Complaints

This profile includes complaints for Howard's Appliances Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Howard's Appliances Inc

  901 E Imperial Hwy Ste E La Habra, CA 90631-7470

  
• 

  Howard's Appliance Service

  PO Box 434 Cedar City, UT 84721-0434

• 

  Howard's Appliances, Inc.

  585 N McKinley St Corona, CA 92879-1297

• 

  Howard's Appliance Service

  PO Box 434 Cedar City, UT 84721-0434

• 

  Howard's Appliances Inc

  16366 Beach Blvd Westminster, CA 92683-7857

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a GE Refrigerator - Model:PVD28BYNFS / and purchased the warranty We have had to call to have the fridge repaired 3xs. This last time we called because our freezer was going out, the ice maker stopped working and the sensors are all off. I called I believe on 1/10/25 and they could not come out until 1/22/25 . the repair guy came out and said the need to replace the sensors, evaporator and another part. The were supposed to come back on 02/05/25 and now they are telling us they do not have the part and that GE is telling them that there is no part in stalk and they do not know when they will be our and they are "sorry" but there is nothing they can do. I've called corporate, individual stores . I've called ************** and Appliance Repair Service (which is the company they source out to) and everyone just keeps telling me that they are "sorry" this is unacceptable.Yet I called Howards **************** and they have it and told me they can ship right out but I would have to pay full price for the parts and higher someone to put the parts in. Don't understand why Appliance Repair Services or Epic does not call Howards parts department and get parts directly from them.... again very disappointing. We went to Howard's because its supposed to have a good reputation.... but once you purchase your appliances you are on your own!!! Very disappointing.... should have went elsewhere. If this was a car it would be considered a LEMON!! I want a replacement. Someone needs to handle this.Mrs ******

  

  Business Response

  Date: 02/05/2025

  Subject: Epic Warranty Support for Your Refrigerator
  Dear *****,
  Thank you for reaching out, and I sincerely apologize for the inconvenience you're experiencing with your refrigerator.
  Please note that Epic Warranty is a third-party provider to Howards, and any repairs or issues related to your warranty should be addressed directly to them. However, as a Howards Preferred Customer, we are committed to ensuring that Epic Warranty responds in accordance with their Terms and Conditions.
  Our Howards Warranty Support Team is actively working with Epic Warranty to ensure your refrigerator issue is resolved. Please allow up to 24 hours for a response from Epic Warranty.
  As a friendly reminder, we encourage you to review Epic Warranty's Terms and Conditions to ensure you are informed about parts coverage and their turnaround times for repairs. This will help you understand the process better moving forward.
  If you need any further assistance, feel free to reach out.
  Best regards,
  
  
  Howards Customer Support
  
  

• Initial Complaint

  Date:01/03/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Dec. 26 my 81 year old mother went into Howards because her refrigerator went out and needed a new one quickly. She told the sales manager, *******, that she only wanted a black refrigerator so that it would match all her other appliances. When the refrigerator was delivered. It was stainless steel so my mother told them to take it back. She called the store and ******* told her that he told her it would be stainless steel. My mother knew that wasnt true because she never would have paid for it. ******* said they would refund her. We called a week later and ******* couldnt come to the phone, so we talked to ******. He told us that they couldnt do anything about a refund until the refrigerator was delivered back to the warehouse on Thursday and that he would make sure ******* refunded it on that day. We called Friday morning and spoke with Suss, who said ******* had been out for Three days on vacation. This was a lie because they told me he was at the store two days ago and couldnt come to the phone. We asked Suss about the refund and he looked it up and said it hadnt been done and that he would tell ******* to do it when he gets back from vacation. He also said there was no manager at the store that day and no one else could process refund. We feel like this store is being very shady and most likely the salesman ******* was trying to meet some sort of sales quota and stalling on the refund because of it. The refund has still not been processed on Jan 3, and its going to be the weekend so basically will still not be processed until Jan 5 and thats if they get around to doing it. We need help with getting this company to make this a priority.

• Initial Complaint

  Date:12/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  refrigerator was delivered and the ice maker and drink spout did not have water flowing. Delivery people said they would send a tech to repair . Now Howard's says it's a warranty problem even though the refrigerator was defective when delivered

  

  Business Response

  Date: 02/03/2025

  Hi , thank you for sharing your feedback with us. Wed like to extend our sincerest apologies for your experience. to better assist with the issue, we need the sales order number related to the account so we can rectify the situation for you,  Our corporate customer ********************** is ready to make this better. We look forward to hearing from you

• Initial Complaint

  Date:12/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Sunday morning I visited the ************************** website looking to pick up a washer in the early morning , I found exactly what I was looking as well as a welcome discount of 10% , I was able to select a pick up location in ********, **. A few hours later we receive a call from ****** very nice and professional who informed us that the Alhambra pick up location was not valid and the machine we purchased was not available for 4-6 weeks, I checked the website now listing the item I purchased as unavailable. Of course ****** offered to sell me a comparable washing machine sending two links, the one I selected was listed on sale for ****** she said dont worry about the price its on sale, she stated she completed a price check and determined they were giving me the best price at ****** and that I would still get the welcome discount of 10% and an additional credit of $** for my inconvenience and informed I could pick it up after 1:30 PM in the city of industry, I picked it up and loaded it into my garage for installation the next day, I found the exact same Model at ****** Business Center for ****** and found out this was the previous years model. I spoke with ******* ******* who I informed that I wanted a price match, he initially denied the price match, then when I informed him I wanted to return the machine that was unopened tried charging me 25% restocking fee. I informed him that was ridiculous he instructed me to send an email which he did not receive until Wednesday only to deal with attitude from a woman named Unique and now ****** has an attitude stating that I can get the price adjustment but I cannot have the price adjustment and the welcome offer of 10% off. So in short I was baited and switched then when I called them out on the blatant intentional deception and fraud on the pricing and status of the model I was treated like I had the plague.

  

  Business Response

  Date: 02/03/2025

  Hi. Wed like to extend our sincerest apologies for your experience, to better assist with the issue can you please provide me with the order number? so we can rectify the situation for you? Our corporate customer ********************** is ready to make this better. We look forward to hearing from you

  Customer Answer

  Date: 02/06/2025

  Thank you for your email and the opportunity to reopen my complaint. I understand the process requires a detailed explanation of why I believe my complaint remains unresolved.

  
  

  My initial complaint concerned a bait-and-switch tactic employed by Howard's and Howard's.com. Despite the corporate office's apology and offer to assist, my attempts to resolve this issue directly with their customer service department have been unsuccessful.

  
  

  Specifically, I contacted the provided corporate customer service number, which proved to be disconnected. I reached a different line and spoke with an individual named Unique, who, despite claiming to be part of customer service, refused to connect me to the appropriate department. This individual, with whom I've had negative interactions before, recognized me and stated that ******* ******* would contact me. This is the same manager who previously failed to adequately address the issue.

  
  

  My core concern is that Howard's response was disingenuous and lacked genuine intent to resolve the matter. Unique indicated that I couldn't receive the advertised 10% internet discount, even though the final price, had the discount been applied, would have been the same or less expensive than other retailers. This discount was the deciding factor in my purchase from Howard's, making their actions a clear case of bait-and-switch. Providing the actual close-out price of the machine clearly demonstrates that I was defrauded of this discount.

  
  

  Because of Howard's unwillingness to rectify this situation, I am now pursuing additional avenues for resolution. I am consulting with a consumer protection attorney and filing complaints with the *** ******* County and ****** County Consumer Protection Bureaus. My goal is not only to resolve my personal issue but also to protect other consumers from similar deceptive business practices. While I initially hoped for an amicable resolution, Howard's actions have left me with no alternative but to pursue these legal actions. I trust that this comprehensive statement adequately addresses the necessary points for reopening my complaint.

  

  Business Response

  Date: 02/06/2025

  Hello BBB
  Subject: Final Response Regarding Customer Issue Resolution
  Dear Mr. ********,
  Please review the final response from our Internet Sales Manager, who was personally involved in this issue. As you can see, the matter was resolved in favor of our customer.
  

  Dear BBB,
  
  I am writing in response to the recent complaint filed by ****** ******** regarding a price match for a washer. We understand and appreciate the customer's concerns, and I would like to clarify the situation to ensure transparency.
  
  While our store policy does not include price matching with ******, we made an exception as a courtesy and matched the price of the washer at $******, which was significantly lower than the original sale price of $******. As part of our policy, we typically provide a 10% discount on items that are already on sale, which would have brought the original price of the washer to $***. However, in this case, we honored the lower price of $****** and issued a credit to the customer for the difference.
  
  We believe that this is a fair resolution, and we went above and beyond to ensure that the customer received the best possible price, even though we were not required to price match in this situation. Our commitment to customer satisfaction is a top priority, and we made every effort to resolve this matter in a way that exceeded our usual policies.
  
  Please let us know if any further information is required or if there is anything else we can assist with regarding this complaint.
  Thank you for your attention to this matter.
  
  Sincerely,
  
  ******* *******
  E-Comm Lead
  
  Warm Regards,

  Customer Answer

  Date: 02/10/2025

  I am writing to express my profound disappointment with the inaccurate and factually flawed response I received regarding my complaint. The discrepancies are significant enough that pursuing this matter further is not only necessary for me but also for other consumers who have likely been subjected to the same deceptive bait-and-switch tactics employed by Howard’s/ Howard’s.com. My initial hope was for a swift and amicable resolution. However, the inaccurate response leaves me with no alternative but to pursue formal avenues of redress. While financial compensation remains a secondary concern at this point, the principle of ethical business practices and consumer protection is paramount.
  The pursuit of a resolution is now focused on ensuring that this deceptive practice is addressed and prevented from harming other consumers.  I firmly believe that a review of relevant documentation, potentially through a formal records request or subpoena, will readily reveal the true nature of the retailer's actions. This action is not taken lightly and should have been proactively addressed during the initial stages of complaint resolution.
  

• Initial Complaint

  Date:10/03/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a complaint against Howard's Appliances Inc., specifically their ********** location, for poor service and misleading practices.On Labor Day, I visited Howard's Appliances Inc.'s Corona branch and worked with a salesperson named ****** to purchase a Whirlpool refrigerator, as well as an ** washer and dryer. I informed ****** that I found lower prices for the same products on the ********** website. He assured me that Howard's would price-match and proceeded to let me place my order at the adjusted price.However, on September 28, 2024, when the delivery arrived, I was shocked to receive an Amana dryer instead of the ** model I ordered. I never heard of the ***** brand and never agreed to substitute the ** dryer with this alternative. Consequently, I refused the delivery and immediately contacted Howard's to arrange a replacement. The company agreed to take back the Amana dryer.When I followed up on September 29 to inquire about the correct delivery, ******, the salesperson, began shifting the blame onto me. He demanded that I either pay the price difference between the Amana dryer and the ** dryer or be charged a 25% restocking fee for refusing the incorrect dryer. Furthermore, he informed me that even if I agreed to pay the difference, the ** dryer would not be available for delivery for over two weeks.****** then referred me to his manager, *******, for resolution. Despite several attempts to reach ******* using the contact details ****** provided, I received no response. A salesperson named **** later left me a voicemail, stating that ******* refused to speak with me and that my case would be escalated to the regional manager.After waiting two more days without any follow-up, I contacted ****** again on October 1. He promised that a manager would call me back, but then abruptly hung up the phone. To date, I have not received any further communication from the company, nor have they made any efforts to rectify the situation.

  

  Business Response

  Date: 02/03/2025

  Hi , thank you for sharing your feedback with us. Wed like to extend our sincerest apologies for your experience. Could you please provide the invoice number related to the account  so we can rectify the situation for you? Our corporate customer ********************** is ready to make this better.

  We look forward to hearing from you

• Initial Complaint

  Date:09/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Howards installed my dryer on 6/29, did not make sure there was heat, I had GE come out after a month and it was Howards Technicians that did not install the heating parts, GE had to order and I am still waiting for parts, I reached out twice to ***** ***** the product Specialist which was great with the purchase, but no response to my complaint. I have documentation from ** showing the parts were not installed by Howards Technicians, also did not check to see if there was heat before they left!I would like some sort of compensation, due to it being very challenging to do laundry! And before I report on ************** Thank you

  

  Business Response

  Date: 02/03/2025

  Hello Dear Howards customer 

  Please let me know if the reported Issue was taking care of.

  Thank you 

• Initial Complaint

  Date:09/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an ** refrigerator (model #LRSO2706S) from Howards Appliances on 09/07/2024 and was delivered on 09/11/2024. After we had successfully installed the refrigerator, we turned it on and let it cycle for a few hours, per the manufacturers instruction. After about 6 hours we noticed the sides of the refrigerator became extremely hot to the touch, noises were generated from inside the fridge that sounded like bouncy ***** hitting the plastic. The issue is per Howards Appliances policy and in the customer contract that I signed, I had 7 days to return or exchange a faulty appliance. Following the issues I had, I immediately called Howards Appliances on 09/11/2024 to voice my concerns about the defective product. When speaking with *****, she became very condescending and stated that she would not honor their 7 day return or exchange policy. Unsatisfied with her unwillingness to help and rude tone, I asked to be transferred to someone who could, which then I was transferred to ***** who became very hostile and aggressive when we asked him to honor their policy. He said that he wont and it is our problem now. We asked to speak with a manager and were unable to. I then waited til the next day, 09/12/2024, to see if the refrigerator problems had changed but they havent. I called Howards Appliances and spoke with ***** again and asked her to honor their 7 day return and exchange policy but again, said she would not. ***** said the only thing she could do is send her technician to see what was going on. On 09/13/2024, the Howards Appliances technician came to my house to inspect the fridge and determined the refrigerator is inoperable. The next step is to have an ** technician come and try to repair the refrigerator. Its inexcusable for a brand new refrigerator to have to be torn apart and fixed. Again, Howards is not honoring their 7day return or exchange policy, which is stated in our contract. With their horrible customer **********************, all I want is a refund.

  

  Business Response

  Date: 02/03/2025

  Hi , thank you for sharing your feedback with us. Wed like to extend our sincerest apologies for your experience. to better assist with the issue, would you be so kind and attached a copy of the invoice number?   so we can rectify the situation for you? Our corporate customer ********************** is ready to make this better. We look forward to hearing from you

• Initial Complaint

  Date:08/08/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 8th 2024 I was online shopping for Appliances on the Website of Howard's Appliances and came across an advertisement for a Frigidaire Kitchen Package for $1879.99 (after rebates). I went down to the local store in ********** to purchase the package. The salesman told me it was a mistake and he could not honor the price that there marketing department had posted. There is no rebates on these Frigidaire Items listed in there ad and he could not get hold of the corporate office to remedy the problem. The price for the package would be $2739.93 instead of their advertised price of $1879.99. I went home to try to get ahold of Howard's corporate office, but the line is no longer working. I tried the online chat and never got a response after leaving all my information. These is a complete waste of my limited time and I will never shop there again. THIS IS BAIT AND SWITCH

  

  Business Response

  Date: 08/09/2024

  Hello please contact sales manager *************************** at  **********

  Customer Answer

  Date: 08/13/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *****************************
  
   
  

• Initial Complaint

  Date:07/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I BOUGHT A RANGE AND REFRIDGERATOR FROM HOWARDS. THEY DELIVERED BOTH BUT THE RANGE WAS NOT CHANGED FROM GAS TO PROPANE AS I REQUESTED. THEY SAID THEY DID BUT I TURNED ON THE RANGE AND IT CAUGHT ON FIRE. I HAD FRIDIDAIRE OUT AND THEY SAID HOWARDS DID NOT CHANGE IT OVER TO PROPAINE. I HAVE BEEN CALLING FOR ***** AND NOBODY WILL GET BACK TO ME **** THOUGH THEY KEEP SAYING SOMEONE WILL CALL. AS THEY ARE INCOMPETENT I AND THIS RANGE WAS DAMAGED BY THE ***** I DEMAND A NEW RANGE BE DELIVERED THAT IS PROPERLY CHANGED OVER TO PROPANE.

  

  Business Response

  Date: 07/23/2024

  Hello Dear Howards Customer, can you please provide the Invoice number related to the account ? 

  Customer Answer

  Date: 07/23/2024

  I do not keep invoices. You have always been able to look up my purchases from my phone number and or address. why is this not possible now? You even delivered it to my house - it is in your database.

  thank you

  ***********************

  714-598=5999

  

  Business Response

  Date: 07/24/2024

  Hello and, Good morning, Dear customer, it is very important to keep your invoice receipt specially if you claim you have an Issue.

  I talk to **** of our Tustin store, and she responded by email that she call you and left a voice message that Howards, is replacing the range, please call her back as soon as possible to coordinate 

  Thank you 

  Customer Answer

  Date: 07/24/2024

  please have someone call me to set up delivery. I left a message for **** but have not heard anything yet.

• Initial Complaint

  Date:05/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased these items in November 2019 with a 5 year care protection that was to be refunded if not used. This purchase was made from Midway Home Solutions in ***********, **, but the company was sold to Howards Appliance and I was told the Care protection refund would be honored by Howards. Howards Appliance has since closed locally. I called the nearest Howards store to me in ************ and they will not honor the refund. They said my contract is not in their system and they don't offer this type of protection. I know the time for the refund is not valid until November 2024 but I have not used the warranty. I'd just like the $139.95 Care Protection Plan refunded. I have no place to take my items to even if I did need the care protection. I was promised the refund by Midway, but they are no longer in business.

  

  Business Response

  Date: 05/03/2024

  Hello BBB 

  The Midway (use it or lose it warranty) was a Midway House warranty, which was only offered on Appliances, and was indicated on the Invoice. the furniture (this is what the customer is claiming)  is a 3rd party to Midway & Howards and is not offering anything back.

  I spoke to this customer before, explained to her this is only for appliances not furniture, and will indicate on the invoice the statement! use it or lose it.

  She unfortunately does not qualify for the use it or lose it.

  Rose G

  Sr Manager 

   

  Customer Answer

  Date: 05/03/2024

  Midway in fact DID offer this type of warranty (use it or it will be refunded) on furniture. They offered it and I accepted it as CLEARLY stated on my invoice as "CUSTOMER IS AWARE THAT 5 YR COVERS 6 CHAIRS AND DINING TABLE 5 YR FURNITURE CARE PROTECTION". When Midway informed me they were closing, they said they had a contract with Howard's that would honor all of the warranty refunds that were not used. Therefore, I am qualified for the refund. The message from this business was signed by ************ I spoke to a man regarding this issue, not Rose. And he did not explain to me that this warranty was only for appliances. Midway was a Home Solutions Store that sold furniture and appliances and offered this warranty on many items, not just appliances. I purchased many items from ****** and they were always honorable with their warranty's. Nowhere on my invoice does it indicate that this warranty is only for appliances, but clearly states it was purchased for my furniture. 

  

  Business Response

  Date: 05/03/2024

  hello BBB

  Howards, cannot make decisions for Midway, specially now that the store midway is closed. 

  our decision is final