Complaints

This profile includes complaints for Blizzard Entertainment Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Blizzard Entertainment Inc

  1 Blizzard Irvine, CA 92618-3628

• 

  Blizzard Entertainment Inc

  16215 Alton Pkwy Irvine, CA 92618-3616

• 

  Blizzard Entertainment Inc

  803 Stevens Creek Lane Richmond, TX 77469

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/19/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a couple of packages inside the Hearthstone game, and I didn't receive it. The purchase was done on July 22, 2024, and July 24, 2024. I was told by Blizzard support that purchases on mobile devices might take 72 hours before it reflects. Waited that long but didn't get my purchase. Was told to login and logout of the game. I did and purchase is still missing. Was asked to check the other regions on my account (there are 3, ********, ****** and ****). I did and purchase is still missing. Was told that the purchase might have gone to another account, I told them no since I only have one account for almost a decade. Blizzard advised me to contact Apple for refund. Contacted my financial institution and was advised that the charge was successful going through Apple. Contacted Apple and was told to show Blizzard all my receipts and my case ID since they processed the transaction successfully and it went over to Blizzard. Apple are not willing to refund a successful transaction. Reached out to Blizzard again and was advised that they cant locate the transaction IDs I gave them and asked me to contact Apple again.Badly needed assistance since neither Blizzard nor Apple would act in trying to fix the issue. Ive patiently worked with the support teams for both channels but Im not getting anywhere at this point. Just need for them to figure out what happened with the transaction and fix it. Im willing to proceed with the purchase or be refunded, which ever is easier for everyone.Attached is the transaction ID and receipts below and the Apple case ID. These are my ********************** support tickets which they closed without a resolution.July 22, 2024 - Purchase Order ID: MQKTSHHFM9 Document Number: ************ July 24, 2024 Purchase Order ID: MQKTSNYWG2 Document Number: ************ Apple Case ID: ************************************* Support Tickets: US100002818 and US100146023

  Business Response

  Date: 08/20/2024

  Greetings BBB,
  
  
  
  Thank you for reaching out on behalf of this customer. The information we've provided this customer through multiple responses is correct. In cases when we have an order in our system from a mobile app store purchase, but the product is undelivered, we can assist with providing the missing product. In cases when we do not have any order in our system from a mobile app store purchase, we cannot assist. The customer must work with their mobile app store provider to request a refund or replacement.
  
  
  In this case, our system does not have any order from these mobile app store purchase attempts, so we cannot manually provide the product. We have advised the customer to work with their mobile app store provider for assistance.
  
  
  
  Sincerely,
  
  Blizzard Entertainment

  Customer Answer

  Date: 08/24/2024

  I understand the feed back but Apple denied my request for a refund twice. They are claiming that they wer le able to successfully process the transaction and send the funds over to Blizzard. Would it be possible if we can get on a conference call with them or for Blizzard to contact Apple and help me get my refund? Thank you.

  Business Response

  Date: 08/26/2024

  Greetings BBB,
  
  
  
  Thank you for reaching out on behalf of this customer. We are unable to contact another vendor on behalf of the customer's account. We do not have a way to assist with this, as we have no order in our system. The customer must continue to work with Apple support to request a refund or other possible assistance.
  
  
  
  Sincerely,
  
  Blizzard Entertainment

• Initial Complaint

  Date:08/19/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My account was blocked for normal use. I have never used any plug-ins or auxiliary software. I need to unblock my account.

  Business Response

  Date: 08/19/2024

  Greetings BBB,
  
  
  Thank you for reaching out on behalf of this customer. We have reviewed the matter an additional time, and we have arrived at the same conclusion.  According to Blizzards internal logs, the records show that an unauthorized third-party program was detected when the account logged into the game server.  Upon review of the logs for the account, ********************** has discovered that the access matches the customers normal play patterns. 
  
  
  Blizzard has determined that the account shall remain suspended on the basis that a) the account was not compromised, and b) its subsequent use of the unauthorized program.  Furthermore, the account is not eligible for a refund of the requested services due to a violation of the End User License Agreement (******************************************************************). This action is taken in accordance with the Blizzard End User License Agreement which all users must agree to upon creating a Blizzard account.
  
  
  Sincerely,
  Blizzard Entertainment

• Initial Complaint

  Date:08/19/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Blizzard Entertainment banned my Overwatch account with the email address ***************** at 2:11 am on August 18, but did not tell me which rule I violated. I have never violated any rules and I love Overwatch. I have played it for 6 years including other servers. I do not understand why my account was banned, and I have bought many game items. If Blizzard Entertainment cannot provide me with the details of what rules I violated, such as which game on which day, I hope they can unblock my account, and I am willing to continue spending money on Overwatch.

  Business Response

  Date: 08/19/2024

  Greetings BBB,
  
  
  Thank you for reaching out on behalf of this customer. We have reviewed the matter an additional time, and we have arrived at the same conclusion.  According to Blizzards internal logs, the records show that an unauthorized third-party program was detected when the account logged into the game server.  Upon review of the logs for the account, ********************** has discovered that the access matches the customers normal play patterns. 
  
  
  Blizzard has determined that the account shall remain suspended on the basis that a) the account was not compromised, and b) its subsequent use of the unauthorized program.  Furthermore, the account is not eligible for a refund of the requested services due to a violation of the End User License Agreement (******************************************************************). This action is taken in accordance with the Blizzard End User License Agreement which all users must agree to upon creating a Blizzard account.
  
  
  Sincerely,
  Blizzard Entertainment

  Customer Answer

  Date: 08/20/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.But i want to say something. 

  ??????,??????????????,???????????,???????????,??????????????? ??????,????????????,?????? ??,???????????????? ??????,?????????????????????????????????,?????????????????????????? ?????????????????? (?????), ??????????????? ?????????????? ?????????
  
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• Initial Complaint

  Date:08/19/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Hearthstone Legend customer service team:I am a loyal player of Hearthstone Legend, and my account has been unexpectedly banned recently, which has caused me a lot of trouble. I believe this is a misunderstanding, and I hope that through this appeal, you can understand the truth of the matter and restore my account usage rights as soon as possible.Firstly, I would like to confirm the specific reason for my account being banned? I did not violate the game rules or engage in any cheating behavior. If the ban is caused by certain misunderstandings or technical issues, I hope to receive your explanation and assistance.Secondly, I would like to assure you that I will strictly abide by the game rules, respect other players, and not engage in any behavior that undermines the fairness of the game. I am also willing to cooperate with your work and provide necessary evidence and information so that you can uncover the truth and restore my account usage rights.My account nickname is ***** # *****, and my email is ***************** .I can provide any materials you need to prove that I am the user of the account and that there are no issues with the account as described by you. Finally, I hope you can process my appeal as soon as possible and restore my account usage rights. I really like Hearthstone Legend game and I believe you will handle my appeal fairly and impartially. Thank you!Good luck![*****]

  Business Response

  Date: 08/19/2024

  Greetings BBB,
  
  
  Thank you for reaching out on behalf of this customer. We have reviewed the matter an additional time, and we have arrived at the same conclusion.  According to Blizzards internal logs, the records show that an unauthorized third-party program was detected when the account logged into the game server.  Upon review of the logs for the account, ********************** has discovered that the access matches the customers normal play patterns. 
  
  
  Blizzard has determined that the account shall remain suspended on the basis that a) the account was not compromised, and b) its subsequent use of the unauthorized program.  Furthermore, the account is not eligible for a refund of the requested services due to a violation of the End User License Agreement (******************************************************************). This action is taken in accordance with the Blizzard End User License Agreement which all users must agree to upon creating a Blizzard account.
  
  
  Sincerely,
  Blizzard Entertainment

• Initial Complaint

  Date:08/19/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subject: Appeal for Account Ban Removal Dear BBB,I hope this message finds you well. I am writing to express my concern and confusion regarding the sudden ban on my Overwatch account. Although I have only played around 200 hours on this particular account, I have invested several hundred hours in the game across previous account as well. Overwatch has been a significant part of my gaming experience for many years, and I have always played the game in good faith.During my time playing, I have never engaged in any behavior that would harm the gaming environment, such as abusive language or cheating. In fact, I have been very cautious to avoid any language conflicts, often refraining from participating in team discussions to ensure a positive experience for everyone. I am genuinely puzzled as to why my account has been banned, as I have not violated any rules or engaged in any misconduct.Additionally, I have made significant purchases within the game, further demonstrating my commitment and support for Overwatch. I primarily play support and DPS roles, and I believe that my strong performance in the game should not be a reason for punitive action against my account.It is disheartening to see that Blizzards review system may have overlooked something, leading to a ban that I strongly believe is unwarranted. This situation not only affects my enjoyment of the game but also undermines my trust in the fairness of Blizzard's systems. I kindly request that you review this case thoroughly and remove the ban on my account, so I can continue to enjoy Overwatch, a game that I have been passionate about for many years.Thank you for your attention to this matter. I look forward to receive your feedback.

  Business Response

  Date: 08/19/2024

  Greetings BBB,
  
  
  Thank you for reaching out on behalf of this customer. We have reviewed the matter an additional time, and we have arrived at the same conclusion.  According to Blizzards internal logs, the records show that an unauthorized third-party program was detected when the account logged into the game server.  Upon review of the logs for the account, ********************** has discovered that the access matches the customers normal play patterns. 
  
  
  Blizzard has determined that the account shall remain suspended on the basis that a) the account was not compromised, and b) its subsequent use of the unauthorized program.  Furthermore, the account is not eligible for a refund of the requested services due to a violation of the End User License Agreement (******************************************************************). This action is taken in accordance with the Blizzard End User License Agreement which all users must agree to upon creating a Blizzard account.
  
  
  Sincerely,
  Blizzard Entertainment

  Customer Answer

  Date: 08/20/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *****************
  
   
  

• Initial Complaint

  Date:08/19/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Overwatch, a game from Blizzard, is the game I play most often, but on 8.14, when I tried to play as usual, I found that Blizzard had permanently suspended my account. When I contacted them to try to find out what happened, the response I got was quite simple; according to the customer service representative, they banned my account because I violated the player rules, but when I asked further about which rule I violated, the customer service representative did not respond. I hope to have my account permanently disabled or a detailed explanation of the incident.

  Business Response

  Date: 08/22/2024

  Greetings BBB,
  
  
  Thank you for reaching out on behalf of this customer. We have reviewed the matter an additional time, and we have arrived at the same conclusion.  According to Blizzards internal logs, the records show that an unauthorized third-party program was detected when the account logged into the game server.  Upon review of the logs for the account, ********************** has discovered that the access matches the customers normal play patterns. 
  
  
  Blizzard has determined that the account shall remain suspended on the basis that a) the account was not compromised, and b) its subsequent use of the unauthorized program.  Furthermore, the account is not eligible for a refund of the requested services due to a violation of the End User License Agreement (******************************************************************). This action is taken in accordance with the Blizzard End User License Agreement which all users must agree to upon creating a Blizzard account.
  
  
  Sincerely,
  Blizzard Entertainment

• Initial Complaint

  Date:08/18/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Better Business Bureau,I am writing to file a formal complaint against Blizzard Entertainment regarding the unjust closure of my Overwatch account, associated with the email address ********************* account was registered on April 5, 2023, and I have since invested over ***** hours into the game. On August 15, 2024, I was notified that my account was closed for allegedly violating Blizzards user agreement. However, I can confidently state that I have not engaged in any behavior that would warrant such a penalty. I have always taken Blizzards game terms and guidelines seriously and have adhered to them closely.Despite my attempts to resolve this issue through Blizzards customer support, I have only received unsatisfactory, automated responses. These replies did not provide any clear evidence or specific details regarding the alleged violation, leaving me without a proper explanation or recourse.Given the significant time and effort I have invested in Overwatch, I believe I am entitled to a fair review of my case. I am requesting the BBBs assistance in urging Blizzard Entertainment to re-investigate my account, provide detailed evidence of any alleged violations, and, if none can be substantiated, unban my account. Additionally, I seek a refund for the time and money I have spent on the game if Blizzard cannot resolve this matter appropriately.Thank you for your attention to this matter. I look forward to your support in achieving a fair resolution.

  Business Response

  Date: 08/19/2024

  Greetings BBB,
  
  
  Thank you for reaching out on behalf of this customer. We have reviewed the matter an additional time, and we have arrived at the same conclusion.  According to Blizzards internal logs, the records show that an unauthorized third-party program was detected when the account logged into the game server.  Upon review of the logs for the account, ********************** has discovered that the access matches the customers normal play patterns. 
  
  
  Blizzard has determined that the account shall remain suspended on the basis that a) the account was not compromised, and b) its subsequent use of the unauthorized program.  Furthermore, the account is not eligible for a refund of the requested services due to a violation of the End User License Agreement (******************************************************************). This action is taken in accordance with the Blizzard End User License Agreement which all users must agree to upon creating a Blizzard account.
  
  
  Sincerely,
  Blizzard Entertainment

• Initial Complaint

  Date:08/18/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Better Business Bureau,I am writing to file a formal complaint against Blizzard Entertainment regarding the unjust closure of my Overwatch account, associated with the email address ******************** August 23, 2024, I discovered that my account had been banned for allegedly violating Blizzards user agreement. As a dedicated Overwatch player for over a year, I can confidently state that I have never engaged in any behavior that would warrant such a penalty. I have not participated in abusive behavior, cheating, or any other actions that would violate the games terms of service.I have made multiple attempts to contact Blizzard's customer support to resolve this issue, but their responses have been unsatisfactory. Instead of providing any clear evidence or details about the alleged violation, I received generic, automated replies that did not address my concerns. This lack of transparency and dismissive approach has left me frustrated and without any recourse to appeal this decision effectively.Given the time, effort, and financial investment I have put into this game, I believe I am entitled to a fair review of my case. I am requesting the BBBs assistance in urging Blizzard Entertainment to re-investigate my account, provide detailed evidence of any alleged violations, and, if none can be provided, unban my account. Additionally, I seek a refund for the amount I have spent on the game if Blizzard cannot resolve this matter appropriately.Thank you for your time and consideration. I look forward to your support in this matter.

  Business Response

  Date: 08/19/2024

  Greetings BBB,
  
  
  Thank you for reaching out on behalf of this customer. We have reviewed the matter an additional time, and we have arrived at the same conclusion.  According to Blizzards internal logs, the records show that an unauthorized third-party program was detected when the account logged into the game server.  Upon review of the logs for the account, ********************** has discovered that the access matches the customers normal play patterns. 
  
  
  Blizzard has determined that the account shall remain suspended on the basis that a) the account was not compromised, and b) its subsequent use of the unauthorized program.  Furthermore, the account is not eligible for a refund of the requested services due to a violation of the End User License Agreement (******************************************************************). This action is taken in accordance with the Blizzard End User License Agreement which all users must agree to upon creating a Blizzard account.
  
  
  Sincerely,
  Blizzard Entertainment

• Initial Complaint

  Date:08/18/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Better Business Bureau,I am writing to formally file a complaint against Blizzard Entertainment regarding the unjust suspension of my Overwatch account associated with the email address ****************** I am deeply disappointed with Blizzards handling of my account and am seeking your assistance in resolving this matter, including a request for a refund.I have been a loyal Overwatch player, dedicating over 500 hours to the game and spending $30 on in-game purchases. My last game session was on June 29, 2024, and on July 25, 2024, I discovered that my account had been closed due to an alleged violation of the user agreement. However, the significant time gap between my last game session and the account closure raises concerns about the validity of this suspension.Despite my repeated attempts to appeal this decision, Blizzard has failed to provide any concrete evidence or a satisfactory explanation for the suspension. Their customer support has been unresponsive, and I have only received automated replies that do not address my concerns. I find this behavior unprofessional and unacceptable, especially considering the time and money I have invested in their game.Blizzards arbitrary and unexplained banning of player accounts, coupled with their lack of effective customer support, suggests a disregard for their customers. This has caused me significant frustration and loss of trust in their services.Given the circumstances, I request a full refund for the money I have spent on Overwatch, as I am no longer able to access the game or enjoy the content I paid for. I believe this is a fair resolution given the situation.I appreciate your attention to this matter and hope for your assistance in holding Blizzard accountable for their actions.

  Business Response

  Date: 08/19/2024

  Greetings BBB,
  
  
  Thank you for reaching out on behalf of this customer. We have reviewed the matter an additional time, and we have arrived at the same conclusion.  According to Blizzards internal logs, the records show that an unauthorized third-party program was detected when the account logged into the game server.  Upon review of the logs for the account, ********************** has discovered that the access matches the customers normal play patterns. 
  
  
  Blizzard has determined that the account shall remain suspended on the basis that a) the account was not compromised, and b) its subsequent use of the unauthorized program.  Furthermore, the account is not eligible for a refund of the requested services due to a violation of the End User License Agreement (******************************************************************). This action is taken in accordance with the Blizzard End User License Agreement which all users must agree to upon creating a Blizzard account.
  
  
  Sincerely,
  Blizzard Entertainment

• Initial Complaint

  Date:08/18/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Better Business Bureau,I am writing to file a formal complaint against Blizzard Entertainment regarding the unjust suspension of my Overwatch account associated with the email address ******************* As a new player, I am deeply concerned about the way Blizzard has handled my account and am seeking your assistance in resolving this matter.On August 18, 2024, I discovered that my account had been closed, with the stated reason being a violation of the user agreement. However, I have always adhered to Blizzard's game terms and user agreement, ensuring that I play fairly and within the rules. The suspension of my account seems to have been issued without proper justification, and despite my efforts to appeal directly to Blizzard, I have not received any clear explanation or evidence to support this action.Blizzards handling of this situation has been disappointing, and their lack of effective customer support has left me with no choice but to seek external assistance. As a paying customer who has invested both time and money into their game, I find this treatment unacceptable.I kindly request that the BBB help facilitate a resolution to this issue. Ideally, I would like my account reinstated or, if Blizzard cannot provide sufficient evidence for the suspension, to be compensated accordingly.Thank you for your attention to this matter, and I look forward to your assistance in ensuring that Blizzard is held accountable for their actions.

  Business Response

  Date: 08/19/2024

  Greetings BBB,
  
  
  Thank you for reaching out on behalf of this customer. We have reviewed the matter an additional time, and we have arrived at the same conclusion.  According to Blizzards internal logs, the records show that an unauthorized third-party program was detected when the account logged into the game server.  Upon review of the logs for the account, ********************** has discovered that the access matches the customers normal play patterns. 
  
  
  Blizzard has determined that the account shall remain suspended on the basis that a) the account was not compromised, and b) its subsequent use of the unauthorized program.  Furthermore, the account is not eligible for a refund of the requested services due to a violation of the End User License Agreement (******************************************************************). This action is taken in accordance with the Blizzard End User License Agreement which all users must agree to upon creating a Blizzard account.
  
  
  Sincerely,
  Blizzard Entertainment