently using through this letter. Due to the so-called "abuse of game mechanisms", my account has recently been banned without any warning.Firstly, I would like to emphasize that I highly respect and love its community, and I have strictly followed all the rules and guiding principles of the game from beginning to end. I have never participated in any activities that could be seen as abusing game mechanics, and I am both shocked and confused by such accusations.After receiving notification that my account had been suspended, I immediately attempted to seek an explanation and solution through Blizzard's official channels, but unfortunately, the response I received was both vague and not specific, without providing any specific evidence or reasons to support their decision. This lack of transparency and communication is very disappointing, seriously affecting my gaming experience and trust in Blizzard.Therefore, I earnestly request the ***************************** to intervene in this matter and help me communicate with Blizzard Entertainment, requesting them to provide a clear explanation of the specific reasons for my account being banned. Once it is confirmed that I have not violated any game rules, the ban on my account will be lifted. I believe that a fair and transparent approach is not only crucial for me personally, but also necessary for maintaining the fairness and trust of the entire Watch Vanguard community.Thank you for your attention and assistance in this matter. I look forward to receiving a fair and satisfactory response as soon as possible. Blizzard arbitrarily banned my account ******************* Please ask them to review my account situation again and help me lift the account ban. Thank you

  Business Response

  Date: 09/20/2024

  Greetings BBB,
  
  Thank you for reaching out on behalf of this customer. The penalty reported by the player, and any others associated with a Blizzard or ********** account, must be submitted through the Blizzard Customer Support website. The link for the site is included in the email we sent at the time the penalty was placed; it can also be found at the end of this communication. We follow the same review process for all contacts and apply all actions in accordance to our End User License Agreement (*****************************************************************************************************************************************).
  
  After an appeal is submitted, the review process can take up to 7 days. When the investigation is completed, or if additional information is required, Blizzard will reach out to the player via an update to their submitted ticket or the email associated with their ********** account.
  The support site for appeal submissions can be found below.
  
  ********************************
  
  Sincerely,
  Blizzard Entertainment

• Initial Complaint

  Date:09/19/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Blizzard Entertainment **************** Team:I am a player and faithful fan of Overwatch , and my username is [voiceover#****]. I am writing this letter to appeal to you regarding my recent account ban issue. I am certain that my account was mistakenly found to have violated game rules, and I sincerely hope that you can investigate this matter and restore my account access rights.Not long ago, I received a notice that my account was permanently blocked for violating the rules of the game. After carefully studying Blizzard'scommunity guidelines and policies, I found myself not involved in any violations. I have always been committed to maintaining a good game environment, respect for all players, and abide by the rules of the ******* support my appeal, I am willing to provide any necessary evidence to prove my innocence, including in-game recharge records, behavior logs, etc., to prove my innocence. I request that you conduct a detailed investigation into my account situation and correct this erroneous decision.I highly value my gaming experience in Overwatch and the friendships I have established with other players. I hope to return to the game as soon as possible and continue to enjoy the fun it brings.Thank you for taking the time to read my appeal and consider my request. I look forward to your positive response and am willing to cooperate with you to complete any necessary investigation work.Sincerely Salute [voiceover#****][****************************]

  Business Response

  Date: 09/20/2024

  Greetings BBB,
  
  Thank you for reaching out on behalf of this customer. We have reviewed the matter an additional time, and we have arrived at the same conclusion.  According to Blizzards internal logs, the records show that an unauthorized third-party program was detected when the account logged into the game server.  Upon review of the logs for the account, ********************** has discovered that the access matches the customers normal play patterns. 
  
  Blizzard has determined that the account shall remain suspended on the basis that a) the account was not compromised, and b) its subsequent use of the unauthorized program.  Furthermore, the account is not eligible for a refund of the requested services due to a violation of the End User License Agreement (******************************************************************). This action is taken in accordance with the Blizzard End User License Agreement which all users must agree to upon creating a Blizzard account.
  
  
  Sincerely,
  Blizzard Entertainment

• Initial Complaint

  Date:09/19/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Blizzard Entertainment Customer Support Team,I am a loyal player of Overwatch, with the in-game name [Ha1NanRapgod#****]. I write to you with a heavy heart due to an unfortunate turn of events. My account was maliciously hijacked at an internet cafe, subsequently leading to an unjustified ban. Below are the details of the incident:I stepped away briefly to handle personal matters. Upon my return, I discovered that my Overwatch account was accessed by someone else who engaged in misconduct, including player abuse and disruption of game fairness.I received the ban notification on several days later, citing violation of the game's conduct policy.I have always adhered to the game's rules and had no history of violations prior to this incident. Evidence Submission: I have contacted the internet cafe management, securing surveillance footage that confirms I was not the one controlling the account during the incident. The cafe management can also provide a statement attesting to the account hijacking.Behavior Record: I am willing to provide my historical gameplay records to demonstrate my adherence to game rules.I respectfully request a reevaluation of my account's ban. I am committed to enhancing my account security and preventing any future occurrences.I am ready to undergo any necessary investigation to prove my innocence and hope that your team will understand my predicament.I am deeply passionate about Overwatch and respect Blizzard Entertainment's rules and decisions. I believe that through this appeal, I can receive a fair resolution. I look forward to returning to the game as soon as possible, to continue enjoying fair competition with global players.I kindly ask your team to consider my appeal. I am willing to provide any further information needed to assist in the investigation. Thank you for your ****************** Regards,[Ha1NanRapgod#****][****************************]

  Business Response

  Date: 09/20/2024

  Greetings BBB,
  
  Thank you for reaching out on behalf of this customer. We have reviewed the matter an additional time, and we have arrived at the same conclusion.  According to Blizzards internal logs, the records show that an unauthorized third-party program was detected when the account logged into the game server.  Upon review of the logs for the account, ********************** has discovered that the access matches the customers normal play patterns. 
  
  Blizzard has determined that the account shall remain suspended on the basis that a) the account was not compromised, and b) its subsequent use of the unauthorized program.  Furthermore, the account is not eligible for a refund of the requested services due to a violation of the End User License Agreement (******************************************************************). This action is taken in accordance with the Blizzard End User License Agreement which all users must agree to upon creating a Blizzard account.
  
  
  Sincerely,
  Blizzard Entertainment

• Initial Complaint

  Date:09/19/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Blizzard account is *********@qq.com.I have been using this account for 2 years and I did not do anything to violate the rule. I suddenly received an email about my account being banned early this ********** just came in with a very brief description.They closed my account for no reason.They even use AI to reply to emails They don't acceptcomplaints, and customer service won't overturn the punishment. l have spent a lot on this account,I attach great importance to this account and cherish it very much.but l feel they do not treat me as a customer.

  Business Response

  Date: 09/20/2024

  Greetings BBB,
  
  Thank you for reaching out on behalf of this customer. We have reviewed the matter an additional time, and we have arrived at the same conclusion.  According to Blizzards internal logs, the records show that an unauthorized third-party program was detected when the account logged into the game server.  Upon review of the logs for the account, ********************** has discovered that the access matches the customers normal play patterns. 
  
  Blizzard has determined that the account shall remain suspended on the basis that a) the account was not compromised, and b) its subsequent use of the unauthorized program.  Furthermore, the account is not eligible for a refund of the requested services due to a violation of the End User License Agreement (******************************************************************). This action is taken in accordance with the Blizzard End User License Agreement which all users must agree to upon creating a Blizzard account.
  
  
  Sincerely,
  Blizzard Entertainment

  Customer Answer

  Date: 10/24/2024

  Dear BBB Department, 

  I hope this message finds you well. In the month after my account was banned, I have been reflecting and trying to seek a detailed explanation. After searching and reviewing some ticket cases posted by the community, I speculate that the ban was triggered because I used VPN. On September 18th, in order to join Xbox Game Pass, I switched several regions before successfully recharging due to my lack of proficiency in operation and some issues with ******. VPN causes sudden and frequent changes in IP addresses. Besides, I did not use any cheating programs. Even on September 18th, although I logged into the game, I only made purchases and took screenshots, without engaging in any game matches. 

  Based on the tweets I have seen from Blizzard CS, VPN does not violate Blizzard's TOS. As they say, 'using VPN is allowed, not supported, but also not prohibited'. And using VPN may cause some inadvertent side effects. 

  This account means a lot to me, Ive invested significant time,emotion and money. I long to prove my innocence and retrieve my account. I respectfully ask that you help escalate this matter with Blizzard. I sincerely hope for a reasonable and fair resolution. 

  Thank you for your time and assistance. 

  Best regards, 

  ****

  Business Response

  Date: 10/26/2024

  Greetings BBB,
  
  Thank you for reaching out on behalf of this customer. We have carefully reviewed the case a final time, and our decision remains unchanged.  We don't take this decision lightly, and this penalty was issued only after a careful review of relevant evidence. This decision, in accordance with the Blizzard End User License Agreement, is the result of our commitment to maintaining a fair gaming environment for all players.
  
  If the customer needs assistance with a different issue, their new request should be submitted through the Blizzard Customer Support website.
  
  Sincerely,
  
  Blizzard Entertainment

• Initial Complaint

  Date:09/19/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been played overwath for more than 5 years with hundreds of hours on this account. During the gaming time I have never done anything harmful for the game environment like hacking or wintrading. I have no idea why my account got banned for no reason since I didnt do anything.Please remove the penalty on this account so I can keep playing overwatch.I was innocently banned from my Overwatch account around September. My Overwatch account is my personal property and I did nothing to violate community rules, so I protested against it.

  Business Response

  Date: 09/19/2024

  Greetings BBB,
  
  
  Thank you for reaching out on behalf of this customer. We have reviewed the matter an additional time, and we have arrived at the same conclusion.  According to Blizzards internal logs, the records show that an unauthorized third-party program was detected when the account logged into the game server.  Upon review of the logs for the account, ********************** has discovered that the access matches the customers normal play patterns. 
  
  
  Blizzard has determined that the account shall remain suspended on the basis that a) the account was not compromised, and b) its subsequent use of the unauthorized program.  Furthermore, the account is not eligible for a refund of the requested services due to a violation of the End User License Agreement (******************************************************************). This action is taken in accordance with the Blizzard End User License Agreement which all users must agree to upon creating a Blizzard account.
  
  
  Sincerely,
  Blizzard Entertainment

• Initial Complaint

  Date:09/18/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello My Blizzard account is ***************** I've been using this account for a long time.I have spent a lot of time and money on my account and I value my account.Deactivating my account for no reason is unacceptable to me.Would like to return access to my account.

  Business Response

  Date: 09/19/2024

  Greetings BBB,
  
  
  Thank you for reaching out on behalf of this customer. We have reviewed the matter an additional time, and we have arrived at the same conclusion.  According to Blizzards internal logs, the records show that an unauthorized third-party program was detected when the account logged into the game server.  Upon review of the logs for the account, ********************** has discovered that the access matches the customers normal play patterns. 
  
  
  Blizzard has determined that the account shall remain suspended on the basis that a) the account was not compromised, and b) its subsequent use of the unauthorized program.  Furthermore, the account is not eligible for a refund of the requested services due to a violation of the End User License Agreement (******************************************************************). This action is taken in accordance with the Blizzard End User License Agreement which all users must agree to upon creating a Blizzard account.
  
  
  Sincerely,
  Blizzard Entertainment

• Initial Complaint

  Date:09/18/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello My Blizzard account is **************** I've been using this account for a long time.I was found to be cheating when I started the game in an ************* while on a business trip.I have spent a lot of time and money on my account and I value my account.I definitely didn't use a cheat program.I hope something can be solved.

  Business Response

  Date: 09/19/2024

  Greetings BBB,
  
  
  Thank you for reaching out on behalf of this customer. We have reviewed the matter an additional time, and we have arrived at the same conclusion.  According to Blizzards internal logs, the records show that an unauthorized third-party program was detected when the account logged into the game server.  Upon review of the logs for the account, ********************** has discovered that the access matches the customers normal play patterns. 
  
  
  Blizzard has determined that the account shall remain suspended on the basis that a) the account was not compromised, and b) its subsequent use of the unauthorized program.  Furthermore, the account is not eligible for a refund of the requested services due to a violation of the End User License Agreement (******************************************************************). This action is taken in accordance with the Blizzard End User License Agreement which all users must agree to upon creating a Blizzard account.
  
  
  Sincerely,
  Blizzard Entertainment